IChat doesn't seem to recognize my camera

My mother uses an iMac G5 and is able to iChat just fine. What am I doing wrong?
I have downloaded the iChatUSBCam like she suggested. I have tried the viewer finder. It found me. I have restarted my iChat and still no video. What else can I do. From the specs I read, I should be able to use iChat AV.

You're welcome, Margi,
b Before updating your OS, backup all your important files.
If you are not already performing OS X maintenance on your Mac, I you start now. I follow Gulliver's recommendations from his Mac OS X 10.3/10.4: System maintenance FAQ.
I know there is an archive and install. Is that what I would need to do?
If you use Archive and Install correctly, you will NOT lose your software or documents. However, it is possible that some of your software may need to be updated or not work at all with the new OS. Check for compatibility and availability BEFORE you decide whether and which to update version you choose.
As explained in the 4<small>th</small> paragraph of Mac OS X: About the Archive and Install feature, you can also "preserve your user and network settings before installing" to save even more time when you update.
If you decide to upgrade to Tiger, study the Installing Software and follow the instructions therein.
For opinions, comments, or help from the real OS power users, you might want to look at the Mac OS X v10.4 Tiger or the Mac OS X v10.3 Panther and earlier Discussions areas.

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