ICloud Back Up?

I had a iphone 4 with a cracked screen, Backed it up to icloud before heading to Apple store for a new one, Contacts was turned on for the back up to Icloud, After purchasing the replacement I restored from the icloud back up but all my contacts are missing, it only loaded one contact and that was for the other phone on my same Verizon account. Long story short mt contacts did not reload on the new Iphone.
Please help.

When you turned Contacts to On, that was for syncing your contacts with your iCloud account, not for backing them up.  Go to icloud.com on your computer, sign into your iCloud account and see if your contacts are still there.  If they are, go to Settings>iCloud on your replacement phone, sign into your iCloud account and turn Contacts to On.  If prompted, choose Merge.  If you contacts are still in your iCloud account this should return them to your phone.

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