Ichat a/v to pc/aim problems

Hi
Having successfully videoconfed with a fellow mac/ichat user, I'd like to expand to include a pc user who is far from pc literate. We have been able to instant (text) message, but neither audio nor video calls have worked and we get a connection error.
Is it safe to assume that as I can successfully connect to another mac, then the my buddy's pc is the problem? They have a new dell, connected to BT internet, running Vista and AIM. I'd be grateful for some tips as they only bought their web cam to call me. Thanks
Paul

Which version of AIM ?
They need to allow the App as an Exception in the firewall.
See this http://www.ralphjohnsuk.dsl.pipex.com/page12.html#_Service
I have not heard that the Vista Firewall is much different.
If their BT modem is set to do UPnP then they also need to allow the UPnP bit in the firewall.
The BT Home Hub does UPnP not all other modem the offer do.
If they have a modem that does not do UPnP then they need to open the ports AIM uses there as well.
They will need this site for that bit.
They click on their device in the List and then AIM Video in the next page.
In the third page they will see the defaults to access the device in a web browser and the instructions.
11:04 PM Sunday; September 23, 2007

Similar Messages

IChat 5.0.3 to AIM 7.5 video chat problems.

I could use some help, please?
I have a cousin that live in another state and she wants to video chat with me and my mom.
My mom and I have Macs with Snow Leopard and iChat 5.0.3 and my cousin has a PC with Windows 7 and AIM 7.5. Both computers are notebooks and have Webcams built-in.
Whenever we tried to send a Video chat invitation from the PC to the Mac we would get a connection error on the Mac, but when we tried the same thing the other way (Mac to PC) it would go through and we can video chat. I am trying to figure out how to make Video chat invitations work both ways, iChat -> AIM and AIM -> iChat.
I have gone as far as changing the IM server on the Mac to match the IM server on the PC. I then tried to change the IM server on the PC to match the one on the Mac and got a connection error on the PC, so I just reset them both to their defaults.
I even went as far as turning off the firewall on the PC but that didn't work either. Now I'm stuck and can't figure out what to do.
Any information you have would help me and my cousin.

Hi,
iChat and AIM Logins first
In iChat Preferences > Accounts Server settings the default Login in login.oscar.aol.com if you are not using the SSL option
It will add a leading s if you do and this is an automatic change (slogin.oscar....)
The Default port is 5190 but almost anything can be used (we Suggest port 443) Changing this port sometimes helps with Videos (It shouldn't but does) on some routers (Zyxels).
iChat and Video to PCs
Firstly Video and Audio chat have nothing to do with the Login port (Although that is used for Text chats)
The AIM on PC app uses 4 ports to do the Audio and Video In and Out feeds
(iChat 3 used to). iChat 4, 5 and 6 uses just one port to do the Video and Audio parts of the Chat (In and Out)
So iChat will send on port 16402 the SIP Invite (This is the behindf the scenes connection Process).
It uses the same port fro the A/V chat data.
If the PC starts then it sends an invite (SIP) on port 5061
When it connects it sends the data out on 2 ports from within the range 1024-5000 and asks for data back on two other ports (i.e one each for Vid in, Vid Out, Audio In and Audio out).
iChat does this by contacting a Server called SNATMAP.mac.com run by Apple just for connecting iChat Audio and Video chats.
This server helps the app negotiate the ports that are going to be used during the connection process.
(this happens on port 5678)
Now the Mac Firewall will allow any port that iChat Uses if the Firewall is On and iChat is allowed.
The AIM app is trying to connect on port 5061 when iChat is not already using it and this is most likely where the issue is.
WIth the Visible Invite iChat is supposed to use SNATMAP and this is supposed to "take" over getting the connection established but it seems it is not that smooth.
Possible workaround
Set the Login port to 5061 in ichat so the port is open anyway in the Mac Firewall.
Also make sure this port is allowed through your router.
9:52 PM Monday; August 15, 2011
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 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

IChat and new version of AIM "Triton" problems...

