IC Winclient Critical Issue
Hi crm gurus,
can any body send some critical issues (tickets) on IC Winclient?
thanks and regards
[email protected]
points will be rewarded
Hello Mohit,
Yes, as I mentioned above in my first response, these two default actions will route the customer's response email to whichever agent is currently assigned to the ticket or case (where the ticket or case tracking ID was inserted by the agent or system into a reply email that was sent in response to a customer's original email). In addition the customer's response email will be linked/threaded to the existing email thread of all emails linked to the ticket or case. But if you really want the email to be routed to the agent who first responded to the initial customer email (rather than to the agent who currently owns the case to which all the emails are linked) then you would need to copy the standard action and modify it. However, my recommendation would be to modify your business processes to take advantage of the SAP recommneded best practice and default action -- unless you really have a unique business process where it makes sense to send the customer's email back to whoeve first responded rather than to whoever is working on the issue now.
Best regards,
John
Similar Messages
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Simultaneous read and write to a cube - critical issue
Hello xperts,
I am facing a critical issue.
I have Cube A which has loads of data in it. I need to take the data of CubeA to a new CubeB as a backup purpose.This activity will take a lot of time.
Concern1 - In the night we have the master data job which runs including the attribute change run job. Will this have any effect on the load happening from Cube A to Cube B.
Concern 2 - After master data job finishes in the system , we then run the transaction data jobs which would update Cube A with the delta data. Now the issue is can this delta load happen to Cube A while there is data load going on from Cube A to Cube B??
Please help me out with this ASAP.
Thanks & Regards
RohitRohit,
Attribute change runs will get affected only when you drop or rebuild the indices - this activity locks the cube - any activity that locks the cube will affect attribute change run - reads on a cube will not lock the cube.
However when you are loading data into your new cube - you cannot load data into the cube - for the very fact that when you load data into the cube - you will drop indices - this will affect the data load into the new cube.
Arun -
Critical Issue - 500- Internal Server Error for request in User's Inbox
Hi,
We have developed and deployed SOA composite and custom task flow (For Customized Email notifications).[30.7.1.1 Creating a Task Flow with a Router - http://docs.oracle.com/cd/E23943_01/dev.1111/e10224/bp_designtf.htm#SOASE744]
When a request is generated it goes for an approval. In Approver's inbox in identity console you can see request is pending. When Approver clicks on that link to see request details error is displayed - "500- Internal Server Error "
In OIM logs I can see this:
oracle.adf.controller.ControllerException: ADFC-02001: The ADF Controller cannot find '/WEB-INF/oracle/iam/ui/soa/tfs/remote-taskdetails-tf.xml'.
at oracle.adfinternal.controller.metadata.provider.mds.MdsMetadataResourceProvider.getMetadataObjects(MdsMetadataResourceProvider.java:466)
at oracle.adfinternal.controller.metadata.provider.mds.MdsMetadataResourceProvider.loadUnmutalbeMetadataResources(MdsMetadataResourceProvider.java:367)
at oracle.adfinternal.controller.metadata.provider.mds.MdsMetadataResourceProvider.getResources(MdsMetadataResourceProvider.java:179)
at oracle.adfinternal.controller.metadata.MetadataServiceImpl.getTaskFlowDefinition(MetadataServiceImpl.java:209)
at oracle.adfinternal.controller.util.SecurityUtils.invokeURLAllowed(SecurityUtils.java:33)
at oracle.adfinternal.controller.engine.ControlFlowEngine.invokeTaskFlow(ControlFlowEngine.java:210)
at oracle.adfinternal.controller.application.RemoteTaskFlowCallRequestHandler.invokeTaskFlowByUrl(RemoteTaskFlowCallRequestHandler.java:99)
at oracle.adfinternal.controller.application.RemoteTaskFlowCallRequestHandler.doCreateView(RemoteTaskFlowCallRequestHandler.java:64)
at oracle.adfinternal.controller.application.BaseRequestHandlerImpl.createView(BaseRequestHandlerImpl.java:57)
at org.apache.myfaces.trinidadinternal.application.ViewHandlerImpl.createView(ViewHandlerImpl.java:95)
at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl._restoreView(LifecycleImpl.java:831)
at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl._executePhase(LifecycleImpl.java:422)
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at javax.faces.webapp.FacesServlet.service(FacesServlet.java:265)
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at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.adf.model.servlet.ADFBindingFilter.doFilter(ADFBindingFilter.java:205)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.adf.share.http.ServletADFFilter.doFilter(ServletADFFilter.java:71)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.adfinternal.view.faces.webapp.rich.RegistrationFilter.doFilter(RegistrationFilter.java:128)
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at oracle.adfinternal.view.faces.activedata.AdsFilter.doFilter(AdsFilter.java:60)
at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl$FilterListChain.doFilter(TrinidadFilterImpl.java:446)
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at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl.doFilter(TrinidadFilterImpl.java:177)
