IChat ver. 5.0 problem with seeing other person.

Hey there, I have iChat for snow leopard and seem to have problems with seeing the other person when I video chat with them. It's like there are multiple colored squares and my friend's face freezes on half of the video chat screen. How do I fix this? Thanks.

Hi
In ichats prefs click on video and change bandwidth limit to 500, if still happens try lower.

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    AUTH: DEBUG from com.sun.comms.client.security.auth.modules.impl.SunLDAPLoginModule Thread httpSSLWorkerThread-443-18 ipaddress=<AFFECTED_IP> sessionid= at 11/09/10 11:19:14,674- SunLDAPLoginModule:initialize()
    AUTH: DEBUG from com.sun.comms.client.security.auth.modules.impl.SunLDAPLoginModule Thread httpSSLWorkerThread-443-18 ipaddress=<AFFECTED_IP> sessionid= at 11/09/10 11:19:14,676- SunLDAPLoginModule:login()
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    AUTH: DEBUG from com.sun.comms.client.web.sso.SSOFilter Thread httpSSLWorkerThread-443-32 ipaddress=<AFFECTED_IP> sessionid=0fabb5152fbab756c5ef6cdb2c1d at 11/09/10 11:19:14,933- SSO is disabled
    AUTH: DEBUG from com.sun.comms.client.web.authorization.MailAuthorizationFilter Thread httpSSLWorkerThread-443-32 ipaddress=<AFFECTED_IP> sessionid=0fabb5152fbab756c5ef6cdb2c1d at 11/09/10 11:19:14,935- Removing token parameter from the mail backend service request
    PROXY_MAIL: DEBUG from com.sun.comms.client.web.services.sun.MailServiceProxy Thread httpSSLWorkerThread-443-32 ipaddress=<AFFECTED_IP> sessionid=0fabb5152fbab756c5ef6cdb2c1d at 11/09/10 11:19:14,938- reqURI: /iwc/svc/wmap/cmd.mjs
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    PROTOCOL: DEBUG from com.sun.comms.client.protocol.ProtocolEngineServlet Thread httpSSLWorkerThread-443-37 ipaddress=<PREVIOUS_IP> sessionid=1a60d56c1deb585e05bf126aa4fe at 11/09/10 11:19:15,831- Iwc Protocol command issued: get_allprefs.iwc
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    CONFIG: DEBUG from com.sun.comms.client.web.ServerConfiguration Thread httpSSLWorkerThread-443-37 ipaddress=<PREVIOUS_IP> sessionid=1a60d56c1deb585e05bf126aa4fe at 11/09/10 11:19:15,837- Virtual domain is enabled
    PROTOCOL: WARN from com.sun.comms.client.protocol.delegate.agent.ClientOptionsAgent Thread httpSSLWorkerThread-443-37 ipaddress=<PREVIOUS_IP> sessionid=1a60d56c1deb585e05bf126aa4fe at 11/09/10 11:19:15,839- client preferences not found for domain: siue.edu
    ...and how it's completely different from the other user's session ID. (One odd note -- the other user's browser asks for get_allprefs.iwc, but the affected user's browser doesn't until much later when, after seeing the incorrect mailbox, tried to rectify the problem by closing their browser and revisiting the domain, which bounced them off to main.html since they (apparently) had a valid session:
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    "<AFFECTED_IP>" "NULL-AUTH-USER" "09/Nov/2010:11:24:48 -0600" "GET / HTTP/1.1" 200 279
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    AUTH: DEBUG from com.sun.comms.client.web.sso.SSOFilter Thread httpSSLWorkerThread-443-36 ipaddress=<AFFECTED_IP> sessionid=1a60de74f3d0ef2780bc181221e2 at 11/09/10 11:24:50,928- SSO is disabled
    AUTH: DEBUG from com.sun.comms.client.web.auth.IwcAuthController Thread httpSSLWorkerThread-443-36 ipaddress=<AFFECTED_IP> sessionid=1a60de74f3d0ef2780bc181221e2 at 11/09/10 11:24:50,934- Found a valid session, redirecting user to the main view page
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    AUTH: DEBUG from com.sun.comms.client.web.sso.SSOFilter Thread httpSSLWorkerThread-443-37 ipaddress=<AFFECTED_IP> sessionid=1a60de74f3d0ef2780bc181221e2 at 11/09/10 11:24:51,947- SSO is disabled
    PROTOCOL: DEBUG from com.sun.comms.client.protocol.ProtocolEngineServlet Thread httpSSLWorkerThread-443-37 ipaddress=<AFFECTED_IP> sessionid=1a60de74f3d0ef2780bc181221e2 at 11/09/10 11:24:51,949- Iwc Protocol command issued: get_allprefs.iwc
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    [09/Nov/2010:11:19:14 -0600] conn=408714 op=2173 msgId=86901 - RESULT err=0 tag=97 nentries=0 etime=0 dn="uid=<INCORRECT_USER>,ou=people,o=siue.edu,o=usergroup"
    [09/Nov/2010:11:19:14 -0600] conn=408784 op=4786 msgId=86902 - SRCH base="o=siue.edu,o=usergroup" scope=2 filter="(uid=<INCORRECT_USER>)" attrs="* isMemberOf"
    [09/Nov/2010:11:19:14 -0600] conn=408784 op=4786 msgId=86902 - RESULT err=0 tag=101 nentries=1 etime=0
    [09/Nov/2010:11:19:14 -0600] conn=408714 op=2174 msgId=86903 - BIND dn="uid=<INCORRECT_USER>,ou=People,o=siue.edu,o=usergroup" method=128 version=3
    [09/Nov/2010:11:19:14 -0600] conn=408714 op=2174 msgId=86903 - RESULT err=0 tag=97 nentries=0 etime=0 dn="uid=<INCORRECT_USER>,ou=people,o=siue.edu,o=usergroup"
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    [08/Nov/2010:21:23:10 -0600] conn=407075 op=18839 msgId=75351 - RESULT err=0 tag=101 nentries=1 etime=0
    [08/Nov/2010:21:23:10 -0600] conn=408714 op=680 msgId=75352 - BIND dn="uid=<INCORRECT_USER>,ou=People,o=siue.edu,o=usergroup" method=128 version=3
    [08/Nov/2010:21:23:10 -0600] conn=408714 op=680 msgId=75352 - RESULT err=0 tag=97 nentries=0 etime=0 dn="uid=<INCORRECT_USER>,ou=people,o=siue.edu,o=usergroup"
    I'm stumped -- anyone have any ideas why this is happening to us? (Due to these problems, we've been forced to shutdown our Convergence servers and redirect users to another older webmail product until this is fixed.)

    >
    The other interesting thing I found was while I was searching for the other user's username in the LDAP logs -- earlier I pointed out an interesting entry about "creating a Comms user"; however, the other user logged in previously to Convergence:"creating a Comms user" => means creating user object in memory using details in the LDAP and configuration, it does not create a User entry in LDAP.
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