ICI BCB Contact Center Integration

Hi,
We are trying to integrate Solidus eCare 5.0 with SAP CRM 2007 for the IC WebClient scenario. We are facing some problems in the test of the connection between the Contact Center and SAP using the Business Communication Broker (BCB) of the Integrated Communication Interface (ICI). All the parametrization has been done in the SAP side. Up this moment the result of the test is "Failed". It looks like we are not sending any parameter in the IciSystem_exchangeProductInformation method, and we should send the ICI version. Could you please help us with this problem?
Thanks very much
Sergio

Hi Amar,
Just follow the steps described in Stephen Johannes weblog located here:
The specified item was not found.
Please note that you need CRM java stack to be installed.
Kind regards and good luck!
Garcia

Similar Messages

  • BCB Contact Center Simulator

    Hello Gurus,
    I have a situation to demo the Telephony functionality to my client.
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    All your help is highly appreciated and valued.
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    Amar

    Hi Amar,
    Just follow the steps described in Stephen Johannes weblog located here:
    The specified item was not found.
    Please note that you need CRM java stack to be installed.
    Kind regards and good luck!
    Garcia

  • ICI development (SOAP, web services, contact center)

    Hello all, I have been developing an ICI (Integrated Communications Interface) web service for our contact center using ICI Interface Specification v 3.00 Date: 11/15/2002. I wonder if there is any newer document available, and if there is a forum/web site for more information about this matter?
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  • Direct CTI Integration with Oracle Contact Center Form

    Hi,
    We are on 11.5.10.2 and we are trying to implement the "Direct CTI Integration" solution that Oracle suggested to enable Screen Pop in contact center form based on data coming from a third party CTI. In our case we are using Genesys TServers for CTI.
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  • Contact center call manager integration

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    Hi,
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  • CAD from Contact center into SAP CRM

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    Hello Corné,
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    Best regards,
    John

  • Contact center simulator

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    Message was edited by: Sap Adherent

    Hello Sap Adherent,
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  • Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

                With Abhiram Kramadhati 
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    Abhiram will address the following on the latest release of Cisco UCCX Version 10.0:
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    Remember to use the rating system to let Abhiram know if you have received an adequate response. 
    Abhiram might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation in the Voice, Video, and Collaboration  community,  sub-community, Contact Center discussion forum shortly after the event. This event lasts through January 31, 2014. Visit this forum often to view responses to your questions and the questions of other community members.

    Hi Anurag,
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    The Linux version is Red Hat Linux 5. To be precise:
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    Yes, the hostname change is supported. The prcocedure is documented in the UCCX 10.0 Administration Guide:
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  • CTI Problem in inbound call scenario with Siemens OpenScape Contact Center (CMS)

    Hello Experts,
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    Message was edited by: Joaquin Fornas

    Hi Yoro,
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    It seams that the OpenScape does not work propperly.
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    Kind regards,
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  • How to go about pursuing Contact Center

    Hello,
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    UCCE is an umbrella solution that includes ICM (central controllers, PGs, AW, HDS) as ACD, then you have CVP as the IVR working with VXML GWs, CUCM as PBX, CUIC for reporting (or 3rd party), Finesse or CTI OS, or CAD for agent desktop, optional CUSP as SIP proxy and bunch of 3rd parties if needed for call recording, workfrce management, wallboard, etc, etc.
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  • CUIS Contact Center Reporting Error

    I was getting this error on CUIS Reporting tool. I have developed a report using Database Query. My query runs successfully on SQL Server, but its making error in front end. Could anyone have solution on this?
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    Hi,
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  • Ask the Expert: Deployment and Troubleshooting Cisco Unified Contact Center Express (UCCX) Deployments

