IChat & AIM - can't get video

HHEEEELLLLLPPPPP
I am a first time user and have a 1.25gHz mac with isight and iChat 2.1 over a 512m dowload and 128upload DSL connection.
I have a buddy with AIM (on Windows with a new computer and the same DSL speeds as me) that I can text message to and I can see he has a camera attached and is on-line.
When he initiates a chat and I accept - I get (and I can't remember the exact words) - disconnected from iChat because: can't find the camera.
Which camera? Mine or his?
When I initiate a video chat - from my screen it stays on the 'connecting' screen with the little twirly thingie going round and round...... bit doesn't connect.....
Both firewalls are not engaged.
WHAT IS HAPPENING????????!!!!!!!!!!

Hi Bilo,
I thought I had replied to this one. It must of got lost with the problems earlier today.
This is normally and Quicktime problem.
Do you have a MIDI input devices or any Quicktime add-ons ?
You may need to look at this list http://www.apple.com/support/downloads/ and use one of the Stepbacks for Quicktime to 7.0.1
Ralph

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IChat Error: "Can't get video from the camera"

When I try to Screen Share with iChat on a local network, I receive the error "Can't get video from the camera" when I have an external camera plugged into the FW400 port on my Mac Mini. The Screen Sharing feature works great when the camera is not connected. Anyone know why this is and how to fix it?

Tell us about the Network you created please.
What make and model modem ?
Can it route (issue IPs) ?
IS there a router ?
Make and model of that please ?
If there are two devices which is doing DHCP if any are ?
IS there any computer that is sharing it's Internet Connection with any other computer ?
I take it from the title and the post that you infer you can Video and Audio chat ?
The Cannot get Video from Camera normally gets and Error Log pop up.
This can be opened with the reveal triangle on the left. The Details shown will have a Error number. Do you know what this log says ? (normally Error 20 or 21)
Old logs are stored in Users/(your account)/Library/Logs/iChatConnectionErrors by date.
IF you post an Error Log stop at the line that Says "Binary Images for iChat" as we don't need the bits below that yet.
As the Screen share in iChat uses an Audio component then the Camera if it is also the Mic needs to be ON.
In your case this may mean that in the ichat Video Menu both Camera Enabled and Mic Enabled should both be ticked.
(I have never seen an iChat error code for not (specifically) being able to get the Mic input so the message might be the only one iChat can pop up)
It does seem very odd that it only effecting Screen Sharing.
I have a Firewire connected DV converter that has two Firewire ports itself so I can input the camera feed to two computers. When this is in place the System also sees it as a Network.
I have also heard of one person with a Firewire Stills camera and I think the Storage space was seen as an External Device and therefore appeared Networked which is why I asked the first set of questions.
iChat does not like being in Two networks (a modem that issues IP address and a router doing the same or Wireless to a neighbour and Ethernet to your Own Internet connection, the Mac being the hub in a Share Internet connection, Wireless and Ethernet to the same router and using Parallels when set to Share the Mac's IP are the most common)
The Screen Sharing option in iChat > Video Menu is ON ? (at both ends ?)
As iChat's Screen Sharing is related to the System Screen Sharing and therefore Apple Remote Desktop you may find that in any routing device you may have to open ports 5900 and 5988 if not using UPnP
http://support.apple.com/kb/TS1629?viewlocale=en_US
You said Local Network. Do you mean this is using the Bonjour Buddy List ?
11:21 AM Saturday; June 14, 2008

After years of owning all things Mac, I am finally trying to use iChat, and can't get it to work. I see my buddy, but all I can do is send a message--the video and audio chat icons are gray, as is inviting to a video chat under Buddies.

After years of owning all things Mac, I am finally trying to use iChat, and can't get it to work. I am using gmail, and I see my buddy (no camera icon next to her name), but all I can do is send a message--the video and audio chat icons are gray, as is inviting to a video chat under Buddies. My buddy has the same problem as I. We are able to do video chat through gmail, but I had hoped to use iChat. I am using OS 10.6.8, iChat v. 5.0.3. What am I missing?

