IChat 5.0.3 video connection problem one computer not another

I have MacBook Pros about same age, both upgraded to SL, running 10.6.5 and side by side. Airport Extreme home wireless network. iChat bandwidth set to 500kbps on a Comcast cable internet. MBPro#1 can video/audio chat (one way) with PPC in the house and its Connection Doctor setting is "Router type: Full cone". MBPro#2 cannot connect for video/audio chat to MBPro#1 although the camera comes on and you can select "Accept" in the video window; however, the connection thingie just spins until failure. On that machine the Connection Doctor setting is "Router type: Unknown" with its message about something up with the network preventing video/audio chatting. Both machines have Sound input and Sound output settings identical. Text chatting is fine. Video chat attempt to the [email protected] also fails due to connection error. Other wireless activities, such as downloads, internet, etc. work fine on both machines.
- I have reinstalled SL from the install DVD and then upgraded to current OS version from the 10.6.5 combo upgrade .dmg.
- I have replaced the plist files with ichat in their names from MBPro #1
- As far as I can see, settings are identical in all the System Preferences locations (including firewall), but the two machines differ of course in the iChat Connection Doctor readout. Applications on the two machines are not identical.
Perhaps there are other files I need to find or change but I am at a loss to get MBPro #1 video chatting -- MBPro #2 in contrast was absolutely smooth to get going.
I've looked through a number of the iChat Discussion topics but did not come across this particular situation of two machines, one working and one not with the same router -- forgive me if my search terms did not find them. Any help will be appreciated.
Peter

