IChat freezing and not responding during video chats!

I'll start a video chat, and then about 20-30 seconds in, the chat will freeze, and iChat will become completely unresponsive. Then, I have to force quit it, start it back up, and only run into the same problem again! Any help would be greatly appreciated!

I see you post this same solution to many people. I have tried it to no avail. I am having the exact same problem with the video going out about 30 seconds after the chat starts, then the app freezes if I try to do anything. I spent 30 minutes on the phone with Apple Care troubleshooting it today.
I'm starting to think my ISP is the root of the problem (Cox). http://www.canyouseeme.org - also says that it cannot see my computer on port 16402 (which is what I understand iChat tries to use in Leopard).
Even if setting a bandwidth limit of 500Kbps worked for me I would still be unsatisfied, as I don't understand why I should have to limit the quality of my chat when I have a connection capable of 15Mbps down /1.5Mbps up.

Similar Messages

I have a mac book pro and when I turned on iChat it would not let me video chat with more then one person even though I was able to in the past. It only showed an icon to video chat with one person. Please help!!

I have a mac book pro and when I turned on iChat it would not let me video chat with more then one person even though I was able to in the past. It only showed an icon to video chat with one person. Please help!!!! ASAP

Hi,
Check the iChat Menu > Preferences > Video Section > Bandwidth setting.
iChat needs to see a Minimum of 128kbps to do 1-1 chats in Video
For 3 and 4 way chats it needs 384kbps
Set the Bandwidth to 500kbps if it is set lower.
Also check the speed you are getting from your Internet supplier.
9:28 PM Thursday; February 23, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Itunes 10 update on windows 7 makes it freeze and not respond

Ever since I updated my itunes to the newest version my itunes will freeze and not respond everytime I open it.
I use windows 7 and have not add-ons
any help

Many thanks.
That's consistent with an application (other than QuickTime itself) having dropped old QuickTime componentry in your system files.
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
If you have a 32-bit version of Windows, open the "System32" folder.
If you have a 64-bit version of Windows, open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

Safari freezes and not respond, Chrome works great why?

I just upgraded to Yosemite, and Safari keeps freezing and not responding I have tried everything from removing aches, remove web history but keep freezing. On the other hand, Chrome works fantastic so needs to be something only related with Safari. Apple says Safari goes 6x faster than other web browser, well in my hands in can prepare my lunch and finish it before it opens one page, so 6x faster maybe in Cupertino because not in my laptop. Any suggestions of how to fix the Safari????

Hi ...
From your Safari menu bar click Safari > Preferences then select the Privacy tab.
Click: Remove All Website Data
No open a Finder window. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following
~/Library/Caches/com.apple.Safari/Cache.db
Click Go then move the Cache.db file to the Trash.
Quit and relaunch Safari to test.
If that didn't help, try troubleshooting extensions.
From the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test.
If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.
If it's not an extensions issue, try troubleshooting third party plug-ins.
Back to Safari > Preferences. This time select the Security tab. Deselect: Allow all other plug-ins. Quit and relaunch Safari to test.
If that made a difference, instructions for troubleshooting plugins here.

WHY IS FIREFOX ALWAYS FREEZING AND NOT RESPONDING?

when i start to use firefox on facebook it works ok for a bit and then it starts not responding or is really slow. i never had any problems with firefox till these latest updates. what could the problem be. it's very frustrating and i have always liked using this until now.
i have deleted program and reloaded it and have same thing

WHY IS FIREFOX ALWAYS FREEZING AND NOT RESPONDING?
i have deleted program and reloaded it and have same thing

My Lightroom program keeps freezing and (not responding) what can I do?

My Lightroom program keeps freezing and (not responding) what can I do?

What version?
What operating system?
When?
Are you getting any error message?
Has it ever worked before?

HT4061 My iPad 2 screen is freezing and not responding. I can't even get it to open up. What do I do?

My iPad 2 screen is freezing up on me and not responding to my prompt. I can't even slide it to open or shut off the power. What do I do?

Try a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

Satellite L305-S5955 Freezing and not responding

I have had this laptop for more than 4 years now and recently I have had issues with it freezing up and not responding within approximately 5-10 min of booting up. I have had to do a system restore to factory out of box state 3 times now. What could be causing this issue and how do I stop it from happening again? Please help me!!!!

How to create a system repair disc?http://windows.microsoft.com/en-us/windows7/create-a-system-repair-disc
I Love my Satellite L775D-S7222 Laptop. Some days you're the windshield, Some days you're the bug. The Computer world is crazy. If you have answers to computer problems, pass them forward.

