ICloud bkup & system update fail thru proxy

Using iPhone 4S with iOS 6.
I can't backup to iCloud or even check if a software update is available ("Unable to Check for Update" error) when connected to my corporate wifi network, which requires proxy authentication.
All apps work fine. No issues at all thru wifi at home.
Any hints?

FYI: issues persist in iOS 6.0.1

Similar Messages

ThinkVantage System Update Fail

Lenovo T420 4177CTO
System update fails and reads: ''An error was detected with the package catalog for your system on the System Update Server. Please contact the Support Center.''
Please help !

Are you by chance connecting through a proxy? If so have tried running with a direct internet connection and does it work. Also, have you tried running TVSU again through the proxy and did it work?

HT204570 iCloud Photo Library Update Failing

I have a large library of photos that I'm adding to iCloud --17K+ from my MacBook Pro (running Yosemite). The upload is failing, though, and I'm getting pretty frustrated. The upload appears to be working for a few minutes and then randomly, and for no apparent reason, iCloud Photo Library disables itself (unchecked) and the updating is paused. I have the ability click the Resume button but it doesn't resume the upload-- it still indicates that "iCloud Photo Library updating is paused". Restarting the Photos app is the only way to continue the upload, but eventually, it fails. See the screenshot attached -- I've clicked "Resume" but apparently the upload is still on paused.
Any advice or guidance would be very greatly appreciated!

I've had a similar problem. For me the best solution is to save the photos to my Mac, and then delete them from my phone. This does not however solve the problem with not wanting them to be gone on other devices. Unfortunately, I do not know of a way to exclude a device from having the photo deleted off of it (Wink*Wink* Apple- iOS 9/OS X 10.11? Cough*Cough*). Anyway as for saving space, for me, if I turn off iCloud photo library and then turn it back on again, it will make a lot of space open up. Note: still not total space. I assume that you have a lot of music/photos/apps or something because I have this problem on my 16 GB iPhone, but I don't see how a 64 Gb iPhone can accidentally run out of room. In conclusion, try turning off iCloud Photo Library on and off again. This is my best solution, and it works for me pretty well. Anyway, I hope this helped.

TV System Update fails to start

Hi,
I'm running Vista SP2 32-bit on a T500. Several months ago, TV System Update (v3.14) began to fail on startup. The splash screen just flashes and hangs and it's difficult to stop it from within the Task Manager, so I have to reboot. I have uninstalled System Update, cleaned the registry, reinstalled a newly downloaded copy and I've even installed the patch recommended for Vista SP2 somewhere in this forum. I've also stopped and restarted the service within Administrator Tools. None of this has resulted in getting past the flashing, hung splash screen. It's driving me a little nuts.
The ServiceStart.log reads as follows:
Start service
The flag of monitor registry: False
The tvsu_exe.log reads as follows:
TSS(L) 1: 11:00:12:0716 tvsu.cpp(516): StartTvsukernel : admin
TSS(L) 1: 11:00:12:0718 tvsu.cpp(523): Begin InvokeUacSdkViaService
TSS(L) 1: 11:00:13:0796 tvsu.cpp(368): Installdir: C:\Program Files\Lenovo\System Update
TSS(L) 1: 11:00:13:0798 tvsu.cpp(403): szCmd: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(L) 1: 11:00:18:0421 tvsu.cpp(516): StartTvsukernel : admin
TSS(L) 1: 11:00:18:0423 tvsu.cpp(523): Begin InvokeUacSdkViaService
TSS(L) 1: 11:00:19:0572 tvsu.cpp(368): Installdir: C:\Program Files\Lenovo\System Update
TSS(L) 1: 11:00:19:0574 tvsu.cpp(403): szCmd: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(L) 1: 11:00:23:0713 tvsu.cpp(516): StartTvsukernel : admin
TSS(L) 1: 11:00:23:0722 tvsu.cpp(523): Begin InvokeUacSdkViaService
TSS(L) 1: 11:00:24:0911 tvsu.cpp(368): Installdir: C:\Program Files\Lenovo\System Update
TSS(L) 1: 11:00:24:0915 tvsu.cpp(403): szCmd: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(L) 1: 11:00:29:0498 tvsu.cpp(516): StartTvsukernel : admin
TSS(L) 1: 11:00:29:0505 tvsu.cpp(523): Begin InvokeUacSdkViaService
TSS(L) 1: 11:00:30:0679 tvsu.cpp(368): Installdir: C:\Program Files\Lenovo\System Update
TSS(L) 1: 11:00:30:0681 tvsu.cpp(403): szCmd: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(L) 1: 11:00:35:0330 tvsu.cpp(516): StartTvsukernel : admin
...ad infinitum.
What can I try next?
Thanks in advance for any thoughts. I've not found any other suggestions on these boards to solve the problem.

