Ichat video won't work

I just bought a brand new macbook pro. When I try to ichat with my friend, who has regular AIM on her PC, it starts to connect the video, and then tells me she has ended the video session. She says on her end, the same thing happens...it tells her that I have cancelled the session. What do I do?

Hi,
Welcome to the  Discussions
At the top of the Forum is a box titled Recent Users Tips
Use this one Ralph Johns (UK) - kichat: FAQ 3 - How do I get Video and Audio Chats with PCs http://discussions.apple.com/thread.jspa?threadID=1968438
After that tell us what she has done to allow AIM through her Windows Firewall, whether she has allowed the app through her modem/Router and which Version of AIM she is using.
You should also tell us what you have done to set up iChat, the OS and your routing device.
9:36 PM Monday; January 11, 2010
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

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IChat video won't work !! HELP!!!

my girlfriend and I both recently bought mac laptops and hope to have some video conferencing on the go, being that i'm moving away. I already have a mini DV camera, and it works fine with the video conferencing....but she has a logitech one and it won't work with ichat....is there something taht needs to be installed or will it just not work for some reason??
HELP PLEASE!

iSight vs Camcorder or other web-cam FAQ
iChatUSBCam link and other info in there.

Three new Macs ... iChat video won't work over WAN

Hi,
We just bought two iMacs and a MBP, all running Leopard. We can iChat when in the same house on the same wireless network, but when we go back to our homes, it doesn't work. Below is the error. We can use Skype video no problem. iChat text works works fine. We've reinstalled iChat, matched or unmatched the font, reduced the bandwidth in iChat, etc. We haven't altered the router settings. Hope someone has a suggestion. Thanks.
Date/Time: 2008-01-23 20:35:51.339 -0800
OS Version: 10.5.1 (Build 9B18)
Report Version: 4
iChat Connection Log:
2008-01-23 20:35:06 -0800: AVChat started with ID 4010006563.
2008-01-23 20:35:06 -0800: 0x1020e7f0: State change from AVChatNoState to AVChatStateWaiting.
2008-01-23 20:35:06 -0800: [email protected]: State change from AVChatNoState to AVChatStateInvited.
2008-01-23 20:35:38 -0800: 0x1020e7f0: State change from AVChatStateWaiting to AVChatStateConnecting.
2008-01-23 20:35:38 -0800: [email protected]: State change from AVChatStateInvited to AVChatStateConnecting.
2008-01-23 20:35:48 -0800: 0x1020e7f0: State change from AVChatStateConnecting to AVChatStateEnded.
2008-01-23 20:35:48 -0800: 0x1020e7f0: Error -8 (Did not receive a response from 0x1020e7f0.)
2008-01-23 20:35:48 -0800: [email protected]: State change from AVChatStateConnecting to AVChatStateEnded.
2008-01-23 20:35:48 -0800: [email protected]: Error -8 (Did not receive a response from 0x1020e7f0.)
Video Conference Error Report:
Video Conference Support Report:
0.000000 @SIP/Transport.c:2353 type=1 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.1.5;branch=z9hG4bK3b770bb024da23e4
To: 0 <sip:[email protected]:16402>;tag=396488263
From: u0 <sip:[email protected]>;tag=333292834
Call-ID: ea0f44a8-c7e1-11dc-92bd-db1e6e2c13c4@192-168-1-5
CSeq: 1 INVITE
Contact: <sip:[email protected]:16402>
User-Agent: Viceroy 1.3
Content-Type: application/sdp
Content-Length: 430
v=0
o=sanaebingham 0 0 IN IP4 192.168.1.7
[email protected]
c=IN IP4 192.168.1.7
b=AS:2147483647
t=0 0
a=hwi:1056:2:2000
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 16402 RTP/AVP 12
a=rtcp:16402
a=rtpID:466551867
m=video 16402 RTP/AVP 126
a=rtcp:16402
a=rtpmap:126 X-H264/90000
a=RTCP:AUDIO 16402 VIDEO 16402
a=fmtp:126 imagesize 0 rules 20:320:240:640:480
a=framerate:20
a=rtpID:3880118170
0.006753 @SIP/Transport.c:347 type=2 (00000000/0)
[ACK sip:[email protected]:16402 SIP/2.0
Via: SIP/2.0/UDP 192.168.1.5;branch=z9hG4bK7244f8cd57b3278a
Max-Forwards: 70
To: 0 <sip:[email protected]:16402>;tag=396488263
From: u0 <sip:[email protected]>;tag=333292834
Call-ID: ea0f44a8-c7e1-11dc-92bd-db1e6e2c13c4@192-168-1-5
CSeq: 1 ACK
User-Agent: Viceroy 1.2
Content-Length: 0
0.007382 @SIP/Transport.c:2353 type=1 (00000000/0)
[SUBSCRIBE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 192.168.1.7:16402;branch=z9hG4bK25d964740defe840
Max-Forwards: 70
To: u0 <sip:[email protected]>;tag=333292834
From: 0 <sip:[email protected]:16402>;tag=396488263
Call-ID: ea0f44a8-c7e1-11dc-92bd-db1e6e2c13c4@192-168-1-5
CSeq: 1 SUBSCRIBE
Contact: <sip:[email protected]:16402>
Event: conference
Expires: 3600
User-Agent: Viceroy 1.3
Content-Length: 0