I just got my iMac with built-in iSight. I was able to video chat with a friend who was on AIM, but using a PC....UNTIL, she had to upgrade her AIM to the beta version of "Triton" so that her camera would work with other PC's. Since she did that I can no longer video chat with her. I tried to download the latest AIM for Mac, but it doesn't seem to support any video chat.
Has anyone else come across this problem? I tested my camera with the AIM addresses mentioned in one of the other articles and it worked so I'm thinking it is a new AIM problem.
Any suggestions would be greatly appreciated. You can emial me directly or post here, but I'm not sure I'll be able to find my way back.......

hi Joshgutt
Triton does not do video yet, your friend will have to use AIM5.9 http://www.aim.com/getaim/win/otherwin.adp?aolp=
EDIT: see http://www.washingtonpost.com/wp-dyn/content/article/2005/12/03/AR2005120300088. html

IChat And New D-Link Router Problems

Folks,
I really need a helping hand with iChat. I've posted some problems here before which you were kind enough to help me out with but I am at wits end tonight. I just bought a new D-Link EBR-2310 Wired Router (Hardware Version B1 and Firmware Version 2.01 - the very latest version). I'm completely up to date on my iMac running Mac OS X 10.5.7 with every software update known to June 11th, 2009 including QuickTime 7.6.2. I have QuickTime Streaming set to 1.5Mbps T1/Intranet LAN and iChat Bandwidth Limit set to 500 kbps.
I use an AIM account which uses port 5190. With my old D-Link Router (DI-604), I had to set up an Advanced Virtual Server for UDP Port 5190 and I also had to disable the "Discard Ping From WAN side" function (which seems to almost defeat the purpose of the security of the router in some ways but I didn't have much choice). Making these changes seemed to fix all the iChat "communications error" problems I was having with the older router. Things seemed to work fine after making these changes mind you, this was under Mac OS X 10.5.6 and I'm now running Mac OS X 10.5.7.
In this new D-Link EBR-2310 Router, I've done much the same thing. In the Advanced Section of the new router under Application Rules, I've set up a new "application name" called iChat and configured Trigger Port 5190 UDP and Firewall Port 5190 UDP - set to "always" but should I have both UDP and TCP enabled or just UDP? I've also enabled "WAN Ping Respond" (again, this seems to defeat some of the security of the router but no choice other than to do this).
I'm getting iChat "communications errors" and just a generally poor connection with whomever I chat with. On their end, my voice will drop out at times and my image will sometimes have a little static in it. It happens with all users on their end (some are AIM users, some are dotmac/mobile me users). After a few minutes of being able to chat, the picture will freeze and a communication error pops up. We have to quit out of our connection and log back in and then it will work again for a while until the same problem occurs.
I called D-Link and they were of no help when it came to using Macs with iChat (iChat isn't even listed as one of the applications in any of the router preferences). They suggested changing the MTU from 1500 down to 1492 but my old D-Link worked fine at 1500. They also suggested disabling "SPI" in the router firewall settings. I haven't done any of this yet as they didn't know much about Macs.
Do I need to disable "SPI" in the router firewall settings? Do I need to configure both UDP and TCP ports 5190 in Application Rules? Do I need to set up some sort of Port Forwarding on this new router? Is there some other configuration I need to set up in this new router? I'm just lost. Darned near ready to do away with the router completely but we have three Macs on our network so we need the router in order for all of us to be able to access the Internet.
Any help would be greatly appreciated.
Thanks,
Gerard

