Ichat not connecting for video chat

Question

hi
when i try to video chat with my buddys it wont connect.
it gives me a pop up box saying
"there was a communication error during your chat"
and it tells me that it failed to start video chat because I did not respond.
this message comes up both when i make a call or accept a call.
it used to work and just suddenly stoped working for some reason.
i called apple support and they got me to add a new buddy "appleu3test02" and when i video chat this buddy it plays a video. the guy told me that there were no problems with my ichat, but today it is sporadic in playing this video and i cant ichat anyone.
i am also having troubles with my skype as well this suggests to me that there is something i need to fix on my computer
how can i fix this?
please help.

Answer 1

Hi
is very low, any chance you are on dial-up rather than broadband?
no im on broadband
So you are on a network?
i dont know
Who is system administrator?
what is this?
How am I connected to Internet? Make & model of Modem/Router?
Computer -> blue cable -> wall in my room -> wall in study -> black box- Cabac 10/100 Mbps 5 port fast Ethernet switch -> black box-Speed stream -> wall - (I think this may be the internet?)
Can I post an error log (not actually going to do it)?
Date/Time: 2007-06-24 18:55:03.391 +1000
OS Version: 10.4.9 (Build 8P2137)
Report Version: 4
iChat Connection Log:
AVChat started with ID 1328544427.
[email protected]: State change from AVChatNoState to AVChatStateWaiting.
0xd5510c0: State change from AVChatNoState to AVChatStateInvited.
0xd5510c0: State change from AVChatStateInvited to AVChatStateConnecting.
[email protected]: State change from AVChatStateWaiting to AVChatStateConnecting.
[email protected]: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -8
0xd5510c0: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -8
Video Conference Error Report:
@SIP/Transport.c:121 type=4 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP m.0:61233;branch=z9hG4bK64b53bf70868d372
To: "appleu3test026" <sip:[email protected]:5061>;tag=1856650410
From: "[email protected]" <sip:[email protected]>;tag=1313546017
Call-ID: 8f9a24ae-2230-11dc-a2eb-d5228b7413c4@10-0-0-4
CSeq: 1 INVITE
Contact: <sip:[email protected]:5061>
User-Agent: Viceroy 1.2
Content-Type: application/sdp
Content-Length: 414
[v=0
o=vcauto2 0 0 IN IP4 17.202.32.32
[email protected]
c=IN IP4 17.202.32.32
b=AS:2147483647
t=0 0
a=hwi:1056:2:2000
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 16386 RTP/AVP 12
a=rtcp:16387
a=rtpID:1796691953
m=video 16384 RTP/AVP 126
a=rtcp:16385
a=rtpmap:126 X-H264
a=RTCP:AUDIO 16387 VIDEO 16385
a=fmtp:126 imagesize 0 rules 20:640:480:640:480
a=framerate:20
a=rtpID:883035256
@SIP/Transport.c:121 type=4 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP m.0:61233;branch=z9hG4bK64b53bf70868d372
To: "appleu3test026" <sip:[email protected]:5061>;tag=1856650410
From: "[email protected]" <sip:[email protected]>;tag=1313546017
Call-ID: 8f9a24ae-2230-11dc-a2eb-d5228b7413c4@10-0-0-4
CSeq: 1 INVITE
Contact: <sip:[email protected]:5061>
User-Agent: Viceroy 1.2
Content-Type: application/sdp
Content-Length: 414
[v=0
o=vcauto2 0 0 IN IP4 17.202.32.32
[email protected]
c=IN IP4 17.202.32.32
b=AS:2147483647
t=0 0
a=hwi:1056:2:2000
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 16386 RTP/AVP 12
a=rtcp:16387
a=rtpID:1796691953
m=video 16384 RTP/AVP 126
a=rtcp:16385
a=rtpmap:126 X-H264
a=RTCP:AUDIO 16387 VIDEO 16385
a=fmtp:126 imagesize 0 rules 20:640:480:640:480
a=framerate:20
a=rtpID:883035256
