IChat will not audio/video connect after first attempt
Hi all, this is my first time at posting on any discussion site so please excuses my ignorance, and thank you in advance for any help you see fit to give me.
I have had a good look through all the posts here and a good search through the web to find help as well as a 3 hour call to Apple! Still no luck yet, please help!! I come across similar problems but this seem to be a bit different?
I am trying to connect to my family using iChat 4.0. The set up at my end is the same as my family. We both purchased at the same time in December new 24"iMac's 2.8GHz running Leopard 10.5.1. The imacs are connected via ethernet cable to new Apple Airport extremes, the new style ones. in turn the extremes are connected to new M3 X-modems then to our broadband internet connection wall sockets. We both use Zen internet as our ISP. We both have .mac full accounts
We have both used ichat before on our old iMacs/router set up using 10.4 and ichat 3 without any problems, that was via the same ISP and at the same locations.
We have connected to each other using Text without problems and have connected via video chat the first time we used the new set up and also some of the times when we make changes to some settings some where within the ichat or prefs settings, but only the once then it stops working. But it stops there. Most of the time we cannot connect at all apart from text. We have tried many things at both ends on the connection using all the leads I have found in these posts as well as the things Apple told me to do, but no luck.
So far I have tried it with the Leopard firewall off (allowing all incoming connections) and also on with iChat listed as one of the apps. (this was done after the update to 10.5.1 as this update was out before we purchased the macs so it was install from day one once we started up) I have turn off the .mac encryption at both ends and on. I have set the Quicktime stream speed to the '1.5Mbps T1/ Setting' and also set the iChat Bandwidth limit to 1Mbps as well as none and other speeds. Plus other changes on the Airport extreme as instructed by Apple all of which failed and I ended up back with the original setting (after losing all internet access at one point!).
When we try and connect via anything other than text, it starts off by trying to connect then after about 15 secs or so we both get a message at each end of the connection saying.......
+There was a communication error during your iChat.+
+Did not receive a respone from (our names). You can send details about this problem to apple to help improve future versions of iChat+
Details
+Don't Send Sent to Apple+
The details section contains the following..... (I have replaced where my mac e-mail address would sit with (+++++)
Date/Time: 2008-01-03 18:53:15.279 +0000
OS Version: 10.5.1 (Build 9B18)
Report Version: 4
iChat Connection Log:
2008-01-03 18:52:43 +0000: AVChat started with ID 2717944341.
2008-01-03 18:52:43 +0000: (+++++)1: State change from AVChatNoState to AVChatStateWaiting.
2008-01-03 18:52:43 +0000: 0x18aee740: State change from AVChatNoState to AVChatStateInvited.
2008-01-03 18:52:48 +0000: 0x18aee740: State change from AVChatStateInvited to AVChatStateConnecting.
2008-01-03 18:52:48 +0000: (+++++)1: State change from AVChatStateWaiting to AVChatStateConnecting.
2008-01-03 18:53:01 +0000: 0x18aee740: State change from AVChatStateConnecting to AVChatStateEnded.
2008-01-03 18:53:01 +0000: 0x18aee740: Error -8 (Did not receive a response from 0x18aee740.)
2008-01-03 18:53:01 +0000: (+++++)1: State change from AVChatStateConnecting to AVChatStateEnded.
2008-01-03 18:53:01 +0000: (+++++)1: Error -8 (Did not receive a response from 0x18aee740.)
Video Conference Error Report:
7.561392 @SIP/SIP.c:2719 type=4 (900A0015/2)
[SIPConnectIPPort failed]
Video Conference Support Report:
0.341012 @Video Conference/VCInitiateConference.m:1582 type=2 (00000000/0)
[Connection Data for call id: 1 returns 1
