ICloud AppleID issues.... Can't purchase additional storage!

I have been having a ton of issues with AppleID's and the migration to iCloud....
I started with a working me.com account with one apple ID ([email protected]), a working itunes account with a second apple ID  (call it [email protected]) , and a third appleId with third email (call it [email protected])
iCloud setup forced me to "migrate" my me.com account before setting up a new iCloud account, but issues with the verification email did not allow me to do it with the same appleid as my itunes ([email protected]).  It did allow me to change the email to "[email protected]".
Then my itunesappleID ([email protected]) stopped working with the known password,  stopped accepting the correct info on challenge questions for a reset, and would not send reset info via email. Eventually hard-locking the account for trying to reset it too many times.
Now, for some unexplained reason, I can log into my itunes account with the new "[email protected]", which was never previously connected with the itunes account.
OK, so somehow apple seemed to migrate my old itunes account to the same appleid as my new iCloud account, perhaps because the email was listed as an "alternate" email on my me.com account (with me so far?)
Everything is MOSTLY working as it should, if I ignore what the heck actually happened behind the curtain and accept that Apple just seemed to cut off and merge multiple AppleID's even though they say they can not/ will not do that, but I have one remaining problem.
From my iPhone and iPad, I can log in to iTunes and iCloud using my new "[email protected]" appleID, but for some crazy reason, I can not purchase additional storage! Every time I try, it gives me the same new [email protected] appleId that now works for itunes and iCloud, asks me to reenter the password, and then gives me an error message, "your email address has changed or is invalid".

Any thoughts on what happened to my original itunes AppleID?
Why it changed to my new iCloud AppleId even though they where originally seperate? 
And why iCloud allows the ID/password combination for everything but purchasing more storage?

Similar Messages

  • Can´t purchase additional storage in iCloud. Crashing Itunes

    I am trying to renew my subscription of additional space for my iCloud account, however that is not possible.  Itunes keep crashing while I proceed upgrading. Also the same while I try doing it through the Preference Pane on my Mac. Tried reinstalling Itunes, however Itunes keeps crashing even seconds after opening the application. Please advice. Many thanks!

    Hi TurbinWatson,
    So it sounds as if you are having an issue with iTunes quitting unexpectedly when you try to go in to purchase storage space for iCloud. I would suggest that you troubleshoot using the steps in this article - 
    OS X Mavericks: If an app freezes or quits unexpectedly
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • I purchased additional storage for my phone not realizing it was storage for icloud. Can I get a refund?

    I purchased additional storage for my phone not realizing it was storage for icloud. Can I get a refund?

    You cannot buy additional storage for your iphone at all.
    You can contact itunes support and ask if they will allow a refund.

  • HT201318 i have purchased additional storage on incloud and cannot back up.  can anyone tell me why?

    I have purchased additional storage from icloud and cannot backup.  Can anyone tell me why I cant backup?

    Not being able to back up to iCloud can be caused by a corrupt existing backup that needs to be deleted, or by data on your device that is causing the backup to fail.  To troubleshoot these, try deleting your last iCloud backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, tap your device under Backups, then tap Delete Backup.  Then go back and turn iCloud Backup back on and try backing up again.
    If it still won't back up, you may have an app or something in your camera roll that is causing the backup to fail.  To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again.  If the backup is successful, then the camera roll and/or one of your apps is causing the backup to fail and you'll have to located by process of elimination. Turn the camera roll On and try backing up again.  If it succeeds, turn some of your apps to On and try backing up again.  If it succeeds again, turn some more apps to On then try again; repeat this process until it fails.  Eventually you'll be able to locate the problem app and exclude it from your backup.

  • How can I make extra storage on my phone when I have deleted any all data, pictures and files that I couldn't store in a dropbox and not have purchase additional storage?

    how can I make extra storage on my phone when I have deleted any all data, pictures and files that I couldn't store in a dropbox and not have purchase additional storage?

    Purchasing additional storage only applies to iCloud, not to the phone itself. You cannot purchase additional storage for the phone, only purchase a larger capacity phone. If you have deleted all of the content that you can, then that is all of the space that you have. What is it exactly that you are trying to do? Does this have to do with space for performing an OTA update of the iOS?

  • TS4009 before upgrading to Lion, I switched from MobileMe to iCloud.  At that time I used my MobileMe user name and password.  I purchased additional storage space to 20GB.  I was unabl to send any emails during this time.  After researching, I upgraded t

    before upgrading to Lion, I switched from MobileMe to iCloud.  At that time I used my MobileMe user name and password.  I purchased additional storage space to 20GB.  I was unable to send any emails during this time.  After researching, I upgraded to Lion and changed my icloud mail usuer name and password from the original I used from mobileme.  How do I get my upgraded storage to my new account.  I intend to delete the first one.
    Please help!

    Welcome to the Apple Community.
    Unfortunately you can't, the additional storage belongs to your first account, you can't transfer it.