at org.apache.myfaces.trinidad.webapp.TrinidadFilter.doFilter(TrinidadFilter.java:92)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.bpel.services.workflow.client.worklist.util.WorkflowFilter.doFilter(WorkflowFilter.java:175)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.bpel.services.workflow.client.worklist.util.DisableUrlSessionFilter.doFilter(DisableUrlSessionFilter.java:70)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.adf.library.webapp.LibraryFilter.doFilter(LibraryFilter.java:180)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:119)
at java.security.AccessController.doPrivileged(Native Method)
at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:324)
at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:460)
at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:103)
at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:171)
at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:163)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at weblogic.servlet.internal.RequestEventsFilter.doFilter(RequestEventsFilter.java:27)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3730)
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at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2273)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2179)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1490)
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at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
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at oracle.mds.core.MetadataObject.getBaseMO(MetadataObject.java:1408)
Screenshot of Error in Inbox:
This is critical issue for us and is showstopper for Go-Live. So any kind of help is highly appreciated.
Thank you,
TanmayIf its Java only error then there wont be any dump in ST22.
Strange issue for you, in general if we get 500 error, there should be details of it in the same page.
You said this issue is occuring for only one user, is it getting replicated every time?
You are also seeing the same error when u login as that particular user?
Do one thing, assign him the Content Admin role and then do the preview of this iView form content admin and see if ur still seeing this error.
Regards
Yugandhar Reddy -
Critical Issue: Availabilty check & alternative BOM selction issue
During the upgradation project I'm working facing the following critical issues:
1)While creating the sales order, system carries out the availability check in APO.In material master checking group Z5 is defined.
Actually I want to know hw the system carries out the search in APO & what are the settings in R/3 or APO we have to make?
2)Suppose there are 3 alternative BOM's of a finished product.A requirement is while creating the sales order availabilty check should be carried out & system should check the availability of components on the required date.If the component is not avalable system should go & check the second alternative...third alternative until it gets the confirmation of component availability.
How we can set this functionality & what are the prerequisites or customisation settings we needs to make?
Would appreciate providing your inputs on this critical issue.
Thanks,
Nilesh<b></b>Before you understand how the APO Availability Checking concept works, I would suggest you understand about the regular R3 availability checking. As this is the core for the SD and APO GATP. Refer help.sap.com
Question 1:
<b>Settings in R3:</b> You have the ATP integration model in CFM1 transaction. You need to activate this just one time and never again. what this does is basically transfer all your availability checking customizing to APO.
All the settings for the Availability Checking group ( Z5, etc) are already maintained in R3 and they get transferred to APO by the integration model. You donot need to anything else.
<b>Settings in APO:</b>
If you are using <b>Product Allocation Concept</b>, You have to maintain the Check Instructions.... Otherwise there are no other settings in APO
<b>Availability Check in APO :</b>
( see the following blog for the requirements class( Name in R3) or check mode( Name in APO) determination http://solution-timezone-issue.blogspot.com/ )
The check mode and the business event( These are hardcode internally in R3 - For SD- A) are determined from the order and based on this in APO it follows the following order
(1) Reads the check instructions settings in APO
For example say the following have been determined from the SD Order : Check Mode 041 and Business Event A
Say we have maintained in APO that the first step is Availability Check and all the other two steps we havent maintained or left blank ( Product Allocation and Forecast)
Look for the customizing in APO
SPRO>APO>GATP>General Settings>Maintain Check Instructions ****
(2) Carries out availability Checking same as in R3 and no different
From the masterial master considers the availability checking group ( Ex: Z1) and the business event( SD transactions- A)
Very Important and the core of availability checking which is similar in R3 and APO***
Against these 2 combinations, the settings are checked which define what stock and in/outward movements are to be considered during the availability check
For customzing settings in APO
SPRO>APO>GATP>Maintain Check Control>
For Customizing in R3
SPRO>Sales and Distribution>Basic Functions>Availability Check and transfer of requirements>Availability check with ATP logic or planning>Carry out control for availability check
This is the answer to your first question.
