IC Winclient : BDD

Hi guys
I created a new Context menu by copying the standard one CASETUP , I added one Object Business agreement to my zcontext menu and attached the context menu to the IC WINCLIENT PROFILE . when I am running the Transaction CIC0 and searching with BP number (or) with Business agreement number I am not able to see the entry for Business agreement in BDD, there only one entry for BP is coming
can anyone help what I am missing
Thanks in advance
Warm regards
BMS Rajasekhar

Hi Rupesh
Thanks for the answere. I understand now that the contact centre agents uses IC Webclient User Interface in CRM 2007 and the Corporate Management or executives uses CRM Webclient UI. Please confirm my undesrtanding.
DM

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Filling Activity fields from the Interactive Script WinClient

Hi Experts,
I am working with Interactive Scripting (CRMM_TM_SCRIPT) and I already defined my interactive script. I am also creating Activities after I finish with the Script in order to register a case. I am doing this by defining an Action Type CIC-AB which calls an Action Box in the Interaction Center WinClient. In the Action field I define the name of the Activity I want to call from the Action Box of the Interaction Center.
When the Agent receives a call, he navigates in the Interactive Script in order to clasify the case he is treating. At the end of the Script, the case needs to be register following the clasification made by the Agent, and thats why we are calling an Activity. The thing is that we dont want the Agent to fill again the information he just defined in the Script in the Activiy, so we want to fill certain fields of the Activiy I am calling with Information of the Interactive Script I used before, in order to save time to the Agent that Register the Case.
Can anyome shed some light on this issue?
Thanks to everyone.

Alberto
You can create an activity.i.e., you can create an Order from the Interactive Script if you already created the Script structurethen follow the below steps
I think it would be helpful
Procedure:
T-Code: EWFC0
Path: SPROIMGCustomer Relationship ManagementCustomer Interaction CenterVisible ComponentsAction Box SettingsDefine Configuration Profile for Action Box.
1. Choose F4 help to select one of the Action Box profiles you have created and you want to adapt and choose change.
2. Mark the Action box Configuration and create a new Action Box Group by choosing Create transaction group.
Enter a group ID, description and icon for the new transaction group and choose Continue.
3. Mark the new transaction group and create a new Action Box transaction by choosing Create transaction.
4. Enter a transaction ID.
5. Enter a Transaction Definition section, select Workspace.
6. In the Transaction Definition section, select Workspace.
Two additional fields will appear.
7 Choose F4 in the Workspace field to select the Script.
8. Choose F4 in the profile field to select the Interactive Scripting profile that you created in the previous steps above.
9. Enter a Slot Name if desired.
10. Choose Continue.
You are automatically taken to the Maintain Data Flow screen .No data flow parameters need to be maintained for the Interactive Scripting workspace.
11. Choose Back.
12 Choose Save.
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Regards
Surendra

Filling Activity fields in the Interactive Script in the IC WinClient

Hi Experts
My question is how to pass parameters between two workspaces. More specifically between the workspace of the Interactive Script WinClient and the workspace Activity.
The thing is that after i finish navigating in the script, i need to call an activity, which is working good. However what i want is to fill some fields of the activity i am calling with information coming from the script
Can anyone help me on this issue?.
Thanks

Hi Shwetha,
Lina is right SAP supports JRE 1.4.2, I also had similar problem however please see what version of JRE are you using. If you are using anything below JRE 1.4.2 you could probably upgrade to JRE 1.4.2. If you are using anything above JRE1.4.2 you may not be able to downgrade. In that case you could probabaly upgrade to 1.6.0. I could do all the functions in Interactive Script Editor with 1.6.0 except assigning Script to Script profile and you could do that alternatively through SPRO. One of my colleague had JRE 1.5 and was facing some issues. Secondly, Interactive Script Editor takes a while to populate therefore be a bit patient.
To know which version of Java is installed on your local machine Click on Tools -> Sun Java Console.
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Deepak

Link SAP Script with IC WinClient

Hey Guys
I have created a SAP script, but I am having hard time linking it with the Interaction Center Winclient. What I mean is that, when the call is received, how the agent will read the script.
Any help would be really appreciated.
Regards
SAP CRM

Hi,
You will have to congure in the SAPscript name and the driver program against the desired output type
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Mansi.

IC winclient v/s IC webclient.