Hi,
Both are correct.
iChat 3 uses 20 ports as a Range for the A/V chats as it uses 4 ports on a Vid in Vid Out, Audio In Audio Out basis where as iChat 4 sends and gets everything on one port.
The iChat 4 Article http://support.apple.com/kb/HT2282 does not mention the Bonjour or Jabber Ports which are still needed (in the router and/or Modem)
What the Second Article does not list is the iChat Screen Sharing port.
For this using UPnP if the device has it is better.
UPnP (Universal Plug and Play) allows the app to sate when and what ports are open for it (they close after a period of Non use that can be adjusted in some modem/routers).
You need this as the Screen Sharing ports is random.
The Port Forward site shows two versions
Version 1
Version 2
with slight differences in how the boxes can be filled in.
Neither set of pics gives clues as to whether UPnP is on there.
Yes I would disable SPI (And/Or DoS)
SPI (Stateful Packet Inspection) tries to examine the data coming to your modem and judge if it is Ok to pass on.
There is so much iChat Video data in some chats that it can not keep up and closes the port.
DoS (Denial Of Service) measures the rate of data and when it reaches a threshold it cuts the port presuming it to be an attack. Of course most devices that have it have un-adjustable settings that do not reflect modern Internet Speeds.
EDIT
This Emulator says UPnP is in Advanced Network along with Enable WAN Ping Respond (Although you do not have a time limit adjustment)
9:57 PM Friday; June 12, 2009
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Message was edited by: Ralph Johns (UK)

Ichat won't login to aim account

I have snow leopard. and ichat was working fine. then my router died so I bought a new on a netgear wnr3500v2. everthing works great, except ichat. I can use aim software to see aim buddies, but when I try to use ichat to see aim buddies, I get disconnect error.
I replaced netgear router with a linksys router and the problem went away.
I tried all of the suggestions posting at netgear, and other websites before buying a new router, and I called netgear, who stated that it was a aim issue.
so my advice is avoid netgear routers if you use ichat.

Hi,
Welcome to the  Discussions
Netgears on the whole come with UPnP turned On so that the iChat Login on port 5190 would normally work.
(AIM uses fall back ports to get around firewall setting using Mail and Web Browsing ports if port 5190 is not open)
Not all Netgears though have UPnP enabled and this may have been the issue.
There about two models that have difficultly with iChat Audio Only and Video Chats but this can depend on which version of those model you have.
Having had a Netgear DG834G and knowing other people who post regularly in the iChat Forums have also had various Netgears I would have a different view to yours.
3:07 PM Saturday; February 20, 2010
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IChat doesn't connect to AIM over wireless connection

I'm trying to connect to AIM over an open wireless connection. What happens is iChat sits there for a few minutes saying "connecting" and then eventually tells me that it can't connect. I can still connect to the internet but it won't connect iChat won't connect to AIM.

Hi John,
If you have a wireless device that is separate from your modem then you need to apply the set up to that device.
Essentially it is turning off the DHCP server.
Setting up Static Addresses is better.
Setting up Static Addresses and the router as a access point is best.
One option for some modems is to be set to Bridge mode:
All ports are open and the Public IP address is passed to the router. You then only have to worry about one set of IP addresses and will have got around the Subnet problem.
Ralph
Ralph

On my screen my iChat name shows as my AIM handle, but other people are showing a completely different name. Anyone know how to correct this?

On my screen my iChat name shows as my AIM handle, but other people are showing a completely different name. Anyone know how to correct this?

Hi,
I still have you in my Buddy list.
Whereas you were showing just plain "Norma" you are now showing "Norma Howe" in Capital Letters.
The only way I know to achieve that at my end is to View any Display Name that was set up or Add those "First Name, Last Name" Details to my address Book and list your Screen Name against them.
IF the AIM Settings Display Name items does not List NORMA HOWE and in fact lists something else the only thing I can think of is another App allows the Display name to be set from there and this is overriding the AIM Setting info.
I fired up an old version of AIM for Mac (version 4.7 from 2005) on my G4 computer running Leopard.
This Identifies Buddies that have entered Display Names (puts them in the Quotes as in "NORMA HOWE")
In the Preferences of this version of AIM for Mac it has a Sign On tab.
This has a box to enter how you show up (i.e. the Display Name) This version hints at adding Capitalisation and Spaces to your Screen Name.
Actually when I tried to change it to anything this version refused to let me.
So I changed my regular Name to "Ralph Johns r"
This however does not change the AIM settings page
Uploaded with Skitch!
This would suggest that if the AIM setting page does not have this info then it is an AIM app somewhere.
Boot Camp and windows Version ?
AIM for Mac (Any versions) ? (I am prettry sure it will be alter version than mine as the Self Listing shows the changed Name but still lists it as the Screen Name in the info Screen)
AIM on a Phone or iPad ?
8:38 PM Thursday; April 5, 2012
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 iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

