IChat for inter office comm. issues with seeing any other buddies on the sa

Hello Apple Forums!
I have a question regarding my ichat service running on a 10.6.2 machine (x-serve)
I had 1 user today that I set up on our ichat, and when I added her, logged in to the server, however no buddy list. My experience with all other users is when they are added, they immediately see all the other users who are logged in. Im not sure how to resolve this. I know have to add buddies to all the internal employees in order for them to see her. Can someone please tell me what I am doing wrong?
Please let me know what other information you need.
Thanks,
Originally posted in wrong 10.5 forum, reposting responses here:
tibor.moldovan
If the service is running OK for the other users, it is possible that that user's iChat program needs to have its preferences cleared.
username/Library/Preferences/com.apple.iChat...
and then set up that iChat account again.
If you try to set up a test account does the same thing happen?
Tim Harris
Hello,
This is the iChat 10.5 server forum. There is a 10.6 forum which is perhaps a better place to post your question.
I know have to add buddies to all the internal employees in order for them to see her. Can someone please tell me what I am doing wrong?
Are you saying you HAVE added them, and none show?
And finally my response to the above 2 Q's:
cpguru21
tibor.moldovan:
I have researched this issue for a while now. I have cleared all the local preferences on the end users machine. I have not set up a test user, however I will. All other clients I have added recently, the entire "workgroup" (everyone part of the same workgroup) show up. Come to think of it, this particular user is in more than one workgroup. Hmmm. Maybe this is related to what is going on? If the "workgroup" group is not primary, then she wouldn't necessarily see everyone else?
Tim:
Adding (or sending buddy requests) to the other users in the ichat server (this is a local ichat for interoffice comm only) when accepted, those "added" buddies show up fine and can communicate.

Thanks for reply Tim.
The "issue" may not be an issue. the issue may be my understanding of workgroups and how they come into play for iChat.
My initial problem/issue:
when I added a particular user to ichat, from our internal jabber (ichat) server, the account added fine, however there were no other users in the list.
all other users that I added:
when adding to our internal ichat server, all of the other users showed up.
The difference between the users that had everyone show up and the one that had no other users show up:
all users are part of workgroup "workgroup". The user I added that had no "buddies" in her ichat list, was also part of a 2 other groups "workgroup", "fin", and "acctpay".
So i guess my question is, how can I make the user with no buddies, show all the other users on the ichat server?
thanks!

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