Hi,
go to windows services and find the services called "System Update". Open the properties of this services and go to the Log on tab. Make sure, that the "Local Systems account" is selected. Then go to Recovery tab and make sure taht by all 3 options is "Restart the Services" selected.
Let me know, if that helps.
Also check the Windows Event log if there is any note, what might be wrong.
Cheers

ThinkPad Yoga 12 System Update fails to install fixes

I have been having the famous floating cursor problem using OneLink Doc and external monitor, mouse and keyboard. So I decided to run System Update (5.06.0034) to see if anything appropriate would inbstall. SU downloaded 4 fixes, and I selected all to install. The fixes downloaded, installation began and all fixes immediately showed "installation failed".
Therer was a manual update available in the failure message, but clicking on it did not cause anything to happen.
The fixes displayed were
- Lenovo Power Management Driver 1.67.10.4002
- Lenovo Settings Dependency Package 2.3.3.41
- Installed camera Driver for Realtek 6.2.9200.10252
- ThinkPad BIOS Update (non-Vpro) 1.24.1.24
I went to downloads and downloaded and manually installed Lenovo Power Management Driver and Lenovo Settings Dependency Package (restarts required).
I ran SU and it showed only the BIOS update needed. I tried again to install and got the same failure.
I went back to downloads and the only BIOS update was 1.08, not 1.24.1.24. I tried to install it anyway and the install failed due to "The process does not recognize this system. The process has been canceled."
I tried uninstalling SU and reinstalling and restart, I ran SU, downloaded and tried to install the BIOS and SU immediately displayed "installation failed".
So I have a couple of problems. SU is not working and I don't know where to look to try to determine the installation problem. The BIOS update info does not match up between SU and the downloads page.
Any ideas on where to look for the SU failure to install fixes? Do I need the BIOS?. I checked and my current BIOS shows as LENOVO GQET43WW (1.23), 1/21/2015.

I have been having the famous floating cursor problem using OneLink Doc and external monitor, mouse and keyboard. So I decided to run System Update (5.06.0034) to see if anything appropriate would inbstall. SU downloaded 4 fixes, and I selected all to install. The fixes downloaded, installation began and all fixes immediately showed "installation failed".
Therer was a manual update available in the failure message, but clicking on it did not cause anything to happen.
The fixes displayed were
- Lenovo Power Management Driver 1.67.10.4002
- Lenovo Settings Dependency Package 2.3.3.41
- Installed camera Driver for Realtek 6.2.9200.10252
- ThinkPad BIOS Update (non-Vpro) 1.24.1.24
I went to downloads and downloaded and manually installed Lenovo Power Management Driver and Lenovo Settings Dependency Package (restarts required).
I ran SU and it showed only the BIOS update needed. I tried again to install and got the same failure.
I went back to downloads and the only BIOS update was 1.08, not 1.24.1.24. I tried to install it anyway and the install failed due to "The process does not recognize this system. The process has been canceled."
I tried uninstalling SU and reinstalling and restart, I ran SU, downloaded and tried to install the BIOS and SU immediately displayed "installation failed".
So I have a couple of problems. SU is not working and I don't know where to look to try to determine the installation problem. The BIOS update info does not match up between SU and the downloads page.
Any ideas on where to look for the SU failure to install fixes? Do I need the BIOS?. I checked and my current BIOS shows as LENOVO GQET43WW (1.23), 1/21/2015.

T60 updates fail to install,System update fails to start

T60, 1953, WIndows XPPro. Can download updates but they do not install. Also, when attempting to download new System Update 3.14 it states SUSstart.exe fails to "finish" and thus cannot complete the installation.
Have disabled firewalls, antivirus, have searched forums and have re-started relevant services.
Something simple needs to be changed!! HELP!!

Hi,
go to :
%ProgramFiles%\Lenovo\System Update\session
and check whther you have following folders there :
system
temp
billboard
and if also following files are present:
QuestResponse.xml
updates.ser
If all is present, then jsut do following:
- delete System update + make sure, that also following folder then does not exist: %ProgramFiles%\Lenovo\System Update
* reboot the machine
- install new version of System Update
Let me know if that makes any change.
Rgrds

ThinkVantage System Update fails

Hi
I have a T61p with XP Pro. I am not able to get any system updates for my machine through ThinkVantage System Update. It says "An error occured while gathering user information." and then it fails. I have no idea why it would say that. Any ideas?
Thanks