We do agree that there is a good possibility that the log that was posted is from a Bonjour (ie; local) iChat session.
The 192.168.1.x subnet is part of an address block assigned by the authorized addressing body as Private addresses. They should not be advertised on the public Internet and are NOT routeable across the public Internet. Also, when you mention other logs in these discussions, aren't most of the logs and/or discussions here of scenarios when something does not work ?? Can you refer to a known, good, working iChat video-chat log going across a WAN/Internet (not a local LAN or Bonjour) that shows both the To: and From: IP addresses as 192.168.x.x ? The bottom line is if the actual transmitted SIP:invite packet (not some possibly inaccurate Log message) has a 192.168.1.x address as the destination IP, I do not think it will work. Some of the Logs that iChat provides do some processing or filtering such that I am not sure that it is an actual packet capture/decode.
Again, I am certainly open to learning something, but my understanding is if the packet put onto the wire is destined to be routed across the Internet to another user behind a NAT router, a destination IP (or a To: address) of 192.168.1.x will not work.
The process when going across the Internet , as I understand, is very simple;
- login to OSCAR server on "typical" port 5190
- after OSCAR authentication, login to BOS server, get Buddy List, "self info" such as publicly visible IP address, etc...
- initiate Chat request to a Buddy (example userB)
- send Chat request message to BOS server requesting Chat with userB, still on port 5190. Chat request includes data indicating the userA public IP address and public SIP signaling port number. UserA may have obtained this info via communication with the SNATMAP server, where it sends a message fom a private (ie; 192.168.x.x.) source IP address and private source port number to the SNATMAP server, which then sends back a message telling the userA what IP and Port were actually received...in other words, the publicly visible IP and port that the NAT router translated the private ones to. Typically the private ones would be 5060, 16384-16403..but others are possible.
- BOS server relays Chat request to userB, including "rendez vous" data which has userA IP address and SIP signalling port number.
- UserB may send back a message via the BOS server to the userA indicating its public IP and public SIP signaling port number as well.
- One end can now initiate the SIP:invite message with the Destination IP and port# equal to the PUBLIC IP/port that was sent in the Chat request
- The public port# should be open since the userA/B would have sent messages to the SNATMAP server so as the "open" the port on the NAT router.
- The SIP:invite message will have an SDP section that will indicate which port numbers to use for Audio, Video, Audio Contol, ad Video Control. Again, these should be the "publicly" visible (ie; Internet side of the NAT router) ports as learned via SNATMAP (or other methods such as UPnP..). The internal values for these ports are typically 16384,16385,16386,16387 for Tiger and 16402 for Leopard. The publicly visible values depend on the specific NAT router and how it translates internal address/port numbers.
- Once each end receives the SIP:invite and SIP:ok with the SDP session parameters, they will negotiate audio, video, etc..parameters..and if they agree, it should work.
The key n all of this is to get the correct SIP signaling port number, and then the correct SDP session attributes which include the A/V and A/V control (ie; RTP, RTCP) port numbers. And, finally these must be public, Internet routeable addresses in order to work across the Internet.

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Hi everyone,
I am using OS X 10.7.3 2011 Macbook Pro 2.2 Ghz Intel Core I7 8GG 1333MHz DDR3 RAM 500GB HD.
What happens when I try to call someone in FaceTime: Webcam light is on and I see myself on my screen. It rings and after a while it says "X is not available for FaceTime (or similar).
In iChat I can text chat, but video calls do not work. In Skype, I can do audio talking, but when I try to use my video, it fails to connect.
This seems to indicate to me that there is a system-wide, rather than user or program-specific problem, in which my system cannot connect to others when using my webcam.
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Any help would be greatly appreciated. I am moving away for four months, and I really need this to work so that I can chat with my lovely girlfriend. Please see the notes below prior to commenting.
Cheers
Notes:
Internet is working fine. I use three different network, one of which is wired and works fine.
I have tried to create new users, still no luck
Webcam works fine in PhotoBooth
I am logged into FaceTime properly (this is simple, right?)
Reinstalling OS X to fix this problem is not an option
I have tried FaceTime with several people with several devices (e.g., iPad, iMac, iPhone)
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Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
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After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

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I just got my mac YESTERDAY and one of the big reasons was for the ichat/video features. I can't get this to work and I have no idea what to do. And this is my first mac- so i'm frustrated with it anyway. If anyone could help that would be great.

