Icloud and microsoft outlook 2010

Question

Hi i just got a new computer and trying to set up outlook mail with my gmail account.
i have worked with Microsoft every day setting up the email account to the data file. i have icloud for my contacts and calendar only NOT my email. every time micorost fixes the email account it disappears and gets replaced by the icloud account and I can not receive mail. it has happened 5 times. i have worked with level 2 guys in microsoft and
it still happens. i can not get help with Apple because i do not have a mac.
why would the icloud interfere with my mail in outlook to download it and wipe it away.
when this happens i can not get my mail in outlook
any suggestions? is it outlook, icloud or my computer
thank you
Susan R

Answer 1

Hello raffeph,
I was looking into what may be casing this issue and found a bit of info that may be helpful. In an article called iCloud: Troubleshooting iCloud Calendar found here: http://support.apple.com/kb/TS3999
I recommend starting here:
Turn iCloud Calendar off and back on:
Close Outlook.
Open the Windows Control Panel:
In Windows 8, move the pointer to the upper-right corner of the screen to show the Charms bar, click the Search charm, and then click the iCloud Control Panel on the left.
In Windows 7 and Vista, choose Start menu > All Programs > iCloud > iCloud.
Remove the checkmark in the checkbox next to Mail, Contacts, Calendars & Tasks, and click Apply. Wait a few seconds, then replace the checkmark, and click Apply.
Open Outlook and test to see if the issue has been resolved.
Ensure the iCloud Outlook Add-in is active within Outlook.
Outlook 2010:
Open Outlook 2010.
Click the File menu.
Click Options in the left panel of the Outlook window.
Click Add-Ins in the left panel of the Outlook Options window.
Look at the list of add-ins beneath "Active Application Add-Ins" and verify that the "iCloud Outlook Add-in" is listed.
For Outlook 2007, follow these steps to verify the iCloud Outlook Add-in is active
Open Outlook 2007.
From the Tools menu, choose Trust Center.
Select Add-ins from the left column.
Look at the list of add-ins beneath "Active Application Add-Ins" and verify that the "iCloud Outlook Add-in" is listed.
For additional information about managing Add-ins with Microsoft Outlook, see this Microsoft support document.
Restart your computer. This may sound simple, but it does reinitialize your network and application settings and can frequently resolve issues.
All the best,
Sterling