Your second question would need some time and I will try to answer it as well.
Hope this helps you.. -
In testing 9 and X, "Compare Docs" we have a critical issue and really need help!
For years we have used Acrobat 7 to do PDF compares and we love it! However, the company recently advised we must upgrade to 9 and then eventually to X. In testing 9 and X, Compare Docs we have a critical issue and really need help. Our PDFs are produced by IT in a batch process and one of our main, critical functions is to compare previous PDFs to current PDFs; however, in using 9 the Compare screen automatically sets the Doc Description for our PDFs to "Scanned Doc" and does not produce any differences! If you try to change the setting to Reports --it totally shuts down both documents without running! Version 7 runs the compare of the same PDFs beautifully, pointing out all the differences, as usual! Has this every happen to anyone? Do you know what we can do to our PDFs to allow version 9 to do the compare and produce results? Why is 9 treating these non-scanned PDF docs as such? Thanks so much for any help or insight you can give me on this issue!
(Moved the discussion to the correct forum)
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Critical Issues During SAP Implementation or After Golive
Can anybody tell me one of the most critical/ challenging issues During SAP Implementation or After Golive
in these modules:-
MM implementation
PP implementation
SD implementation
FI/CO implementation
PS implementation
QM implementation
HR implementation
BI implementation
XI implementation
Thanks and regards
RShi,
I will list out few of critical issues in
Implementation :
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2. Unit & Integeration testing should be through with all validations
3. Master datas(Vendor,Customer) care must be taken will uploading datas thru LSMW,
If there are common vendors for all plants,Create a vendor for a plant extend it to other plants
4. Check tax procedures are customized according to requirements.
5. Complete all print document customizations before go live
6. Complete end user training(2 or more cycles) should be top priority before go live(This will avoid
cancellation/reversal of documents after post go live)
7. Ready with standard MIS reports & customized reports for business decision making
8. Excise opening balance updation in tables for RG1 register in tables(Note 951955) on go live
9. Check all tables datas are updating correctly
10. Declare go live to SAP Support
11. Check All user authorization should be correct according to their roles.
12. Centeralize all master datas creation(avoid duplication)
13. Create transaction variants to avoid entires in unnecessary fields & make certain fields mandatory.
14. Ensure document numbering is completed for all documents
15. Validate accounting entries are hit properly according to requirement in quality client with FI CTM(Core team member).
After Go live :
1. Missing authorization for users will play key part here,For ex : PGI while doing delivery,Excise capture & post in MIGO/J1IEX.
2. Do internal audit every month,identify transactions if there will possibility for misuse or wrong entries,requires validation,identify users weak in certain areas.
3. Identify there is enhancements to be done in transaction process(By step-2)
4. Prepare a list of month & year end activities to be performed for all modules give to users
5. Prepare a list of frequently used transaction codes module wise give it to users
6. If there is subcontracting,ensure challan creation,GR,reconcillation should be done regulary(monthly)
7. Train the users,take reports in respective modules.
8. Additonal customization might be done in print documents.
9. Instruct users/CTM's to adapt SAP Standard practise
10. Update excise tax rates after every indian budget
Hope it helps.
Edited by: Jeyakanthan A on Apr 29, 2010 6:48 PM -
Hi, all can any one send me some critical issues related to crm marketing and internet sales and basecustomization. Plz send urgently.
thanks in advance
[email protected]Hi Vasanth,
If you want to see the issues related to Marketing or Internet Sales.
Just click on Search forum in SDN as Marketing or Internet Sales you can see the related issues questioned by various consultants.