    With Anirudh Ramachandran  and Abhiram Kramadhati 
    Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the latest advancements in Cisco UCCX (such as the integration of Cisco Social Miner to provide agent chat and better reporting using the Cisco Unified Intelligence Center), as well as the existing features of Historical Reporting, custom reporting using the historical database, Agent Email services, JTAPI integration with CUCM, and the HA over WAN cluster mechanism.
    Anirudh Ramachandran is a customer support engineer at the Cisco Backbone Technical Assistance Center in Bangalore, India. Working in the Asia-Pacific time zone for the last two years, he focuses on Cisco Unified Contact Center Express issues and specializes in Linux, JTAPI/CTI integration, and UCCX system and database issues. He holds the CCNP Voice and UCCX Specialist certifications, and is also a Red Hat Certified Engineer. Anirudh writes tools and automates bug workarounds for UCCX in addition to working on TAC service requests, and currently has authored and co-authored seven such tools. Anirudh graduated from the National Institute of Technology Karnataka with a Bachelor of Technology in Computer Engineering.
    Abhiram Kramadhati is an engineer with the Contact Center Backbone team in the Asia Pacific timezone. He has been working with UCCX since he started with Cisco 2 years ago. During his time at Cisco, he has built his expertise around UCCX Telephony applications, JTAPI integration, UCCX system behaviour, LDAP components and also UCCX as IPIVR in UCCE environments. He also works on other technologies including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the region. Abhiram is a Telecommunications engineer from Bangalore, India.
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    They might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video Contact Center subcommunity discussion forum shortly after the event. This event lasts through May 3, 2013. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

    Hi Anthony,
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    144881: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet callingSearchSpace =
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    144885: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet locationName = Hub_None
    144886: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet partition =
    144887: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet partitionName = None
    144888: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet voiceMailProfile =
    144889: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet voiceMailProfileName = None
    144890: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyVM =
    144891: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyDestination =
    144892: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyCSS =
    144893: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyCSSName = None
    144953: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: try makeRequest() on AXL: 10.106.113.142, AXLUser: axl, AXLPassword: XXXXXX
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    144955: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: makeRequest() - Start REQUEST ====================
    144956: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:POST /axl/ HTTP/1.1
    Connection: keep-alive
    Host: 10.106.113.142:8443
    Authorization: Basic YXhsOmF4bA==
    SOAPAction: "CUCM:DB ver=7.1"
    Accept: text/*
    Content-type: text/xml; charset="utf-8"
    Cache-Control: no-cache
    Pragma: no-cache
    Content-length: 440
    http://schemas.xmlsoap.org/soap/envelope/">MADM_5691234CRS Line descriptionCallPark
    144957: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: makeRequest() - End REQUEST ==================
    144958: Apr 22 21:54:23.914 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: getSocket: MADM_LIB_AXL_AXL_SOCKET_POOL-0-79[TLS_RSA_WITH_AES_128_CBC_SHA: Socket[addr=10.106.113.142,port=8443,localport=44913]]
    144987: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-570.CCMCTIRoutePointSOAPAdmin: makeRequest() - Start REQUEST ====================
    144988: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:POST /axl/ HTTP/1.1
    Connection: keep-alive
    Host: 10.106.113.142:8443
    Authorization: Basic YXhsOmF4bA==
    SOAPAction: "CUCM:DB ver=7.1"
    Accept: text/*
    Content-type: text/xml; charset="utf-8"
    Cache-Control: no-cache
    Pragma: no-cache
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    http://schemas.xmlsoap.org/soap/envelope/">MADM_570testttesttCTI Route PointCTI Route PointCTI Route PointSCCPUserRing1000010000
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    Keep the questions coming
    Cheers,
    Abhiram Kramadhati

  • Contact Center Simulation Steps

    HI All,
    I am trying to simulate CCS , by following a blog /people/stephen.johannes/blog/2008/05/21/crm-contact-center-simulator-setup .
    I have acccessed BCB via http://<javahost>:<javaport>/bcb , but once i am into the screen,it asks to login as admin . i tried logging in with my usual user id , but its not allowing me and hence not able to simulate the phone call.
    Any help or any other approach of simulating the call
    Many thnx in advance
    Chandu

    Hi Chandu,
    If you add the SAP_J2EE_ADMIN role to your user account, you should be able to log into the simulator.
    Sincerely,
    Glenn
    Glenn Abel
    Covington Creative
    www.covingtoncreative.com

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