Hi,
Can any one give me with advantages and disadvantages of CRM IC winclient and IC webclient. Basically I am looking for the difference between IC winclient and webclient. I am trying to analyse which would be fit to be implemented in my company. Your help is highly appreciable.
Thanks in advance.
Sameer.

Hi Sameer,
IC webclient is very flexible as of customer have certain non standard requirements.
It follows extension approach and thus any nonstandard requirement such as screen enhancement or process enhancement can be very easily accomplished.
configuring IC webclient is very similar to IC winclient and even much more easier.
IC Web client is the Future of SAP CRM WinClient as SAP will stop supporting SAP IC Winclient in very near future.
Best Regards,
Pratik Patel
<b>Reward with Points!</b>

CRM 4.0 IC WINCLIENT - BP SEARCH NOT WORKING WITH IE7?

Hi All,
We are running CRM 4.0, Interaction Centre is the WinClient. One of our users has Internet explorer 7.0 on his computer and we find that the BP SEARCH screen is blank on his computer. We get an error message:
"document.FORM1.REGION' is null or not an object
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Judy Hildebrandt
Petro-Canada

Hi,
Kindly note that the user will have to use IE6.0 for this functionality to work.
IE 7.0 is not compatible to many of the SAP requirements.
Hope this will help you solve the issue.
Kindly reward with points.
Regards,
Rekha Dadwal

BP telephone Search using wildcards (IC Winclient)

I'm unable to search business partners by telephone number using wildcards (*) because I get the error message "enter a country to do the search using wildcards".
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Portugal
Lisbon
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hey buddy
yes i would like to enahnce the BP search too
but right now the things is that the BP search screen the standard one is coming emmpty
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ashish

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HI
When i open the BP in WINCLIENT the assigned instalbase for that BP is not showing in 5.0. Can i do any settings for this? Anybody suggest the solution?
thanks in advance.

Go to t-code CIC0 search for find : Premise By Business Partner.
Then you have to create a Installation over there.(Home Symbol)
Then u can to configure Context menu to see the installation in Back end system.
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Shiv

How to hide fields in BP search tab of CIC Winclient ????

Hi All,
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But, now when I search for BP in CIC0 it doesnt get searched. I mean after search, the result fields dont get filled with any data. If I revert my changes everything works properly.
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Ashish

Hi Anirban,
       That is exactly the code I have deleted.
I have carried out the following steps :-
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2) In define profiles for search strategies
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- Copied CRM_ISM_SUBCREATE2 to ZASH_CRM_ISM_SUBCREATE2
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3) In Customer specific system modi->Define customer specific search control-> Copied the following entries
O_ISM_BPSEARCH     CCMIBCOMPFIELDS     DESCR     X
O_ISM_BPSEARCH     CCMIBCOMPFIELDS     DEVICEID     X
O_ISM_BPSEARCH     CCMIBCOMPFIELDS     GUID_COMPC
O_ISM_BPSEARCH     CCMIBCOMPFIELDS     IBASE
O_ISM_BPSEARCH     CCMIBCOMPFIELDS     INSTANCE     X
O_ISM_BPSEARCH     CCMIBCOMPFIELDS     OBJECT_FAMILY     X
O_ISM_BPSEARCH     CCMIBCOMPFIELDS     OBJECT_ID     X
O_ISM_BPSEARCH     CCMIBCOMPFIELDS     PRODUCT_ID     X
and changed O_ISM_BPSEARCH to ZASH_BPSEARCH and removed the X flag from all entries
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CONTACT_SEARCH_CONFIGURATION = ZASH_BPSEARCH
Regards,
Ashish

How to use Function CCM_HAB_EXECUTE from CIC WinClient?

Hello,
i me calling the function "CCM_HAB_EXECUTE" to call specific CIC-Actions (Transactions) from the CIC WinClient?
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For example the Function can call a Transaction to display a Business-Partner in CRM, so how can i also give the Number of the Business-Partner too, in order to show its detail directly??
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Nazih
Message was edited by: Nazih Kayyali

Hello,
I want to use funtcion CCM_HAB_EXECUTE to process cic actions but how can I read the result? If the users cancels the transaction for instance...
thx in advance,
jeroen

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I've already configured the action box with a bor method and data flow. All I really need is to pass the parameter of the product id that the agent sees on CIC to the BDD. From there I can pass it via data flow to the R/3 transaction.
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Vitor

