ICI Telephony web client 'installation' or 'config'
hello
we are looking at setting up telephony integration with our NW04s landscape - ecc, crm etc all are in use.
We will be using a CRM interfaction centre, but wondering - from a basis admin perspective - what is there to do for installation and setup??
As most SAP user interaction will be portal based, I'm assuming I want to use the webclient aspect of ICI. Does that then call BSP's on the backend CRM system?
Does anybody know if there are any install guides available or more information on setup, config etc??
regards
W.
As far as i know CRM interaction center is installed by default on CRM 2007.... anyhow.. you'll find all the info you need at the CRM Master guide on SAP Marketplace.
Regards
Juan
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System
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.1001 built by: RTMGDR
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CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
Microsoft.ConfigurationManagement.ManagementProvider
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CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.ServiceModel/v4.0_4.0.0.0__b77a5c561934e089/System.ServiceModel.dll
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Win32 Version: 4.0.30319.298
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Win32 Version: 3.5.41019.1
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Assembly Version: 7.1.1000.0
Win32 Version: 7.1.3825.0
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Microsoft.EnterpriseManagement.UI.ViewFramework
Assembly Version: 7.1.1000.0
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CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/Microsoft.EnterpriseManagement.UI.ViewFramework.DLL
rhldobrl
Assembly Version: 4.0.0.0
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CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
System.Management
Assembly Version: 4.0.0.0
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CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Management/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Management.dll
AdminUI.WqlQueryEngine
Assembly Version: 5.0.0.0
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CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.WqlQueryEngine.DLL
AdminUI.WqlInitializer
Assembly Version: 5.0.0.0
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CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.WqlInitializer.DLL
ijuezhge
Assembly Version: 5.0.0.0
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CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
1jnaypcv
Assembly Version: 5.0.0.0
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CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
AdminUI.CollectionMenuActions
Assembly Version: 5.0.0.0
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CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.CollectionMenuActions.DLL
3qlwqpre
Assembly Version: 5.0.0.0
Win32 Version: 4.0.30319.1001 built by: RTMGDR
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
AdminUI.OSImage
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AdminUI.AssetIntelligence
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AdminUI.SoftwareMeteringRule
Assembly Version: 5.0.0.0
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CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.SoftwareMeteringRule.DLL
AdminUI.DcmProperties
Assembly Version: 5.0.0.0
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CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.DcmProperties.DLL
AdminUI.UsmPolicy
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.UsmPolicy.DLL
AdminUI.ClientAgentSettings
Assembly Version: 5.0.0.0
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CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.ClientAgentSettings.DLL
AdminUI.FirewallPolicy
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CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.FirewallPolicy.DLL
AdminUI.LegacySWD
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AdminUI.ConditionalDeliveryRule
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AdminUI.VirtualEnvironment
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.VirtualEnvironment.DLL
AdminUI.SideloadKeys
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.SideloadKeys.DLL
AdminUI.SoftwareUpdateProperties
Assembly Version: 5.0.0.0
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CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.SoftwareUpdateProperties.DLL
AdminUI.Driver
Assembly Version: 5.0.0.0
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CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.Driver.DLL
AdminUI.DriverPackage
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.DriverPackage.DLL
AdminUI.Subscriptions
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.Subscriptions.DLL
AdminUI.Queries
Assembly Version: 5.0.0.0
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CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.Queries.DLL
AdminUI.SrsReporting
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CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.SrsReporting.DLL
AdminUI.SiteHierarchyVisualization
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.SiteHierarchyVisualization.DLL
AdminUI.SystemStatus
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.SystemStatus.DLL