Hi Ralph
Thanks for the reply.
The Terminal command is certainly showing something significant. The log for the iChat AV incapable machine is pasted below per your instructions. The end of the paste is as far as it goes. I see that it is different from the iChat AV capable machine ie for that computer there are positive tests to BWD commands and checks for audio and video network come up positive, plus more data come after the CommNAT line.
Peter
MBP-Peetah2:~ prussell$ /Applications/iChat.app/Contents/MacOS/iChat -errorLogLevel 7
201941.240150 ER_AddFilter (0): Adding [Peter [email protected]]->[0]
201941.240175 setLocalUserName: Peter [email protected]
201941.242083 Default video size is (640 x 480)
201941.243170 H264: (640 x 480) @ 20 fps
201941.245303 H264: (320 x 240) @ 30 fps
201941.247430 H263: (352 x 288) @ 30 fps
201941.248499 H263: (176 x 144) @ 30 fps
201941.248606 ######################################
201941.248614 # SoundDec_Create(16000 --> 3) #
201941.248619 ######################################
201941.260288 Leaving SoundDec_Create
201941.263386 Audio Unit Parameter List = 7, result = 0
201941.263409 CurrentFormatmSampleRate 44100.000000
201941.263420 CurrentFormatmFormatID lpcm
201941.263425 CurrentFormatmFormatFlags 0x00000029
201941.263430 CurrentFormatmBytesPerPacket 4
201941.263434 CurrentFormatmFramesPerPacket 1
201941.263438 CurrentFormatmBytesPerFrame 4
201941.263442 CurrentFormatmChannelsPerFrame 2
201941.263446 CurrentFormatmBitsPerChannel 32
201941.263450 OurFormatmSampleRate 16000.000000
201941.263455 OurFormatmFormatID lpcm
201941.263459 OurFormatmFormatFlags 0x00000029
201941.263464 OurFormatmBytesPerPacket 4
201941.263468 OurFormatmFramesPerPacket 1
201941.263471 OurFormatmBytesPerFrame 4
201941.263476 OurFormatmChannelsPerFrame 1
201941.263480 OurFormatmBitsPerChannel 32
201941.263490 Reached err = 4294956417, 459
201941.263495 Reached err = 4294956417, 467
201941.264973 ### NEW STATE: to: VC_INIT, from: VC_INVALID
201941.265007 ### NEW STATE: to: VC_IDLE, from: VC_INIT
201941.265023 ++++++++ confStatusMapRemoveAll
201941.265029 ( ) -- mapUserIDToSecurityInfo cleared --
201941.265311 dispatch_CommNATProc
201941.272561 selectedCamera: no camera has been set yet.
201941.272660 Selected microphone is the null device microphone.
201941.272763 vcCapabilitiesOfCPU returns: 0x00000fff
201941.272969 BWD: cache: '[3.1.0.10:0.255.255.255]' != '[2.1.0.10:0.255.255.255]'
201941.273023 BWD: Launching thread to determine focus capability based on bandwidth.
201941.273101 BWD: Using QuickTime value: 500000
201941.273135 BWD bandwidth: 500 kbits up, 500 kbits down.
201941.273142 videoNetworkCapable: 1 -- 3 max participants.
201941.273147 audioNetworkCapable: 1 -- 9 max participants.
201941.273215 Supports PCMU wideband for audio: 1 / video: 0
201941.273233 vcCapabilitiesOfNetwork returns: 0x00000fff
201941.273241 vcCapabilitiesOfRouter returns: 0x00000000
201941.273295 vcCapabilities returns: 0x00000fff
201941.273749 dispatch_DetermineFocusCapability
201941.279880 Found 2 cameras:
201941.280166 Apple Screen Input Device - 0-Apple ScreenInputDevice (0x101, 0x200)
201941.280440 Built-in iSight - 0xfd40000005ac8502 (0x104, 0x104)
201941.280461 selectedCamera: no camera has been set yet.
201941.280487 selectCameraWithTundraDeviceID: 0x104 returned 1
201941.285160 Microphone devices:
201941.285360 Internal microphone
201941.285473 Line In
201941.285754 Selected mic: Built-in Microphone / imic
201941.285853 Found 2 cameras:
201941.285919 Apple Screen Input Device - 0-Apple ScreenInputDevice (0x101, 0x200)
201941.286003 Built-in iSight - 0xfd40000005ac8502 (0x104, 0x104)
201941.286083 selectedCamera2 GUID returned Built-in iSight
201941.286145 selectCameraWithTundraDeviceID: 0x104 returned 1
201941.290055 Microphone devices:
201941.290154 Internal microphone
201941.290218 Line In
201941.290429 Selected mic: Built-in Microphone / imic
201941.300452 Received VCHardwareCapsChangeNotification
2011-01-01 20:19:41.300 iChat[357:903] Hardware Caps Dictionary: {
HasCamera = 1;
HasDV = 0;
HasMic = 0;
HasQ8 = 0;
Q8List = (
FirmwareVersion = 0;
GUID = 0xfd40000005ac8502;
IrisState = 1;
201941.302126 Found 2 cameras:
201941.302334 Apple Screen Input Device - 0-Apple ScreenInputDevice (0x101, 0x200)
