IChat AV drop out.

I have a running ichat av 3.1.7 and I have been experience "dropout" for a few weeks. I am using ichat normally for a while then all of a sudden people stop responding to my messages and I am left to wonder why they are ignoring me. I quit ichat then relaunch immediately and my buddy list is completely different, some people who were online have gone offline, some new people are online, and others have gone away. I ask people if they got the messages I was writing and they tell me no. I can't figure out why I am losing my connection to them. No error warning comes up telling me that something has gone wrong. I only figure it out after long periods of silence. Any ideas?

Hi,
If you find that some web pages take longer to load or Mail is not downloaded as often as you think it should be then it may be down to the router or modem losing connection.
I have suffered with this but nothing specific I did that In remember seemed to fix it.
Some of the things I tried were
Repair permissions.
Running Cron srcipts see http://discussions.apple.com/thread.jspa?threadID=122021
Change the Port as suggested.
Setting my LAN to Staic routing.
I did seem to me that it more liek went away than was solved by anything I did.

Similar Messages

Ichat Audio dropping out

My Ichat audio drops out on video chat with AIM users using Windows (vista)
. It only happens with Ichat not skype or any other program. Whats the issue or fix here?

Hi,
In iChat > Preferences > Video/Audio Section try the Bandwidth at 500kbps.
9:46 PM Sunday; October 17, 2010
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

Video iChat drops out excatly once a minute

Hi,
After having used iChat for about a year to talk to my family in Europe from the US, I am suddenly seeing the following odd behavior:
Exactly once every minute I will suddenly stop receiving data from my peer in Europe. They can still see and hear me alright and the connection recovers on my end after a few seconds.
Both machines are running MacOS X 10.4.8. Also, both machines can ping each other fine and I am not seeing any hiccups with the pings.
I have also tried to connect to "appleu3test02" and I am receiving a video stream without any hiccups.
What startles me is that the time between the dropouts is always exactly 60 seconds. (ie: The first drop out might happen 47 seconds after starting the chat. The Chat will recover in 10 seconds at most and then the next drop out starts at 1min 47seconds).
I can understand that networks can get congested, but if it were a congestion issue, I would not expect it to be that predictable.
Has anyone else seen something like this? Any hints how to troubleshoot this? (Connection Doctor is next to useless for this...)
thanks,
Chris
Mac OS X (10.4.8)

All,
Well, the problem is finally fixed and I just enjoyed a lengthy video chat with my folks back in Europe without any interruptions.
After some detective work I got in touch with the NOC of the Internet exchange in Amsterdam, the hop where the packets were starting to get dropped. They were very helpful and eventually determined a defective router blade as the root cause of the problem. The defective router blade in Amsterdam got swapped out and now we are back in business!
Thanks to everyone who suggested possible remedies in this thread. Looks like this was one of the rare cases where the problem was neither with the configuration of the two Macs involved, nor with the DSL line/modem on either end, but really with the network in between that connects these two computers...
While I'm glad the issue got finally resolved, I am a little bit disappointed with the involvement of the ISPs (the DSL providers) on both ends. The Tech Support of the ISP in Europe was very helpul (in providing a traceroute from their end), but eventually their support person did not know how to properly escalate a problem like this within their organisation. -- I don't think it is ok to expect end users to perform the amount of research we have done on this.
Hopefully this will get better as the adoption of video conferencing and VoIP becomes more widespread...
thanks,
Christian
Mac OS X (10.4.8)