Hi,
this might have multiple reasons, why this error is present. Here are only few, that I can think of:
- registry entries with the MTM of your system information was changed, or is not present
- the local TVSU repository was changed/damaged and therefore cannot read the the system info and the proces list correctly
In your situation I would do following:
- uninstall TVSU using Add/REmove programs
* reboot the machine
- go to %ProgramFiles%\Lenovo and make sure, that there is no folder called "System Update". If it exists, then delete it completely
- go to registry:HKLM\Software\Lenovo and also make sure, that there is no key called "System Update". If it exists, then delete it
- download an install the latest TVUS from lenovo. com
* reboot the machine
- test TVSU
I assume, this should help as the error, that you are getting seems to be a system exception issue, where the applicaiton cannot reaco appropriately due to missconfiguration.
However, with the above steps, this should be fixed.
Anyway, please test it and let me know the results.
Cheers

System Update fails to download updates

SU returns an error saying "An error occurred while downloading packages.". I reinstalled SU, Solution Center etc. to no avail. It used to work but now it's failing consistently... What to look for or to change to get it back?
Thanks in advance.
SU version 5.03.008 on Windows 8.1 64 bit
Solved!
Go to Solution.

Thanks for your help. Here are the lines where the error occurs:
Info   2014-02-07 , 10:19:31
   at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
   Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe   2014-02-07 , 10:19:31
   at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
   Message: Debug Log: Init method:GET
Info   2014-02-07 , 10:19:31
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: UDF download status is -> Downloaded
Info   2014-02-07 , 10:19:31
   at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
   Message: Parsing the UDF file
Severe   2014-02-07 , 10:19:31
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_08_00.xml, this XML file is not well-formed
   Exception:
       Message: Root element is missing.
       Type: System.Xml.XmlException
           at System.Xml.XmlTextReaderImpl.Throw(Exception e)
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
   at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
   at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
   at Tvsu.Engine.Process.HelloProcess.Start()
Info   2014-02-07 , 10:19:31
   at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
   Message: Running egather minimal.....
Info   2014-02-07 , 10:19:31
   at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
   Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info   2014-02-07 , 10:19:31
   at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
   Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
And then:
Info   2014-02-07 , 10:19:34
   at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
   Message: Connection settings bean found for download.lenovo.com
Info   2014-02-07 , 10:19:34
   at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
   Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe   2014-02-07 , 10:19:34
   at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
   Message: Debug Log: Init method:GET
Info   2014-02-07 , 10:19:35
   at Tvsu.Engine.Process.HelpCenterQuestProcess.GetCatalogFileLocation(String catalogDescritorFile)
   Message: Catalog file server path = https://download.lenovo.com/catalog//2355_Win8.xml, local path = C:\ProgramData\Lenovo\SystemUpdate\session\2355_Win8.xml, CRC = 0ce3cef34579574cfad468b8f00c5871e97deed53f5027dafd9db079218330f5
Severe   2014-02-07 , 10:19:35
   at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
   Message: An error ocurred while contacting the help center
   Exception:
       Message: This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms.
       Type: System.InvalidOperationException
           at System.Security.Cryptography.SHA256Managed..ctor()
   at Tvt.Util.CrcGenerator.GetSHA256Hash(String fileName)
   at Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogFile()
   at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Info   2014-02-07 , 10:19:35
   at Tvsu.Engine.Task.Task.Start()
   Message: Executing the PostProcess HelpCenterQuestProcess
Severe   2014-02-07 , 10:19:35
   at Tvsu.Engine.Task.Task.StartExecution()
   Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException of type 'Tvt.FileDownloader.DownloadException' was thrown.
   Exception:
       Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
       Type: Tvt.FileDownloader.DownloadException
           at Tvsu.Engine.Task.Task.Start()
   at Tvsu.Engine.Task.Task.StartExecution()
Info   2014-02-07 , 10:19:35
   at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
   Message: Setting FAILED status.
Info   2014-02-07 , 10:19:35
   at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
   Message: Error while downloading packages.
   Exception:
       Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
       Type: Tvt.FileDownloader.DownloadException
           at Tvsu.Engine.Task.Task.StartExecution()
   at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
   at Tvsukernel.Logic.ProgressThread.InitSearch()
Info   2014-02-07 , 10:19:35
   at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
   Message: Showing ERROR Message: < An error occurred while downloading packages. >

Automatic system update failed: restart ends at apple icon

I opted to accept all the suggested automatic online update performed. I got a message saying that the update of my system software failed. Now my ibook G4 won't fully restart. It stops at the apple icon. What should I do?

