IC WEBCLIENT tool bar

Hi Guys,
I am trying to simulate the inbound call in IC webclient, but in the tool bar i could not see the option of ready state. I dont see that for any of the contact channels.
Help is greatly appreciated.
Thanks.

Walter,
SAP does offers a simple simulator for phonecall, e-mails and chat session (named Contact Center Simulator) and its part of the SAP J2EE Engine 6.20 and 6.40 (the path is http://../ccsui) .. Usually you can use this to get familiar/demo/test the channel integration through the ICI Interface in the IC WebClient.
Best Regards,
Joaquin

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Unable to display CTI tool bar in Enterprise Portal

Hi All,
I am currently integrating the CRM 2007 with EP 7.0. In this direction I imported the business role IC_AGENT into portal. I was able to see all the pages that I could see in CRM 2007 IC webclient after import except the CTI tool bar which displays a "undefined" icon in the CTI tool bar in the portal content area.
Has anyone faced the same issue ? if so, could you please let me know if I am doing it right or is there any additional configuration on IC webclient or portal that I have missed out.
Thanks in advance,
Anupama

Hi Vinod,
Thanks much for the response. I had not looked at the sap note earlier on, saw it after your reply.
However, we are not using IE7.0 yet. I would like to mention here that independent of the portal, when I launch the CRM IC Webclient on any browser, it appears well and good, but when launched from within Enterprise Portal, page appears minus the toolbar. Do you have any idea/pointers on the same. However I plan to get the notes correction done and would like to thank you for an useful answer.
Pls do let me know if there is anything missing on EP 7.0 or CRM 2007 that needs to be done additionally.
Thanks and regards,
Anupama

I can no longer get my address bar, back or foward buttons, tool bar, menu bar or anything else. How can I restore?

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It is a long while since I tried Google Toolbar, I am not sure what it changes. But I would not expect it to totally remove your options to use the ordinary toolbars.
■ Try
* press the''' alt '''key on the keyboard, that may return the menu bar
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* right clicking on the toolbars also gets you to the customise and show toolbars options
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PS
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How do I get back my AT&T Yahoo Home Page and Tool Bar?

I am a senior citizen with little computer knowledge. I cannot cope with changes to my home page because I do not have the knowledge/skills to undo the changes your program has installed.
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Blessings, Helen
Added Note: AT&T home page returned. Still need Tool Bar. Troubleshooting information from Firefox help for Tool Bar below. Also info to restore Refresh and Home icon below.

This is the answer from Firefox Help to get Tool Bar back up:
Why are the menus (File, Edit, View, etc.) missing?
If you're using Windows 7 or Windows Vista, you now have an orange Firefox button that takes the most common functions and puts them in one menu.
To temporarily show the old style menus, just press the Alt key.
To have them shown all the time, right-click on an empty section of the Tab Strip and check Menu Bar in the pop-up menu.
Menu Bar - Win
Pressing the Alt key didn't work for me but the latter instruction did the trick.
Check the Navigation Bar too on the pop-up menu if you want your Refresh and Home Icons to show. It took quite a few right-clicks for me before the pop-up menu I needed came up so keep trying until the right menu comes up.

I want to unload Yahoo tool bar and go back to firefox tool bar but cannot pull up a "tool bar" it is missing as well as the back icon My book marks are apparently in the firefox format and I cannot access them

I want to restore firefox tool bars so I can have the back icon and my bookmarks accessable. I now have Yahoo tool bar and it does not show file, tools, edit, etc.

