IChat won't go past welcome screen

When I try to open iChat the "welcome I see this is the first time you have used iChat" screen comes up. And well thats as far as it goes

So you are getting this screen ?
http://www.ralphjohns.co.uk/iChatPicsFolder/1_iChat%20Start%20Up%20Screens/slide s/01%20iChat%20Welcome%20Screen.html
But the "Continue" Button does not work ?
If you look by going manually to Users/(your account)/Library/Preferences do you have any .plist that start com.apple.ichat..... ?
If so delete them and try again.
Can you also go to the Applications folder and do a Get Info on the iChat App and tell us what version it says it is (Highlight the App and then use Apple key and i together or use the option (Get Info) in the Fele Menu of the Finder) ?
8:47 PM Friday; August 29, 2008

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Photoshop/Premiere Elements 10 installed but won't run past Welcome screen

I bought and downloaded Photoshop Elements 10 and Premiere Elements 10 for Windows 7 - 64 bit on Dec.31/11. There were no error messages in the download, although the Akamai downloader screen didn't seem to show 100% before proceeding to the next step. Everything appeared to install correctly (it's a long process!).
At first, clicking on the desktop icons or the Start Menu list would bring up the Welcome splash screen, where the broad options (Organize, Edit, New Project) were shown. However, clicking on these options had no effect at all. Eventually even the Welcome screen wouldn't appear. I checked the Windows task manager and no applications were running.
I checked the shortcut properties and noticed that there was a separate executable in the target directory (eg. existing link was to "Adobe Premiere Elements 10.exe", but there was also a file called "Adobe Premiere Elements.exe"), which did run...however, I couldn't launch the Organizer from that program, and the "Home" link to the Welcome screen didn't function either.
With thousands of these programs being downloaded, I'm surprised that this serious glitch hasn't surfaced before. Any ideas?
Thanks!

There are three different programs -- Photoshop Elements (PSE) which is for editing bitmaps, Premiere Elements which is for video editing, and the PSE Organizer which is for cataloging your media.
I don't like the sound of that Akamai downloader not registering 100%.
Uninstall all the Adobe products, reboot, and download the installation package again. Check the Properties on that downloaded file and "Unblock" it if Windows has flagged it as "possibley harmful and coming from another computer" before starting the installation.
Ken

The Photos app won't go past welcome screen

I can't get my Photos app to actually load - I open the app, it gives me the option to go through the tour to explore the app, but when I click "Get Started," it gives me an infinite spinning grey wheel. I've let it go for hours - still nothing. The app won't load. I've tried many times. Anyone else have this problem?

Welcome to the Apple Community.
Could you clarify whether you have yet been able to migrate your library as yet.

My iMac won't boot past grey screen and it didn't come with a os x disk

My iMac won't boot past grey screen with apple. I've tried booting in safemode but that didn't help and my iMac didn't come with a os x disk.

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use either of the techniques in Steps 1b and 1c to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 10. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 10
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 11
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 12
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

IMac won't get past startup screen, no matter what. Pls help?

I just inherited a mid-2010 iMac from a friend. It hadn't been used for months, and now when it is started up, it won't get past startup screen. It shows the 'slot' looking image on the bottom of the white loadup screen, then it's just the apple symbol and the whirly thing going around forever. I've had it going for over half an hour at one point, and nothing changes. I have tried all the different reboot key combos, such as C with a startup disk in it, D for hardware test, command S for safe mode, etc. The only thing which makes any difference at all is using the T key at startup, when I do get the three-pronged white symbol floating around screen.
It is a 21 inch with 500gig, and I believe it's running Snow Leopard. They never had a problem with it before, but now after the months of disuse, it is doing this. Please, can anyone help? Thanks!