201941.302507 Built-in iSight - 0xfd40000005ac8502 (0x104, 0x104)
201941.306851 Microphone devices:
201941.307034 Internal microphone
201941.307144 Line In
201941.307339 selectedCamera2 GUID returned Built-in iSight
201941.307496 Selected microphone is Internal microphone.
201941.307553 vcCapabilitiesOfCPU returns: 0x00000fff
201941.307655 BWD: cache: '[3.1.0.10:0.255.255.255]' != '[2.1.0.10:0.255.255.255]'
201941.307669 BWD: Using QuickTime value: 500000
201941.307683 BWD bandwidth: 500 kbits up, 500 kbits down.
201941.307689 videoNetworkCapable: 1 -- 3 max participants.
201941.307694 audioNetworkCapable: 1 -- 9 max participants.
201941.307698 Supports PCMU wideband for audio: 1 / video: 0
201941.307710 vcCapabilitiesOfNetwork returns: 0x00000fff
201941.307717 vcCapabilitiesOfRouter returns: 0x00000000
201941.307722 vcCapabilities returns: 0x00000fff
201941.307792 Found 2 cameras:
201941.307813 Apple Screen Input Device - 0-Apple ScreenInputDevice (0x101, 0x200)
201941.307843 Built-in iSight - 0xfd40000005ac8502 (0x104, 0x104)
201941.307870 selectedCamera2 GUID returned Built-in iSight
201941.307885 selectCameraWithTundraDeviceID: 0x104 returned 1
201941.312229 Microphone devices:
201941.312334 Internal microphone
201941.312399 Line In
201941.312623 Selected mic: Built-in Microphone / imic
201941.319687 Selected microphone is Internal microphone.
201941.319922 Selected microphone is Internal microphone.
201941.320105 Selected microphone is Internal microphone.
201941.323061 Found 2 cameras:
201941.323093 Apple Screen Input Device - 0-Apple ScreenInputDevice (0x101, 0x200)
201941.323137 Built-in iSight - 0xfd40000005ac8502 (0x104, 0x104)
201941.323169 selectedCamera2 GUID returned Built-in iSight
201941.323186 selectCameraWithTundraDeviceID: 0x104 returned 1
201941.329203 Microphone devices:
201941.329390 Internal microphone
201941.329501 Line In
201941.329771 Selected mic: Built-in Microphone / imic
201941.330352 Selected microphone is Internal microphone.
201941.331296 Found 2 cameras:
201941.331766 Apple Screen Input Device - 0-Apple ScreenInputDevice (0x101, 0x200)
201941.331859 Built-in iSight - 0xfd40000005ac8502 (0x104, 0x104)
201941.331956 selectedCamera2 GUID returned Built-in iSight
201941.332020 selectCameraWithTundraDeviceID: 0x104 returned 1
201941.336642 Microphone devices:
201941.336893 Internal microphone
201941.337048 Line In
201941.337357 Selected mic: Built-in Microphone / imic
201941.337868 Selected microphone is Internal microphone.
201941.364180 BWD Configuration Data: snatmap.mac.com (16384/1)
201941.364489 Connect to bwd server:16384/1 from configuration file.
201941.365699 BWD_GetBandwidth: SendRequest (from :16386)
201941.616127 BWD_GetBandwidth: SendRequest (from :16386)
201941.866366 BWD_GetBandwidth: SendRequest (from :16386)
201942.116735 BWD_GetBandwidth: SendRequest (from :16386)
201942.367129 BWD_GetBandwidth: SendRequest (from :16386)
201942.617493 BWD_GetBandwidth: SendRequest (from :16386)
201942.867743 BWD_GetBandwidth: SendRequest (from :16386)
201943.118093 BWD_GetBandwidth: SendRequest (from :16386)
201943.368459 BWD_GetBandwidth: SendRequest (from :16386)
201943.618783 BWD_GetBandwidth: SendRequest (from :16386)
201943.869367 BWD_GetBandwidth: GotResponse
201943.869436 BWD_Get: signal failed
201943.869501 BWD GetBW failed.
201943.869523 GotBandwidth: 0/0 (up/down) @
201943.869599 BWD bandwidth: 0 kbits up, 0 kbits down.
201943.869623 videoNetworkCapable: 0 -- 0 max participants.
201943.869636 audioNetworkCapable: 0 -- 0 max participants.
201943.869678 Focus Capability (after BWD):
201943.869854 audioHardwareCapable = 1
201943.869902 maxAudioParticipantsBasedOnHardware = 9
201943.869917 audioNetworkCapable = 0
201943.869928 maxAudioParticipants = 0
201943.869940 canBeAudioMultipointParticipant = 1
201943.869951 videoHardwareCapable = 1
201943.869963 maxVideoParticipantsBasedOnHardware = 3
201943.869974 videoNetworkCapable = 0
201943.869985 maxVideoParticipants = 0
201943.869996 canBeVideoMultipointParticipant = 1
201943.870008 detectedUpstreamKbits = 0
201943.870019 detectedDownstreamKbits = 0
201943.870031 Sending VCCapabilitiesDidChangeNotification
201943.870084 BWD: Launched thread done.
201956.341569 CommNAT no result
For the iChat AV capable machine there is:
202525.