'''''"does not show file, tools, edit, etc."''''': That is the Menu Bar; see below
'''Can't see the Menu Bar''' (File, Edit, View, History, Bookmarks, Tools, Help)?
Turning the Menu Bar on and off is a new feature in version 3.6.
''(~~red:Linux & OSX see~~: [[Menu bar is missing]] )''
''Windows'' Method 1. '''''Hold down''''' the key and press the following letters in this exact order: V T M then release the key
''Windows'' Method 2. Tap once on the F10 key, while the Menu bar is visible, choose "View > Toolbars", click "Menu Bar" so that a check mark is placed next to Menu Bar
''Windows'' Method 3. Tap once and release the key. The Menu Bar will be displayed; then choose ~~red:V~~iew > ~~red:T~~oolbars and click on ~~red:M~~enu Bar so that a check mark is placed next to Menu Bar
The Menu Bar should now be displayed permanently, unless you turn it off again using View > Toolbars. Check mark = displayed, NO check mark = not displayed.
See:
http://support.mozilla.com/en-US/kb/Menu+bar+is+missing
http://kb.mozillazine.org/Toolbar_customization#Restoring_missing_menu_or_other_toolbars
'''Navigation Toolbar, Bookmarks Toolbar and other Toolbars''' under View > Toolbars. Clicking on one of them will place a check mark (display) or remove the check mark (not displayed).
'''To display the Status Bar''', View, then click Status bar to place a check mark (display) or remove the check mark (not displayed).
'''Full Screen mode'''
http://kb.mozillazine.org/Netbooks#Full_screen
Also see:
''' [[Back and forward or other toolbar buttons are missing]]'''
'''[[Navigation Toolbar items]]'''
'''[http://support.mozilla.com/en-US/kb/How+to+customize+the+toolbar How to customize the toolbar]'''
'''rich stanley'''
'''''Other Issues''''': ~~red:You have installed plug-ins with known security issues. You should update them immediately.~~
'''You '''~~red:'''MAY'''~~''' need to Update Adobe Reader for Firefox (aka Adobe PDF Plug-In For Firefox)''': your ver. N/A; current ver. 9.3.3 (important security update release 06-29-2010; see: http://www.adobe.com/support/security/bulletins/apsb10-15.html)
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: http://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader
''You may be able to update from the Adobe Reader installed on your system'' instead of going to the Adobe site and downloading. Open the Adobe Reader installed on your system (''in Windows, Start > Program Files, find and click Adobe Reader to open''), click Help, click Check for Updates.
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~~red:-See the images at the bottom left of this post to see the steps to take on the Adobe site~~
-exit Firefox (File > Exit)
-In Windows: check to see that Firefox is completely closed (''Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window'')
-double-click on the Adobe Reader installer you just downloaded to install/update Adobe Reader
*'''NOTE: On Vista and Windows 7''' you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). See this: http://vistasupport.mvps.org/run_as_administrator.htm
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I can't move my application to navigate the tool bar. It is stuck under the Apple bar.

I can't move my application to navigate the tool bar. It is stuck under the Apple bar. I have a screen shot of it if I can figure out how to upload it. I can navigate and move all other applications, I have restarted computer, updated Adobe. any advice.

In that application what options are available to you under the Window menu item? Maybe something there that'll help?

I've downloaded the software and have an icon on my MacBook tool bar. How do I open or use it?

I'm a retired American living permanently in France but don't speak the language so hope someone will help in English. I've used Firefox before with good results on a foreign currency trading platform. But the company went bankrupt so now I'm trying to start over with a different firm. I'm using Mac OS X, Version 10.6.8 and I've managed to download Firefox 11.0.dmg which shows as an icon on my tool bar. However I've not been able to install or use it. When I click on the icon a Firefox screen appears but nothing happens when I click on it to open.

See easy and analytical information : [https://support.mozilla.org/en-US/kb/Installing%20Firefox%20on%20Mac Installing Firefox on Mac]
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Can't drag icon from customize screen to tool bar on Dell Venue 8 Pro tablet.

On my Dell Venue 8 Pro tablet, win 8.1, I am unable to drag the 'download' (arrow) icon from the customize screen on to the tool bar.
I was able to drag the 'search' icon from the screen to the tool bar.
Why can I drag one, and not another?
Thanks,
WoodyB

You can click the "Restore Default Set" button to restore the default toolbar setup if there is a problem with customizing the toolbars.
You can check for problems caused by a corrupted localstore.rdf file if you continue to have problems.
*http://kb.mozillazine.org/Corrupt_localstore.rdf

I dont see any letter in my skype tool-bar

Hi
i cannt see any letters in my skype tool-bar. i can call people and comunicate with them but the
tool-bar is with out letter only forms.
i tried to remove it and re-install it but without any help.
My laptop is with windows XP operationg system SP3.
Does anyone can tell me what do do ?
Thanks Elad
Solved!
Go to Solution.
Attachments:
skype.JPG ‏26 KB

What language is your Skype set to? Try to change the language to e.g. English.
Attachments:
NoLetters1.jpg ‏78 KB

How do I install a foxit button on my tool bar? I recently upgraded to the latest version, but my tool bar does not contain a firefox button which is need for certain tasks, such as private browsing.