Hi,
This is the iChat 2 forum.
It is part of the iChat Category that does not include iChat 4 (Which in the Leopard category).
However what have yo done so far ?
3:45 PM Saturday; November 10, 2007

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I would really appreciate it.
Thanks.
Regards,
Daniel.

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9:06 PM Wednesday; July 7, 2010
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

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Hi there,
Please kindly advise on my ichat video issue.
ichat indicated this computer does not support video chat.
We have two mac connected to a router named Ericsson Broadband and the other mac ichat video is working but my isn't working and my macbook pro is newest than the other one. I have gone through the same configuration with the other mac which is working on Preference-Security, Preference-Sharing, Preference-Network. All same configuration as the other mac which ichat is working.
I did a install application download from gmail for the video but thereafter is not working i demounted it.
I did saw from youtube to delete the com.apple.ichat.plist file and is not working either so i reinstalled the ichat application again and also not working.
We can use Skype to chat and gmail video but not on ichat video only audio chat only.
I will be appreciate if you can list out the check list for me or other to check all the possible way of error on configuration.
Thanks in advance for your reply
Regards
FUIFUI

Thanks again Ralph for helping here.
Hardware - USB - USB High -Speed Bus: Built-in iSight
The log are as below:
Last login: Fri Jul 23 07:08:50 on ttys000
Chin-Lee-Fuis-MacBook-Pro:~ user$
Chin-Lee-Fuis-MacBook-Pro:~ user$ /Applications/iChat.app/Contents/MacOS/iChat -errorLogLevel 7
091600.936386 ER_AddFilter (0): Adding [Chin Lee [email protected]]->[0]
091600.936411 setLocalUserName: Chin Lee [email protected]
091600.938383 Default video size is (640 x 480)
091600.939556 H264: (640 x 480) @ 20 fps
091600.941852 H264: (320 x 240) @ 30 fps
091600.944156 H263: (352 x 288) @ 30 fps
091600.945305 H263: (176 x 144) @ 30 fps
091600.945416 ######################################
091600.945423 # SoundDec_Create(16000 --> 3) #
091600.945428 ######################################
091600.970844 Leaving SoundDec_Create
091600.974187 Audio Unit Parameter List = 7, result = 0
091600.974211 CurrentFormatmSampleRate 44100.000000
091600.974221 CurrentFormatmFormatID lpcm
091600.974225 CurrentFormatmFormatFlags 0x00000029
091600.974229 CurrentFormatmBytesPerPacket 4
091600.974233 CurrentFormatmFramesPerPacket 1
091600.974237 CurrentFormatmBytesPerFrame 4
091600.974241 CurrentFormatmChannelsPerFrame 2
091600.974244 CurrentFormatmBitsPerChannel 32
091600.974248 OurFormatmSampleRate 16000.000000
091600.974253 OurFormatmFormatID lpcm
091600.974257 OurFormatmFormatFlags 0x00000029
091600.974260 OurFormatmBytesPerPacket 4
091600.974264 OurFormatmFramesPerPacket 1
091600.974268 OurFormatmBytesPerFrame 4
091600.974271 OurFormatmChannelsPerFrame 1
091600.974275 OurFormatmBitsPerChannel 32
091600.974284 Reached err = 4294956417, 459
091600.974290 Reached err = 4294956417, 467
091600.975831 ### NEW STATE: to: VC_INIT, from: VC_INVALID
091600.975865 ### NEW STATE: to: VC_IDLE, from: VC_INIT
091600.975880 ++++++++ confStatusMapRemoveAll
091600.975885 ( ) -- mapUserIDToSecurityInfo cleared --
091600.976118 dispatch_CommNATProc
091600.979775 selectedCamera: no camera has been set yet.
091600.979876 Selected microphone is the null device microphone.
091600.979963 vcCapabilitiesOfCPU returns: 0x00000fff
091600.980113 BWD: GotBandwidth: 15962/8523144 (up/down) @[15.1.168.192:0.255.255.255]
091600.980173 BWD bandwidth: 15 kbits up, 8523 kbits down.
091600.980194 videoNetworkCapable: 0 -- 0 max participants.
091600.980200 audioNetworkCapable: 0 -- 0 max participants.
091600.980250 Supports PCMU wideband for audio: 0 / video: 0
091600.980280 vcCapabilitiesOfNetwork returns: 0x00000345
091600.980288 vcCapabilitiesOfRouter returns: 0x00000000