@SIP/Transport.c:121 type=4 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP m.0:61233;branch=z9hG4bK64b53bf70868d372
To: "appleu3test026" <sip:[email protected]:5061>;tag=1856650410
From: "[email protected]" <sip:[email protected]>;tag=1313546017
Call-ID: 8f9a24ae-2230-11dc-a2eb-d5228b7413c4@10-0-0-4
CSeq: 1 INVITE
Contact: <sip:[email protected]:5061>
User-Agent: Viceroy 1.2
Content-Type: application/sdp
Content-Length: 414
[v=0
o=vcauto2 0 0 IN IP4 17.202.32.32
[email protected]
c=IN IP4 17.202.32.32
b=AS:2147483647
t=0 0
a=hwi:1056:2:2000
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 16386 RTP/AVP 12
a=rtcp:16387
a=rtpID:1796691953
m=video 16384 RTP/AVP 126
a=rtcp:16385
a=rtpmap:126 X-H264
a=RTCP:AUDIO 16387 VIDEO 16385
a=fmtp:126 imagesize 0 rules 20:640:480:640:480
a=framerate:20
a=rtpID:883035256
@SIP/Transport.c:121 type=4 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP m.0:61233;branch=z9hG4bK64b53bf70868d372
To: "appleu3test026" <sip:[email protected]:5061>;tag=1856650410
From: "[email protected]" <sip:[email protected]>;tag=1313546017
Call-ID: 8f9a24ae-2230-11dc-a2eb-d5228b7413c4@10-0-0-4
CSeq: 1 INVITE
Contact: <sip:[email protected]:5061>
User-Agent: Viceroy 1.2
Content-Type: application/sdp
Content-Length: 414
[v=0
o=vcauto2 0 0 IN IP4 17.202.32.32
[email protected]
c=IN IP4 17.202.32.32
b=AS:2147483647
t=0 0
a=hwi:1056:2:2000
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 16386 RTP/AVP 12
a=rtcp:16387
a=rtpID:1796691953
m=video 16384 RTP/AVP 126
a=rtcp:16385
a=rtpmap:126 X-H264
a=RTCP:AUDIO 16387 VIDEO 16385
a=fmtp:126 imagesize 0 rules 20:640:480:640:480
a=framerate:20
a=rtpID:883035256
@SIP/Transport.c:121 type=4 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP m.0:61233;branch=z9hG4bK64b53bf70868d372
To: "appleu3test026" <sip:[email protected]:5061>;tag=1856650410
From: "[email protected]" <sip:[email protected]>;tag=1313546017
Call-ID: 8f9a24ae-2230-11dc-a2eb-d5228b7413c4@10-0-0-4
CSeq: 1 INVITE
Contact: <sip:[email protected]:5061>
User-Agent: Viceroy 1.2
Content-Type: application/sdp
Content-Length: 414
[v=0
o=vcauto2 0 0 IN IP4 17.202.32.32
[email protected]
c=IN IP4 17.202.32.32
b=AS:2147483647
t=0 0
a=hwi:1056:2:2000
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 16386 RTP/AVP 12
a=rtcp:16387
a=rtpID:1796691953
m=video 16384 RTP/AVP 126
a=rtcp:16385
a=rtpmap:126 X-H264
a=RTCP:AUDIO 16387 VIDEO 16385
a=fmtp:126 imagesize 0 rules 20:640:480:640:480
a=framerate:20
a=rtpID:883035256
@SIP/Transport.c:121 type=4 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP m.0:61233;branch=z9hG4bK64b53bf70868d372
To: "appleu3test026" <sip:[email protected]:5061>;tag=1856650410
From: "[email protected]" <sip:[email protected]>;tag=1313546017
Call-ID: 8f9a24ae-2230-11dc-a2eb-d5228b7413c4@10-0-0-4
CSeq: 1 INVITE
Contact: <sip:[email protected]:5061>
User-Agent: Viceroy 1.2
Content-Type: application/sdp
Content-Length: 414
[v=0
o=vcauto2 0 0 IN IP4 17.202.32.32
[email protected]
c=IN IP4 17.202.32.32
b=AS:2147483647
t=0 0
a=hwi:1056:2:2000
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 16386 RTP/AVP 12
a=rtcp:16387
a=rtpID:1796691953
m=video 16384 RTP/AVP 126
a=rtcp:16385
a=rtpmap:126 X-H264
a=RTCP:AUDIO 16387 VIDEO 16385
a=fmtp:126 imagesize 0 rules 20:640:480:640:480
a=framerate:20
a=rtpID:883035256
@SIP/Transport.c:121 type=4 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP m.0:61233;branch=z9hG4bK64b53bf70868d372
To: "appleu3test026" <sip:[email protected]:5061>;tag=1856650410
From: "[email protected]" <sip:[email protected]>;tag=1313546017
Call-ID: 8f9a24ae-2230-11dc-a2eb-d5228b7413c4@10-0-0-4
CSeq: 1 INVITE
