Icloud backup isn't working, need help!?

So I went to the apple store a week from today to get my iPhone 4s "un-disabled" and the apple guy reset everything and backed my iPhone. Everything came back, apps, mail, etc but not my pictures. It's been saying downloading for a week now. I don't know what to do. Help please

The backup only saves picture that were in the camera roll.  Other photos you got on your phone by transfering from you computer should stil be on the computer and you can import them again

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