5.001277 @Video Conference/VCInitiateConference.m:1597 type=2 (00000000/0)
[Prepare Connection With Remote Data - remote VCConnectionData: 1, local VCConnectionData: 1
5.015026 @Video Conference/VCInitiateConference.m:1701 type=2 (00000000/0)
[Initiate Conference To User: u0 with Remote VCConnectionData: 1 with Local Connection Data: 1 conferenceSettings: 1]
5.560358 @SIP/Transport.c:2353 type=1 (00000000/0)
[INVITE sip:user@[rip]:16402 SIP/2.0
Via: SIP/2.0/UDP [lip]:16402;branch=z9hG4bK324adc9245ffbda5
Max-Forwards: 70
To: "u0" <sip:user@[rip]:16402>
From: "0" <sip:user@[lip]:16402>;tag=1028680691
Call-ID: 1452b6ae-ba2d-11dc-b315-c8edfa8e4012@254-179-33-3
CSeq: 1 INVITE
Contact: <sip:user@[lip]:16402>;isfocus
User-Agent: Viceroy 1.3
Content-Type: application/sdp
Content-Length: 781
v=0
o=James 0 0 IN IP6 lip
s=0
c=IN IP6 lip
b=AS:2147483647
t=0 0
a=hwi:1056:2:2800
a=iChatEncryption:NO
a=bandwidthDetection:YES
m=audio 16402 RTP/AVP 110 121 12 3 0
a=rtcp:16402
a=rtpmap:121 speex/16000
a=rtpmap:122 speex/8000
a=rtpmap:113 X-AAC_LD/44100
a=rtpmap:110 X-AAC_LD/22050
a=rtpmap:3 GSM/8000
a=rtpmap:0 PCMU/8000
a=rtpID:2018669853
m=video 16402 RTP/AVP 123 126 34
a=rtcp:16402
a=rtpmap:123 H264/90000
a=rtpmap:126 X-H264/90000
a=rtpmap:34 H263/90000
a=fmtp:34 imagesize 1 rules 30:352:288
a=framerate:30
a=RTCP:AUDIO 16402 VIDEO 16402
a=fmtp:126 imagesize 0 rules 20:640:480:640:480:20
a=fmtp:123 imagesize 0 rules 20:640:480:640:480:20
a=rtpID:3535381580
6.060792 @SIP/Transport.c:2353 type=1 (00000000/0)
[INVITE sip:user@[rip]:16402 SIP/2.0
Via: SIP/2.0/UDP [lip]:16402;branch=z9hG4bK324adc9245ffbda5
Max-Forwards: 70
To: "u0" <sip:user@[rip]:16402>
From: "0" <sip:user@[lip]:16402>;tag=1028680691
Call-ID: 1452b6ae-ba2d-11dc-b315-c8edfa8e4012@254-179-33-3
CSeq: 1 INVITE
Contact: <sip:user@[lip]:16402>;isfocus
User-Agent: Viceroy 1.3
Content-Type: application/sdp
Content-Length: 781
v=0
o=James 0 0 IN IP6 lip
s=0
c=IN IP6 lip
b=AS:2147483647
t=0 0
a=hwi:1056:2:2800
a=iChatEncryption:NO
a=bandwidthDetection:YES
m=audio 16402 RTP/AVP 110 121 12 3 0
a=rtcp:16402
a=rtpmap:121 speex/16000
a=rtpmap:122 speex/8000
a=rtpmap:113 X-AAC_LD/44100
a=rtpmap:110 X-AAC_LD/22050
a=rtpmap:3 GSM/8000
a=rtpmap:0 PCMU/8000
a=rtpID:2018669853
m=video 16402 RTP/AVP 123 126 34
a=rtcp:16402
a=rtpmap:123 H264/90000
a=rtpmap:126 X-H264/90000
a=rtpmap:34 H263/90000
a=fmtp:34 imagesize 1 rules 30:352:288
a=framerate:30
a=RTCP:AUDIO 16402 VIDEO 16402
a=fmtp:126 imagesize 0 rules 20:640:480:640:480:20
a=fmtp:123 imagesize 0 rules 20:640:480:640:480:20
a=rtpID:3535381580
7.061182 @SIP/Transport.c:2353 type=1 (00000000/0)
[INVITE sip:user@[rip]:16402 SIP/2.0
Via: SIP/2.0/UDP [lip]:16402;branch=z9hG4bK324adc9245ffbda5
Max-Forwards: 70
To: "u0" <sip:user@[rip]:16402>
From: "0" <sip:user@[lip]:16402>;tag=1028680691
Call-ID: 1452b6ae-ba2d-11dc-b315-c8edfa8e4012@254-179-33-3
CSeq: 1 INVITE
Contact: <sip:user@[lip]:16402>;isfocus
User-Agent: Viceroy 1.3
Content-Type: application/sdp
Content-Length: 781
v=0
o=James 0 0 IN IP6 lip
s=0
c=IN IP6 lip
b=AS:2147483647
t=0 0
a=hwi:1056:2:2800
a=iChatEncryption:NO
a=bandwidthDetection:YES
m=audio 16402 RTP/AVP 110 121 12 3 0
a=rtcp:16402
a=rtpmap:121 speex/16000
a=rtpmap:122 speex/8000
a=rtpmap:113 X-AAC_LD/44100
a=rtpmap:110 X-AAC_LD/22050
a=rtpmap:3 GSM/8000
a=rtpmap:0 PCMU/8000
a=rtpID:2018669853
m=video 16402 RTP/AVP 123 126 34
a=rtcp:16402
a=rtpmap:123 H264/90000
a=rtpmap:126 X-H264/90000
a=rtpmap:34 H263/90000
a=fmtp:34 imagesize 1 rules 30:352:288
a=framerate:30
a=RTCP:AUDIO 16402 VIDEO 16402
a=fmtp:126 imagesize 0 rules 20:640:480:640:480:20
a=fmtp:123 imagesize 0 rules 20:640:480:640:480:20
a=rtpID:3535381580
Video Conference User Report:
0.000000 @:0 type=5 (00000000/16402)
[Local SIP port]
0.000018 @:0 type=5 (00000000/16402)
[Local SIP port]
7.754039 @Video Conference/VideoConferenceMultiController.m:1476 type=5 (00000000/0)
[IP And Port Data With Caller IP And Port Data: Obtained 200 bytes of local IP and port data (5 entries). Remote data was 0 bytes (0 entries).
