ICloud backup has old non-email Apple ID, no longer have password
I'm unable to restore my iPhone 4/iOS 6.1.3 backup to my new iPhone 5/iOS 7.0
Using my new iPhone 5s:
1. In the Set up your iPhone screen, tap Restore from iCloud Backup.
2. In in iCloud Sign In screen, I enter my email-based Apple ID and Password, then tap Return.
3. In the Terms and Conditions screen, tap Agree. In the Terms and Conditions popup dialog, tag Agree again.
4. In the Choose Backup screen, choose LATEST IPHONE BACKUP (Yesterday, iPhone (iPhone 4)).
The iPhone 5 now asks me for the the Apple ID password for my old, non-email Apple ID. When I enter the password for my current, email-based Apple ID, I get an alert: Could Not Sign In: Your Apple ID or password is incorrect.
I'm unable to reset my password using http://appleid.apple.com. When I use the email authentication approach, I never receive the email. When I use the Answer Security Questions approach, it prompts me for the montd, day and year of my birth. When I enter these, I get this message: The authentication information provided does not match our records. Please verify your personal information and try again.
So apparently my old iPhone 4 is backing itself up using an iCloud account that uses my current email-based Apple ID, but somehow the backups it saves use my old, non-email-based Apple ID, so I can't use them to restore to another device.
I'm not sure what I should try next. Any suggestions are appreciated.
I have exactly this issue. A few years ago I changed my Apple ID. No problem then or since then. But today when I try to restore my new iphone 5S from an existing back up - a back up which I created from my iphone 4 just a minute before using the same iCloud/Apple ID - it defaults to an old Apple ID (that I can't change) so when I enter my password (which is actually the same password as for the old Apple ID) it says can't restore from back up (specifically items purchased from iTunes) because the Apple ID and/or password is incorrect. I am like 'yeah, it's incorrect because you have defaulted to the wrong Apple ID doofus'. Any ideas?
Similar Messages
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I am trying to change my apple pass word? I know my Password but when I am trying to change it, it asks for me to answer 2 questions and I have no idea what I put as the answer? there is a button for sending out an Email to help but the Email listed is an old work account and is no longer in use. Can some one help me either change the password or change the old Email address to one that is use?
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(90031) -
I changed my email address for my apple id but icloud still has old email adress and when I try to signout so I can sign in with new address it asks for password and then says invalid so I cannot delete the account to sign in with the new one! Please help
OK...now I appear to 'progressed' I changed my email address back to original on Apple id and then was able to delete icloud account. Apparently I couldnt do it as it kept requesting password when I entered passsword ( both old and new one, it wouldnt accept it as it had my old email address in ) It didnt do that on ios6 . Anyway I deleted account, but now I tried to login in with my new id/password and it says unable as already in use!!! More help needed please! Its a nightmare!!
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my icloud verified email is an old email address i no longer have access too - as it was register to an old employer.
i have a new Apple ID (email address) - but when trying to register my icloud to my new email address it says that i have to
verify with my old email account...? - is there a work around to this at all so that i can use my icloud contacts/photos/calender etc again..???
thanks - all help is appreciated !!if you in iTunes on your computer click on the menu called store
and look at the second from the bottom menu item [view account<X>] is the X the wanted appleID?
and if it's not have you tried to click on the item above it called sign out and then sign in with the wanted appleID? -
i broke my iphone and got a new one. My iCloud backup has a backup from the old phone and one from the new phone. The new phone didnt download everything from the original icloud backup. Is there a way to download the stuff i didnt get back? please help
You'll have to do another restore from the old phone backup. But before doing that, tell us what was not restored. For example is it just photos that didn't get restored? If so, that seems to be a common problem for many users, judging by the posts left in the forum. There doesn't seem to be a solution to that problem (other then to tell users to ALWAYS sync photos to a computer and never trust an iCloud backup/restore to save photos.
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Can't Family Share with non-email Apple Id
I will try to be brief.