I'm not sure if a dead PRAM battery would give you these symptoms, but one possibility is that if the computer was off wall power for months, the PRAM battery, a small coin cell battery that controls certain functions, may be drained and dead.
But, in any case, try an SMC Reset. You must follow the timing for this exactly.
http://support.apple.com/kb/ht3964
And then a PRAM Reset.
Hold down Option-Cmd-P-R together at the startup chime, listen for two more chimes, total three, then release all the keys to finish booting.
You might also try a Safe Boot by holding down Shift at the startup chime. (Cmd-S isn't for Safe Boot, it's single user mode.) Give it much longer to boot than usual, but if it doesn't finish in perhaps 5 or 10 minutes, then you'll have to give up on that.

Won't get past "Platinum screen", keyboard not recognized

Hi all,
I just built a system, haven't even loaded up the OS yet. On the first boot, the computer won't get past the screen which says "Platinum" and says "tab to switch to post" or "del to run BIOS setup." The lights don't flash on the PS/2 keyboard i hooked up (a 6 year old Compaq one). I then tried a 2-year old Dell PS/2 keyboard with the same result. Is this problem fixable? I bought this off of Newegg and there is still time to return it, if I need to. Thanks for your help in advance. Also, if this topic has been beaten to death, I'm sorry. I'm in a state of panic right now since this computer isn't even for me.

I had the same symptoms first time I tried to boot my then-new K8N Neo2 Plat. I had the advantage of having the D-bracket, which was telling me it was hanging in the memory test. I had stuck in some cheapo memory to set up the board, waiting for my good stuff to show up. Turns out the memory was not up to the task. When I stuck in the good stuff, she fired right up. What memory are you using? Are you sure you don't have the D-bracket? it looks like a PCI back-plane USB bracket, except it has 4 LEDs on it (in addition to 2 USB ports and a 1394 port).

NAND script and won't load past apple screen

My I phone 5 has crashed won't load past apple screen and has a list of NAND scripts can anyone help or had this happen

Standard troubleshooting...
1. Remove apps from the Recently Used (multi-tasking) list...
- From any Home Screen, double tap the home button to bring up the Recents List
- Swipe up on the app preview card to remove it from the list
- Press the home button when done.
2. Restart by pressing the sleep/lock button until you see the slider. Slide to power off. Restart by pressing the sleep/lock button until you see the Apple logo.
3. Reset by pressing the home and sleep buttons until you see the Apple logo. Takes about 5-15 secs of button holding and you won't lose any data or settings.
4. Restore with your backup.
5. Restore as new, i.e. without your backup. See how it runs with nothing synced to it. You may need to try DFU mode (Google for it).
6. If still a problem, it's likely a hardware issue.

HT1349 Ipod touch won't move past password screen

my ipod touch 4g keeps asking for hotmail password. I enter it and it is not taking it and won't move past this screen. Any idea how to get this off?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

MacBook 2010 won't get past loading screen

Hi everyone. I don't live anywhere near an apple store so am hoping I can get some help here. My MacBook won't get past the initial White loading screen with the grey apple logo. A loading bar (which I've never seen before) comes up, loads about 1/5 of the way, disappears, comes back empty, does the same thing then my laptop turns off. About two weeks ago the battery stopped working without being plugged in and each time I turned it on it had reset the date to 01/01/2001. Any advice would be greatly appreciated. Thank you.

Welcome to the Apple Support Communities
The hard drive is damaged. Insert the Mac OS X DVD, press C key when your Mac starts, go to Utilities > Disk Utility and repair the drive. If it doesn't work, take the Mac to an Apple Store.
If you haven't made a backup, download DiskWarrior

Setting up imac cant get past welcome screen

I have just taken my beautiful new iMac out of its box and turned it on..but now can't get past the welcome screen. Won't let me click continue ? I havn't owned a Mac since 1994...so things have changed. Thank you in advance.

Are you using a wired USB mouse and Keyboard? If it's a bluetooth...
Are there batteries in the mouse? Is the mouse turned on?
Same for the keyboard.

