IChat AV 3.1.6 (Mac) with AIM 5.9 (PC) AV Chat external router port setting

Hello,
I'm using iChat 3.1.6 on my Mac and want to videoconference (with audio) to PC users having installed AIM 5.9.
We can't get a videocon started probably due to firewall settings. I opened up my Mac firewalll ports, yet the external router has to be handled as well, as far as I've understood.
My external router is a FRITZ!Box Fon WLAN 7050 (UI), Firmware-Version 14.04.15. Does anybody know the exact procedure to open the necessary ports on this device? The user interface is somewhat clumsy, and I'm not the most experienced user. Your detailed instructions are much appreciated (c:
THX
iMac Intel Core Duo 20" 2 GHz Mac OS X (10.4.8)

Dave, Ralph,
thanks to both of you for your helpful answers - I have tried port forwarding on my AVM Fritz!Box, and opening the indicated ports for TCP and for UDP works - except for port 5060 (UDP), where I get an error message "FEHLER: Eintrag kollidiert mit interner Regel." - the router won't accept the port number entry since it violates an internal rule.
I have tried to get support both from my ISP (1&1) and from AVM, the Fritz!Box manufacturer 3 days ago. AVM hasn't answered yet, I just got a ticket number from them so it seems they are working on it. 1&1, my ISP, claim they don't block any ports with their VoIP service, especially not port 5060.
Admittedly, being only one step away from a working solution, I'm somewhat clueless now.
Any more suggestions? It seems to be a specific AVM Fritz!Box problem (unless 1&1 admit otherwise)?
Thanx
Wolfgang

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I am trying to chat with a mac to windows xp with AIM 5.9. I have iChat 3.1.9 (v446) on Tiger 10.4.11. I have turned off my firewall on my computer, running DMZ to my NAT IP and have opened all the necessary ports to my windows user in KY. When I initiate the chat, he can accept and I get the sound like he is going to pop up in my window but nothing happens. He says he gets a black sceen but says he is connected. What am I doing wrong?

Apple do have various Info articles.
First, they do list the Ports
http://support.apple.com/kb/HT1507?viewlocale=en_US (Panther and Tiger) Old Article: 93208
They have one for Leopard http://docs.info.apple.com/article.html?artnum=306688 (that forgets to mention the Bonjour and Jabber Ports)
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Even iChat 2 http://docs.info.apple.com/article.html?artnum=93245
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There is one on What is NAT http://docs.info.apple.com/article.html?artnum=58514
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http://docs.info.apple.com/article.html?artnum=300501 (Helvetica Font turned Off)
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But as you imply none of them are about Chatting to AIM users on a PC.
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Three-way video conference MAC with AIM

Are you able to do a three-way video conference with 2 users with AIM accounts with one who has MAC accounts?
The person with the MAC account shows up not stacked to indicate multi-video conference.
Just Wondering

Hi DB in NB,
It depends on...
Are they all using iChat 3
Do they have an Internet connection in excess of 384kbps both up and down ?
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Do they have a Mac over a G4/1Ghz single processor
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If they all fill this criteria and one does not show stacked icons then it needs some maintenance.
They should make sure the System Preferences > Quicktime > Streaming tab is set to 1.5Mbps
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Ichat video on mac with AIM on PC

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She appears in my buddy list with a video icon but when we attempt to start an ichat, it says "starting iChat..." but then an error message comes up that says "...failed to accept iChat" despite her accepting the invitation.
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melina
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HI Buck,
Your download speed should be what you are paying for. Most ISP sell their service based on download speed. However you can test it.
Here http://www.auditmypc.com/internet-speed-test.asp
In iChat there is also a setting that will cap theBandwidth it uses.
Go to iChat > Preferences > Video section > Bandwidth drop down and set to NONE.
The range orf ports are not enough.
The Apple Doc 93208 was wrttien for Panther and has two badly done updates, which
1) do not point out that the Mac Firewall contains UDP and TCP settings now.
2) That you might need ports 16384-16403 (well it does but not well)
3) It wrongly lists those same ports in Note 1. as being TCP when they are in fact UDP
4) It misses making it clear there are two other ports sometimes needed 5353 for the Bonjour side and 5223 for some Jabber logins (Google talk and others)
See table here http://www.ralphjohnsuk.dsl.pipex.com/page16.html
Ralph