Regards,
Johnny. -
hello
please any body send me some critical issues and their solutions which u faced in support desk. please kindly sent me its urgent
thanks in advance
guru
[email protected]Hi Guru
All the questions posted in the forum are practical issues only . You can select some of them sub module wise and present them to the interviewers.
Good luck -
Can any one share with me any two critical issues in DP support project
Hello friends,
I am new to DP support project in SCM5.0 version,can any one share with me my queries
1.what is my support rolles and responsiblities .in DP
2.can any one share with me any two critical issues in DP and how can you resole itHi Sivaram,
1. As a DP functional consultant you need to resolve all the incidents raised in APO DP module( Forecasting, lifecycle planning, master data in APO DP, Planning books, macros , release to APO SNP or R/3 or other systems, CVC maintenance etc) which will also include BW part of SCM -APO related to DP, like data extraction and back up into and from infocubes. You will also support all the interfaces realted to APO DP , for the APO related part of the interface.
You need to reoslve these incidents in the time frames defined by SLAs for the support project.
You will have to also carry out problem management of some of the critical incidents so that incidents do not re-occur.
Further you will have to support Release /Change managment support( if it is part of your contract of Support project).
This willl involve testing changes in quality system, before these are moved to production system.
2 I found 2 crtical issues in APO DP support as below:
2.1 Sales history extraction data interafces from BW system used to have problems : technical problems of interface / jobs in BW running late, functional problems: sales history extract in BW not correct because various reasons
This used to lead to delayed job runs in APO and finally delayed forecasting and ptehr DP processes .
By proactive monitoring by BW team and taking appropriate actions for master data issues, this issue occurance frequency was reduced , but not completely eliminated.
2.2 Another major issue was related to back up process of APO DP planning data into infocubes. Finally by splitting the jobs as per daily, weekly and monthly bakc up procedure , we were able to resolve the issue.
I hope I have answered your queries.
Pleasse check and confirm.
Regards
Datta -
Can u please give me two critical issues in app
< MODERATOR: Message locked. Please read the [Rules of Engagement|https://www.sdn.sap.com/irj/sdn/wiki?path=/display/home/rulesofEngagement] before posting next time. >
can u please tell me two critical issues in app and explain me how i can solve that critical issues.
and also tell me two critical issues in account receivables or g/l accounting and explain me how i can solve that critical issuesThere are no refunds.
You can try contacting itunes support and asking for an exception:
http://www.apple.com/support/contact/ -
As FI consultant, What are critical issues with other Functional Consultant
Hai, Masters
Can you express about Critical issues with other functional consultant with exmples
Regards
Ramesh KHi Ramesh K,
I think the critical issue should be the definaition cross application should be consistency( Ex in FI, CO, MM or SD).
And the Main issue is the result updated from FI to other applications or from other applications to FI is correct or not!
With Best Regards,
Gladys Xing -
Material Determination - Critical Issue
Dear Friends,
We are using material determination automaticall
The reason for substitution here is non availability of stock of ordered material, because of which system seeks the stock of substitute material.
The way we have configured is: When material is entered in sales ordered, system check stocks of entered material, if available partially provides the available stock & seeks for substitute material, where even if partial stock for substitute material is available, one more line is created for this material.
This line created as a sub item (like in sales BOM). Futher even after seeking substitute the order quantity is not fulfilled one more line is created for the original ordered material with a backorder tick.
The order items look as under:
10 000000000005893343 50.000 EA Cover
11 000000000005893343 9.000 EA Cover
12 000000000005893653 3.000 EA CYLINDER HEAD
13 000000000005893343 38.000 EA Cover
10) is entered item.
11) entered item available stock
12) substitute item available stock
14) unavailable backorder stock for entered item.
At this point of time we can deliver the order items 11 & 12 with further processing.
But later when we upload the stock for entered item, availability check cannot be carried out in the order, since all the items become grey out, when we create first delivery.
This is a very critical issue in our case.
Please suggest soon as possible so that we crack the issue.
With Best Regards
Nate.
p.s. This Question is posted old ago by Dhananjay. But The solution no exist.
(reference)Material Determination - Critical IssueDear Friend.
Thank you for your help.
All the items become grey out after we create first delivery.
So i should be just click on item availabilty, but it doesn't run.