PowerBook G4 won't boot past blue screen

I've read a couple of posts with similar problems. The jist is, I did a security update/restart earlier and now my laptop won't boot past the blue screen after the white screen with the gray apple. I think I'm on Mac OS 10.4.11 but I had it on auto-update so that could be incorrect.
I've booted from the install disk and run a diagnostic from the First Aid bit in the Disk Utility. It says that there are no errors found and the S.M.A.R.T. status says "verified" as well. It won't let me boot into Safe Mode (although, I could be doing that wrong as I'm not exactly clear on how to do it - pressing S doesn't seem to do anything, but if I press Command + S it takes me to a text listy thing and I've run the "fsck -f" system check (which seems like the same as the disk utility check?) from there and also gotten the "volume is ok" message. There was also a suggestion to run some kind of diagnostic after booting with the D key from the install disk, but I was never able to get the disk to boot from the D key, only the C key.
I'm sure that this is kind of the "same song, different verse," kind of post, but I've not read about volumes registering as okay. I'm a little wary of a archive-and-reinstall as I've not ever done that before (so, if that's the suggestion you have, I would really appreciate loads of specifics on how that works so I don't mess up!)
I've read in several instances suspicion of a hard drive problem but I've not had any slow downs or any crashing. I did travel to the UK for about 10 days, but I didn't even change the time zone on my laptop while there, so I don't think that's it (but I suppose it could be.)
Lastly, I did recently replace my keyboard. A few keys had become non-responsive so I replaced it and have had the new keyboard for a bit over a month.
Suggestions? Ideas? Sorry if it's a repeat post -- just felt like the circumstance was a teensy bit different. And also, thanks very much for any info you can give.

Linsey:
If you can boot your computer into Firewire Target Disk Mode and you have access to a second Mac that supports firewire, you may be able to back up items that have not been backed up previously.
If you are able to back everything up successfully, and you have tested your backup to be sure it is sound, then we can proceed with re-installation of the OS. The best option is to completely reformat and erase the HDD and then install the OS from disk. (I will post complete step by step directions). This will enable you to start with a clean slate/HDD. Your other option would be to use the Archive and Install option. Think it over and let me know how you want to proceed.
cornelius

Startup Issues - computer won't go past gray screen

PLEASE HELP! I have a Power Mac G4. I installed OS X Tiger on it. Then I tried to install Quark 5, which is a Classic program. The computer said there was no longer Classic support on it. I mistakenly thought I would try to boot the computer in OS 9 to install Quark, so I changed my startup disk. Now the computer won't go past the gray screen at startup, because apparently there is no more OS 9. How do I boot up the computer to OS X again?
Power Mac G4 Mac OS X (10.4)

Hi, KHickey -
Will I have to back up my files?
Not usually. You should be able to re-install OS 9 (Classic) on that model via a Clean Install with no loss of any files.
That machine originally came with a model-specific version of OS 9.0.4. You can use the original OS 9 Install CD that came with it to install that version, and update via download updaters to v. 9.1 or later in order to use it as Classic (the OS 9 install must be at least v. 9.1 in order for it to be used as Classic by OSX; OS 9.2.x provides better compatibilty in that mode). Or, you can use a retail OS 9.1 or retail OS 9.2.1 Install CD.
In either case, a Clean Install would be the method to use. A Clean Install of OS 9 removes nothing, and gives you a new, uncomprimised System Folder.
Article #58176 - Mac OS 8, Mac OS 9: Performing a Clean Installation
<hr>
There is a situation where the OS 9 install can be good, but the machine is still not able to boot to it. This can happen when the hard drive was last initialized using OSX's Disk Utility, and the option to install OS 9 drivers was not selected. IN the absence of those drivers the volume can not be mounted by OS 9, including an OS 9 on the volume - hence it can't boot to it.
An easy way to tell - while in OSX, do a Get Info on the drive; I believe one of the pieces of info given about the drive is whether it has OS 9 drivers installed.
Or, boot the machine to an appropriate version OS 9 Install CD - if the drive has OS 9 drivers, the volume will appear on the desktop; if it does not, it won't.
More info about that, including a small possibility of recovering from the situation, can be found in this Apple KBase article -
Article #106849 - Disk Is Available in Mac OS X But Not in Mac OS 9
If you do have to re-initialize the drive in order to get OS 9 drivers on it, then you will need to back up all your files - initializing a drive will erase everything on it.