IChat can't communicate with AIM account

iChat can't communicate with AIM account - I've looked at ALL threads and no success to troubleshooting
Looked into this: https://discussions.apple.com/thread/3558055?tstart=0
I've tried changing my Port number - FAIL
I tried restarting and deleting account - FAIL
Tried creating a new account - FAIL, says there's an error
Tried going through Go > Finder > Library > Preferences to delete the com.apple.ichat.AIM.plist - FAIL, couldn't find in the folder either
Tried going through keychains and permissions - FAIL
I've had the same account for over 13 years (maybe that's why, ha!) and I did nothing to change any settings. Please help! Work depends on it!

Hi,
If it is an AIM name (i.e. Registered at AIM) then there seems to be a rush of Suspended Accounts recently.
Some have found that touring abroad seems to be the latest reason.
You then need to go to the Suspended Account Help Page and use the TOS General Email link.
If you have an @Mac.com name that is of course a Valid AIM Screen Name as well as an Apple ID means that the password has to be changed at Apple.
However the AIM server cannot tell that this has been done.
One person reported recently that the person they contacted via the TOSGeneral email link did not seem to know about the agreement with Apple that AIM has and that they had to change the "Flagging" on the account at their end.
Although a "Hacking" of an AIM account is not unheard of it is rare.
The TOS General link is still the best route I know of on that score.
9:30 PM Wednesday; August 22, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

IChat AIM Problems withbanned users.

I was arbitrarily banned by an AIM room owner. I made a new AIM account, but iChat is saying that I'm banned, regardless of the user name / screen name. I am able to enter the rooms with AIM Instant Messanger, but not with iChat. Any ideas how to fix this?

Thanks Ralph, but that's not it at all. I deleted everything to do with iChat, including the application itself. I also deleted ALL of my keychain passwords from AIM, as well as the signing certificate. Nothing has worked for me. I suspect there is another link somewhere in the system that has attached itself to iChat 4. Last night I even did a complete reinstall of OS X 10.5, then updated it 10.5.1. Time machine was on though. It still doesn't work. The Ban was lifted yesterday, and I had no problem getting into any of the chatrooms with AOL Instant Messenger. So something's up with iChat 4, at least on my system anyway. I could not find the file named: com.apple.ichat.aim.plist however. To better explain what happened, it goes like this. I had one screen name that was banned from an aim chat room. With iChat 4, none of my other screen names will work. They all say that I have been kicked out, and cannot rejoin. However, as I said earlier, AIM Messenger works just fine now. It's very strange, and I can only assume that something is wrong with another unknown file that is linked to iChat 4. Fortunately, the first time I deleted all the iChat files, it allowed me into the rooms, but only for a few seconds. Then an error dialog came up and said: your encryption link with "**** lol [email protected]" has been damaged, or broken, or something like that. So I assumed that that user was the hacker that broke my iChat. I have to believe at this time that something is wrong somewhere else in the system files that are linked to iChat 4. I could be wrong, but I've tried just about everything, except erasing my laptop drive, and reinstalling everything anew. So, I dunno?
Thanks.

