IChat 5 - I am constantly disconnected from video chats after SL install.

Before installing Snow Leopard (For me that was just plain Leopard) I had no issues of video chats messing up. Now, after the installation (note I am running iChat 5), I am having the issue of iChats just either freezing up and showing the "No data has been received in the last 10 seconds" message, or more frequently what happens is the whole program just shuts down. It throws the "Unexpectedly quit....do you want to Ignore, Relaunch, or Report" message.
Please help me with why this may be. Thank you.

Hi,
It is possible fro the Application crash to be Router related.
I once had someone test with me who said they could crash anyone else's iChat and proceeded to crash mine with a Video Invite. It stands to reason it may also cause the Sender's end to Crash.
However this is one of thousands of people how have tested with me over the last 5 years or so.
Error messages that say "NO Data Received for the Last 10 Sec" in the Video Chat Window (Error 20 if you open Details) and in the Connection Doctor (Video menu) would point towards a possibly loss of Internet Connection.
Pauses in getting a web page loaded or Mail in taking a long time to get new Mail even if one message (the spinning whirly thing for too long) would be other clues.
Longer breaks would cause the Buddy List to Collapse and say you were disconnected.
Seeing a download pause in a Web Browser would also provide clues.
If you have a Router and a Modem powering them Off and then powering Up the modem again and waiting to allow it to re-establish Connection then the router then the computer may be one way to reset things.
9:20 PM Wednesday; October 7, 2009
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

Similar Messages

No video window during video chat after fresh install leopard

Hi there,
my father and I want to use iChat as we've done before a million times. Now after he has done a clean install of leopard (was using tiger before) we can make a video chat but he can't see me. Though he HAS a video screen where he sees himself and I can see him, I don't have problems with iChat apart from the fact that it is sometimes out of sync (more out of sync than in sync actually).
I saw his connection doctor screenshot and that says that he has "one-way traffic" (translated) for 1-on-1 video chat. So, there's a problem here but I don't know what to do next.
Also, he can't ask "share remote screen". it's greyed out.
If someone could help out here or point into what we should look into that would be much appreciated.
BassPlaya

Hi,
Ok understood.
Simplified version.
Internet Speed = Broadly what you pay for but needs checking.
Speed Test = equals what you actually get and tests close to what it should be if nothing is happening but will/Should read about 80% of what you pay for.
Bandwidth = what is left after other computers and apps have their share of the Speed test speed.
Another view of Bandwidth.
On a German Autobahn there is no speed limit. When the road is empty you can go as fast as your car will allow.
However ,in rush hour, near cities you have to deal with lots of other traffic and may only do 30Mph at times.
Quicktime in Leopard and Earlier.
This has a setting in System Preferences > Quicktime > Streaming tab.
This sets what Speed any Video Stream is downloaded or Streamed out at.
For iChat 3 in Tiger (10.4.x) this was read as 0kbps at the Automatic setting. In Leopard this was made to be read as 384kbps.
Therefore for sometime we have suggested using 1.5Mbps as the speed setting (There was also something wrong with Intranet/LAN in Tiger)
This effectively capped iChat to potentially less than your Internet speed (whichever measurement) if you had a Speed that was faster.
Upload has always been the controlling factor as it tends to be the lower speed in DSL connections.
iChat 5 is Not capped by any Quicktime setting as it is not there.
For some people this has meant a vast jump in the speeds at which they can potentially send data to a Buddy - to the extent that the other tend cannot buffer the Video properly (your 0.5Mbps Upload is still way faster than the Australian Outback which gets 256kbps down and 128k up at best)
I am subscribed to get email alerts in every thread I have posted in.
I will not miss any reply to this thread.
10:13 PM Tuesday; February 2, 2010
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

I have a mac book pro and when I turned on iChat it would not let me video chat with more then one person even though I was able to in the past. It only showed an icon to video chat with one person. Please help!!