<Step>
1. Material determiantion setting : A(highItem) - A(subitem) - B(subitem)
2. Material stock A : 10 ea, B: 10ea
3. Sales Order Creation : Material A 25 ea -> A 10 ea Confirmation, B 10 ea Confirmation and 5 ea Open, S/O No. QQQQ
4. Deivery Creation : Material A 10 ea , Material B 10 ea Delivery, G/I and Billing
5. Material B 5 ea supplement
6. Sales Order QQQQ Material B : re ATP carry out. But Don't run. All the Items become grey out.
Regards
nate. -
Resolve SharePoint Central Administration Critical Issues
In the photo I have tried to fix the critical issues, but have had no luck.
The top three issues are the most important ones i want to get rid of.
Please provide steps to resolving these issues permanently.
"One or more servers not responding" is a stop/start timer issue with SPTimerV4 which is relating to a specific server of mine (Portal10A). I go to this server to start SPTimerV4 in the cmd. When I start the timer, this critical
issue goes away. However, the SPTimerV4 randomly stops again (4 hours later to a day later). Just starting the SpTimerV4 is only a temporary solution, until the SPTimerV4 stops again and I have to restart.
Thank you!1. Ensure that SharePoint 2010 Timer Service is in Started mode under Start > Services.
2. Ensure your SharePoint 2010 Timer Service is running under your Farm Account. This Farm Account must be part of your admin group and ensure that this account has admin permissions to run services.
The farm account is also referred to as the database access account and is used
as the application pool identity for Central Administration, and as the process account for the Microsoft SharePoint Foundation 2010 Timer service.
Plan for
administrative and service accounts in SharePoint (This article is also applicable to 2010 version)
3. If both of above is already done and issue not resolved yet then restart the SharePoint 2010 Timer Service.
4. If all above does not resolves your issue then please re-run SharePoint Configuration Wizard and restart your SharePoint Application Server.
Please remember to click 'Mark as Answer' if the reply answers your query or 'Upvote' if it helps you. -
Actual and Forecast not visible from Planning App -- VERY CRITICAL ISSUE ,
this is a very critical issue.. need immediate help..
my customer cannot see the Actual and Forecast not visible from Planning App. please help me with the same. tell me the possible solns as i cudnt have a web confrerence with the custmer till now.
thanks/John ,
they are seeing the application in planning. they created a scenario dimension containing , budget, actual and forecast.. but in the planing application they can only see budget. the rest 2 are not visible.
thanks.. -
Real time critical issues in Implementation Project
Hi friends
Please send me the *Real time critical issues in Implementation and Development Projects*
Thanks
Srikanth Reddy.PHi
Blue Print: Assume the client is already having sound legacy system in place.
Also assume that all the processes in FICO are neatly documented with visios.
Now study those process flows and prepare a list of sub processes.
Now prepare the fits/gaps/ assessment.
If the process fits into SAP it would be a fit. If an enhancement / modification is required, it goes into the red column.
Record all the discussions with the core users against each process and sub process.
Also list down the dependencies for each process / analyse the integration aspects.
Also plan how you would convert the legacy data into SAP.
The whole document should have illustrations / scenarios and ultimately signed off. This at any cost should not be changed unless, there is a total turnaround in the process requirements.
With the finalised blue print, you could start the activities in the implementation.
Now regarding the interview questions:
- Starts with your resume. How you have projected yourself. Have you shown real time experience or faked up projects. In any case, it is very easy to make out whether you have experience in implementation or support environment. You could never fool the interviewer.
Initially the interviewer would try to make an assessment on your genuinity.
- When did the implementation start?
- When did it GOLIVE?
- Were you involved in the end to end implementation or was it a partial role?
-If you are supporting the client, who implemented SAP?
- What tool do you use to track the support activities?
- How many tickets have you handled so far?
- Name some critical issues which you resolved and without which the production or business got affected?
- What is the system landscape ?
-Have you developed any reports / enhancements / technical / functional designs?
- Are you aware of interfaces / ALE / IDOCs ?
- Are you aware of SLAs
- Rate yourself on a rank of 1 to 10 in FI and CO
- How often have you interacted with client during implementation / support?
- What process designs have been prepared by you?
- How do you react when you get a critical issue or cross modular issues?
And so on and on
Hope this helps
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