HI,
iChat will Video chat to another iChat in a Jabber Buddy List (Google run a Jabber server for GoogleTalk)
However it will not Video to the Web Page login to iGoogle or the Web Mail Page login. (where people can Google Chat as it were in a Web Browser).
Nor does it video to the Google Talk Stand alone app for PCs or any other Jabber apps on any platform.
iChat uses a connection Process called SIP (Session Initiation Protocol) which is also used by other VoIP devices.
Jabber/XMPP invited the Jingle Protocol for Jabber Applications.
Google have included this in their Standalone app and the Plug-in for Web Browsers on both PCs and Mac (you can get this as a Standalone Plug-in or as part of Chrome)
More on this here This article has been changed several time in the recent months. It now claims a greater involvement by Google in writing the Jingle Library (Although now Google's version does not work with the others)
This tends to mean that using the web Login to Google to Chat also cannot video chat to other Jabber apps that are using Jingle.
If your Buddy is using iChat then check the Video Menu has two items to Enable Camera/Video chat and Microphone/Audio chats are ticked.
In the View Menu the Show Status Items should be ticked (Selecting them toggles the tick and the function On or Off)
It could be Internet speed but at this stage I would doubt this at this stage.
10:27 PM Saturday; January 21, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Can't get video in ichat

Everytime i try to log on to Video Chat, I get disconnected with the message /video chat is disconnected can't get video through camera currently using an isight camera. I can get video with photo booth, and quicktime. I have tried everything, even call apple tech with no help,called my isp to confirm no firewall stopping the video. Please help. My DSL Modem is a netopia 3346.
<post edited by host>

Hi,
This pic is from a 3347 http://flickr.com/photos/90943061@N00/2325073038/
If you have a similar firewall setting in the 3346 then set it to Off.
Just so I am clear.
You can log on to the AIM servers and Text chat ?
You get the pop up Log thing in Video or Audio Only chats ?
The Written message on the failed chat window is "Can't Get Video from Camera" ?
You have an External iSight Camera.
On what OS and computer was the iSight last used ?
Has it had a Firmware update ?
(this may have been missed plugging straight into Leopard.)
10:03 PM Saturday; April 5, 2008

Can't get video chat to work outside of LAN...

Hello,
I can't get video chat to work.
All computers, LAN and WAN are running the latest iChat under 10.4 (including latest updates).
Within our LAN, via Bonjour, everything is fine.
I'm now trying to set up an offsite Intel iMac (10.4) and I can't connect via video chat with them.
I've had this problem in the past and eventually gave up (so much for "it just works" - I've spent the last 10+ years dealing with Macs and Mac-based networking, I can't imagine "my dad" figuring this all out). Trying again with fingers crossed...?
If someone could help, it'd be much appreciated.
Thanks,
Kristin.
The studio router/firewall is a SonicWall TZ 170 Standard.
This router has a static IP.
All suggested ports on the SonicWall are set up correctly to allow in/out from our LAN.
All computers on the LAN have static IP addresses.
Quicktime streaming settings set as suggested.
OS X Firewall on all computers = OFF.
No iChat add-ons on any computers.
Internet connection speed = 7404 kb/s
The offside router/firewall is a LinkSys WRT54G
This router does not have a static IP.
DMZ is ON and set to the only computer connected to it.
Computer has a static IP address.
Quicktime streaming settings set as suggested.
OS X Firewall on all computers = OFF.
No iChat add-ons on computer.
Internet connection speed = 5116 kb/s
If any more information is required to help you help me, just let me know!

Does the TZ170 have UPnP or Port Triggering then ?
I can not see that it does here
Opening the ports in the manner listed on that link will only allow one computer (IP) to use the open ports.
The Linksys is router and you have not mentioned what the modem is doing at that end.
Why not use UPnP here ? The Linksys does it (on the Administration page)
Most likely this needs the Respond to Anonymous Pings checked on the Security page.
9:29 PM Thursday; January 17, 2008

Can't get video from camera update / suggestions?

As I think others have reported, I have lost my ability to participate in iChat AV video sessions, and any attempt produces a "can't get video from camera" error message. I am running OS 10.4.5.
I have an extra internal hard drive with no OS on it, so I did a clean install of Mac OS 10.4 and iChat was back to working. I then applied all the Apple Software Updates to bring it up to 10.4.5 as well as any othe Security Updates and such, and it is still working OK as long as I boot off that OS.
This tells me the problem cannot be in my Router or DSM Modem, I think.
In the past, I have had ShowMacster and iGlasses installed on my original system, but I believe that I have uninstalled both of those properly. Still does not work.
I DO have Apple Remote Desktop - Admin installed on this startup volume, and I cannot say for sure whether the problem may have started around the time I installed it. It's possible, I just wasn't keeping chronological records of installs back then.
So, the GOOD news is that I can participate in any iChat AV session I want to be in as long as I have prior notice or enough time to reboot my G5 PowerMac under my second drive, but I still can't keep iChat AV open on my main drive and expect to be able to respond to impromptu invites to a video session.
I thought I may have read that Apple Remote Desktop can create a conflict. If anyone knows, I would be all ears! Thanks for any suggestions.
Jim Foster
Hampton, Ontario, Canada
Dual 1.8 Mhz G5 PowerMac Mac OS X (10.4.5)