My ichat is not working with AIM

I bought my macbook in march and have never been able to get my aim to work. It logs in but none of my contacts are ever shown as anything but offline and grayed out. I did check into my aim from my AOL email and it's the same way on there. I have searched and searched online for any answers as to why this is and can't find anything that works. I've tried switching the port to 443 instead of 5190, my privacy level is allow everyone, I've logged in/out and nothing is working. I don't know if this affects anything but my aim/aol account is also my apple id because I don't have a moblieme account?
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Thanks

Hi,
Welcome to the  Discussions
You can get an AIM valid name without having an AOL email account and it would generally be just a Screen Name with no @AOL.com suffix.
That is not to say that you cannot enable AIM with your AOL email account.
Going back some years these email names could come form Netscape, CompuServe and various others that AOL bought up.
Generally though whichever Email type you had you had to Enable Instant Messaging on the account to use it with AIM.
Have you done this ?
The port change in iChat 5 requires that you press the Enter key to "set" the port change.
Also are you using a Mac User Admin Account on your Mac or a Managed one with Parental Controls turned On ?
generally we need to know if you have ever used the same iChat info in any Mac User Account that has had or has Parental Controls turned ON.
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Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

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Mac Pro Running Windows XP in Bootcamp with AIM 6.5 Can't Connect to iChat

I'm running Windows XP on my Mac Pro under Bootcamp. The Windows firewall is turned off (I'm running McAfee, and using it's firewall).
I am trying to talk to a friend who is using iChat on a Mac - I am using AIM 6.5 on my Mac running Windows. The connection fails as soon as iChat attempts to answer.
Mac OS 10.4.10
Bootcamp 1.4 (beta)
Windows XP
McAfee 7.2
iChat 3.1.8
Airport Express
I have set up McAfee to allow TCP and UDP connections over ports 2869 (TCP) and 1900 (UDP).
I have also disabled McAfee, and tried to use the Windows firewall settings discussed frequently in this forum (with appropriate exceptions). This also fails.
I have also tried to doing this under my Mac OS X bootup running PARALLELS. This worked once, but I have not been able to repeat it (McAfee was running when it worked).
iChat works great on my Mac under OS X. This is only a problem in Windows XP under Bootcamp.
I cannot connect to appleu3test01 either (under Bootcamp with XP). I can connect to appleu3test01 no problem running iChat on my Mac.
Might this be a Bootcamp related problem? Can anyone else test this for me (i.e. can someone try to use AIM 6.5 from Windows XP under Bootcamp)???
Thanks!

Hi Ralph,
{quote}If the Firewall was On I would ask if you had set it up as an Exception
http://www.ralphjohnsuk.dsl.pipex.com/page12.html#_Service{quote}
Yes, this is what I meant by,
{quote}I have also disabled McAfee, and tried to use the Windows firewall settings discussed frequently in this forum (with appropriate exceptions). This also fails.{quote}
I've noticed that you've posted solutions frequently in this forum. I read your posts, and visited your website. Its great information ... thanks for posting it! However, it didn't help me to resolve this particular problem.
You asked,
{quote}The question now becomes have you allowed it through McAfee ?{quote}
I tried resolving the problem with McAfee "ON" and "OFF". When it was "OFF" I Set the Windows firewall up per your instructions. Unfortunately, it didn't help. And yes, this includes setting up the "exceptions."
I don't think the problem is with McAfee.
You stated,
{quote}Having said that and seeing you have tried combos around this issue I would have to point out the AIM site says AIM 6.5 will only Video with other AIM applications. It has been reported here though that it does work with iChat{quote}
Yes, I have read that AIM 6.5 will communicate with iChat on several forums. Lots of people appear to have this working. I wish to use iChat on my Mac to communicate with friends running Windows XP (or Vista) using AIM 6.5. I like iChat.
Finally, you asked,
{quote}Next I would have to ask if the modem or router is allowing the AIM application ?{quote}
This is a very good question. I have not been able to test this. I couldn't find an AIM "test" address to use (like Apple's appleu3test01). Any suggestions?
Thanks for your help Ralph. This configuration is a little bit unusual, but it should work. I think the problem might be with the AIM configuration as you've suggested. I will continue to troubleshoot and report any findings here.