Airport Express dropping out constantly so I can't print wirelessly

I have an iMacG5 running OSX 10.3.9. I have a DLink wireless router which creates my wireless network that the iMac connects to. Also, as my printer as at the other end of the room, I have an airport express connected via USB to the printer so I can print wirelessly. Everything worked like a dream for about 12 months. Until recently I had no security on this network and although I was aware this was risky, I was reluctant to change anything because it all worked so well. But my paranoia got the better of me and I changed the DLink to WPA security. Ever since then, the airport express has acted very strangely. The connection dropped and I was required to do a hard reset. I did that and everything worked. I felt so smug that I had worked out a computer issue! Little did I know that as soon as I shut down the system the airport express dropped out again. I have since discovered that I don't actually need to shut down for the thing to drop out. It just does it of its own accord.
I have contacted AppleCare 3 times and spent a total of about 4 hours on this to date. No luck. They suggested interference. However my airport icon usually shows either 3 or 4 bars and there is no difference when the thing drops out.
The only thing I have learned is that Airport Express does not have to be reset all the time. In my situation, it is best to just unplug it, let it rest for about 30 seconds and then you should be able to see the thing in the airport admin utility. It does take a while and several rescans in the utility, but eventually it does show up. This at least means I don't have to constantly set it up to join the network.
In fact, really it is a doddle to print! I don't know why people like to just go File-Print when you can go through the delight of getting out of your chair, unplugging Airport Express, waiting 30 seconds, looking at the dust under the cupboard thinking I really must get that, plugging the airport express back in, watching the light change from green to amber, to flashing amber, wait for it...wait for it...it's not happening....waiting...finally - green!. Back to the computer, go to Finder - Applications - Utilities - Airport Admin Utility, not showing up, rescan, not there, rescan, rescan, rescan, still not there, rescan, oh good, airport express is showing up. Now, go to Printer setup utility, delete the printer that is there, then add printer, select rendezvous, add my hp, OK......now I can hit File - Print.
Has anyone got any ideas on how I can join the boring legions of people who are oblivious to the joys of printing my way?

Hi,
I am currently replying to this as it shows in the iChat Community.
I have asked the Hosts to move it to Snow Leopard (you should not lose contact with it through any email links you get)
I also don't do Wirelss printing so I can't actaully help either.
10:01 PM Friday; July 29, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Voice Drop-out in Audio Chat

Okay, after long and tiresome work I've finally gotten around the dreaded error 8 and have an Audio iChat but now I got sporadic reception like a bad cellphone call with lots of drop-out. The drop-out is regular enough that it sounds like something is flicking a switch on and off.
My set-up is currently like this. DHCP with manually designated IP. TCP Ports 5298, 5190, 5220, 5222 are open. UDP Ports 5298, 5190, 5060, 5297, 5353, and 16384 - 16403 are open.
I tried opening ports 1024 -65535 (or something like that) but that didn't solve the problem.
The ISP works with DHCP so I can't assign a DNS address and do a manual config.
The Belkin router has a UPnP mode, but my iChat doesn't work when it's configured that way.
The iChat Audio works fine when I use it between two computers on my intranet. It's just a problem when I try to connect with people beyond my router's firewall.
I'm stumped about the drop-out. Any suggestions? Have I missed something? Should I give up and get a PC
Appreciate any and all help,

I just tried your suggestion. But when I manually configure the Mac I lose my internet connection.
I do have the latest version of the Belkin firmware
Thanks for the suggestion though
ibook G4 Mac OS X (10.4.7) Belkin Mimo Router/Motorola Cable Modem

Static and audio drops out

I am not sure if I am in the right Discussion area. If not, please advise where to post. After having work done (new mother board and power supply) on my iMac I heard a static or scratchy noise in the lower right side behind my screen while listening to iTunes the week after I got the machine back. Some songs(with more treble) were worse than others. My parents and I iChat every Sunday. The static now interferes with our iChats and the audio drops out and then will come back. They hear it more on their end than I do on mine. I tried turning the speakers way over to the left and that did help some when listening to iTunes, hulu but, not the iChat problem. My question is - do you suppose it is my speakers rather than another issue such as bandwidth or setting elsewhere? And if I were to buy external speakers would those then just amplify the existing issue? The computer on the other end is an iMac running snow leopard. Could it be that the microphone wasn't put back in correctly during my last repair?

Hi paperchase
That kind of sounds like the right internal speaker is bad or loose and the Internal Mic is picking up on the noise from it.
One thing to try before committing to a 2.0 or 2.1 External Speaker System, is to test the iMac's external output sound with iPod buds or a set of headphones. That at least will give you a better idea if the problem is with the right internal speaker or something worse like the sound card.
Likewise if the repair work was recent, then perhaps you should contact the service provider and report that it came back with an intermittent or rattling right speaker.
Dennis

IChat Server dropping virtual domain.