091600.980293 vcCapabilities returns: 0x00000345
091600.981297 Found 2 cameras:
091600.981383 Apple Screen Input Device - 0-Apple ScreenInputDevice (0x101, 0x200)
091600.981487 Built-in iSight - 0x2440000005ac8507 (0x104, 0x104)
091600.981542 selectedCamera: no camera has been set yet.
091600.981631 selectCameraWithTundraDeviceID: 0x104 returned 1
091600.985968 Microphone devices:
091600.986164 Internal microphone
091600.986268 Line In
091600.986519 Selected mic: Built-in Microphone / imic
091600.986616 Found 2 cameras:
091600.986679 Apple Screen Input Device - 0-Apple ScreenInputDevice (0x101, 0x200)
091600.986761 Built-in iSight - 0x2440000005ac8507 (0x104, 0x104)
091600.986835 selectedCamera2 GUID returned Built-in iSight
091600.986894 selectCameraWithTundraDeviceID: 0x104 returned 1
091600.990675 Microphone devices:
091600.990763 Internal microphone
091600.990823 Line In
091600.991022 Selected mic: Built-in Microphone / imic
091600.992795 Selected microphone is Internal microphone.
091600.993231 Selected microphone is Internal microphone.
091602.230195 Found 2 cameras:
091602.230245 Apple Screen Input Device - 0-Apple ScreenInputDevice (0x101, 0x200)
091602.230291 Built-in iSight - 0x2440000005ac8507 (0x104, 0x104)
091602.230321 selectedCamera2 GUID returned Built-in iSight
091602.230338 selectCameraWithTundraDeviceID: 0x104 returned 1
091602.234354 Microphone devices:
091602.234451 Internal microphone
091602.234509 Line In
091602.234706 Selected mic: Built-in Microphone / imic
091602.237567 Selected microphone is Internal microphone.
091602.239224 Found 2 cameras:
091602.239255 Apple Screen Input Device - 0-Apple ScreenInputDevice (0x101, 0x200)
091602.239298 Built-in iSight - 0x2440000005ac8507 (0x104, 0x104)
091602.239327 selectedCamera2 GUID returned Built-in iSight
091602.239345 selectCameraWithTundraDeviceID: 0x104 returned 1
091602.243263 Microphone devices:
091602.243360 Internal microphone
091602.243475 Line In
091602.243670 Selected mic: Built-in Microphone / imic
091602.244559 Selected microphone is Internal microphone.
091617.016506 Comm reporting flags: 000000CC
091617.332881 CommNAT result:
External IP: 202.152.79.3
External Ports: 59758, 59761, 59765
CNAT_BADTEST ....... 0
CNAT_ISFULLCONE .... 0
CNAT_ISPAT ......... 1
CNAT_ISPATHOST ..... 1
CNAT_TRYPRESERVE ... 0
CNAT_PATINORDER .... 0
CNAT_BLOCKIP ....... 1
CNAT_BLOCKPORT ..... 1
CNAT_LOOPBACK ...... 0
Chin-Lee-Fuis-MacBook-Pro:~ user$
Thanks for your kindness and time to help here.
FUIFUI

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Try disable the hardware acceleration:
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* [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
* [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
Did you try start Firefox in Safe Mode?
*[https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in safe mode]
Did you try create a new profile or reset FIrefox?
*[https://support.mozilla.org/kb/reset-firefox-easily-fix-most-problems Reset Firefox]
*[https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles Create a new profile]

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Just want to thank you for this brilliant solution. It worked!! I also want you to know that I actually went into the apple store today, and none of the clerks had any idea how to fix this. That excludes the ''genius bar'' which had a five hour wait for appointments! Thank you so much again, merrymusic

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Hi Friend,
Which kind of account are you using?
If you are using a business account (for example [email protected]) you must set POP account info properly, filling all the blank fields (name, email address, description, password, Host Name, user's name, SMTP). Just one field blanked causes error in sending/receiving.
If you are using a default account (iCloud, Yahoo!, Hotmail...), fill all the blank fields (Name, Email account, Password, Description) and sign in.
If not works, delete the account and sign in again
Hope it will be helpful

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