AdminUI.ClientOperation
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.ClientOperation.DLL
AdminUI.ClientHealth
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.ClientHealth.DLL
AdminUI.ContentMonitoring
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.ContentMonitoring.DLL
AdminUI.AntiMalware
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.AntiMalware.DLL
AdminUI.CloudServiceRoles
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.CloudServiceRoles.DLL
AdminUI.SiteHierarchy
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.SiteHierarchy.DLL
AdminUI.SiteBoundaries
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.SiteBoundaries.DLL
AdminUI.ExchangeConnector
Assembly Version: 5.0.0.0
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CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.ExchangeConnector.DLL
AdminUI.Addresses
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.Addresses.DLL
AdminUI.ActiveDirectory
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.ActiveDirectory.DLL
AdminUI.AzureServices
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.AzureServices.DLL
AdminUI.RbacUser
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.RbacUser.DLL
AdminUI.RbacRole
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.RbacRole.DLL
AdminUI.RbacCategory
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.RbacCategory.DLL
AdminUI.Package
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.Package.DLL
AdminUI.Certificate
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.Certificate.DLL
AdminUI.SiteSystems
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.SiteSystems.DLL
AdminUI.HomePageView
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.HomePageView.DLL
Microsoft.EnterpriseManagement.UI.WpfViews.resources
Assembly Version: 7.1.1000.0
Win32 Version: 7.1.3825.0
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/en/Microsoft.EnterpriseManagement.UI.WpfViews.resources.DLL
AdminUI.ViewCommon
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.ViewCommon.DLL
ppke2zuw
Assembly Version: 5.0.0.0
Win32 Version: 4.0.30319.1001 built by: RTMGDR
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
AdminUI.AICustomizeCatalog
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.AICustomizeCatalog.DLL
AdminUI.AISoftwareProducts
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.AISoftwareProducts.DLL
AdminUI.ConsoleView
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.ConsoleView.DLL
AdminUI.SiteHierarchyProperty
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.SiteHierarchyProperty.DLL
AdminUI.External.Controls
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.External.Controls.DLL
sw4txuyk
Assembly Version: 5.0.0.0
Win32 Version: 4.0.30319.1001 built by: RTMGDR
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
System.Data
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.237 (RTMGDR.030319-2300)
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/System.Data/v4.0_4.0.0.0__b77a5c561934e089/System.Data.dll
System.Numerics
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.1 built by: RTMRel
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Numerics/v4.0_4.0.0.0__b77a5c561934e089/System.Numerics.dll
AdminUI.DetailPanel
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.DetailPanel.DLL
System.Runtime.Caching
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.237
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Runtime.Caching/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Runtime.Caching.dll
AdminUI.EmailSettings
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.EmailSettings.DLL
AdminUI.ClientInstallationMethods
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.ClientInstallationMethods.DLL
Accessibility
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.1 built by: RTMRel
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/Accessibility/v4.0_4.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
UIAutomationTypes
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.1 built by: RTMRel
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/UIAutomationTypes/v4.0_4.0.0.0__31bf3856ad364e35/UIAutomationTypes.dll
Microsoft.ConfigurationManagement.DialogFramework
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/Microsoft.ConfigurationManagement.DialogFramework.DLL
4f1i51sa
Assembly Version: 5.0.0.0
Win32 Version: 4.0.30319.1001 built by: RTMGDR
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
AdminUI.DialogFoundation
Assembly Version: 5.0.0.0
Win32 Version: 5.0.7804.1000
CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Configuration%20Manager/AdminConsole/bin/AdminUI.DialogFoundation.DLL
************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.
For example:
<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>
When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.Yes, I know this is an old post, but I’m trying to clean them up. Did you solve this problem, if so what was the solution?
I recommend that you contact CSS directly for support on this issue.
Garth Jones | My blogs: Enhansoft and
Old Blog site | Twitter:
@GarthMJ -
Difference Betn Web Client & Win Client???
Dear all,
I know the Web Client and Win Client. But i want to know the exact difference between them?
And Why and When We are using Web Client and Win Client and Which type of industries.
If any body have real time documents for using it pls forwad to me.
Can anybody explaing briefly.