IChat video quality better with .Mac subscriber than with AIM?

The quality of my video chats with one brother who also has a .Mac account is noticeably better than my chats with another brother, who uses iChat with an AIM account. I'm in the US, they are both in UK. All of us have almost identical iMacs. The one with the AIM account supposedly has a faster Internet connection. My question: is the video quality of iChat better if both users have .Mac accounts than if one has an AIM account?

The Screen names make no difference.
It is about a combination of Proccessor, Video card in iChat 4, internet Connection and settings and the amount of Bandwidth you get out of that connection.
As Defcom (UK) has said start with those basic Settings.
In iChat 3 and 2 the Quicktime setting when on Automatic is read as a 0 (zero) and this effectively Caps iChat.
In iChat 4 the Automatic setting is seen as 384k which is the MINIMUM for a 4 way chat.
As far as an Internet Connection goes this should be at Least 100k in both Up and Downloads.
Due to some data stream management to cut down on Peer-to-Peer file Sharing it pays to limit iChat in the Video Section Bandwidth Limit section to slip under the Radar as it were. There are two main ISP doing this Comcast and Road Runner in the States.
Verizon offer a FioS fibre service that is not that stable in speeds and jumps all over the place which is then too fast for iChat to keep up and that should use the cap in iChat Preferences as well.
8:08 PM Friday; June 20, 2008

Problem with ichat 3.1.9 and os 10.4.11 and aim logon for a/v chats

Hello all. Please help. I have been trying to help a family member with their mac laptop, os tiger 10.4.11 and ichat 3.0. When trying to logon to start an a/v chat with anyone the program keeps defaulting to AIM. We have repeatedly deleted the "com.apple.ichat.aim.plist" file from the computer. This was done in the home/user/preferences/library folder and then in the documents folder. We have deleted all AIM accounts from the computer in iChat and all AIM associations in the keychain access. We have unchecked all boxes for the bonjour account in preferences in ichat and checked only "use this account" for the ".mac" account. We have tried changing the port to 443 from 5190 with no results. Short of reinstalling the ichat program from the installation cd, I am at a loss for what to do next. All replies helpful. Thanks.

Hi,
Welcome to the  Discussions
Can I check a couple of things ?
You are on 10.4.11 ?
And the iChat version reads iChat 3.0 ?
This would suggest iChat has been Reinstalled and the 10.4.11 COMBO Updater for your Processor type has not bee installed (Again)
Software Update will think this update is done and not ask for it again. However the reinstall of apps will override this and need the COMBO Installer to be downloaded and run.
With the OS at this time there were separate Intel and PCC Downloads.
See this List
Next.
iChat 3 can login to AIM with AIM Names, Apple IDs (@mac.com and MobileMe @Me.com names) and to various Jabber servers also in an email type name style (as in [email protected]) and can be made to login to GoogleTalk.
Previously in iChat 1 & 2, iChat Only logged in to AIM.
In the Start Up Screens which you can return to be deleting the com.apple.ichat.plist and the com.apple.ichat.AIM.plist at the same time it will offer AIM as the first choice (With @mac.com as the alternative option).
MobileME names have to be entered as if they are AIM names and entered in full as in [email protected].
iChat is therefore a Multi-service client. An AIM Login with an AIM name or an Apple ID is the first choice in entering a Screen Name in the Start Up Screen.
From there it will appear first in the list in iChat > Preferences > Accounts (And the Window Menu). In the server Settings tab it will list the AIM server as the login server (login.oscar.aol.com) whether you use an Apple ID or an AIM one.
Apple have an agreement that lets AIM (Or it's servers) query the MobileMe and @mac.com name databases to check a name is valid.
There is one drawback with this method. AIM only allow passwords up to an including 16 characters where as Apple allows longer.
They need to be shortened to 16 characters or less if they are longer at Apple.
There is NO Apple or Mac IM service.
Reinstalling iChat will not change this behaviour.
There is no option in the General Section of the Preference to Set iChat as the default app See Here in iChat 3
This has a direct effect on using Web Page Links to start Group Chat/Chatrooms.
This is changed in Firefox 3.x in the MIME settings or this Method in Internet Explorer.
Shiira and Safari cannot change this but changing in the others seems to help them as well.
Summary.
It looks like you need a COMBO Install to bring iChat up to date with the OS based on the info posted. Links provided.
iChat is first and foremost an AIM client and Apple IDs log in to the AIM Servers.
iChat cannot be set to be the default App in iChat 3 (It can in iChat 4 and 5).
However you can use a Web Browser to change this behaviour for Web Links to Chatrooms/Group chats.
I think I have covered almost everything I can think of raised by your post but I am still unsure which of these you were really asking about.
If I have missed the point could you re-post with some different info or describe what it is you are trying to do ?
10:36 PM Saturday; June 5, 2010
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

