Icloud back up the wrong phone

icloud back up the wrong phone

This may be caused by a corrupt existing backup that needs to be deleted, or by data on your phone that is preventing the backup.  To troubleshoot these, try deleting your last backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, swipe across your backup and tap Delete, then go back and turn iCloud Backup back on again.
If it still won't back up, you may have an app that is preventing the backup from succeeding.  To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again.  If it succeeds, then the camera roll and/or one of your apps is preventing the backup and you'll have to located by process of elimination. Turn the camera roll On and try backing up again.  If it succeeds, turn some of your apps to On and try backing up again.  If it succeeds again, turn some more apps to On then try again; repeat this process until it fails.  Eventually you'll be able to locate the problem app and exclude it from your backup.

Similar Messages

  • My phone was stolen, I have moved it in lost mode,but I can see that whoever has it,is changing phone name and can use it until I activate lost mode again.Can I do it permanently? How can I cancel ICloud back for the stolen phone,it blocks Cloud memory?

    My phone was stolen, I have moved it in lost mode,but I can see that whoever has it,is changing phone name and can use it until I activate lost mode again.Can I do it permanently? How can I cancel ICloud back for the stolen phone, as I cannot delete the stolen phone backup (says that backup is being in use) and this is keeping memory occupied in the Cloud and I cannot back-up the other devices.

    http://support.apple.com/kb/ht2526

  • How to sign into icloud account on iphone when icloud is showing the wrong email address?

    i can sign into my icloud account on pc and i can sign into my apple account on pc and phone, but i cannot sign into icloud on my iphone. icloud is showing the wrong email address on phone only and i don't see where to change it to the correct address.

    Not sure what it is you did. If you have your contacts saved in iCloud (you can check them by signing into your Apple/iCloud account at iCloud.com - check the Contacts there), then changing your Apple ID will have no effect on your iCloud content. Also, when you Sign Out of the iCloud account on your device, you are given the option to keep the Contacts on that device. If you select "Keep", then when you sign back on with the updated Apple/iCloud ID, it will ask you if you want to merge the contacts on your device with your iCloud account. If you select "Merge", then it merges them.
    Also, what the instructions above are having you do is change the Apple ID that the iCloud account is linked to. It is the same Apple account, you are just changing the ID itself. The iCloud account associated with that ID is not changing or being affected in any way. If you created a new Apple ID, then that is the problem. A new ID would be linked to a new/different iCloud account.
    However, either way, if you keep your contacts and then merge them even if you set up a separate ID altogether (which is not what the instructions are telling you to do), your contacts would be intact.
    Cheers,
    GB

  • My iPhone 5 has broken and is being replaced with a new iPhone tomorrow. However, My carrier (orange) will b picking up my broken iPhone and I am unsure how to secure the content and icloud data on the broken phone. Is there a way to display the data?

    My iPhone 5 has broken and is being replaced with a new iPhone tomorrow. However, My carrier (orange) will b picking up my broken iPhone and I am unsure how to secure the content and icloud data on the broken phone. Is there a way to disable the data held on it and ensure that if it is fixed, nobody can use/see my data and access my account?

    Hi Gazpan,
    Thanks for visiting Apple Support Communities.
    I recommend using the steps in this article to back up your iPhone if possible:
    iOS: Back up and restore your iOS device with iCloud or iTunes
    http://support.apple.com/kb/ht1766
    You may also find this advice helpful for your situation:
    What to do before selling or giving away your iPhone, iPad, or iPod touch
    http://support.apple.com/kb/ht5661
    If you no longer have your iOS device
    If you're using iCloud and Find My iPhone on the device, you can erase the device remotely and remove it from your account by signing in to icloud.com/find, selecting the device, and clicking Erase. When the device has been erased, click Remove from Account.
    If you're unable to complete either of the above steps, you should change your Apple ID password. Changing your password won't remove any personal information that is cached on the device, but it will make sure that the new owner can't delete your information from iCloud.
    Cheers,
    Jeremy

  • I lost my Visual Voicemail when upgrading to iphone 5. New phone was set up from itunes backup of iphone4 but my Mac tells me there is an iCloud back up of my phone prior to this date. Will my Vis Voicemail be on this and can I get it on my new phone?

    I lost my Visual Voicemail when upgrading to iphone 5. New phone was set up from itunes backup of iphone4 but my Mac tells me there is an iCloud back up of my phone prior to this date. Will my Vis Voicemail be on this and can I get it on my new phone?

    I see.  Apple's documentation on what is included in the iCloud backup doesn't explicitly say that it contains voicemails, but that doesn't mean it does not.  You would just have to try restoring the backup to find out. 
    To restore to your iCoud backup you have to start by erasing the phone.  Go to Settings>General>Reset and tap Erase All Content and Settings.  Then go through the setup screens on the phone and when given the option, choose Restore from iCloud backup.  You will then sign into your iCloud account, accept the terms and conditions, then choose the backup you wish to restore from.  To see an older backup, you may need to tap "Show older backups" (see image below).  Be sure your phone is connected to wifi and your charger as this may take some time to finish.
    If this does not recover your voicemails, you can check to see if you have an older iTunes backup that may contain them.  Available backups are shown in iTunes Preferences>Devices on the Backups list.
    If all else fails, you could try contacting your carrier.  Voicemail is a carrier feature and they may have an archive you could access.

  • My icloud account is the wrong ID

    my icloud account says the wrong name and ID on my computer.  How do I change that

    System Preferences>iCloud and click 'Sign out'. Then sign back in with the correct ID.

  • I've just bought a iphone 5 and have an old iphone 3.  Apparenty I need to back up the old phone to transfer everything to the new one.  How do I do that?