Isight/Ichat to PC via AIM problems

Howdy yall,
I have a G-4 running OSX with Isight and I am able to easily make video calls via Aim to fellow Mac users in the US. The problem is when I attempt a call to a PC. Everything look sthe same on the buddy list with the camera icon. I did the usual google search and the common problems have to do with firewall ports of which I have disconnected them all on the Mac and my D Link modem hookup to the DSL.
When I ping a friend he responds and this is the error message
Tried to send UDP SIP "invite" to the following IP addresses and ports:
68.69.226.170:4762, 192.168.1.107:4762
If he pings me I accept the chat and then it says he failed to respond.
Any suggestions out there?
Thanks Levyland

"Any suggestions out there?" Mac Video Chat with PCs
If that does not completely resolve your problem, and if you continue to get error messages like the one you have, you might need to consider port settings for iChat AV. For more info, see the Router Set Up sub-menu items on "Setting Up Your Router" and "Eliminating Problem areas" in Ralph Johns' iChat Pages.

IChat to AIM problems

Recently my iChat has started having connection problems and I don't know why.
I have it set up with an AIM account and very often (but not always!) it won't connect 'iChat can't communicate with the AIM account... The server did not respond'.
When it does randomly connect, it will eventually drop the connection.
I would have thought it to be a problem with the AIM servers, but i have installed AIM since this started happening and it seems to work absolutely fine with the same port setting (5190) etc.
Before anyone suggests port 443 again, i've tried.
I've tried quitting and deleting the iChat p.lists before restarting as others have suggested...
Any bright ideas out there for this miserable problem??
I really want to continue to use my iChat
p.s +Im on iChat 5.0.3 (745)+
Message was edited by: euanjunior

Hi,
If you are using MoreiChatEffects some of the Quartz Files were designed under Leopard's Quartz Composer (You get it if you Install Developers Tools from The Install Disk > Optional Installs Folder).
Some are sorted by running iChat in 32 Bit mode. Some remain showing either a Black or White screen instead and few create other issues like reversing the colours despite being in 32 Bit mode.
This is a Developers Problem. They have not kept up-to-date with the OS Releases.
I see nothing on the Site (http://ismileys.free.fr/moreichateffects/ ) to indicate any date reference to the Utility's last build.
On the Wifi Front.
Channel 9 on my European able Device is near the middle. There can be interference for other routers using a nearby channel. Personally I have moved to Channel 2.
Interferences can also come from Cables in walls, the power "bricks" for devices like peripherals and Laptops, not to mention the router's own one. Also check out Microwave Ovens that are nearby.
At my house I had my router near the front of the house near the front door where I have created my "office" and where the phone Line come s into the building. I had it raised about 4 feet off the ground (just over 1 Metre) to avoid the power bricks.
Where my "office" is used to be a flat roof extension to the front of the ground floor with the upper storey supported by a Steel joist about 2 metres into the building. This joist seemed to cause a problem for the rear bedroom and a PC Laptop that was wireless.
I moved the router to another phone outlet beyond the steel joist. The laptop also left home with my daughter but my son reports no problems now that he uses that room. (I never really found out if moving the router helped with that particular Laptop).
8:26 PM Tuesday; November 2, 2010
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IChat /AIM Problems

I have a new iMac with updated software. It connects to the internet via wireless Time Capsule connected to my router which is connected to my cable modem. When I attempt to do an AV chat with my PC friend (she uses AIM), when she calls me, she can hear and see me, but I neither hear nor see her. If I attempt to call her, I get an error message saying that I did not receive a response and no connection is made either way. Are there firewall issues on my end I need to adjust or is it something else?

Hi
Has the PC end set up as per instructions? What version of AIM has PC end got?
http://ralphjohns.co.uk/page12.html#_Service
Have you done the following?
System Preferences>Quicktime>Streaming>Streaming speed: 1.5Mbps T1/Intranet/LAN (or 1Mbps Cable)
iChat>Preferences>Video>Bandwidth limit: None (500kbps if Comcast, Road Runner or Veriozon FIOS ISPs)
Restart iChat
Steve

Ichat video on mac with AIM on PC

I'm using ichat to use my webcam but every time i try to start a web cam conversation with someone who is using the PC version of AIM it doesn't work from my ichat. I'm wondering if there is a fix for this?