IChat audio not working during video chats

For the last month or so I have been unable to get normal audio connections during iChat video chats.
The person on the other end can hear me, but the audio I hear from them pops in and out and frequently seems muted. I thought it was their computer at first, but now the problem seems to be happening to me chatting with different people that are on different computers. It's also not an internet problem at my home, because the problem occurs consistently when I am at different locations, in different cities.
It's not my mute button, and I've checked my sound preferences in system preferences and everything looks okay. This seems to be associated with a system software upgrade and I'd love to know how to fix it. Running OS 10.6.4 on a MacBook Pro 17".
I read some of the other discussions on this topic and couldn't find a solution, or anything I could easily understand how to fix.
Thanks for any help!

Hi,
iChat 5 uses your whole Internet speed.
This is different to iChat 4 and Earlier that was capped by what was set in System Preferences > Quicktime > Streaming (Also not there in Snow Leopard).
If you and your Buddy are on vastly different Internet speed iChat will try to match the lowest Upload speed at both end.
After that Buffering tries to smooth out the natural variances in Connection speed you have.
This is where the issue mostly lies.
iChat has always tended to drop Audio before any picture issue show up.
As the Max setting in Quicktime was 1.5Mbps a 5% or even 10% variance was handled by iChat.
However in iChat 5 you may be on a 20Mbs+ service both Up and down and 5% of this is more than can be handled by the iChat Buffering.
What you can do is Limit iChat in the iChat Menu > Preferences > Video/Audio section > Bandwidth Limit.
Set it to 500kbps as a start.
Get your Buddy to do the same no matter what version they have.
If this is successful then try the 1Mb setting.
You can change during a chat.
If you have the Connection Doctor Open (Video Menu) you can watch the Bit rates change as the Buffering smooths this out.
Get you Buddy to Increase his Bandwidth Limit once the Bit rate has smoothed out.
Essentially repeat for each increase until you find what speed you can manage predictably and works with the most amount of Buddies.
NOTES:
Don't try below 200kbps. The real world lower Limit is 100kbps and you need some for any variances if someone only has 128kbps upload.
384Kbps is the lower limit for a 4 way Video chat with you as Host, so 500kbps is more than enough. You will only see figures in the Connection Doctor above this if both ends are on a very fast service. (Higher speeds as Host does stop 3rd and 4th Buddies causing a quality drop off).
Things that can impinge on your Connection Speed are other computers such as one doing a Download of something. You are left with a smaller Portion (Bandwidth).
Other apps also use some Bandwidth which is why iChat refers to the control as Bandwidth Limit - allowing enough for other apps.
11:44 PM Saturday; September 11, 2010
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

Illustrator CC 64-bit release 2014.1.0 keeps freezing and "not responding" on windows 8.1

Every time I return focus to the app it freezes and the app says "not responding". It starts to work in about 10 seconds. Also, while I'm in the app it will do the same thing, especially it seems when I click in a panel. It seems to help if I go off-line so I'm thinking it is going online to check something perhaps?
Please help, Illustrator is practically unusable at this point.
Thanks,
Nigel

Nigel,
You may try this Extensions Suitcase 5 update:
http://www.extensis.com/support/product-support/suitcase-fusion-5/
Direct update link:
http://bin.extensis.com/SuitcaseFusion5-M-16-2-5.zip
It was suggested in a somewhat similar case recently, but is still untested.
Illustrator freezes upon sleep

Photoshop CS2 freezing and "Not Responding"

I've had Photoshop CS2 running on the same computer and OS (Vista) since around the time it came out, and it's always worked fine for me.
A week or so ago Photoshop began to freeze continuously, and when it freezes I click on it and it goes into its "Not Responding" phase where the screen whites out. Sometimes it prompts me to close the program. I usually wait until it unfreezes (around 30 seconds) but if I open another window to pass the time, I can't click directly back into Photoshop, I have to minimize the other windows I was using to get to it, and it will not respond the first few seconds when I open the window or the program itself. Sometimes I can get a minute or so of work done, but that's usually it.
I've tried uninstalling the program then reinstalling many times, deleting the preference files with Ctrl+Alt+Del, etc. I have plenty of memory left on my computer. It's only photoshop that does this, ImageReady works fine.
Is there anything else I can try to fix it?