I have a mac book pro and when I turned on iChat it would not let me video chat with more then one person even though I was able to in the past. It only showed an icon to video chat with one person. Please help!!!! ASAP

Hi,
Check the iChat Menu > Preferences > Video Section > Bandwidth setting.
iChat needs to see a Minimum of 128kbps to do 1-1 chats in Video
For 3 and 4 way chats it needs 384kbps
Set the Bandwidth to 500kbps if it is set lower.
Also check the speed you are getting from your Internet supplier.
9:28 PM Thursday; February 23, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

SOLUTION to your HP printer going offline and/or constantly disconnecting from the network

If you are having a problem printing, scanning or faxing with any HP Printer because of it going offline and constantly disconnecting from the network, here is the fix!
I figured this all out after many unsuccessful attempts with HP Support, my Internet Service Provider and various troubleshooting tasks including reinstalling HP software over and over and over. Well, through self teaching on the internet and 6 grueling months of research, I FINALLY figured it out. OMG! I am a Paramedic (not IT) and somewhat computer literate but by far no expert. I here all of you! Nobody seems to have the answer but I am 97% sure that I do. Either way, please reply back and let me know that this did in fact work for you! :-)
It doesn't matter if your printer is installed wirelessly or wired. Don’t worry about reinstalling your software, no recycling your printers’ power or your Router/Modem. The reason your printer is unstable on the network and continues to either go offline or disconnect from the network is NOT because the software is glitched, it’s not a firewall problem per say, it’s not a router problem, there isn’t a problem with your power cord, it’s because most networks use a “range” of IP addresses and for security purposes, it sort of “cycles” the various devices’ IP addresses to decrease the chance of an attack. A printer is no threat but the “network” doesn’t possess human intelligence so it doesn’t know this. Below are my step by step instructions on how to basically make your printer hold its IP address (static IP) instead of changing back and forth through a cycle therefore dropping your printer off the network or disconnecting.
Funny, if you are someone who has had items in your print cue, they won’t print, and you turn your printer off and then back on and suddenly your documents print…well, join my club. The reason this works is because when you first turn on the printer, it starts with the same IP address before it cycles. If you are someone who sits there for a while and suddenly your documents print without you changing anything…this is because through the IP cycle change, it hits your printers IP address and the network will allow it to print. Not very funny, I know. It took me forever to figure out why my printer would print sometimes but not all the time. Since I figured this out, I can SCAN, PRINT and use all of the features of my installed HP software such as HP Solution Center, Photosmart Essentials.
On your printer, go to menu/setup/network and press OK. Inside the network menu, print a "network configuration page" so you can see the IP address and other settings for your printer.
Now, go back to main menu on your printers’ screen. Or you can go to your web browser and type in the IP address using the decimals too and this will take you to your printers’ web page. Choose: setup\network and press OK. Look for IP settings and press OK. Choose "manual" instead of "automatic". Enter the IP address there manually as well as the default gateway which you can see on the network configuration page that you printed earlier. Note: If you manually set the printer's IP, make sure that it is outside of your router's DHCP range. Otherwise you may run into an issue with duplicate IP's on your network. (If you don’t know how to do this, write back and I will explain). Don’t forget to click “save changes”. Now, restart your computer and print anything you want. :-)
A trick I often use with printers in DHCP networks:
In Printers and Faxes right click on the printer and select “properties”. Click add a new port. Choose standard TCP/IP port configured to the printer host name. Read the hostname from the printer's network configuration sheet.
Using my method means that you always connect to the printer even if its IP changes (which may happen with dynamic configuration). This does not jeopardize your network security. It just tells your printer to stay put and stop traveling the IP address highway. :-)
This question was solved.
View Solution.

The DHCP range is the range of IP addresses the router hands out automatically as devices join the network. The DHCP range is determined by the router and each brand has a range set at the factory (that can be changed by you).
Your D-link's DHCP default range is 192.168.0.100 to 192.168.0.199. So, outside the DHCP range is .2 to .99 and .200 to .254.
Attached is a handy cheat sheet.
You can change this range by entering the router's settings page - type the router's IP address into a browser, enter the login info and navigate to the DHCP settings area (varies based on router, hunt around).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP
Attachments:
Router Facts.pdf ‏25 KB

E2000 Constantly disconnects from XBOX Live

I'm not having an NAT issue, but my e2000 is constantly disconnecting from XBOX Live. About every 3-5 minutes I get disconnected. My wireless is working perfectly, this is only an issue with XBOX Live.
I've followed all the examples on the forums here, like:
http://homecommunity.cisco.com/t5/Wireless-Routers/Need-HELP-to-change-NAT-type-to-open-on-Linksys-E...
and
http://homecommunity.cisco.com/t5/Wireless-Routers/Open-NAT-xbox-live-problems/td-p/337375
and I have double checked every setting. I'm not sure what is causing this issue.
I've set the MTU, unchecked UPnP, entered port forwarding range to XBOX's static IP address, and set the DMZ to my XBOX's MAC address.
So, what is causing my router to constantly disconnect?