Hello everyone,
I have a fresh 10.6.2 server install with newly configured OD and DNS.
The server hostname is server.mydomain.com and has a verified ptr record.
I also have a CNAME of ichat.mydomain.com to server.mydomain.com
In iChat server I have added the ichat.mydomain.com to the list and it all works for a while but then after a reboot it removes itself and users can not longer connect. If I add it back again it will run as if it never was removed.
Anyone?
Many thanks,
David Lee

I wanted to post an update here with my findings so far. Over the last 24 hours my iChat virtual host domains haven't been deleted and it may be related to the following.
Like many others, I had been getting the dreaded AppleYukon2 chip reset "bug" (AppleYukon2: 00000001,00000000 sk98nif - deadmanCheck - nothing received, resetting chip) showing up in my kernel.log. It appears this AppleYukon2 issue is related to network inactivity, albeit triggered by only a couple minutes of inactivity.
As a test to eliminate network inactivity, and therefore the AppleYukon2 chip resetting issue, I started pinging the router on my network every minute. I did this with "ping -i 60 router_name" from Terminal. This has been successful in stopping the AppleYukon2 chip reset.
You can read more about the AppleYukon2 issue here and here.
Now on to its relation to the iChat dropping virtual hosts from the list. I noticed many times when the AppleYukon2 issue was popping up, that in my system.log I would see jabberd detecting a network change and reloading its configuration files.
Apr 2 08:56:31 srv1 configd[31]: network configuration changed.
Apr 2 08:56:31 srv1 /usr/sbin/serialnumberd[98360]: Responding to network change notification.
Apr 2 08:56:36 srv1 servermgrd[73]: servermgr_mail: Network change request does not identify the old address. No action taken.
Apr 2 08:57:35 srv1 servermgrd[73]: servermgr_jabber: External configuration change detected, re-loading: sm.xml
Apr 2 08:57:35 srv1 servermgrd[73]: servermgr_jabber: External configuration change detected, re-loading: c2s.xml
Apr 2 08:57:35 srv1 servermgrd[73]: servermgr_jabber: External configuration change detected, re-loading: muc-jcr.xml
It seems during these times, but not always, iChat would drop the virtual domains from the list. Also (and I'm going from memory here) it seems that it dropped domains while I was in the middle of using the server and network. But I can't be positive on that.
My server hasn't removed the domains since sometime yesterday before I started pinging my router, whereas before it would remove things multiple times per day. Hopefully this (lame) workaround will turn out to be a temp fix.
Can anyone else test this to see if it helps their situation?

HELP! Audio Drops Out When Trying to Capture Canon XL2 Footage

Please help me out here. I'm a freelance camera operator w/ a Canon XL2 and several times now I've gotten calls from the editors saying they're having problems logging my footage, mainly the audio drops out quite a bit, and I'm not talking bout one second for every 2 or 3 minutes. No. It's like every 10 seconds the audio drops in and out.
What's the deal? Two times the guy was using a Panasonic DVX-100A to capture, another time it was a SONY DSR mini-DV deck. With each incident I had to go over with my XL2 and use it as the capture device, which is a pain.
The program they're using is FCP HD or 5. But I think even when they just play the tape in their Sony or Pany cameras, the audio may still suck.
Help me out here, I can't be the only one with this problem.
Thanks.
-R

Well Robert Swanson, I hope my post wasn't taken offensively, it certainly wasn't meant as such. The only Canon camcorder I owned was the GL1. After switching to Sony's I can honestly say it would take something significant to go back. And, I was merely relating my experiences in trying to capture from other Canon camcorders so that I know where you are coming from. However, I am interested in the HVX being the "noisest" camera on the market. I am seriously considering this camera and would be interested in a review that points this out. I would be using the hard drive recorder instead of P2 cards.
Mike

SCCM remote control keeps dropping out when another network adaptor loses connection