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Switch from PC to Mac Using the iPod
hudgie: Migrating iTunes for Windows to a new PC
How to copy music between authorized computers
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Surely this ought to be a simple job, transferring an external iTunes library from one computer to another! Am I missing something obvious here?

Wow, what a quick response! Thanks, Limnos. I guess it was bleeding' obvious, and I should have thought of it before. Such a simple solution!
On a related matter, I also have just realised that the iTunes iOS backups are saved on the internal computer drive in a folder called MOBILESYNC rather than on an external drive, thus chewing up a lot of capacity on my SSD. Others reading this response may be interested to know that it is easy to have iTunes save the iOS backups to any external drive using a symbolic link in this directory. Go to
http://support.digidna.net/hc/en-us/articles/203504123-Storing-your-iPhone-Backu ps-on-an-Alternate-Location
for the details.
However, note that iBooks will NOT let you use this work-around, pathetic app that it is.

Need help coping project from one computer to another.

I need help coping project from one computer to another. I loaded all video on computer 1, copied events and project folder to computer 2. I was told I only needed to copy the project folder back to computer 1 since the events folder is already there. I copied project folder back to computer 1 but the files wont open. I dont have computer 2 available.
Please help!!!

Hi
No that's not the way to do it - iMovie gets confused and in some cases the problems might be un-repairable.
You've got several problems
• iMovie'08 - CAN NOT MOVE PROJCTS - You NEED iMovie'09 or iMovie'11 - I see no other working solution
• Never MOVE or alter any folder named
iMovie Projects - or -
iMovie Events
on DeskTop/Finder - This might be very harmful
• Moving (Projects) and Events - HAS TO be done within the iMovie Application.
You've got an Evets window and here You can view Your Events in two ways - Yearly - or - Yearly per Hard disk
Here You can move within this "window" to another location
• Projects - NO they do not contain Your full movie - only a document on howto use the material in Event folder
and there might be worse if You added Photos from iPhoto and Audio from iTunes/Garageband - then You have
to get this over to the second Mac too, to be able to continue editing.
So to move Your projects to another Mac You need
• iMovie'09 or 11
• an external hard disk -
MUST BE Mac OS Extended formatted - as UNIX/DOS/FAT32/Mac OS Exchange will not work for VIDEO
Should be a FireWire one - as UBS/UBS2 performs badly when used for video
• Then move/copy over within Project resp Events window in iMovie Application
Hopefully I've been not to confusing or badly structured to be followed.
Yours Bengt W

How do I back-up Organizer tags from one computer to another?

Having successfully restored my PSE6 Organizer from one computer to another as back-up,I wish to keep backing-up. However, I have tried CDs, DVDs,external hard drives and flash discs and the tags are not imported, or rather,just one or two are.
I click ' Select All' when I import, the ticks are shown, but it does not work. Thank you,
Ian Julian
www.natureandpitures.com

I need full back-up as I need Organizer for my work, so use 2 computers. I initially backed-up my entire catalogue on an external hard-drive. Then on the new computer, I used 'Restore'. Although this took 14 hours, it worked, with all tags and captions, although not Albums.
Now, I wish to continue to back-up not only my new photos, but also the tags. I cannot use 'Restore', as this will apparently delete all those pictures already there. So, first of all, I open PSE6, then, 'Make a CD/DVD' and proceed to save. To transfer to the other computer, I use 'Get Photos or Videos'. Everything is okay, except for the tags. I have also tried just dragging the pictures over to Organizer, with the same result.
Thank you,
Ian Julian
www.natureandpictures.com

Can I move my itunes collection from one computer to another?

Can I move an internal hard drive which has my itunes library (music transferred from my cd collection as well as music purchased from itunes) from one computer to another? The second computer already has itunes on it but no sopied music from cd's.

