ICloud backup using same Apple id for 2 iOS devices

I Have just purchased additional storage space to enable me to back up 2 iOS devices. My iPad and iPhone. I have been able to back up my iPad but not the iPhone. My phone is behaving in a bizarre way. Will not open up my email app. When it does it has to download all the emails again. It shuts apps down and won't load them. I have turned off and back on and have done a hard reset several time. Any help please

Welcome to the Apple Community.
I'd be inclined to delete the email account and add it back again.

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