IChat Error: "Can't get video from the camera"

When I try to Screen Share with iChat on a local network, I receive the error "Can't get video from the camera" when I have an external camera plugged into the FW400 port on my Mac Mini. The Screen Sharing feature works great when the camera is not connected. Anyone know why this is and how to fix it?

Tell us about the Network you created please.
What make and model modem ?
Can it route (issue IPs) ?
IS there a router ?
Make and model of that please ?
If there are two devices which is doing DHCP if any are ?
IS there any computer that is sharing it's Internet Connection with any other computer ?
I take it from the title and the post that you infer you can Video and Audio chat ?
The Cannot get Video from Camera normally gets and Error Log pop up.
This can be opened with the reveal triangle on the left. The Details shown will have a Error number. Do you know what this log says ? (normally Error 20 or 21)
Old logs are stored in Users/(your account)/Library/Logs/iChatConnectionErrors by date.
IF you post an Error Log stop at the line that Says "Binary Images for iChat" as we don't need the bits below that yet.
As the Screen share in iChat uses an Audio component then the Camera if it is also the Mic needs to be ON.
In your case this may mean that in the ichat Video Menu both Camera Enabled and Mic Enabled should both be ticked.
(I have never seen an iChat error code for not (specifically) being able to get the Mic input so the message might be the only one iChat can pop up)
It does seem very odd that it only effecting Screen Sharing.
I have a Firewire connected DV converter that has two Firewire ports itself so I can input the camera feed to two computers. When this is in place the System also sees it as a Network.
I have also heard of one person with a Firewire Stills camera and I think the Storage space was seen as an External Device and therefore appeared Networked which is why I asked the first set of questions.
iChat does not like being in Two networks (a modem that issues IP address and a router doing the same or Wireless to a neighbour and Ethernet to your Own Internet connection, the Mac being the hub in a Share Internet connection, Wireless and Ethernet to the same router and using Parallels when set to Share the Mac's IP are the most common)
The Screen Sharing option in iChat > Video Menu is ON ? (at both ends ?)
As iChat's Screen Sharing is related to the System Screen Sharing and therefore Apple Remote Desktop you may find that in any routing device you may have to open ports 5900 and 5988 if not using UPnP
http://support.apple.com/kb/TS1629?viewlocale=en_US
You said Local Network. Do you mean this is using the Bonjour Buddy List ?
11:21 AM Saturday; June 14, 2008

Similar Messages

  • Airport & Can't get video from the camera

    Ok, So I've been reading through the discussions trying to figure out what's wrong, and then how to fix it. I keep getting error "Can't get video from the camera"
    Here's my setup: OSX 10.4.4 on 1 Ghz PB. iChat 3.1.1, I'm connecting using a Dazzle Hollywood DV Bridge with an analog camcorder attached. I can get a video preview, but no video chats.
    My connection is via a DSL modem (Cisco 725) and my ISP says all the ports needed for iChat are not blocked. my local network goes from the Cisco to an Airport (dual ethernet) which then distributes the IP addresses.
    I've read that airports need to be switched so that they do not control the IP addresses, but when I do that my network stops working. Is there any way around disabling the NAT on the airport?
    PowerBook G4 1MHz/1Gb   Mac OS X (10.4.4)  

    Hi EdM
    I think that I'm starting to see the light... Let me see if I have this right.
    My PB has an IP of 10.0.1.4 via Sys Prefs, etc..
    And the Airport is 10.0.1.1 and is distributing IP addresses (hence the 10.0.1.x IP numbers - right)
    Yep (so far)
    So using Terminal I need to type:
    set net entry add 10.0.1.4 5060 udp
    ...and so on...
    Nope. You need to have Distributing Addrress deselected in the Airport if it is in the link
    With the Modem doing DHCP you should get an IP from it (mostly 10.0.0.3 as the Airport will also be given one)
    Once the Modem's issued IP appears on the Mac then you log on to the modem (10.0.0.1) in Terminal, and Forward the ports to the IP the Mac gets.
    Your wife's PC is also likely to need some ports open for her Apps and this will be a different IP.
    I have only brought some of the details from the Port Forward site so I would make sure you check any Read Me or manual (On the CD ? web site ?) that might give you more clear instructions.
    I would set it up with the Airport Out of the loop first as this will confirm the modem is in DHCP mode (you will not get an IP otherwise).
    9:48 PM Thursday; February 16, 2006

  • "Disconnected from Screen Sharing because: Can't get video from the Camera"

    Whenever I try to do Screen Sharing with another Mac (with Leopard), I get this warning:
    "Disconnected from Screen Sharing because: Can't get video from the Camera"
    It doesn't seem to affect video chats, which I can do just fine.