Yes, you can move the hard drive physically from one machine to another provided you are placing it as a secondary drive in the new machine. You can connect to the transferred library by holding down shift as you start iTunes, then browsing to the relevant folder and opening the iTunes Library.itl file inside. You may however want to reorgnize the drive if you're disposing of the old machine as its system files etc. will be redunant. In this case I suggest you move the iTunes folder to the root of the drive before you connect to the library. You should also deauthorise the old machine before you dismantle it.
Ideally you should take a backup of your library before you start just in case something goes wrong. See this User Tip.for a suggested technique. Works with external drive or network shares.
tt2

How to Transfer the iPhone from one computer to another Win XP

All
I got my wife a new macbook pro, running Windows XP prof. She has an iphone 3G with 16 GB memory running 3.0.1. So..she wanted to transfer the sync function from her PC to her macbook. Of course, Apple was of NO help at all (but did want to charge us $69.95 since her iphone is out of warranty, and this was an iphone not a mac problem, hmmm..). Took me lots of digging, but here is how you transfer you iphone from one computer to another:
1. Move you itunes library from the old computer to the new one. To do this, you do NOT just copy it. This is as good a link to use as any to see how to do it, but search the internet and you can find instructions:
http://reviews.cnet.com/8301-12519_7-10242259-49.html
2. Transfer your applications you have purchased to the new computer. To do this, open itunes in the new computer, hook up your phone and click on File>transfer purchases (from itunes store) to computer. This will move your applications to the new computer.
3. Export your MS outlook calendar, contacts, notes, etc. to the new computer by saving each of these categories as a PST file (file>export>then choose the category and type of file)...and then copy these PST files to your new computer and import them into MS outlook.
4. Copy your playlists from itunes on your old computer to your new computer. This link may be helpful or search the internet again if you need to:
http://osx.tribe.net/thread/08fd0e5e-f1d0-450b-8de5-9f7cb5bd278d
5. Now...the important part...how to transfer all your settings from the iphone to the new computer....this is the part that was hard to find online, but finally got it: NOTE: THE BACKUP THAT ITUNES MAKES BACKS UP THE APPLICATION SETTINGS BUT NOT THE APPS SO THIS IS WHY YOU NEED TO TRANSFER THE APPS TO THE NEW COMPUTER. The settings have all the data you put into your apps, email settings, preferences, etc...so its a huge time save to transfer these to the new computer also.
-Sync your iphone with your old computer to have a backup in case you mess up...in that case you can restore from your old computer and start over
-Plug your iphone into the new ocmputer and start itunes. It will detect your phone (I assume you have already authorized your new computer to use the library and playlists and apps that you moved)
-Right click on the "iphone" on the left bar...you will see a popup menu...click on "BACKUP". Let it backup your iphone to the new computer. It will NOT sync the phone
-When the backup is done....copy the backup file to a temp directory to be safe. The backup is located in "documents and settings">user name>applications>apple computer>mobile sync. If you cannot see it, you need to open windows explorer (not internet explorer) and go to tools>folder options>view and click on "show hidden files and folders" Note YOU CANNOT JUST COPY THE BACKUP FROM THE OLD COMPUTER TO THE NEW COMPUTER AS SUGGESTED ON SOME WEB SITES...THIS DOES NOT WORK, ITUNES WILL NOT IDENTIFY THE BACKUP EVEN IF YOU PUT IT IN THE FOLDER IN THE NEW COMPUTER THAT MIRRORS THE FOLDER LOCATION IN THE OLD COMPUTER.
-OK now you are ready...click restore on the iphone and restore the phone to factory settings. This will happen in a few minutes (10-15 mins).
-The phone will reboot and itunes will recognize the phone again...as a restored phone. It will then ask you if you want to restore it from the backup..say YES. You then need to go through all the itunes tabs and click on everything you want to sync to the phone (playlists, movies, podcasts, ringtones, etc). Once you are done going thru the tabs click "apply" and the sync will start. Go out, to a movie, to bed, whatever because it will take hours to sync.
-Once the sync is done...voila...your iphone has been moved with ALL the settings to the new computer. Check it. Then you can delete the backup you put into the temp folder if it is OK
-Deauthorize your old computer
This worked for Win XP...should work for Vista. The whole process took many hours so don't rush through it (i'm guessing 12 hours total work).
Can I send apple a bill for tech support?????