Hey guys,
Hopefully someone will be able to help me out
at work, we are running SCCM 2012, and I use SCCM 2012 config manager to manage the clients etc
We have a particularly annoying issue with SCCM remote control; it constantly drops out when a network connection on the client machine disconnects or changes state, even if its not interface I'm remote controlling through
Here's an example for you:
a laptop with a wired, and wireless connection:
I remote control the machine through the wired network address (lets say 192.168.0.1), but if the wireless connection drops out (someone turns it off or it breaks) the remote control client will kick me off, lock the screen, and I have to wait 20-30 seconds
before it will accept my connection again
This happens with any network adaptor that's installed on the client
Here is a copy of the logs re-creating this issue: https://www.dropbox.com/s/nu4w28d44xky3rg/CmRcService.log
(I've edited it to take out usernames and IP addresses as they are publicly accessible)
So my question, does any one know how to fix this issue? I see it uses WMI, is there anyway to get WMI to ignore an interface?
Thanks heaps,
Harry

This is going to be done by design for security reasons. If the network connect for whatever reason is down the pc will automatically be locked.
Garth Jones | My blogs: Enhansoft and
Old Blog site | Twitter:
@GarthMJ

Remote app wifi drops out constantly

Hello,
Just a quick question - When I use the Remote app on my iPhone the wifi drops out all the time. I'll open up the application, it works fine, I change a song, then after 2 or 3 minutes I'll go back to put on a different song and get the Cannot connect to iTunes screen. Also the wifi icon up the top of my iPhone isn't on. I can fix this by going in to Settings > Wifi and it finds the network, then I can go back in to the remote app but obviously this is annoying to do every time I want to change a song.
I'm not using a router, just created a wireless network for my phone through Aiport on my mac. What turns the wifi connection off after a while if it's not constant in use, is it the computer or iPhone?
What settings can I change so that this connection is constant? And yes the stay connected setting in the remote app is turned on.
Thanks for any help : )

I'm experiencing the same problem. I recently got the latest gen Apple TV. I couldn't believe the instability of the Remote app's connection to the Apple TV.
Prior to the new ATV, I used a Mini and Front Row and the previous version of the Remote app worked flawlessly. Once connected, I could lock my phone and come back to it periodically and it was always connected in would respond near instantly.
Now unfortunately, every time I lock the phone the remote app loses the connection and I have to wait for it to find the ATV, restore the connection, load the library. It's maddening. I mean the AirPlay stuff is great but a stable consistent connection is the foundation to everything.

Audio dropping out during playback in timeline

Hey everyone,
I've dug through these forums and unless I just completely overlooked it I have not found a solution to this issue. I've listed my setup below and then have stated the issue I'm experiencing.
27-inch, Mid 2011 iMac
3.4 GHz Intel Core i7
16GB 1333 MHz DDR3
AMD Radeon HD 6970 1024MB
Running Mac OS X Lion 10.7.5 (11G63)
Currently working off of a portable 1TB G-Technology G-DRIVE via FW800.
Working in Premiere Pro CS6 Version 6.0.2
Editing in a sequence with settings:
1920 x 1080 23.976fps (also tried in a 29.97fps timeline with same issue)
Working with footage that is 23.98fps
Working with a combination of ProRes 422 (LT) and native H.264 Quicktime files strait from a 5D Mark 3.
The issue I'm having is during playback the audio will competely drop out. The video will continue playing on just fine but the audio drops completely out. All audio levels drop as well in the audio mixer meters so it truly is losing all communication with my audio layers in the timeline.
I read in other forums to go into Finder and delete out the .caf files, re open Premiere Pro, wait for them to be recreated then carry on. I tried this approach with no luck. Deleting the .caf did not change anything. Audio is still dropping out as I try to play through my timeline. The only way to get the audio back is to pause then press play again. I have 5 total channels of audio with only 2 of those channel active.
Any ideas on what is happening would be greatly appreciated. This is incredibly frustrating have to export out a video just to be able to watch it through.