I believe I have solved the mystery of why I was getting the "can't get video from camera" error message. I had said earlier that I had Apple Remote Desktop (admin) loaded on my Mac but that I did not normally have this application open. What I failed to realize, though, was that for some reason I also had Apple Remote Desktop set to ON in my Sharing System Preferences pane. All I had to do was to uncheck this box and my ability to carry on video chats returned.
I expect that somehow in the process of installing and running the Apple Remote Desktop application to access another Macintosh on my home network, I must have either manually or automatically caused Apple Remote Desktop to be turned ON as if I was wanting to allow some other Admin user to connect to my Mac. Doesn't make much sense to me, but I am happy with the solution.
Jim Foster
1.89 Mhz dual G5 PowerMac Mac OS X (10.4.5)

Found an error related to "can't get video from Camera"

So, I am back with the same issue: it is now 3-4 months I can't Video chat because iChat AV tells me "can't get video from camera". I disable the firewall (for the test), I forwarded nearly ALL the TCP and UDP packets from my router to the mac, I stopped any application such as PostgreSQL or others which might interfeer. I checked I didn't have any strange firewall rules still on even when switched of from UserPreferences (sudo ipfw list)...
Well, I can see myself with the camera but it won't get the image of the party I am connecting to. So... I looked in the console and:
2006-03-04 19:09:14.926 iChat[9245] WARNING: Freeze-frame failed: couldn't get local buffer for layer Local!
Each time, this is the message.
I did the downgrade Quicktime test I also reinstalled the combined update... nothing worked.
It seems CRAZY that nobody at Apple can at least tell me WHERE to have a look. After all the message is not very clear. Where is the problem? My mac, my router, iChat?
I filed a bug BTW... because it DID work in the past and now stoped working, so my netgear router can't be in fault (I also checked the logs of the router and of the firewall... nothing seemed to be stoped)
Alex

Hi Alexander,
Defcom aslo has a Netgear And I will let him come back on that side.
On the error front iChat has about 4 standard messages.
1) User did not Respond.
2) Insufficient Bandwidth.
3) Can not get Video from Camera
4) Did not get data for 10 secs
Unfortunately the causes can overlap, hence the lack of Ahaa !!
The most common feature of all of them is something to do with the way the routing devices are set up.
This leads us to start with the LAN set up,
The ports that are open,
the method used to open them,
Whether DHCP is being used with Port Forwarding as the IP can change to your computer and the Port Forwarding point to the "wrong" IP
How many devices are in the link to the Internet ?
IF you are doing NAT (Port Forwarding or Port Triggering) ?
Whether your ISP has started dong NAT to your service
Whether they offer a SIP based Service like VoIP phones.
11:29 PM Monday; March 6, 2006

Airport & Can't get video from the camera

Ok, So I've been reading through the discussions trying to figure out what's wrong, and then how to fix it. I keep getting error "Can't get video from the camera"
Here's my setup: OSX 10.4.4 on 1 Ghz PB. iChat 3.1.1, I'm connecting using a Dazzle Hollywood DV Bridge with an analog camcorder attached. I can get a video preview, but no video chats.
My connection is via a DSL modem (Cisco 725) and my ISP says all the ports needed for iChat are not blocked. my local network goes from the Cisco to an Airport (dual ethernet) which then distributes the IP addresses.
I've read that airports need to be switched so that they do not control the IP addresses, but when I do that my network stops working. Is there any way around disabling the NAT on the airport?
PowerBook G4 1MHz/1Gb Mac OS X (10.4.4)

Hi EdM
I think that I'm starting to see the light... Let me see if I have this right.
My PB has an IP of 10.0.1.4 via Sys Prefs, etc..
And the Airport is 10.0.1.1 and is distributing IP addresses (hence the 10.0.1.x IP numbers - right)
Yep (so far)
So using Terminal I need to type:
set net entry add 10.0.1.4 5060 udp
...and so on...
Nope. You need to have Distributing Addrress deselected in the Airport if it is in the link
With the Modem doing DHCP you should get an IP from it (mostly 10.0.0.3 as the Airport will also be given one)
Once the Modem's issued IP appears on the Mac then you log on to the modem (10.0.0.1) in Terminal, and Forward the ports to the IP the Mac gets.
Your wife's PC is also likely to need some ports open for her Apps and this will be a different IP.
I have only brought some of the details from the Port Forward site so I would make sure you check any Read Me or manual (On the CD ? web site ?) that might give you more clear instructions.
I would set it up with the Airport Out of the loop first as this will confirm the modem is in DHCP mode (you will not get an IP otherwise).
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IChat & AIM - can't get video

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