I'm having a similar problem. My friend has a webcam and AIM version 5.9, but when she tries to vid chat me it says my end is not compatable with video chat. I have iChat 3.1.5 (the latest version I'm pretty sure). Any ideas?

Ichat won't connect to AIM

Hi. I know there's other topics with this exact problem but none of them were helpful, so I have to post my own here.
For months I have had the problem with iChat, where if I try to sign in, it collapses and expands many times and tells me I have tried to sign in too many times and to try again later. Maybe a handful of times out of the many months this has been a problem, I have randomly succesfully logged in, but of course it would mess up again a few hours later.
I downloaded the AIM app for Mac so that I would be able to chat with people, and that always worked, but I really much prefered the iChat, so I have been trying to fix it.
I changed the port to 443, that did not work. I deleted the .plist thing, did not work. I followed all of the troubleshooting guidelines I've found on this website, nothing worked. Worst of all, after doing ALL of this, it seems that it somehow messed up my AIM application too, because now when I gave up on iChat and decided to just use my AIM app again, it will no longer let me sign in, and tells me "rate limited". Now I REALLY can't do any chatting.
what the heck?

Hi,
You have OS 10.5.8 with Security Updates to get to iChat 4.0.9 (Only reported as such in iChat and using Quicklook on the app in the Applications folder - and not by Get Info)
That would appear to be Up-to Date
IF your Name and Password are letting you login to the AIM web site or with AIM Express in a web browser I would delete com.apple.iChat.AIM.plist which you will find in your Home Folder/Library/Preferences
Restart iChat afterwards. This will force a new login using info in the Keychain for your Password and Screen Name.
9:40 PM Monday; July 12, 2010
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

Messages with aim problem

Hi !
So i have a problem with messages. I create a aim account and login it in messages. I call to my sister who have a same macbook that i i have she also use a aim. When i call to her she don't have a invite to video conference, audio conference etc. On my mac i only see that waiting for accept. When she call to me i have the same problem,

When i have a problem with icloud and messages i do these steps:
If you're not signed in, sign in. If you are signed in, sign out and sign back in. If there's no change, continue as follows.
Please read this whole message before doing anything.
Back up all data.
Quit Messages if it’s running.
Step 1
Hold down the option key and select
Go ▹ Library
from the Finder menu bar. Move the following items from the Library folder to the Trash (either may not exist):
Caches/com.apple.Messages
Caches/com.apple.imfoundation.IMRemoteURLConnectionAgent
Leave the Library folder open. Log out and log back in. Try Messages again. If it works now, stop here. Close the Library folder.
Step 2
If you still have problems, quit Messages again. Go back to the Finder and move the following item from the open Library folder to the Desktop:
Messages
Note: you are not moving the Messages application. You’re moving a folder named “Messages.”
Test. If Messages now works, delete the Messages folder on the Desktop. Otherwise, quit Messages again. Put back the folder you moved, overwriting the newer one that may have been created in its place, and continue.
Step 3
In the Preferences subfolder, there may be several files having names that begin with any of the following strings:
com.apple.iChat
com.apple.imdsmsrecordstore
com.apple.imessage
com.apple.imservice
Move them all to the Desktop. There may also be a file with the name "com.apple.imagent.plist". Move that to the Trash.
Also in the Preferences folder, there's a subfolder named "ByHost". Open it and do the same thing.
Log out and log back in. Test again. This time Messages should perform normally, but your settings will be lost. You may be able to put back some of the files you moved to the Desktop in this step. Relaunch and test after each one. Eventually you should find one or more that causes Messages to malfunction. Delete those files and recreate whatever settings they contained.
If the issue is still not resolved, quit Messages again and put all the items you moved to the Desktop back where they were. You don’t need to replace the items you moved to the Trash. Stop here and post again.
If you later decide that you don’t like the results of steps 2 and 3, you can undo them completely by quitting Messages and restoring the items you deleted in those steps from your backup.
I think taht i deleted some files in these folders. It is may be the cause ?

Ichat a/v to pc/aim problems

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