    It's an AirPort Express, but the problem doesn't seem to be unique to the router. I tried it in another location with another router and it still didn't work.

  • Cisco 831 and "Can't get video from the camera."

    I'm running a Cisco 831 router with ios 12.4(5a) installed. Every time I try to initiate a video chat with a computer going through the router, I get the "Can't get video..." error. It works fine with computers on my internal network and if I bypass the Cisco router and plug straight into my Cable modem.
    I've covered every conceivable TCP/UDP port being open (per numerous pages re: port 5060, 5190, etc.) and have even gone as far as testing with "permit UDP any any" and "permit TCP any any" at the top of the rules. No luck.
    I've been reading about the possibly needing to "unbind" SIP (port 5060). Is this something that a Cisco 831 router would require? The router doesn't seem to respond to any of the documented Cisco command re: VoIP and does not have any phone support that I'm aware of.
    If anyone has any info that can help me get his up-and-running, I'd be much obliged.
    Thanks,
    Matheau

    Hi Kcritchie,
    It will most likely look like that. But in this case it should be on the UDP protocol.
    The link looks useful (it takes a scroll down to see it for others looking)
    If I do nat bindlist in my Alcatel I get this
    Last login: Thu Jun 29 12:36:20 on console
    Welcome to Darwin!
    Ralph-G4:~ Ralph$ telnet 10.0.0.138
    Trying 10.0.0.138...
    Connected to speedtouch.johnshome.
    Escape character is '^]'.
    Username :
    (Pic line drawing edited out here )
    =>nat bindlist
    Application Proto Port
    ESP esp 1
    FTP tcp 21
    GRE gre 1
    H323 tcp 1720
    IKE udp 500
    ILS tcp 389
    ILS tcp 1002
    IP6TO4 6to4 1
    IRC tcp 6660-6670
    JABBER tcp 5222
    JABBER tcp 15222
    PPTP tcp 1723
    RAUDIO(PNA) tcp 7070
    RTSP tcp 554
    =>
    On my device this is because the SIP binding on UDP port 5060 is unbound.
    2:30 PM Thursday; June 29, 2006

  • Strange "can't get video from the camera"

    Hi,
    i am on a pb 17 inch 1.67 and i just installed 10.4.5.
    I ahd a successful ichat with another isight user just minutes before, but now i always get this error when i try to connect to them.
    I tried to change ports and all, checking firewalls , but to no help.
    any hint?
    thanks.
    A.

    Hi mwm,
    Do you have any Video or Audio Capture cards or equipment ?
    Have you tried Unplugging the camera and plugging it in again ?
    Also try Shutting down.
    Disconnetcting formth e modem.
    Restart the computer.
    Restart iChat
    Plug in the cable from the computer to the modem.
    Log into AIM
    11:10 PM Tuesday; February 21, 2006
    iChat Resources Web Pages

  • Can't get video from the camera

    I like many have had this problem in the past but came across this article
    http://homepage.mac.com/mitch.chapman/iblog/C590069509/E20051114095018/
    which links a connection between iChat and PostgreSQL. Tried it and it worked and as I haven't seen it here, thought I would post it for others to try.

    HI Roger,
    In the previuos incarnation of the iChat discussions this thread was a "Sticky" item which meant it was held at the top of the discussions
    http://discussions.apple.com/thread.jspa?threadID=205966
    Soloution to this is here http://www.postgresql.org/docs/7.2/interactive/kernel-resources.html
    Ralph

  • No Video/Cannot get video from the camera

    I'm in Phoenix on a business trip and I've connected to the hotels "high speed" internet access. I've launched ichat and have attemted to engage an video conference with some friends.
    I can connnect via text and audio but to no avail with video.
    The error "cannot get video from camera" I believe is the error message, keeps coming up. Why ? Is the Hotels network at fault since it is quite extensive. Firewalls in the hotels network ?
    Thanks

    Hello again,
    I have an ADSL connexion (free in France) with a Freebox (acting as a normal modem) then a netgear router/switch. Since the netgear is not uPnp, I configured the port forwarding to my mac (since forwarded everything above 4000 (TCP and UDP) to go to my mac (slight exageration, but worked).
    It worked before, so this setup is not the problem. Probably a software upgrade. I downgraded to Quicktime 7.01 but wasn't able to test it yet. Will do this week end.
    If that's the problem, frankly, Apple is very bad at communicating around iChatAV. It should be in the troubleshooting papers somewhere like "Quicktime 7.03 can be an issue for iChatAV". I also have all the developer tools installed and the latest Java 5. I can't see how that would be an issue though.
    Alex