I had an existing laters 3 point whatever version of Firefox and recently upgraded to Firefox 10. This new version still has the old toolbar across the top, but there is no "Firefox button" which one has to use to activate certain action such as "private browsing." Is there anyway I can install the button on the toolbar, or is there a way to change to the new version 10 interface which includes the Firefox Button. I would prefer the former (the old configuration with the tool bar on top, but if that cannot be done, how to I migrate to the new configuration which apparently puts the tools on the side, if I'm not mistaken.
Thanks for any help you can provide. I have Windows XP.

If you have the old fashioned toolbar, you can still go into Private browsing by clicking Tools, then "Start Private Browsing". All the options that are in the Firefox button are in the old style toolbar, just maybe a little more hidden.
To enable te Firefox button, go into View, then Toolbars, then uncheck "Menu Bar". You should have the Firefox button.

On first startup each day my tool bars revert to the default setting instead of my customized setting. Why? How do I stop it from happening.

This happens on both of my computers. After I close down Firefox and then start it up again it sometimes comes to my customized set of tool bars. At other times it does not. Usually the first time I start Firefox it reverts to the default Toolbars. My extensions are Adblock plus, Browsing protection, down them all, float notes, Image Zoom, Java Console 6.0.21 and 6.0.16, Java quick starter, Kodak Easyshare, Link Password, Mile wide back, Microsoft.net framework, Print/print preview, Reminder fox, WOT, Xmarks, Yet another smooth scrolling.

This is caused by a corrupt file, for details on fixing it see https://support.mozilla.com/kb/Toolbar+keeps+resetting

My back button and refresh button and my yahoo tool bar are dimmed a lot when I open up firefox. So as a result, I cannot use the back button nor my refresh button AND my yahoo toolbar disappears a lot. I have tried to get on your chat session but it is a

<blockquote>Locked by Moderator as a duplicate/re-post.
Please continue the discussion in this thread: [/forum/1/688252]
Thanks - c</blockquote>
== Issue
==
I have another kind of problem with Firefox
== Description
==
My back button and refresh button and my yahoo tool bar are dimmed a lot when I open up firefox. So as a result, I cannot use the back button nor my refresh button AND my yahoo toolbar disappears a lot. I have tried to get on your chat session but it is always closed. I need one on one help. Please reply with resolution.
== This happened
==
Every time Firefox opened
== two or three months ago
==
== Firefox version
==
3.6.3
== Operating system
==
Windows XP
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 (BT-canvas) Firefox/3.6.3 GTB7.0 (.NET CLR 3.5.30729)
== Plugins installed
==
*-npdnu
*npdnupdater2
*Coupons, Inc. Coupon Printer DLL
*Coupons, Inc. Coupon Printer Plugin
*The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
*6.0.12.448
*RealPlayer(tm) LiveConnect-Enabled Plug-In
*RealJukebox Netscape Plugin
*Default Plug-in
*Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
*BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
*Shockwave Flash 10.0 r45
*Yahoo Application State Plugin version 1.0.0.7
*3.0.50106.0
*My Web Search Plugin Stub for 32-bit Windows
*Google Updater pluginhttp://pack.google.com/
*Google Update
*Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
*Npdsplay dll

* If the menu bar is hidden then press and hold the Alt key down, that should make the Menu bar appear (Firefox 3.6 on Windows) (see [[Menu bar is missing]]).
* Make sure that you have the ''Navigation Toolbar'' and other toolbars visible: View > Toolbars .
* If items are missing then see if you can find them in the View > Toolbars > Customize window.
* If you see the item in the Customize window then drag it back from the Customize window to the Navigation toolbar.
* If you do not see that item then click the Restore Default Set button in the View > Toolbars > Customize window.
See also [[Back and forward or other toolbar buttons are missing]] and [[Navigation Toolbar items]]
See http://kb.mozillazine.org/Toolbar_customization

Firefox crashes as soon as I open it, it stays open long enough to see that a bogus toolbar was added on and I suspect that's the source of the problem, but how can I remove the add-on if I can't get FF to stay open long enough to get to the tool bar?