VSA,
Sending data from the BDD and to it are standard functionalities. Inorder to send data to the BDD you have to make use of the import data option.
This import data represents the data to be passed to the BDD.
The steps are as follows: (assuming you have the BOR)
in dataflow:
1. Open the dataflow. The top half of the screen is for settings from BDD to transactions. We have to make our settings in the lower half of the screen.
2. You will see a Create Target element icon. Click it. Give a name for the element (say product) in the element field.
Now for the data type reference, specify the reference table COMM_PRODUCT and field PRODUCT_ID.(or use the object type radio and enter BUS1178. note BUS1178 is the business object for product.)
Click the green tick icon to continue.
3. We come back to the earlier screen. Now in the lower half screen we see a + symbol(expandable) under the column "Component assignement".
Click it and confirm the message that pops up.
On confirming the pop up, "Product Guid" appears under column target component.
4. now click in the datasource column and select F4.
Double click on "BD display object". and select the business object BUS1178 (product).
Click on the green tick icon to continue.
5. we get &<DESKOBJ>BUS1178& in the datasource field. again select f4 in the datasource field. Now we see two line items for "BD display Object".
Expand the second one and select Product Id. (or Product_GUID if product Id does not work)
Your datasource column entry now looks like this &<DESKOBJ>BUS1178.PRODUCTNUMBER&.
6. Do not enter anything in the logical system field.
7. Save your settings.
I hope this helps.
Regards,
Julius

Balance sheet for different BDD

Hi
our organization is non profit organization,the requirement is
consolidate balance sheet come at company level-A
Business Development division-X
BDD-Y
BDD-Z
these all BDDs and A use the same GL.For getting the balance sheet of these BDDs
what kind of structure we can follow??
Thanks

i am not sure if your clients BDDs (x,y,z) are legal entities meaning if they have to report their financial statements. If there is not necessity to report their financial statements, then i would suggest them to be craeted as business areas and post the transaction accordingly.
in order to post correct values into the respective business areas i.e., BDDs create validation and substitutions rules so that no wrong postings hits the other BDDs.

Interactive Script in the Interaction Center WinClient

Hi Experts
My question is how to pass parameters between two workspaces. More specifically between the workspace of the Interactive Script WinClient and the workspace Activity.
Can anyone help me on this issue?.
Thanks

Hi Alberto,
Refer to the documentation below to help your self with the settings:
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/0003b5b0-0b01-0010-c0b4-cb3178973441
Best Regards,
Pratik Patel
<b>Reward with Points!</b>

Additional search & display fields rqd for opportunities in IC Winclient

Hi
I have a requirement where i need to add additional search and display fields in the Interaction history in IC Winclient.
The search and display fields are for the opportunities search in the Interaction History.
As SAP standard we have,but need to add few more for my client.
Please can anyone suggest me is there any standard config to do it or we need to develop to populate the additional fields.
I really appriciate for quick response and will be give reward points .
Thanks,
Kalyan
Message was edited by:
kalyan atukuri

Hi Siva
What is the transaction to look at this query? I have not seen any evidence that the program accesses this query, but it is worth having a look I guess.
The sequence of Function calls are:
CCMCS_BP_SEARCH_RULES
CCMCS_BP_SEARCH_CONTROL
CCMCS_BP_ADDR_SEARCH2
CCMCS_BP_SEARCH2
(Up to this point it uses structure CCMADDRESSFIELDS, and has accesss to HOUSE_NUM2)
Then it calls BAPI_BUPA_MAIN
It might be that I will have to repair CCMCS_BP_SEARCH2 in the end, but I'd like to be sure that it is my only option, as I do not want to change SAP standard code unnecessarily.
Cheers
Esti

Winclient : Supress or Hide Business activity Fields

Hi Guys
As per my customer requirement some of the fields in Business activities like Description, category etc should be hide or supress in Winclient . is there any customization setting to do this, what is the procedure to achieve this .
Pls help
Thanks in advance for valuable help
Warm regards
Rajasekhar

Hi Joaquin
Thank you for reply , I tried using CRMV_SSC I am bit confused with this transaction I am trying to modify Business activity fields do u have any document on this or else any example document . if you have pleasse send it to
[email protected]
I will award the points accordingly
Thanks in advance
Warm regards
Raj

IC Winclient : BDD

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