    I've just bought a iphone 5 and have an old iphone 3.  Apparenty I need to back up the old phone to transfer everything to the new one.  How do I do that?

    See http://support.apple.com/kb/HT2109.

  • Rman is backing up the wrong archive-directory

    On a database-server we have two archive-destinations: oraarch01 that must be used for rman and oraarch02 that is used for other purposes. When I start a archivelog-backup with rman, it is using oraarch02 but it should use oraarch01.
    Some more information:
    log_archive_dest_1=location="/data/oraarch01/DB_P", valid_for=(ONLINE_LOGFILE,ALL_ROLES)
    log_archive_dest_2=LOCATION=/data/oraarch02/DB_P OPTIONAL REOPEN=5
    Database-version is 10.2.0.4
    Rman-scriipt:
    run {
    allocate channel d1 type disk;
    backup archivelog all not backed up 1 times format '/data/backup/rmn_%d_%U.bus' delete input;
    delete noprompt archivelog all backed up 1 times to device type disk;
    release channel d1;
    How can I tell rman to stop backing up the wrong directory?
    Thanks.

    You could perform the backup like the following:
    backup archivelog like '/data/oraarch01/DB_P%'
    not backed up 1 times format '/data/backup/rmn_%d_%U.bus' delete input;

  • I just bought an iPhone 4s and synched it yesterday.  I backed up the old phone (a 3GS), then restored all that to the 4S.  It generally worked well, except it truncated all SMS messages after October 20.  Can I get the new messages on the new phone?

    I just bought an iPhone 4s and synched it yesterday.  I backed up the old phone (a 3GS), then restored all those files to the 4S.  It generally worked well, except all SMS messages after October 20 were not there.  How do I get the newest messages from the old phone on the new phone?  (I wouldn't mind getting ALL the SMS messages...)
    Thanks for any help.
    Arthur in VA

    Basics from the manual are restrt, reset, restore.
    Have you tried each of these?

  • My imessages are being sent on multiple phones and i deleted the icloud account on the other phone but the messages still go through how do I stop this?

    my imessages are being sent on multiple phones and i deleted the icloud account on the other phone but the messages still go through how do I stop this?
    Do you think deleting the message off the phone would make a difference?

    If you don't enter an e-mail address, it just uses SMS and MMS. iMessages (sent over the data connection instead of using your SMS messaging plan) require an e-mail address registered on the device.
    There is no requirement that you activate it.

  • I set up my iPhone through iCloud but assigned the wrong cell number to it so I am getting messages that don't belong to me but rather to my husband as I entered his cell number in there - how do I change that number to stop this from happening??

    I set up my iPhone through iCloud but assigned the wrong cell number to it so I am getting messages that don't belong to me but rather to my husband as I entered his cell number in there - how do I change that number to stop this from happening??

    Also, if you are sharing an Apple ID, you will get his iMessages.

  • HT5824 my iCloud account has the wrong mail address - where and how do I change this?

    my iCloud account has the wrong mail address - where and how do I change this?

    What do you mean with the wrong email address?
    - If it is not your account on your Mac, then just sign out and then sign in using your account in "System Preferences > iCloud".
    If you want to change your current email address which is associated with your iCloud account, please make sure that you turn of "Find My iPhone", "Find My Mac" on all your devices before you change your email address, then go to https://appleid.apple.com sign in and then change your Apple ID/iCloud ID. Please note that email addresses which end with @mac.com, @me.com and @icloud.com cannot be changed.

  • Verizon sent me the wrong phone and now wants to charge me 149.99 to send the actual phone i ordered

    So my phone broke, so I took it to the verizon store and looked at new phones. I then went home and ordered a phone over my landline. I was told exactly how much the phone would cost. I was told I would recieve my upgrade and they would be really nice and include a credit for the mail in offer.Oh great I said I will take it! then they sent me a phone I never ordered!!!so I called them and said hey you sent me the wrong phone, and they said oh no problem we will make notes in your account and please take it to the nearest bverizon store to just exchange it for the phone you actually ordered. So I happily go to the verizon store and ten hours later i still have no phone.they refused to honor my online price in the store!they said they would be happy to give me the phone i ordered but now it would cost me 149.99 instead of the price I ordered it for. This is ILLEGAL you cannot ship the wrong item and then charge the customer 149.99 to exchange the wrong item for the proper item IT IS ILLEGAL it is called bait and switch and is the basis for a lawsuit. I have been without a phone for a week, and they are now checking the recorded phone call to verify the deal they made!what?

    You should have required them to replace the phone via mail.  The mail-order store and the brick & mortar stores are separate entities and often have different pricing and/or rebate requirements.
    Good luck with your lawsuit.

  • I accidentally put in the wrong phone number in to verify my iCloud Keychain... How can I go back and fix it?

    So I updated my iPhone5 this morning to iOS 7.03 right, then it asked me for my phone number to verify my iCloud Keychain. The problem with that is that I accidentally put in the wrong number. How am I suppose to fix that? How can I go back and put my actual number in?

    Read here to remove & setup again:
    http://support.apple.com/kb/TS4644?viewlocale=en_US

  • When I restored my new iphone from icloud it gave me the wrong phone

    how can I change my phone # to the correct phone # I want.?

    I have this exact same issue.  Replaced my iPhone 4s with the new iPhone 5s, setting up my new iPhone 5s to restore from iCloud.  This completed and now I am unable to delete my old iPhone 4s iCloud backup (consuming 15.1 GB of my 20GB allocation).  How can I delete it, so that I get my 15 GB back?  I am not going to invest in additional iCloud storage, because I will be 15 GB down from the off.

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