  • I've recently changed the email address on my i tunes account. The emai address on my icloud account hasn't changed, so i can't buy additional storage. It also won't let me delete my existing icloud acc.

    I've recently changed the email address on my i tunes account. The emai address on my icloud account hasn't changed, so i can't buy additional storage. It also won't let me delete my existing icloud acc.

    To change the iCloud ID on your phone, first save your photo stream photos to your camera roll (if not already there) by opening the my photo stream album, tapping Edit, tap the photo thumbnails, tap Share, tap Save to Camera Roll.  Then go to Settings>iCloud, tap Delete Account, then sign back in with the changed ID.  This deletes the account and your iCloud data from your phone, but not from iCloud.  Provided you are signing back into the same account, your iCloud data will reappear on your phone when you sign back in.

  • How can you purchase additional cloud storage without using account credit?

    How can you purchase additional cloud storage without using account credit? Want credit to remain on accounts as it was a gift for my daughter and we haven't finished using it yet but need to purchase additional storage for all of our accounts. Can't I just override the automatic payment from the account and just pay with a separate cc?

    Purchasing additional storage will not use account credit anyway.  It gets directly charged to your credit card, and you must use a credit card since it is an annual subscription service you are purchasing, not a one time payment option.  They insist on a credit card so they have a billable account for the automatic annual subscription fee.  At least it was that way when I did it.
    Sorry - http://support.apple.com/kb/HT4874  either I did not have enough credit at the time or something has changed since I did it?  Maybe call Apple and do it over the phone (explain why you want to do it that way)?

  • With my correct info, I can't purchase additional mb's onto my ipad. Any advice?

    With my correct info, I can not purchase additional megabytes onto my ipad. Any suggestions?

    Whatever storage size you purchased is all you can have.
    Buying iCloud storage space does not add storage to the iPad.

  • Purchase Additional Storage

    All I want to do is purchase additional storage; so that I can SIMPLY share photos with selected family members. Not interested in the "Cloud" - whatever that is - how do I purchase additional storage without all the bells and whistles???

    The Creative Cloud is applications, services and storage. Currently you cannot only purchase additional storage.
    There are other photo sharing services such as Flickr and Picassa, plus many others.

  • I purchased additional storage, only to find out that I didn't need it. How / who do I contact to get a refund? Thank you, I purchased additional storage, only to find out that I didn't need it. How / who do I contact to get a refund? Thank you

    I purchased additional storage, only to find out that I didn't need it. How / who do I contact to get a refund? Thank you

    Call the Apple online store.  If you're in the U.S., call 1-800-MY-APPLE.

  • I reset my appleID but can't purchase ebook

    I reset my appleID but can't purchase ebook

    What do you mean by 'reset my appleID', and what happens when you try to buy an ibook ? Are you getting any error messages when trying to buy it ?
    If you mean that you've reset your account's password then have you tried logging out of your account on your iPad (e.g. tap on your id at the bottom of the Featured tab in the ibookstore in the iBooks app) and then logged back and seeing if it then works ?
    Or is it a different problem ?

  • I purchases additional storage last night when advised by iCloud that I had little storage left on iCloud. Discovered that an unknown iPhone was added to my account resulting in lack of storage. How can I cancel this. And get refund?

    I purchased addional storage for iCloud after being advised that I was running out of storage. Later I discovered a iPhone which I do not own was added to my account . How I don't know. Anyway I want to cancel and get refund. How can I do this. Try various apple contact methods..can't get to talk or email anyone.

    I have the same problem. For about 1 month ago I extended my iCloud storage account (+20 GB) in order to maintain my backups for iPHONE and iPAD as my account would expire 14/10. In spite of this, I got an email 15/10, which said that iCloud was reduced to 5 GB. 2 hours later I received a new email with comfirmation on the purchase of +20 GB storage plan. However, I only have access to 5 GB on my iPad and iPhone. Called Apple Support but they couldn´t help me. Did you find any solution ?

  • HT1689 Im having a problem purchasing additional storage the 20GB for $40.00 it keep showing me an error how can i get pass that.

    Im having problem purchasing additioal storage the 20GB for $40.00 it keep showing me an error message, how can i get pass it.

    Is this for iCloud?

  • HT5527 My iCloud account does not show any additional storage beyond the 5GB

    My iCloud account manager does not show any storage beyond the standard 5 Gbytes that are free.  I supposedly have been granted additional storage according to an email from Apple but where is it?

    iMovie on your Mac  has nothing to do with iCloud storage.  Download and use Find Any File  to search for your iMovie project.  FAF can search areas that Spotlight can't, like invisible folders, packages and system folders.  If there a file with your file name on it anywhere on the hard drive FAF will find it.
    Do you have Time Machine enabled backing up to an external HD?  This situation is exactly what TM is good at.  It makes hourly backups so you can go back to find and restore the missing file.  All HDs crash at some time or another and having a good backup strategy is the only protection against that.

Maybe you are looking for