ICloud Account Creation Problem: eMail already in use

I want to create an iCloud account for my daughter.
In the course of trying to create new account, Apple indicates that daughter's email is already in use.
So, I try to recover information assuming that there was already an iCloud account created on that address, but Apple indicates that no iCloud account exists associated with that email address.
Help!
Thanks in advance!

iCloud uses your Apple ID.
It seems that your daughter used her email address to create an Apple ID.
Try signing into iCloud with her current Apple ID.

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