I downloaded Vuze last night and I think it must have installed some malware because firefox hasn't worked since and a Vuze tool bar has made its way into the browser. I am running a malware scanner but its not coming up with anything. Is there any way to manually delete add-ons or plug-ins or whatever they are without being in the program itself? Thanks!

I don't have a good sense of what is going wrong.
Was Firefox stable in step 3 -- open with no sessionstore.js file and then exit?
If that was stable, it might be easiest to cull the open URLs from your sessionstore.js file and re-open the most important ones manually. You will lose the ''detail'' of your session on those pages (e.g., data you had entered into a form), but if that's okay, it might be the next step.
I found a script on mozillaZine that will extract URLs from the sessionstore.js file; I just changed the formatting of the output. To run the script:
(1) Return to your profile folder and rename sessionstore.js to sessionstore.old again, then copy it to a convenient location
(2) Start Firefox (it should be in a new session)
(3) Open the following link, select all (Ctrl+a), copy (Ctrl+c) to copy the script to the clipboard: http://dev.jeffersonscher.com/sessionstore_reader.txt
(4) Open the <s>Error Console</s> Browser Console (Ctrl+Shift+j), click next to <s>Code</s> the caret (>>) and paste, then press Enter <s>or click Evaluate</s>
(5) A file selection window should appear. Navigate to the convenient location and open sessionstore.old from there.
(6) As long as the file is not corrupted, a new tab should open with a list of all the URLs the script found in the file. You can save this page for future reference if desired. Also, you can close the <s>Error</s> Browser Console now.

How can we create save layout option in grid tool bar

hi,
how can we create select layout option in grid tool bar to save my own layout. if any one knows tell me immediately
thanks

Hi again,
1. We need to do 1 additional thing.
data : GS_variant TYPE DISVARIANT.
GS_variant-REPORT = sy-repid.
2. while calling pass this parameter also.
IS_VARIANT = GS_variant
It will work now.
3. Moreover, I_SAVE has 3 options.
I_SAVE = SPACE
Layouts cannot be saved.
I_SAVE = 'U'
Only user-defined layouts can be saved.
I_SAVE = 'X'
Only global layouts can be saved.
I_SAVE = 'A'
Both user-defined and global layouts can be saved.
regards,
amit m.
Message was edited by: Amit Mittal

To disable the Application tool bar button in ALV report

Hi Everyone,
Iam using REUSE_ALV_GRID_DISPLAY to display ALV report.
Now my requirement is to disable(I mean grey out) a application tool bar button.
Thanks in advance
Moderator message: please search for available information and try yourself before asking.
locked by: Thomas Zloch on Sep 23, 2010 11:38 AM

We can disable the buttons on the application toolbar as below.
*To Exclude a few buttons from the Application tool bar
data: it_excluding type slis_t_extab.
data: wa_excluding type slis_extab.
wa_excluding-fcode = '&OUP'.
append wa_excluding to it_excluding.
wa_excluding-fcode = '&ILT'.
append wa_excluding to it_excluding.
wa_excluding-fcode = '&ODN'.
append wa_excluding to it_excluding.
and in the FM.....
call function 'REUSE_ALV_GRID_DISPLAY'
 exporting
 i_callback_program = sy-repid
 i_callback_pf_status_set = 'ZPICK'
 is_layout = itlayout
 i_callback_user_command = 'LIST1'
 i_grid_title = <fs>
* i_callback_top_of_page = ' '
 it_fieldcat = itfieldcat[]
 it_excluding = it_excluding
But,no idea on how to disable the whole application tool bar itself ?
K.Kiran.

IC WEBCLIENT tool bar

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