Original iTunes account / Apple ID: singitloud - Primary email: ********
Back when Apple asked me to change it to the email address, I said no...
Somehow I also have another Apple ID: ******** (I believe this was my MobileMe account)
Yep - TWO separate Apple IDs that have the SAME email address - when I change one's password, theo ther changes as well - CRAZY
Then I made a ******** account and use it as my iCloud account... secondary email is ********
Every purchase I have ever made on iTunes has been with the SINGITLOUD Apple ID
I wanted to do family sharing to get all my Singitloud purchases under my iCloud account... Can't do. Nope.
Any help at All?
<Personal Information Edited by Host>As we are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple, I've asked the hosts to remove your email addresses from your post - it's not a good idea to post personal info on any public forum, unless you like spam emails.
All iTunes downloads are tied to the account that downloaded them, and iTunes accounts have to have a unique email address - you are sure that you created a second account ? If you try to create a new account with an email address that is already being used as a primary email address you get a prompt saying so, and to either log in with the existing account or to use a different address for the new account
Have you invited your icloud.com account to be part of the family ? Adding email addresses to be an account's alternate email addresses does not make its purchases available to the account, the account that made the purchases needs to be part of the family.
Not all of the account's purchases may show for sharing : Which purchased content can I share using Family Sharing - Apple Support. -
I'm trying to retrieve or change my password for an OLD iTunes account. I no longer have access to the email account in question. Apple will not accept my birthdate. What to do?
send an e-mail to the iTS customer service using this form, describe your problem and ask the folks there to help you sort it out.
JGG -
I gave my old MacBook Pro away and no longer have access to it. I didn't think to deauthorize it first. I DO NOT want it to have access to all music in my iCloud or any music that may have been downloaded sinceI gave away the computer. It now belongs to my teenage daughter,who has since been in my WI-FI area and knows that code. I had EVERYTHING removed from the computer before I gave it to her (long story), but since I hadn't deauthorized the Mac,I'm assuming even without the itunes password the iCloud material would had loaded onto her computer.My iCloud had somehow included personal voice mails under Unknown Artist that I did not want on there or shared. How can I deauthorize the Mac Laptop without having the machine available to do it on? Change the iTunes/iCloud password? I should now have my desktop computer, new PC (Aspire) laptop,Ipod Touch, and if possible my Evo 3D as well as my boyfriend's Samsung smartphone being able to access the iCloud account/library--whatever it is called. HELP
Thanks, I appreciate the help. I think this is one of the problems Apple is creating by changing the OS so often. I had fomer colleagues at [a major aerospace contractor] who told me that so many original files were ultimately lost because of the deadly change in the "Save As" operation that they are now afraid of every OS update. Apple has badly damaged their support base with that very prominent company (they won't update now until they've fully examined and understand changes in the pre-conditioned nature of OS computer functions), and they are a whole lot less enthaled with Mac-related equipment/software. Can't blame them, I too used orginal files that way (as easy-to-use templates), and lost some important files before I realized what was happening (to late to revert). Companies should not have to retrain employees each time an OS gets an update, it's can be very expensive several different ways. They learned a painful lesson with that one. And because I'm now retired and don't use multiple devices, I need iCloud like I need a hole in the head... but I'm told there's no way to keep Apple out of my computer. Fortunately, because of major problems when initially installing Mountain Lion, one hold-over of the hardware/software damage I experienced was that iCloud can no longer access my computer even though everything else is working fine again. That was the only "good luck" I had as a result of that expensive nightmare.
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I changed the email to my itunes and now my cloud is stuck on the old email which I no longer have access.
To change your iCloud account to a new Apple ID, go to Settings>iCloud on your phone and turn all data you are syncing with iCloud (contacts, calendars, etc.) to Off. When prompted choose to keep the data on your iPad. (If you are syncing iWork documents with iCloud, also open your iWork apps and turn off iCloud syncing and choose to keep the documents on your phone.) After everything is turned off, scroll to the bottom and tap Delete Account. Next, set up a new iCloud account using your other ID, then turn syncing for your data (contacts, etc.) back to On. When prompted, choose Merge. This will upload the data to your new account.
