IChat video an audio buttons greyed out & contact list busted.

Hi folks...
I hope someone can help me. I just tried using my IChat again today and noticed that I can not make video or audio calls at all. Both buttons are completely
greyed out and disabled. Then again they sometimes reactivate and suddenly start working... why the sporadic randomness? Simple text chat is fine but video and audio buttons are dead.
Also I have non active and UNAUTHORISED contacts on my list that I just can not get rid of no matter what. I select the names.. go to EDIT/DELETE, they are removed only to re-appear a few seconds later in my list.
I noticed too that I do not have a com.apple.ichat.plist on my machine at all.. is this normal?
Thank you for your time..
Chris

Hi,
The first thing that strikes me is that this is a Jabber account.
You cannot Video to Non iChat sources.
That means not to GoogleTalk Buddies that are logged in via a web Browser or PC users logged in with the App called GoogleTalk or any other Jabber app on Mac or PC.
iChat Video with Jabber IDs is iChat to iChat only.
Also check the View Menu > Show Statuses
You can turn Off Show Video Status and your own Video icon will show but all your Buddies will display Audio Only icons
Turn that off as well and you get a Buddy List like yours (no green icons for Buddies).
This will effect AIM and Jabber Buddy Lists alike as well as the Bonjour one if you have it active.
Deleting Buddies
It should be a question of Highlighting them and using the backspace key and confirming the delete message that pops up.
Or using the Remove option in the Video menu.
However there are a couple of quirks that have to be looked into.
1) Any log in to the same Buddy list either on the same computer is a different App or on a different computer.
2) Any web Login that may be active.
2a) Active might be a site that has a delayed "Keep Me Logged in" option if you don't specifically Log out.
Both Google and AIM have default periods of two weeks which is then kept "alive" if you keep logging in a web browser or using an App on a phone.
As there is constant communication between the app and the servers the Buddy list is constantly and instantly updated as buddies come on Line or change Status or go Off line.
Another Login will keep telling the server that "this is my Buddy List" and replace names you are trying to remove.
Make sure you are logged out of any other login, iPhone app, Web Browser on phone or Mac or another computer.
10:04 PM Friday; March 29, 2013
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

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