Please allow me to suggest a way to help determine if you have hardware problems...
Try this:
1. Click your Start button and type Event Viewer in the search box. When Event Viewer comes up, click it.
2. Look in the Windows System log (or Administrative Events) for errors. If you are seeing, for example, recoverable disk errors, they will be logged.
3. Are you seeing any actual crashes of Photoshop? If so, look in the Application log for more information on these events, especially for the "Faulting Module" information.
Also:
A. Have you changed / installed any 3rd party software / plug-ins since it worked well?
B. Has your maximum RAM allocation for Photoshop changed? What value have you set in Edit - Preferences - Performance, and what is your total RAM in your system?
-Noel

Keeps freezing and not responding

For the past few weeks my web browser keeps freezing up on me and i get the message on top of the browser saying not responding. I thought my computer was all cluttered with files or cookies. So I reinstalled my windows 7. In the process deleting everything on my computer. I thought this was going to fix the problem but no luck. It is still doing the same thing.

It started happening to me when I updated Flashplayer. Not only did Firefox hang but sometimes it would also crash. I went into 'about:crashes' and checked the last 5 crash reports and every report said "plugin Shockwave Flash Version:11.9.900.117 Filename:NPSWF32_11_9_900_117.dll"
I uninstalled Firefox then reinstalled it and now it's working fine. Maybe it was an add-on that was upsetting Flashplayer. I now only install add-ons one at a time before testing them.

IChat update and I can't video chat anymore! help!

Hi to whoever can help me!
I just got my MacBook, and I am having trouble starting video chats with my friends whom have PC's. I was able to video chat with them until I downloaded the iChat update. Now, I can't start any video chats. I have my 2Wire HomePortal 2700HG-B (Through AT&T Yahoo! DSL) set so my computer is in DMZPlus mode, and I also turned off the Mac's built in firewall. Is there any way to fix this, or are there any other suggestions? They are greatly appreciated! Thanks for your time in helping to fix this!
Bryan
Date/Time: 2007-01-15 15:55:50.064 -0600
OS Version: 10.4.8 (Build 8L2127)
Report Version: 4
iChat Connection Log:
AVChat started with ID 3303049977.
bcpharmd87: State change from AVChatNoState to AVChatStateWaiting.
0x159f5ed0: State change from AVChatNoState to AVChatStateInvited.
0x159f5ed0: State change from AVChatStateInvited to AVChatStateConnecting.
bcpharmd87: State change from AVChatStateWaiting to AVChatStateConnecting.
bcpharmd87: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -8
0x159f5ed0: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -8
Video Conference Error Report:
Video Conference Support Report:
Video Conference User Report:
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0x93d21000 - 0x93dd9fff com.apple.audio.toolbox.AudioToolbox 1.4.3 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x93e1b000 - 0x93e1bfff com.apple.audio.units.AudioUnit 1.4.2 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x93e1d000 - 0x93feffff com.apple.QuartzCore 1.4.9 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x94040000 - 0x94081fff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
0x94089000 - 0x940c3fff com.apple.opengl 1.4.12 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x940ff000 - 0x94147fff com.apple.bom 8.5 (86.3) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x94151000 - 0x9418ffff com.apple.vmutils 4.0.2 (93.1) /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x941d3000 - 0x941e4fff com.apple.securityfoundation 2.2.1 (28150) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x941f2000 - 0x94230fff com.apple.securityinterface 2.2.1 (27695) /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x9424c000 - 0x9425bfff com.apple.CoreGraphics 1.258.38 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x94262000 - 0x9426dfff com.apple.CoreGraphics 1.258.38 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x942b9000 - 0x942d3fff com.apple.CoreGraphics 1.258.38 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x942d9000 - 0x94592fff com.apple.QuickTime 7.1.3 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
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0x948c5000 - 0x948d4fff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x948db000 - 0x94904fff com.apple.LDAPFramework 1.4.2 (69.1.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x9490a000 - 0x94919fff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
0x9491d000 - 0x94942fff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x9494e000 - 0x9496bfff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x94972000 - 0x949d7fff com.apple.Bluetooth 1.7.9 (1.7.9f12) /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
0x94c96000 - 0x94d28fff com.apple.WebKit 418.9.1 /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x94d82000 - 0x94e04fff com.apple.JavaScriptCore 418.3 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/JavaScriptCor e.framework/Versions/A/JavaScriptCore
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0x9529b000 - 0x952befff libxslt.1.dylib /usr/lib/libxslt.1.dylib
0x95a29000 - 0x95a2afff libCyrillicConverter.dylib /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
0x95a2c000 - 0x95a2dfff libGreekConverter.dylib /System/Library/CoreServices/Encodings/libGreekConverter.dylib
0x95a31000 - 0x95a47fff libJapaneseConverter.dylib /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0x95a49000 - 0x95a6afff libKoreanConverter.dylib /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0x95a77000 - 0x95a85fff libSimplifiedChineseConverter.dylib /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x95a8a000 - 0x95a8bfff libThaiConverter.dylib /System/Library/CoreServices/Encodings/libThaiConverter.dylib
0x95a8d000 - 0x95a9ffff libTraditionalChineseConverter.dylib /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0x9643f000 - 0x9643ffff com.apple.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x96922000 - 0x96944fff com.apple.speech.LatentSemanticMappingFramework 2.5 /System/Library/PrivateFrameworks/LatentSemanticMapping.framework/Versions/A/La tentSemanticMapping
0x969b5000 - 0x96a83fff com.apple.opengl 1.4.12 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x96a9e000 - 0x96a9ffff com.apple.opengl 1.4.12 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLSystem.dy lib
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0x96bf1000 - 0x96bf2fff com.apple.MonitorPanelFramework 1.1.1 /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l
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0x97d87000 - 0x98871fff com.apple.QuickTimeComponents.component 7.1.3 /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
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0x98a84000 - 0x98c2cfff com.apple.QuickTimeH264.component 7.1.3 /System/Library/QuickTime/QuickTimeH264.component/Contents/Resources/QuickTimeH 264.scalar
0x98c9c000 - 0x98d59fff com.apple.QuickTimeMPEG4.component 7.1.3 /System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeMPEG 4
0x991ce000 - 0x991d9fff com.apple.IMFramework 3.1.2 (428) /System/Library/Frameworks/InstantMessage.framework/Versions/A/InstantMessage
0x991e3000 - 0x9934ffff com.apple.MessageFramework 2.1.1 (752.3) /System/Library/Frameworks/Message.framework/Versions/B/Message
MacBook (White, 2GHz) Mac OS X (10.4.8) 1GB RAM, 120GB Hard Drive, SuperDrive, Windows XP Professional (through Parallels)

