IChat using AIM account suddenly won't work with MAC accounts

Hello,
Our company is all Mac and uses ichat on a daily basis for employees to communicate around the world. I have a user in Canada who is experiencing a perplexing problem.
Until recently, her iChat text ability worked just fine, whether it was to another user with an AIM or Mac ID. She is using an AIM ID. However, there are now 2 users that have Mac ID's that she is unable to receive or send text messages from. If they send her a message, it shows she has an incoming message but she cannot open it. Nor can she send them a message. She can however, video chat with them. I thought at first it had something to do with her having an AIM account and them having Mac accounts, but she is still able to send and receive messages from all other users with Mac accounts.
I have gone through all her settings that I can think of; nothing is blocked. I asked her if she noticed the problem after an update or something like that. She thinks she was prompted to do a software update shortly before the problem started, but she's not 100%. She's on a MacBook running Mac OS X 10.5.8 and iChat 4.0.2 (604).
Any insight into fixing this would be greatly appreciated!

Hi,
Check the two @Mac names are not set to use Encryption.
9:21 PM Wednesday; November 3, 2010
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

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IChat using AIM account suddenly won't work with MAC accounts

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