This will not move your photo stream, however. If you have photos in photo stream that aren't in your camera roll and you haven't backed up anywhere else you will need to save these before deleting the account. To do this, open your photo stream album on your iPhone in the thumbnail view, tap Edit, tap all the photos to select them, tap Share, then tap Save to Camera Roll. You can then delete the iCloud account and your photos will stay in your camera roll. -
I can't sign in or out of iCloud. Forgot the password to an email address I no longer have access to. What next? From what I'm reading in the forums, once the email address is set up it cannot be changed. True? If so, um, stupid.
Message to log in to iCloud every time I reply or forward an email. Have to indicate to ignore every time. Annoying.Hello florabb,
You may be able to change or reset the password on this old iCloud/Apple ID account, even if you no longer have access to the email address associated with it. Once the password is changed/updated, you should be able to log your iPhone out of the old iCloud/Apple ID account and log in to the correct new account. You may find the information and steps outlined in the following articles helpful:
If you forgot your Apple ID password - Apple Support
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support
Sign in with a different Apple ID on your iPhone, iPad, or iPod touch - Apple Support
Sincerely,
- Brenden -
I have an 06' macbook and I just bought an 07' macbook.. The 06' has os x 10.6 but the 07' has 10.5.. I no longer have the disk for snow leopard. Is there ANY way to get snow leopard from the old computer to the other without having to buy it again?
Technical issues aside, there's still a legal issue.
Neither 2006 nor 2007 MacBooks shipped with Snow Leopard 'factory' installed. OS X 10.6 Snow Leopard became available in September 2009. So you purchased and installed a Snow Leopard upgrade disc on the 2007 system at some point.
If your Snow Leopard upgrade was a single-user copy, then legally, you need to purchase another one for the second computer. If your Snow Leopard upgrade was a Family Pack 5-user license, then you're good to go.
http://store.apple.com/us/question/answers/product/MC574Z/A?pqid=QTUXD7AF4YU9FJD YUTDPCKYKUDDDXKHTK
If you have an active MobileMe account, Apple was giving away a single-user upgrade copy of Snow Leopard for a limited time, and you should have received an email with a link, or been offered the opportunity when you signed in to your MobileMe account on the web:
http://www.macrumors.com/2012/04/24/free-snow-leopard-discs-for-mobileme-users-n ow-arriving/
Worst case, single-user Snow Leopard upgrade discs are $29 retail, direct from Apple. I'd hate to have two computers and no OS installation CD's for whatever version I'm currently using. -
I created a new ID for my Iphone, because the old ID was an email address I no longer have. Also, the phone wouldn't recognize the password I have always used. Now the problem is when I try to update my apps, it automatically wants to use the old ID. I've set the new ID for the phone, but it defaults to the old one when asking for a password to update apps.
That's because all apps are forever tied to the Apple ID used to obtain them, & can only be updated using that ID.
To use your new ID with these apps, you'll have to delete them, then repurchase. Or, contact iTunes support, explain the situation, & ask that they add these apps to the download queue of your new ID. -
i tryed to reset my phone and dont rember the password to old i cloud account and no longer have the email what do i do
What do you mean you no longer have that Email you can still try old Email that was used to set up IPhone
Go to Apple ID and click forgot password.
Bsydd Uk -
I have an iPhone 3Gs and it has froze on the apple logo. I have held the on/off button and the home button together but the apple logo keeps reappearing. What Can I Do?
Try plugging it into your computer, see if that clears it up or if you can perform a restore from your latest backup.
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I have a really old Itunes account. I no longer have the email and when I go to put in my birthday it is coming up wrong because the birthday on the account does not have a year. How can I fix this? I have about 70 downloaded songs on this log in that I would like to get back.
Thank you in advance.Contact iTunes customer support.
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