Try the following steps:
A] With the help of Cisco Connect Software (if at all you have installed the router with the help of this software)
1] Open the software and go to the option which says "Router Settings"
2] Then click on the option which says "Advanced Settings" which will take you to the router's configuration page.
3] Then Click on wireless Tab select Channel Width to 20 MHz only and Channel to 6, 9, and 11. Click Save Settings....
B] If you haven't installed Cisco Connect then you can log on to the router's user interface using it's default IP address in the browser which is 192.168.1.1 and type in 'admin' as the password leaving the username field blank. This will take you to the router's web interface and then follow steps as mentioned above to make the changes.

HT2515 My ichat says "computer does not support video chat" when i have a built in camera. what can i do?

My ichat says "computer does not support video chat" when i have a built in camera. what can i do?

Hi,
In iChat open the Connection Doctor (Video menu) and the the Capabilities option
Are all items showing Green ?
Try restarting iChat (It re-reads the computers Ability at each launch)
If that does not work try restarting the Computer.
Make sure that in iChat menu > Preference > Video Section the Bandwidth Limit is not set to 100kbps (this is too Low for 1-1 video chats)
Do a Speed test
"Real World" speeds need at least 256kbps both up and down.
Check the System Profiler is "seeing" the camera.
It will be in Hardware > USB
10:30 PM Tuesday; March 27, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Ichat consumes over 100% CPU in video chat mode.

Hi,
I just updated my MBP (mid 2009) with new Snow Leopard. Ever since then, some of applications hangs, especially ichat, Mail, iphoto, safari.
Is it normal that iChat consumes over 100% CPU in video chat mode? Does everyone have the same problem?

Hello all. Ralph, I really appreciate all of your help on these iChat threads. I too am having the same issues with CPU overload on both of my Macbook Pro 2.16 GHz machines. I believe I may have traced the problem to older, non-Core 2 Duo chip computers such as mine. I have an iChat crazy family - lots of us spread across the country. The ones who have newer machines with a Core 2 Duo do not have this problem. They have super crisp, normal CPU usage (never exceeding 80%) chats. Sadly, this is not the case when I try with either of my Macbook Pro's running the older chips.
To clarify, I have also taken all of the steps mentioned here and in other threads to try to address the problem. I have reinstalled Snow Leopard, adjusted the maximum bandwith to as low as 200 kbps, tested my download, upload speeds, etc. Nothing seems to work. Ichat it essentially useless. I wish I had an answer for this issue. I assume Apple will address this in the next OS update.

My mac osx 10.7.3 constantly disconnects from airport internet.

my mac osx 10.7.3 constantly disconnects from airport internet. I am able to reconnect every time but do this every 10 mins. i went to try and change channel but no airport base stations were found. i am positive it is not the router as all other devices stay connected. cant find any answers to my problem, just tons of others with the same issue!!!!

You can't discount your router just because the other devices work. The first thing I'd recommend doing is restarting the modem and router, then checking the router has the most up-to-date firmware (need to check that owners manual) and then you can check some other things like DNS settings and router channel conflicts with neighbors.
After restarting the router and double checking the firmware is up-to-date then I'd recommend checking the channel your router is on and what your neighbors use. You can download and use iStumbler, this will scan your area. If you are like most users neither you or your neighbors have changed the router channel from the default 5 or 6 channel. Look to see what channels are not being used and reset the router's channel. If that doesn't work then reset the DNS settings from the defaults your ISP uses. If you get to the point where the DNS does need to be reset here are the instructions:
1. System preferences
2. Network
3. Click Advanced
4. Click DNS tab
5. Click + sign
6. Add 208.67.222.222
7. Click + sign
8. Add 208.67.220.220
9. Click OK.
10. Exit System Preferences
If you want more info on the DNS please read CNET's DNS Article and MacWorld's DNS Troubleshooting articles. If all that fails then you can simply toggle the wi-fi on and off on the w-fi menu in the upper right of your screen.