Having this annoying problem also. Using the Space Bar to play timeline it takes pressing and holding to a count of three or trying press play three time in a row using the space bar to get ungarbled audio, or any audio at all in a normal uncomplicated sequence on the timeline.
Really annoying. Audio used to be so simple and untaxing to a sequence.
Adobe Premiere Pro CC 2014.1 release
8.1.0(81) Build
OSX 10.8.4
40 GB RAM
G Raid G Speed Q w/ ESATA connection
1920x1080 29.97 Progressive Scan Sequence
48Khz
Apple PRoRes 422
12 channels of audio/ only 2 of 12 monitored.
1/2 resolution on Program monitor
ADOBE.....WISH THERE WAS A SOLUTION?

Internet Connection Sporadically Drops Out

This problem has been ongoing for several months now. Usually one or more times a day the internet connection will drop out, usually for a few minutes at a time. Sometimes I get the yellow triangle in the taskbar, other times I don't. I've gone back and forth with customer service several times. Earlier this week they replaced my router to no avail. They now tell me there are no connection drops or errors in the event logs and have tried to blame my computer/NIC. I explained to them that it's not the connection between my NIC and the router that is breaking, but rather the connection between the router and the internet, or the connection between the router and the FiOS box. Either way it's on the other side of the router. I don't know why it doesn't show up in the event logs, but it is just about a daily occurrence. So far the haven't even offered to sent a tech out. I've gone back and forth like four or five times now, and I know the customer service reps are just trying to help, but so far it hasn't done any good. The issue obviously needs to be escalated, so I figured I'd try here first. Does anyone have any ideas on what the problem might be? Has anyone else ever experienced this problem and been told there's no flags or errors in the event logs? Thank you for your help.

Hi Munich2013,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

As Requested New Thread DSL low speeds and drop outs ref: Anthorny Verizon.

Please see post by Jerrold concerning the form for information requested, I have never been able to fill this out. Note also I had to sign in three times just to access your private letter to me today.
Here is a summary of problem:
When my line was first installed line speed was always between 9 to 12 Mps, which is fine for a 15 Mps line, sometimes would even go higher, so line was ok.
In October 2012 my line speed dropped to about 5 to 7 Mps, I contacted support and repairs were attemped, but did not correct the problem in fact problem became worst. My line speed dropped to about 2 to 3 Mps.
Now from October to end of November, all repairs did not correct problem. I was told by chat tech support that the problem was being worked on and there was an open ticket.
In December my line speed returned to normal speed was between 9 to about 13 Mps. No one had contacted me about this so I again contacted chat tech support who said my line had been fixed and there were no open tickets so have a nice day. I accepted this at face value and accepted that my line was now ok.
In January 2013, My line speed dropped again to 2 to 3 Mps. I contacted chat tech support who tested line and put in a repair request. No one had responded back to me and a week later my line started to drop in and out losing the connection completely. I again contacted tech support who told me they had no open tickets on my account, they tested line and while we were talking on voice connection my phone started to have heavy static, both my DSL and Phone dropped out at that point. Tech support called me back and said he was putting a repair request and that my line had problems. That night Tuesday January 29 my Phone and DSL both died, no dial tone on phone and DSL showed only power light on. Contacted tech support by a friends cell phone and informed them of this, was told ok it would be fixed by open ticket for next day.
Repair was to be made on Wednesday January 30, no one showed up, called tech support and told repair would be made on Thursday. Thursday late repair person showed up around 4:30 or 5:00pm, landlord gave access to building. I did not know they were here at all, when he told me( my landlord) I tested my DSL and found it running at 1.7 Mps or below that. When I attempted to call tech support found my phone was still dead, no dial tone at all. Contacted chat tech support who told me ticket was still open and would be fixed by Friday, or Monday.
On Monday, phone still dead, DSL running at 1.7 Mps contacted chat support who had me take a phone to the junction box outside of building, plugged in two phones to this no dial tone at junction box (both phones work ok checked using a neighbors phone jack) should note that on the outside of building there are two junction boxes, but one has lock on it so could not use that one. Anyway told that DSL could not be fixed until phone is repaired. Tried contacting phone repair and all I get is auto wait then line drops using a neighbors phone and pay phone my is dead.
Tuesday again contacted chat support now told to bad, until phone is fixed cannot help me ( was'nt that suppose to be done in first repair, fix phone and DSL given both were reported dead).
So why am I upset well look at history I now sit with No Phone service, DSL running way below what I pay for and a tech support who has said to bad not our problem. I also do not want to hear that my line does not and cannot support the speed I pay for ( it has shown to support that speed at beginning of install up to October and again in December).
Well anyway your letter did not say where to start new thread should I do that here, or in open forum?
Oh, auto phone repair has given me a date for phone service as this Friday, I hope that at least gets done I cannot contact them any other way it seems.
You may also ref: my thread on ping rates over 600 on long distants calls for any other history, but as per your request here is new thread. Please note as of today I have No Phone so can only be contacted by email or here. Untill phone is repaired that's all there is.