Thanks in advance
JayeshThese are the Main Difference between Web Client And win Client:
1.When it comes to the technology, the WebClient is based on BSP (business server pages), which are generated by the SAP Web Application Server and creates HTML pages so that all the agent needs is a browser. In contrast, the WinClient is basd on ABAP Dynpro technology and requires a installation of a SAPGUI on the agent machine or a terminal server.
2.In the area of multi-channel-integration, WebClient currently uses the ICI/BCB interface whereas IC WinClient uses SAPphone. Customers that have a SAPphone based integration up and running will be able to reuse this integration with IC WebClient. ICI/BCB based integration will be made available for IC WinClient customers with the 2005 CRM release.
3.One important difference is the general approach towards UI design. In the WebClient you will find specialized, optimized user interfaces for a specfic subset of business processes. The WinClient will let you reuse any business process objects from CRM online.
4.When it comes to integrate into other applications or user interfaces the WebClient can use any people centric UI (PCC UI) view (the CRM browser based user interface) or use WebGUI (aka SAPGUI for HTML) for R/3 (or other 4.6C/D basis based onwards systems) to render HTML. WinClient can easily integrate into any other SAPGui based application.
5.ICWEB Client support the auto suggestion of solutions
6.ICWEB Client has the functionality to replace views, add more fields with in the views.
7.Like win Clients web client doesnt support the reminder scripts but it provides the similar functionality with the help of Alerts
Following are the new eddition in web client :
<i><b>My Worklist</b></i>To-do items for an agent (sales and service items, business activities, tasks)
<i><b>Navigation bar</b></i>
Browser-type navigation
<i><b>Real time statistics</b></i>
Connection to communications infrastructure (e.g., call statistics)  see Managers Portal
<i><b>Scratch pad</b></i>
Easy-access note pad integrated with interaction record
Guess it will help you.
Regards,
Animesh -
Many of our users like to use the Calendar Web Client. They don't like how it drops them after 10-15 minutes of inactivity though. What governs how long before a Web Client is disconnected? Is it configurable? If it matters we run our Web client through an Apache server.
Many thanks!
-- EdEdward,
Have a look at the following link:
http://download-uk.oracle.com/docs/cd/B12203_01/calendar.904/b10891/ocas_par.htm#701874
This a link to the calendar reference manual, - appendix E, have a look at the following parameter 'ssn_timeout'
in the 'ocwc.conf' which is the config file for the calendar web client.
It says that apparently the default value is 0 - which means the session should not timeout. I haven't checked what setting I have for out setup. However , I know it hasn't been changed since the installation. I don't recall anyone ever saying they have timed out.
Anyway check the parameter out and the description given in the reference manual - it might point you elsewhere - OSSO - as they manual states.... -
Spaces disappear from folder name when opened thrugh Web Client
Hi,
I am opening a pdf or word document through method EXECUTE of class CL_GUI_FRONTEND_SERVICES.
Now if there are more than one space in the path (ex. D:tes t.pdf ) then file gets opened sucessfully if I log in through WIN client in SAP.
But if i log in through SAP WEB client ,then only one space is retained in the URL and rest of the spaces are removed by method and I get a message "Path D:\tes t.pdf" not found.
Any suggestions welcome?
Regards,
Mukul Sharma.Delete localstore.rdf or rename the file to localstore.rdf.sav in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder] to test if the file is corrupted.
See http://kb.mozillazine.org/Corrupt_localstore.rdf
(caution: do not delete the localstore.rdf file in the Firefox program installation folder)
Note:
Deleting the file [http://kb.mozillazine.org/localstore.rdf localstore.rdf] will reset the customizations of the toolbars to the defaults.
You can rename "localstore.rdf" to "localstore.rdf.sav" to test if that solves it.
Then you can restore the customization by copying "localstore.rdf.sav" to "localstore.rdf" if it didn't work.
Maybe you are looking for
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