All
I got my wife a new macbook pro, running Windows XP prof. She has an iphone 3G with 16 GB memory running 3.0.1. So..she wanted to transfer the sync function from her PC to her macbook. Of course, Apple was of NO help at all (but did want to charge us $69.95 since her iphone is out of warranty, and this was an iphone not a mac problem, hmmm..). Took me lots of digging, but here is how you transfer you iphone from one computer to another:
1. Move you itunes library from the old computer to the new one. To do this, you do NOT just copy it. This is as good a link to use as any to see how to do it, but search the internet and you can find instructions:
http://reviews.cnet.com/8301-12519_7-10242259-49.html
2. Transfer your applications you have purchased to the new computer. To do this, open itunes in the new computer, hook up your phone and click on File>transfer purchases (from itunes store) to computer. This will move your applications to the new computer.
3. Export your MS outlook calendar, contacts, notes, etc. to the new computer by saving each of these categories as a PST file (file>export>then choose the category and type of file)...and then copy these PST files to your new computer and import them into MS outlook.
4. Copy your playlists from itunes on your old computer to your new computer. This link may be helpful or search the internet again if you need to:
http://osx.tribe.net/thread/08fd0e5e-f1d0-450b-8de5-9f7cb5bd278d
5. Now...the important part...how to transfer all your settings from the iphone to the new computer....this is the part that was hard to find online, but finally got it: NOTE: THE BACKUP THAT ITUNES MAKES BACKS UP THE APPLICATION SETTINGS BUT NOT THE APPS SO THIS IS WHY YOU NEED TO TRANSFER THE APPS TO THE NEW COMPUTER. The settings have all the data you put into your apps, email settings, preferences, etc...so its a huge time save to transfer these to the new computer also.
-Sync your iphone with your old computer to have a backup in case you mess up...in that case you can restore from your old computer and start over
-Plug your iphone into the new ocmputer and start itunes. It will detect your phone (I assume you have already authorized your new computer to use the library and playlists and apps that you moved)
-Right click on the "iphone" on the left bar...you will see a popup menu...click on "BACKUP". Let it backup your iphone to the new computer. It will NOT sync the phone
-When the backup is done....copy the backup file to a temp directory to be safe. The backup is located in "documents and settings">user name>applications>apple computer>mobile sync. If you cannot see it, you need to open windows explorer (not internet explorer) and go to tools>folder options>view and click on "show hidden files and folders" Note YOU CANNOT JUST COPY THE BACKUP FROM THE OLD COMPUTER TO THE NEW COMPUTER AS SUGGESTED ON SOME WEB SITES...THIS DOES NOT WORK, ITUNES WILL NOT IDENTIFY THE BACKUP EVEN IF YOU PUT IT IN THE FOLDER IN THE NEW COMPUTER THAT MIRRORS THE FOLDER LOCATION IN THE OLD COMPUTER.
-OK now you are ready...click restore on the iphone and restore the phone to factory settings. This will happen in a few minutes (10-15 mins).
-The phone will reboot and itunes will recognize the phone again...as a restored phone. It will then ask you if you want to restore it from the backup..say YES. You then need to go through all the itunes tabs and click on everything you want to sync to the phone (playlists, movies, podcasts, ringtones, etc). Once you are done going thru the tabs click "apply" and the sync will start. Go out, to a movie, to bed, whatever because it will take hours to sync.
-Once the sync is done...voila...your iphone has been moved with ALL the settings to the new computer. Check it. Then you can delete the backup you put into the temp folder if it is OK
-Deauthorize your old computer
This worked for Win XP...should work for Vista. The whole process took many hours so don't rush through it (i'm guessing 12 hours total work).
Can I send apple a bill for tech support?????

Moving photoshop from one computer to another

i am moving Photoshop - creative design suite 5.5 from one computer to another. It has already been uninstalled from this computer. the install program is asking the upgrade code. the challenge code will be told when someone answers.

You have not explained your issue very clearly. What problem are you having installing CS5.5 on another machine?
If CS5.5 was an upgrade from a previous version you purchased you will need the serial number for the previous version in order to confirm that the upgrade is valid.

IChat 5.0.3 video connection problem one computer not another

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