Contact: <sip:[email protected]:5061>
User-Agent: Viceroy 1.2
Content-Type: application/sdp
Content-Length: 414
[v=0
o=vcauto2 0 0 IN IP4 17.202.32.32
[email protected]
c=IN IP4 17.202.32.32
b=AS:2147483647
t=0 0
a=hwi:1056:2:2000
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 16386 RTP/AVP 12
a=rtcp:16387
a=rtpID:1796691953
m=video 16384 RTP/AVP 126
a=rtcp:16385
a=rtpmap:126 X-H264
a=RTCP:AUDIO 16387 VIDEO 16385
a=fmtp:126 imagesize 0 rules 20:640:480:640:480
a=framerate:20
a=rtpID:883035256
@SIP/Transport.c:121 type=4 (00000000/0)
[SIP/2.0 180 Ringing
Via: SIP/2.0/UDP m.0:61233;branch=z9hG4bK64b53bf70868d372
To: "appleu3test026" <sip:[email protected]:5061>;tag=1856650410
From: "[email protected]" <sip:[email protected]>;tag=1313546017
Call-ID: 8f9a24ae-2230-11dc-a2eb-d5228b7413c4@10-0-0-4
CSeq: 1 INVITE
Contact: <sip:[email protected]:5061>
User-Agent: Viceroy 1.2
Content-Length: 0
@SIP/Transport.c:121 type=4 (00000000/0)
[SIP/2.0 100 Trying
Via: SIP/2.0/UDP m.0:61233;branch=z9hG4bK64b53bf70868d372
To: "appleu3test026" <sip:[email protected]:5061>
From: "[email protected]" <sip:[email protected]>;tag=1313546017
Call-ID: 8f9a24ae-2230-11dc-a2eb-d5228b7413c4@10-0-0-4
CSeq: 1 INVITE
User-Agent: Viceroy 1.2
Content-Length: 0
Video Conference Support Report:
Video Conference User Report:
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0x92bac000 - 0x92bacfff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x92bae000 - 0x92bbefff com.apple.ImageCapture 3.0.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x92bcd000 - 0x92bd5fff com.apple.speech.recognition.framework 3.6 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x92bdb000 - 0x92be1fff com.apple.securityhi 2.0.1 (24742) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x92be7000 - 0x92c78fff com.apple.ink.framework 101.2.1 (71) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x92c8c000 - 0x92c90fff com.apple.help 1.0.3 (32.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x92c93000 - 0x92cb1fff com.apple.openscripting 1.2.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x92cc3000 - 0x92cc9fff com.apple.print.framework.Print 5.2 (192.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x92ccf000 - 0x92d32fff com.apple.htmlrendering 66.1 (1.1.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x92d59000 - 0x92d9afff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x92dc1000 - 0x92dcffff com.apple.audio.SoundManager 3.9.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x92dd6000 - 0x92ddbfff com.apple.CommonPanels 1.2.3 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x92de0000 - 0x930d5fff com.apple.HIToolbox 1.4.9 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x931db000 - 0x931e6fff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x931eb000 - 0x93206fff com.apple.DirectoryService.Framework 3.2 /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x93256000 - 0x93256fff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x93258000 - 0x9390efff com.apple.AppKit 6.4.8 (824.42) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x93c8f000 - 0x93d0afff com.apple.CoreData 91 (92.1) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x93d43000 - 0x93dfdfff com.apple.audio.toolbox.AudioToolbox 1.4.5 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x93e40000 - 0x93e40fff com.apple.audio.units.AudioUnit 1.4.2 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x93e42000 - 0x94003fff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x94049000 - 0x9408afff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