  • IChatAV can't get video from camera

    I upgraded to Tiger at long last, and now I cannot video chat with a friend who uses XP and AIM. Before I upgraded, I was able to with some work and luck.
    I've been googling and reading, and have opened all the ports and such on my end. I am using a 1.5ghz G4 PowerBook with 512mb RAM and am on DSL. I can video chat with this person using Yahoo, but the video quality is crap and there is no audio. I do use iChatUSB, but I have the most recent version which is said to work on Tiger. My cam is a Logitech QuickCam Zoom SIlver (color), and iChat will not recognize it at all w/o iChatUSB installed.
    After trying things and opening ports, my error message has changed from myself or PC user not responding, to the "no data for 10 seconds" to it's current state, which is iChat not being able to get video from the camera. However, video does display in preview, so perhaps it is the remote host it cannot get the video from, it does not specify. As far as I know, I have all the needed ports open on my router, and I have the OS X firewall disabled.
    Thank you for your time and help.

    Hi Lee,
    At this point I would try two things,
    Test your connection speeds http://www.dslreports.com/stest let us know the results.
    Secondly have look at the following post, as it may be possible that you need to reinstall quicktime.
    Topic: Trouble Shooting.
    Should none of the suggestions on this page help with your problem I would run the following text in bold in terminal.
    /Applications/iChat.app/Contents/MacOS/iChat -errorLogLevel 7
    Copy and paste it into Terminal then hit enter.
    This will make iChat try and run and create a log whilst doing so.
    To Stop use the Quit item in the Tereminal menu and say yes to ending all.
    Post back with the results of the log.
    Chris

  • Found an error related to "can't get video from Camera"

    So, I am back with the same issue: it is now 3-4 months I can't Video chat because iChat AV tells me "can't get video from camera". I disable the firewall (for the test), I forwarded nearly ALL the TCP and UDP packets from my router to the mac, I stopped any application such as PostgreSQL or others which might interfeer. I checked I didn't have any strange firewall rules still on even when switched of from UserPreferences (sudo ipfw list)...
    Well, I can see myself with the camera but it won't get the image of the party I am connecting to. So... I looked in the console and:
    2006-03-04 19:09:14.926 iChat[9245] WARNING: Freeze-frame failed: couldn't get local buffer for layer Local!
    Each time, this is the message.
    I did the downgrade Quicktime test I also reinstalled the combined update... nothing worked.
    It seems CRAZY that nobody at Apple can at least tell me WHERE to have a look. After all the message is not very clear. Where is the problem? My mac, my router, iChat?
    I filed a bug BTW... because it DID work in the past and now stoped working, so my netgear router can't be in fault (I also checked the logs of the router and of the firewall... nothing seemed to be stoped)
    Alex

    Hi Alexander,
    Defcom aslo has a Netgear And I will let him come back on that side.
    On the error front iChat has about 4 standard messages.
    1) User did not Respond.
    2) Insufficient Bandwidth.
    3) Can not get Video from Camera
    4) Did not get data for 10 secs
    Unfortunately the causes can overlap, hence the lack of Ahaa !!
    The most common feature of all of them is something to do with the way the routing devices are set up.
    This leads us to start with the LAN set up,
    The ports that are open,
    the method used to open them,
    Whether DHCP is being used with Port Forwarding as the IP can change to your computer and the Port Forwarding point to the "wrong" IP
    How many devices are in the link to the Internet ?
    IF you are doing NAT (Port Forwarding or Port Triggering) ?
    Whether your ISP has started dong NAT to your service
    Whether they offer a SIP based Service like VoIP phones.
    11:29 PM Monday; March 6, 2006

  • Can't get video from camera update / suggestions?

    As I think others have reported, I have lost my ability to participate in iChat AV video sessions, and any attempt produces a "can't get video from camera" error message. I am running OS 10.4.5.
    I have an extra internal hard drive with no OS on it, so I did a clean install of Mac OS 10.4 and iChat was back to working. I then applied all the Apple Software Updates to bring it up to 10.4.5 as well as any othe Security Updates and such, and it is still working OK as long as I boot off that OS.
    This tells me the problem cannot be in my Router or DSM Modem, I think.
    In the past, I have had ShowMacster and iGlasses installed on my original system, but I believe that I have uninstalled both of those properly. Still does not work.
    I DO have Apple Remote Desktop - Admin installed on this startup volume, and I cannot say for sure whether the problem may have started around the time I installed it. It's possible, I just wasn't keeping chronological records of installs back then.
    So, the GOOD news is that I can participate in any iChat AV session I want to be in as long as I have prior notice or enough time to reboot my G5 PowerMac under my second drive, but I still can't keep iChat AV open on my main drive and expect to be able to respond to impromptu invites to a video session.
    I thought I may have read that Apple Remote Desktop can create a conflict. If anyone knows, I would be all ears! Thanks for any suggestions.
    Jim Foster
    Hampton, Ontario, Canada
    Dual 1.8 Mhz G5 PowerMac   Mac OS X (10.4.5)  

