IChat sound issue

My iChat will allow me to connect in video form. I can see the other person, I can use my mic and they can hear me, but I can't hear what they are saying. I have checked all of the volume controls I know about and still haven't been able to find a solution. Any ideas on where to go from here?

Hi,
Start with opening the Connection Doctor (Video menu) during a Chat)
DO you get a Green Bar for both Video and Audio ?
This will indicate they are at least sending an Audio Stream.
What are the Frame Rates and Bit rats of both ends.
Most Intels should be managing about 20-30 fps and show between 200 and 500+ kbps depending on the Internet Connections both of you have.
The Frame  Rate should be rock solid.
The Bit Rate may change a few kbps at a time but be broadly stable  (Anything exceeding 5% is not good)
IF the Bit rate does vary by 5% then the iChat Buffering that smooths out the Video may not be able to cope.
It smooths things out by dropping Frames.  There comes point when the Audio will not be in Sync so it drops that entirely.
IF this seems to be the situation then open the iChat Preferences > Video Section and drop the Bandwidth Setting to 500kbps.
This should be below any influence of variations caused by the ISP's Service.
I should point out that if you cannot here them it may be they have not got their Mic On, or have the Volume High enough, or picked out the Input device in iChat.  (it may not be you)
9:23 PM      Monday; October 3, 2011
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