IChat video option "not supported on this computer" but it is a MacBook ...

I bought my wife a MacBook and have been using iChat with an AIM account over a Sprint Sierra 3g/4g hotspot to video chat with my wife while she is away for training.
It has been working for the past several months and now says it is no longer supported. Only audio chats.
Camera works fine in Photo Booth and I made sure that all camera apps were closed when she opened iChat. Also had her reboot her machine and make sure that she had not disabled video. Video menu isn't even available though only audio.
Any idea what is going on??

Hi,
This can be about how much Internet Speed or rather the portion of a shared connection she can "See" on the computer.
Doing a Speed test may determine how much speed she has
http://www.speedtest.net/ (Use the yellow star)
When you say "reboot" do you mean a complete shut down then (Re)starting the machine rather than just using the Restart option ?
I would also try a PRAM reset.
Shut down the computer.
Restart it holding down Apple/CMD (or ⌘)+ALT PR Keys until she has heard three Start Up Bongs.
Lastly it might be that iChat has "Saved" the wrong Bandwidth speed to the .plist involved.
She should do this to find out what iChat can 'See" and has saved.
Shut down iChat
Open Terminal.
Copy and paste this Bold text in to Terminal and hit the Enter/Return key.
/Applications/iChat.app/Contents/MacOS/iChat -errorLogLevel 7
This will cause iChat to Launch and create a Log in Terminal about what it is doing.
It will pause once the Buddy list has loaded with info in the Log about NAT tests and port tests.
She should Quit iChat at this point.
She should copy the log and post it here. (Save it to TextEdit is an option)
Quit Terminal.
About 1/3rd the way Down the Log should list the BWD (Bandwidth) it can see - both upload and download and say whether it can do 1-9 Audio chats or 1-3 Video chats.
Also get her to check the System Profiler and whether in Hardware > USB the computer can "See" the camera ?
8:54 PM Sunday; July 18, 2010
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

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