Hi,
In Messages > Preferences > Video section > Bandwidth drop down try setting the speed to 500kbps
This is faster then the min for 4 way video chats but can slow the chat to a more common speed.
Basically as internet speeds have increased the differences between two buddies can be greater.
Using slower speeds can be a more common area of speed.
It can also help when ISPs tried to combat Peer-to-Peer file sharing and slow down your service.
Video chats are Peer-to-Peer and the ISPs can't tell the difference.
11:32 pm Saturday; November 2, 2013
 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

My MacBook Pro keeps freezing and not responding correctly.

Okay, so yesterday I finished FaceTiming a friend and I closed my MacBook Pro like I normally do so it can sleep on my account. But when I open it, it keeps crashing (like it shows the screen and then for like 15 seconds it shows a gray screen and then back to the desktop background) and its not responding as fast as it normally does. It doesn't even show the dock where Safari and FaceTime and iTunes is. But when I go to the Guest User account, it all works fine. I don't know if I've been hacked or not but I would really appreciate it if someone has found the solution to this problem. Thank you so very much for trying to solve it in advance and Happy Holidays.

When you have the problem, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

After the recent update I am having issues with Flash based games freezing and not responding.

After the recent update I am having issues with flash based programs not running or loading correctly. The programs will not load or take an extremely long time to load compared to jsut a few days ago. This happens across the board on anything flash based. Also, once they do load they will freeze, stop responding or need to be constantly refreshed to come back alive which is short lived at best. I went thru the help and did all the file deleting, cache clearing, disabling hardware acceleration, removing then reinstalling flash, and even removing and reinstalling my browsers. None of this has helped at all. I am using Chrome and it is up to date and I checked my Flash player and it is up to date. I am running windows 7 64bit.

Here's what you're up against guys,
Adobe writes the base code for Flash Player, and then hands it off to Google, who adapt it to a PPAPI plug-in (it's NPAPI when Adobe writes it). It's then "PepperFlash" and Google embeds it in their Chrome browser. While Google is pushing a "webwide" move to PPAPI Flash Content, a reinvention of the wheel so to speak, not everyone "got the memo", and Google is slowly making it so that PepperFlash will block NPAPI Flash content from running properly, and you have to disable PepperFlash to force the NPAPI plug-in to work, which sometimes fixes it, sometimes not. I have a feeling this is only going to get worse. HTML5 will eventually resolve the video end but game developers need to come up with something that won't require a plug-in.
And to the first post: Since PepperFlash is embedded in Chrome by Google, you can uninstall and reinstall Flash Player from here until your hard drive literally seizes up.... guess what? It has NO EFFECT at all on the PepperFlash plug-in in Chrome because it's a separate file in a separate folder and the uninstaller & installers don't have anything to do with it.

IChat freezing and not responding during video chats!

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