HT2515 When I'm on iChat, it doesn't show the video chat icon. When I try to change it, it tells me my camera doesn't support video chats. Please help :(

When I'm on iChat, it doesn't show the video chat icon. When I try to change it, it tells me that my camera doesn't support video chats. Please help

A lot of folks fix these kinds of issues with a simple re-start of the phone.
Regards
TD

How to restore files from Time Machine after Clean Install of Mavericks

How to restore files from Time Machine after Clean Install of Mavericks. I know the data is there but seems unaccessable because I may have changed the Computer or Owner name. Is there any way to fix that now?

Hi Linc,
my back-up data is managed by Time Machine; the actual data is on a second internal Hard Drive with a capacity of 1TB - not partitioned. I am using Time Machine and have access to all data backed up since Mavericks Clean Install but not the data prior to this date.
When I open the 1TB drive in Finder I can see a folder "Backups.backupdb/Sigi's Mac Pro/ followed by many folders of backup dates going back to 2010-09-20-103441 and up to 2014-02-07-142414 all followed with folder Macintosh HD. February 7th 2014 was the date of the clean install.
These Backups are followed by backup date folder 2014-02-08-075554 with a subfolder of MacPro-320GB (this is the name I assigned to my Boot Drive during formatting; I suspect I should have assigned the same name as before ie. Macintosh HD) and 2014-02-11 with a subfolder Macintosh HD, these are the ones I get access to by way of Time Machine > Restore.
Weird thing is on Febr 11 when I relised my possible mistake and renamed the Bootdrive back to what it was initially ie. Macintosh HD despite this I have access to all backup data since the Clean Install in both folders MacPro-320GB as well as Macintosh HD but not to any data prior to the Clean Install.
Is there something that Time Machine knows and prevents access or is it simply a matter of renaming the subfolder 2014-02-08-07554/MacPro-320GB to ........./Macintosh HD?
I like to restore selectively and not everything - It was hard work reinstalling apps that were supposed to be the troublemakers (ref my discussion on Maverick problems) but I now need to get onto data specific to some of these apps as well as other data I may have missed. Long story? Yes and sorry.
Sigi

IChat update and I can't video chat anymore! help!

Hi to whoever can help me!
I just got my MacBook, and I am having trouble starting video chats with my friends whom have PC's. I was able to video chat with them until I downloaded the iChat update. Now, I can't start any video chats. I have my 2Wire HomePortal 2700HG-B (Through AT&T Yahoo! DSL) set so my computer is in DMZPlus mode, and I also turned off the Mac's built in firewall. Is there any way to fix this, or are there any other suggestions? They are greatly appreciated! Thanks for your time in helping to fix this!
Bryan
Date/Time: 2007-01-15 15:55:50.064 -0600
OS Version: 10.4.8 (Build 8L2127)
Report Version: 4
iChat Connection Log:
AVChat started with ID 3303049977.
bcpharmd87: State change from AVChatNoState to AVChatStateWaiting.
0x159f5ed0: State change from AVChatNoState to AVChatStateInvited.
0x159f5ed0: State change from AVChatStateInvited to AVChatStateConnecting.
bcpharmd87: State change from AVChatStateWaiting to AVChatStateConnecting.
bcpharmd87: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -8
0x159f5ed0: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -8
Video Conference Error Report:
Video Conference Support Report:
Video Conference User Report:
Binary Images Description for "iChat":
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MacBook (White, 2GHz) Mac OS X (10.4.8) 1GB RAM, 120GB Hard Drive, SuperDrive, Windows XP Professional (through Parallels)

Hi,
In Messages > Preferences > Video section > Bandwidth drop down try setting the speed to 500kbps
This is faster then the min for 4 way video chats but can slow the chat to a more common speed.
Basically as internet speeds have increased the differences between two buddies can be greater.
Using slower speeds can be a more common area of speed.
It can also help when ISPs tried to combat Peer-to-Peer file sharing and slow down your service.
Video chats are Peer-to-Peer and the ISPs can't tell the difference.
11:32 pm Saturday; November 2, 2013
 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

IPhone 6 constantly disconnecting from Audi MMI

My iPhone 6 constantly (and, it appears, randomly) disconnects from the MMI system in my 2013 A6. I updated the cable to the latest version (genuine Audi) to see if this solved the issue but it continues to do so. I didn't have the problem with my iPhone 5 which I never bothered to upgrade to iOS 8, so I suspect it's an iOS 8 problem. I've tried multiple ways of connecting, phone off, connect, then switch on. Phone on, connect, MMI on etc. etc. to no avail. My current suspicion is it may be a charging issue as my phone was 100% charged this morning when I plugged it in, and everything worked fine but when I plugged in this evening (circa 45% charged) the constant disconnecting occurred again. It will connect, play a few seconds/minutes of a track, disconnect and then the process repeats.