Binary Images Description for "iChat":
0x1000 - 0x230fff com.apple.iChat 4.0 (601) /Applications/iChat.app/Contents/MacOS/iChat
(plus the rest of the stuff)....... this means very little to me.
I may have left out some vital information, and if so sorry but just ask and I'll fill it in if it can help solve the problem for us.
If anyone can help with this matter than many thanks in advance.
Hi Ralph,
Thanks for the links. I have had a look at the ADSL Nation web site, and yes I did set my modem up as they state, the DNS server was removed.
Thinking back to when I had just the modem connected straight to the computer without the Airport (as per you suggestion) and iChat worked including the video, it would make me think that the problem lays with the Airport? But by the sounds of your last post the Airport does not have settings to be able to change DoS or SPI or it does not make any difference anyway/ or it Automatic?? Is that what you mean?
I have noticed on other posts people talking about having a list of ports open for iChat. As on your web site as well. However I think your web site is looking towards iChat3, I think? I'm think that iChat 4 is different when it comes to port opening??. Is this something I have to set up on the Airport and if so how? The list of ports go something like this, that I've seen.....
5190, 5220, 5222, 5223, 5298 TCP and 5060, 5190, 5297, 5298, 5353, 5678, 16384-16403 UDP
I just saw this in a new post.( http://discussions.apple.com/thread.jspa?threadID=1331562&tstart=0 )
Are they ports on the Airport or iMac? I was thinking that by adding the iChat to the list on the Firewall that all the ports that need to be open would be opened by Leopard? Or do I need to do this manually as well on the Airport? Does Bonjour have anything to do with this? Is that something I need to look into.
Thanks for the on going help with this one, it seems to be a strange one!
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I used third party software called iExplorer (formerly iPhone explorer). In this program you select 'MEDIA FOLDER', then 'DCIM'. In the various apple folders (IE: 101APPLE) you should be able to preview your photos and copy them to your desktop.
From there sync them back to your device through iTunes or whatever method you use.
There is a simpler solution I'm sure, which may involve using iExplorer to delete some .plist files then restart the phone and let it rebuild. I'm going to try it myself AFTER I've finished copying all the photos to my MAC
Hope this helps. -
Remote device will not accept the connection
Oh Windows 8...
I've been having computer issues for a while now, but I always figured it was the application I was using to access the internet. I first noticed an issue when trying to log into World of Warcraft. There was an obvious connection issue, but I could still
connect to my account. I contacted Blizzard about it, and nothing they told me to do helped me. This has been going on for nearly a month. Today, after not playing for a couple days, I realized I couldn't access the game at all. I blamed Blizzard again, and
became frustrated with them because none of their solutions ever helped me.
Today, instead of playing WoW, I tried to play Sims 4, which requires you to launch Origin, an application that uses the internet. Origin wouldn't let me connect either. A similar error to the one I experienced with World of Warcraft and its starter program
(BattleNet) appeared. Again, I blamed the provider of the application.
Still bored, I tried launching Steam, yet another gaming application that requires internet use. No, yet again I received a similar error to the other two. By now I figured it was an issue with the computer itself. I launched a connection test and it told
me that the "Remote device or resource will not accept the connection".
I tried launching Internet Explorer. I got the message that the "proxy server is not responding". I'm beyond frustrated. Thank god I also have Firefox installed, so here I am.
I looked up possible solutions to my issue. All the possible solutions I've found are only about Internet Explorer, and none of those solutions have helped anyone else with my issue.
So I guess it's on your end here. I have no use for this computer at all at this point. Help me out, please. I just recently bought this computer and I don't want to have to purchase another one to get away from Windows/Microsoft.Hi,
This issue can be caused by proxy settings or malware.
I suggest you to disable proxy settings. Follow these steps:
Under "Tools" in the browser tool bar select "Internet Options".
In the "Internet Options" window that pops up, click the "Connections" tab at the top.
Click "LAN Settings" near the bottom of the "Connections" section.
If the "Proxy server" checkbox is marked with a check, click it to deselect/uncheck it.
Click "Ok" to close the "Local Area Network (LAN) Settings" window.
Click "Ok" to close the "Internet Options" window.
Now check if you are able to connect to Internet Explorer.
You can download and run the Windows Malicious Removal Tool from the below mentioned link and run it on your computer:
http://www.microsoft.com/security/pc-security/malware-removal.aspx
Hope these could be helpful.
Kate Li
TechNet Community Support -
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