MAC DUO won't go past BLUE SCREEN on start-up.

Please help!
My mac duo has crashed after a mac software update. Now it won't logon past the blue screen!
I've tried everything online like DISK UTILITY on Mac os x disc and SAFE MODE but no joy whatsoever.
SAFE MODE won't work now after doing it three times. Is this typical?
Should I re-install the MAC OS X using the option to copy existing files and applications?
Any help would be greatly appreciated.

There are two major problems out there right now. That is also part of the problem. We are not used to two problems in our domain.
I own 20 Mac's in my office, and I only did the latest updates on my MacBook Pro 17-inch portable and my G5 Dual 2.3 GHz desktop that has two 30-inch Cinema Displays. Both machines had the Adobe CS 2 Professional Suite with Acrobat Professional.
I had both of the prevailing update problems on my MacBook Pro—1) unable to restart and 2) Acrobat crashing the system.
On the G5, I only had the 1) unable to restart problem.
I won't update the other machines until these problems are resolved by the OEMs.
1) Unable to Restart. Of the two major hiccups out there, the link below indicates Quicktime's update is the source of the 1) unable to restart problem, fixed by deleting startup items, I believe. Again, I had this 1) unable to restart problem on both operating systems (PPC and Intel versions). Recovery of the 1) unable to restart problem is done in in Safe Mode by holding down the Shift key when restarting. This may take a long time to reboot, so keep holding down the shift key until the grey screen and startup wheel is seen. Then delete all startup items and Adobe Version Cue if you have it. (Use Version Cue Uninstaller.)
http://www.macworld.com/news/2006/05/24/cs2quicktime/index.php
2) Acrobat Crashing the System. Acrobat's freezing the entire OS 10.4.6 system is a result of the Security Update 2006-003, fixed by rolling back to a pre-Security Update state using Archive & Install for re-installation of the OS. Archive & Install does not erase your files or network settings. Printers may need to be re-added.
Apple has released two products (QT 7.1 and SU 2006-003) that fouled these systems. Bad Quality Assurance, I think. I am not sure if the Security Update problem is an Apple or an Adobe software problem, i.e., Adobe may have not followed some software guidance from Apple in Acrobat 7.07 or earlier versions. I am certain both companies are aware of the problem, but I am uncertain of the fix for Acrobat. We probably do need to update for security, but I can't live without Acrobat. So I will wait it out sans Security Update 2006-003.

MacBook won't go past startup screen

My MacBook won't go past the startup screen.
This happened after I tried reseting my battery because it was not being recognized since it was drained completely. After removing the battery and re-inserting it was still not being recognized. So the support website advised to try downloading the latest update. However, before downloading the last item, it showed a message saying that there had been an error in the download, to go ahead and erase the current download and try again. However, when i clicked "ok" on the error box, it automatically went to re-start and I have not been able to go past the gray screen with the apple...the waiting circle just keeps going round and round.
I have tried to start it pressing the c key and the shift key but it did nothing. I then tried to start it with disk 1 and it does nothing either, plus the disk will not eject either.
Please help!!! what should I do???
Thank you so much for your time to help me with this.
MacBook 1,1 Mac OS X (10.4.9)

To eject the disk, hold the trackpad button down as the machine restarts.
Is your data backed up?

Nano won't get past language screen did restore already..Is it Toast?

My ipod's wheel froze last week while it was playing music. I reset it like I was told and the wheel was still frozen.
I downloaded all the newest software. Reset it 3 times and it started working again.
It played just fine for about 25 songs and the wheel froze again. I could not forward songs, increase or decrease the volume...nada.
I reset and restored 5-6 times and now the screen won't go past the "Language" choice. I can't scroll down the language screen and all the resetting and restoring in the world is not helping.
What is the deal? This is an adult owned Nano that is 14 months old.
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Mike,
It sounds like a hardware problem, but you can try resetting the SMC and PRAM:
SMC
http://support.apple.com/kb/ht3964
PRAM
http://support.apple.com/kb/PH14222
On the SMC reset, use the option for a battery you should not remove yourself.

IChat won't go past welcome screen

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