Please go to your profile page for the forum by clicking on your name, and look in the middle towards the bottom where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Airport Extreme dropping out and can't connect PC anymore

Hello
Suddenly, a couple of weeks ago, my internet connection dropped in the middle of surfing. I couldn't reconnect, Airport was only seeing the base station spasmodically and when I did try to connect I was being asked for a password which wasn't recognised. Hours later I called the support line and was advised to do a hard reset which I did, new name, same password. Now I'm reconnected most of the time, but it has dropped out a few times and the signal seems generally weaker. Something's not right.
I had not at that point done the July 1st update so it's not to do with that. I haven't a clue why it suddenly started playing up so strangely. (Though I have noticed a new unsecured wireless network in range and wondered if someone was 'hacking')
My main problem is that my business partner, who connects through a pc here (who remained connected incidentally when I first lost the connection) and continued to be able to connect until I did the hard reset. Now I can't connect that pc to the airport extreme. It sees it but gives an error message saying it's out of range and refresh the list when I try to connect. I fiddled about for hours. I've forgotten how the pc was set up in the first place and I'm going nuts. Can anyone help.
Thanks
Helen

Disappointed not to see any help on this one.
If it helps anyone out there to help me, I just uploaded the Airport Utility Software to the pc, typed in base station ID and password. Error message, check network connections. No help.
Try to connect the pc again the usual way from the list of available networks, it asks for password, I use it, then it says it needs to be 5 or 10 ASCII characters or 20 hexadecimal.
What I don't understand is that everything was working fine on both machines until two weeks ago when my base station went into spasm, dropped me but happy with pc, when I did the hard reset, keeps me, won't allow pc to connect.
I just don't know what to do now. Of course I suppose I could always make a call and pay £35 to have an apple technician tell me why their hardware suddenly screwed up for no apparent reason.
Seriously frustrated
Anyone?

BT Infinity Hub 3 slow to load pages and drops out...

Hi can anyone help, I have had Infinity option2 for less than a month and it has not work properly since it was installed,
done all the around the houses with help from India and they have thanked me for my patience and acknowledge there
is a fault which they say they have fixed, but it's getting worse.
When I do a speed test I get 36Mb down and 8Mb up, great but when I am loading websites they usually take a long time to load and frequently drop out, when I hit the diagnose connection they usually load. I also cannot send or sometimes receive email from my accounts, with server error fault messages also my webcam does not work I can here them but they cannot here me, never had these problems with my previous ISP on only 8Mb.
Thank you, getting desperate now!

Mate, I feel your pity as, although I've only had Infinity for 4 days, I'm having the exact same problem and NEVER had this issue in the 4 years I was on BT Total Broadband. To summarise:
Day 1 - Everything worked perfectly
Day 2 - Internet would not load one single page
Day 3 - Working perfectly again
Day 4 - Most pages load, albeit VERY slow
BT India have told me that I have a fault in my line and an engineer will call me back in the next 24/48 hours. Apparently I was the first person on my cabinet to have Infinity installed so I'm guessing I'm the guinea pig!!!
You won't get to ride the racehorse...until you've ridden the mule.... - RogerB 13/04/2010

IChat AV drop out.

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