    I believe I have solved the mystery of why I was getting the "can't get video from camera" error message. I had said earlier that I had Apple Remote Desktop (admin) loaded on my Mac but that I did not normally have this application open. What I failed to realize, though, was that for some reason I also had Apple Remote Desktop set to ON in my Sharing System Preferences pane. All I had to do was to uncheck this box and my ability to carry on video chats returned.
    I expect that somehow in the process of installing and running the Apple Remote Desktop application to access another Macintosh on my home network, I must have either manually or automatically caused Apple Remote Desktop to be turned ON as if I was wanting to allow some other Admin user to connect to my Mac. Doesn't make much sense to me, but I am happy with the solution.
    Jim Foster
    1.89 Mhz dual G5 PowerMac   Mac OS X (10.4.5)  

  • How can I get videos from iTunes US, living in Switzerland?

    Hi guys =)
    I have already pre-ordered the iPod Touch and alomost can't wait until the 2nd October =P
    Well, I am a big fan of Dr House and Desperate Housewives. I saw that I cannot buy videos on the swiss iPod Store.
    I wanted to know how I could get videos from the US iTunes Store. Is that possible? And if it is do I need a credit card or a gift card?
    Hope it'll be clear enough... Usually I don't explain the things very clearly =P
    Thanks for your help

    Deggie - what is better fraud or theft? To get video content on my iPod Touch I'm going to have to resort to one or the other. Your ethical advice would be appreciated....I spent 500 EUR on this, now I want my money's worth.

  • How can I get Data from the Sound cart in Labview? Does a VI exist?

    How can I get Data from the Sound cart in Labview? Does a VI exist?

    Yes, there are VIs for acquiring data from Sound cards. And examples too. If you don't have LabVIEW yet, do a search on NI's site for example VIs.
    Khalid

  • Hi, just updated hubby's iPhone 4 and all of his music has disappeared from the iPhone and from the iTunes library! He does have music still stored on his iPod, but can't get it from the library on his iPod back to phone or itunes. technophobe help pls!

    and all of his music has disappeared from the iPhone and from the iTunes library! Luckily he does have music still stored on his iPod, but I can't get it from the library on his iPod back to the phone or to itunes.Please help, but technophobe so put it in simple english please!

    Sounds like the music you had on your phone was not the same music on his computer. The iPhone/iPod touch is not designed to be a storage device. When you sync with a computer that doesn't have your music, it deletes your music from your phone.
    Was this music you purchased from iTunes? if so, and you are in the US, tap on itunes app, tap updates, tap purchased and tap on the cloud icon to get each song back. If you're not int he us, get iOS5 update later this week and do the same.
    But you need to move your itunes library to his computer. Create a user account on his macbook pro for you. From your external drive backup, load your itunes library on it. Then sync as usual! (Don't tell me you don't have a backup for your computer!)

  • I can't watch videos from the net...

    i can't open videos from the internet, specifically those from yahoo sports and other sites. sometimes they just will not load, and sometimes i click to open it, and a new folder shows up on my desktop but if i try to open it it says that it cannot be opened because i don't have the right application to do so.

    Sounds like you're trying to view RealPlayer files. Since this program isn't preinstalled on Macs, you have to download it from this site. It also gives you instructions on how to install it.
    Ilya
    Mac Mini | 1.66 GHz Intel Core Duo | 1GB RAM | 80GB HD | Mac OS X Tiger soon   Mac OS X (10.4.6)  

  • I am getting no sound from all of the game apps on my ipad. i.e. angry birds, scrabble, but I can still get sound from the ipod app.  also I can hear the games if I am using earphones

    i am getting no sound from all of the game apps on my ipad. i.e. angry birds, scrabble, but I can still get sound from the ipod app.  also I can hear the games if I am using earphones

    You have your mute button on.  In Settings check to see if you have Lock Orientation checked or Mute checked on the right hand side.  If you have Mute checked, all you need to do is click the mute button above the volume control buttons on the upper right hand side of your iPad.  If you have Lock Orientation checked in settings, you double click your home button and the most recent apps will appear.  Swipe your finger to the right until the Mute icon appears on the left side.  Touch it and you will unmute system sounds.

Maybe you are looking for