I have the same problem with my 2014 Audi A5/iPhone 6 with the 4F0051510AD lightning cable. This cable has now been replaced with a new 4F0051510AL lightning cable which my Audi dealer has ordered so I will see if this fixes the problem. Apparently this new AL cable also transfers Album Art and Video unlike the AD cable. I don't think it is an Apple iOS issue as my iPhone 5 and iPod Touch 5th Gen don't disconnect and they all have 8.1.1 installed, so seems more like a hardware issue.
I currently have the 4F0051510R 30 Pin cable with the lightning adapter and it works fine with the iPhone 6 and transfers Album Art but not video due to the adapter not supporting video transfer.
I didn't realise the 4F0051510AD lightning cable stayed connected if the phone was charged but I have just tested this and it does seem to be the case, still not ideal though!

Messages and ichat is not allowing me to video chat or download/upload files.

I have installed and reinstall the latest version of ichat and had downloaded messages beta, but neither will not alllow me to video chat or download/share files. Anytime I initiate the video chat, and the person on the other end accepts, I will either get a message saying that my invite has been declined, or I will receive a communication error message. When the other person on the other end initiates the video chat, the quality is very poor. It cannot be because of internet speed because this also occurs over my schools network. When a person tries to send me a file and I click to download it, it always give the message "Disconnected". My current operating system is Lion with all the software updates, my firewall is off, my internet speed is good, I have mentioned that I have installed the latest version of both (i downloaded messages beta because I thought it would solve my ichat problem, to no avail) and I am able to do these on other programs,(e.g skype and gchat). Help anyone?

Hi,
Exactly what is your Upload and Download Internet speeds ?
"Good" for where you live may not be adequate in the "Real World" scheme of things.
iChat requires at least 128kbps Upload to be able to Video Chat.
This is 128kbps of "free Speed" (Bandwidth) that is not being taken by sharing the connection with other computers or Wifi able devices such as iPads and iPhone (or other phones).
You can add to this that your computer also should not have another app eating into that bandwidth
As Downloads are generally faster than Uploads, I am only really worried about the Upload.
It would also help to know if you are using a Jabber ID (GoogleTalk, Facebook or other Jabber) or an AIM login (AIM, @mac.com or @me.com) and on what platform your Buddy is using.
I ask this as different people report different issues with File Transfers according to account type (and it is not consistent across the different types).
In whichever app you are using currently go to the app Menu > Preferences > Video Section and set the bandwidth Limit to 500kbps
This may help "Smooth out" any issues to do with your ISP varying the speed a lot.
9:52 PM Thursday; June 21, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Help for ichat 3.0.1 one-way video chat

Appreciate the come back from the previous, but in ichat 3.0.1 there is no selection under Buddies for a one-way video chat. ichat 2.1 has the selection. I really need to make this connection. Is there any way? This is a mac to mac connection w/broadband. audio to audio is ok but cannot connect the one-way video with my camera. Help

Ralph Johns (UK), "One-way video chat in 3.0.1" #1, 01:32pm Oct 22, 2005 CDT

IChat freezing and not responding during video chats!

I'll start a video chat, and then about 20-30 seconds in, the chat will freeze, and iChat will become completely unresponsive. Then, I have to force quit it, start it back up, and only run into the same problem again! Any help would be greatly appreciated!

I see you post this same solution to many people. I have tried it to no avail. I am having the exact same problem with the video going out about 30 seconds after the chat starts, then the app freezes if I try to do anything. I spent 30 minutes on the phone with Apple Care troubleshooting it today.
I'm starting to think my ISP is the root of the problem (Cox). http://www.canyouseeme.org - also says that it cannot see my computer on port 16402 (which is what I understand iChat tries to use in Leopard).
Even if setting a bandwidth limit of 500Kbps worked for me I would still be unsatisfied, as I don't understand why I should have to limit the quality of my chat when I have a connection capable of 15Mbps down /1.5Mbps up.

IChat 5 - I am constantly disconnected from video chats after SL install.

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