WILL AIM iChat work with AIM Triton for PC?

I see RALPH's how to and his summary notes advising that AIM PC will not work the AIM Chat.
But is this the case for AIM's new TRITON? My friend has downloaded TRITON. He is able to invite me to chat with AUDIO. Triton activates my iChat asking me to ACCEPT. I accept. iChat thinks and then tells me the PC user DID NOT ACCEPT, yet the PC user is given a MESSAGE advising both SYSTEMS or USERS are ready to chat.
SOMEONE PLEASE HELP.
Thanks,
Gordon

HI Gordon,
I have heard there is this new item Triton.
I have yet to see anyone post that they have had a succesful Audio only chat.
I see that is only Beta.
Also
Q. What hardware is required to run AOL Talk?
A. The user must have a microphone and a set of speakers attached to their computer. AOL Talk allows users on Microsoft Windows or Apple Macintosh computers to hold one-to-one conversations. Multi-way conversations are currently only supported on Microsoft Windows XP.
This does not say what App the Mac user should be using.
The AIM for Mac has never done Audio or Video chats. I can see nothing that says this is going to available for Macs. That would suggest iChat as being the application.
I would spend some time checking that Beta site for info on Ports and connection issues.
Ralph

Cannot make a video connection with non-mac users (AIM Triton)

Whenever me and my girlfriend try to start a video chat, we get error messages on both ends. i know everything is up to date because i can chat fine with other mac users, but whenever i try to chat with someone who is using AIM Triton i cna never make a connection, even though iChat says i should be able to.
Which side dost the problem lie?
Answerer gets a cookie, haha, i've literally tried enough to get this fixed

Hi
iChat does it's video streaming through Quicktime (I believe), it's why one way to solve a connection problem is to try this:
System Preferences>Quicktime>Streaming - set streaming speed to 1.5Mbps
Also make sure Bandwidth limit is set to None in iChat>Preferences>Video.
Restart iChat after making the changes.
It's a good idea, if you can, to post an error log (down as far as where the binary images start) & give as much info as you can as to your connection to the internet (make & model of modem/router etc).
Steve

I can't log in to ichat due to the fact that I can't connect with aim.

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Can't video chat with AIM only .mac users like me.

Hi,
I'm running the latest iChat AV.
There seems to be alot of posts regarding people being unable to chat with .mac and only AIm but my problem is exactly the opposite. I can only video chat with other .mac users and not with AIM users. (I am .mac).
Nothing here involves a PC, all accounts are on macs. Any .mac friends I try and video chat to it works great, but any mac AIM users all I kept getting are 'failed to respond' messages. I failed to respond or they did depending on who initiated the video chat. All type chatting works fine. I have no firewalls and plenty of bandwith. To the best of my knowledge the AIM users have no firewalls either. Any ideas?
Thanks.

Hi Rodi,
There has been one report of a .mac user contacting .mac because of this problem. He said he was informed that they were aware of the problem exsiting for some users but that they could not tell which ones.
They did something to his account that made it work (some problem with the .mac user list and the AIM Servers)
I suggest you explore this as well.
Ralph

IChat AV 3.1.6 (Mac) with AIM 5.9 (PC) AV Chat external router port setting

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