0x94092000 - 0x940ccfff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x940d1000 - 0x940e2fff com.apple.CoreVideo 1.4 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x94126000 - 0x9416efff com.apple.bom 8.5 (86.3) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x94178000 - 0x941b6fff com.apple.vmutils 4.0.2 (93.1) /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x941fa000 - 0x9420bfff com.apple.securityfoundation 2.2.1 (28150) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x94219000 - 0x94257fff com.apple.securityinterface 2.2.1 (27695) /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x94273000 - 0x94282fff com.apple.CoreGraphics 1.258.61 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x94289000 - 0x94294fff com.apple.CoreGraphics 1.258.61 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x942e0000 - 0x942fafff com.apple.CoreGraphics 1.258.61 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94300000 - 0x945bafff com.apple.QuickTime 7.1.3 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x9471e000 - 0x94864fff com.apple.AddressBook.framework 4.0.4 (485.1) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x948f0000 - 0x948fffff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x94906000 - 0x9492ffff com.apple.LDAPFramework 1.4.2 (69.1.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x94935000 - 0x94944fff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
0x94948000 - 0x9496dfff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x94979000 - 0x94996fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x9499d000 - 0x94a03fff com.apple.Bluetooth 1.7.14 (1.7.14f14) /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
0x94cc2000 - 0x94d54fff com.apple.WebKit 419 /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x94dae000 - 0x94e30fff com.apple.JavaScriptCore 418.3 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/JavaScriptCor e.framework/Versions/A/JavaScriptCore
0x94e69000 - 0x95148fff com.apple.WebCore 418.21 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x952c7000 - 0x952eafff libxslt.1.dylib /usr/lib/libxslt.1.dylib
0x96471000 - 0x96471fff com.apple.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x96958000 - 0x9697afff com.apple.speech.LatentSemanticMappingFramework 2.5 /System/Library/PrivateFrameworks/LatentSemanticMapping.framework/Versions/A/La tentSemanticMapping
0x969eb000 - 0x96ac2fff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x96add000 - 0x96adefff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLSystem.dy lib
0x96ae0000 - 0x96ae5fff com.apple.agl 2.5.9 (AGL-2.5.9) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x96c3c000 - 0x96c3cfff com.apple.MonitorPanelFramework 1.1.1 /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l
0x9739e000 - 0x97487fff com.apple.viceroy.framework 278.2 /System/Library/PrivateFrameworks/VideoConference.framework/Versions/A/VideoCon ference
0x97bcb000 - 0x97bcdfff com.apple.DisplayServicesFW 1.8.2 /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x97dfa000 - 0x988dafff com.apple.QuickTimeComponents.component 7.1.3 /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
0x9923b000 - 0x99246fff com.apple.IMFramework 3.1.4 (429) /System/Library/Frameworks/InstantMessage.framework/Versions/A/InstantMessage
0x99250000 - 0x993bcfff com.apple.MessageFramework 2.1.1 (752.3) /System/Library/Frameworks/Message.framework/Versions/B/Message
Does ISP have VoIP?
What are my download/upload speeds?
that program you sent me yesterday would not work so i used
http://www.speakeasy.net/speedtest/ but that is not in australia
Just a guess. You're in Australia, is your modem/router a Speedtouch?
???