Hi,
Welcome to the Discussions.
Start from the install disc by placing it in the drive and holding down the "c" key as you restart. Click through the installation screen through the language screen and choose Disk Utility from the menu (Installer menu in Panther, Utility menu in Tiger). Highlight the drive on the left and click Repair Disk. If it reports errors and repairs repeat the process until no errors are reported and restart. If it starts you're done. If not you'll probably need to do an Archive and Install. Click on Options and choose Preserve Users and Network Settings and all of your files will remain intact. Once done go to the Apple Support page>Downloads and download the appropriate Combo down load for your OS. Either 10.3.9 or 10.4.11.
John

System Update fails on X201

I am running Windows 7 x64 with 4GB of memory and installed System Update 4. When I run the application, it gets stuck on the splash screen for about 2 minutes and then disappears. I have powered the laptop on/off many times and no luck. Any ideas here?
thx jc
X201 type 3626-D74
Bios version 1.17

I think i figured it out - or at least I hope. Was trying to update my home machine via Remote Desktop from elsewhere.
When I got home, did a shutdown/restart, and tried to run again. Of course, it worked. Guess can't run remotely?
Now, to figure out why the Rescue/Recovery overwrote ALL of my old backups last night with a new one! ARGH!

Thinkvantage System Update fails:

When executing Thinkvantage System Update on Lenovo 8168D5M (Windows XP Professional) I get error message:
ThinkVantage System TvsuCommandLauncher has encountered a problem and needs to close.
I have downloaded and reinstalled System Update v3.15.0017. Problem persists. .

Hi,
can you please first clarify following sentence:
"I also tried to download manually and intall them separately"
Do I understand it correctly, that you have downloaded these files using ThinkVantage System Updates (TVSU) and also have tried to install these update using TVSU?
If that is correct, then could you please try just to deffer these updates/ just download them and then go to following location:
%programfiles(x86)%\Lenovo\System Update\session
- find the appropriate update(every folder name is the update name which contains also the executable)
- once you find the corrcte update, then try to install it manually
- once you are sure, that this update was installed correctly, start TVSU and check if the list have changed
If not and you still see the update version, that you have just installed, then this might be an issue with the version detection and might be caused, by the fact, that the update does not write the courrent version.
However, please test this situation and let me know, the results.
BTW: I assume, that you are using the version 4.0.0024 of TVSU.
Can you tell me the system, that you are using this applicaiton on? T60, or T400,....
Cheers

System update failed - strange behavior

Hello,
I have got the following problem: A system update (pacman -Syu) was interrupted because of power shortage. The system still boots but some things don't work anymore. For example the program wifi-menu returns the prompt inmediatly (without scanning, etc.). Then I tried to downgrade netctl from the cache with pacman -U /var/cache/pacman/pkg/packagename but the the same thing happened, direct return of the prompt.
Any help would very appreciated. Thanks!
Bas

Hello,
'pacman -Sc' doesn't do anything. It's the same: direct return to prompt. As is the same with 'wifi-menu', shutdown -h "now"...
As I said this happened after a system upgrade was interrupted because the electricity went down in my flat...
I discovered at least part of the issue has to do wiith sudo. As superuser (using 'su') the programs start. But some things are still strange:
- netctl doesn't work anymore, a package (wpa_actiond) that is necessary was missing. I reinstalled it but netctl still doesn't work
- I tried to reinstall sudo but i get a lot of "exists in file system errors". When I do a pacman -Qo of the files I get the error "No package owns.."
I am starting to think that reinstalling the system would make the least effort...
Last edited by basdi (2014-03-18 12:39:23)

Connect to ServerSocket of codebase host fails thru proxy since 1.6.0_03

hi there,
I have an applet that connects to a server-socket of it's code-base host (i.e. the server it has been loaded from) and loads additional data.
since 1.6.0_03 the connection fails with a SecurityException when there is a proxy server in between the applet machine and the server.
clients with direct connection to the internet work fine.
The server address is read with the following:
serverProtocol = getCodeBase().getProtocol();
serverHost = getCodeBase().getHost();
serverPort = getCodeBase().getPort();
serverPath = getCodeBase().getPath();
the connection to the server socket is then performed with a standard
socket:
try {
socket = new Socket(serverHost , customPort);
} catch (UnknownHostException e) {
System.err.println("ERROR: UnknownHostException: Can't find host: "
+ host + "\n");
return;
} catch (IOException e) {
System.err
.println("ERROR: IOException: Can't open socket on rendezvous port "
+ port + " (on host " + host + ").\n");
return;
The applet is NOT signed but socket connection to its "codebase host" should be allowed! why is the connection not working when there is a proxy server in between? is this a bug in 1.6.0_03 or is something wrong with the applet?
regards,
hans

Hi,
I think I've heard of this problem before, and if memory serves me right it had something to do with the configuration of the IP address of the network interface. It is a Linux box, right?
Anyway, as a workaround you could set -Djava.rmi.server.hostname explicitly to the IP of the interface you're communicating over.
Kind Regards,
Marcus

LMS 4.2.3 device and system update failing

I have upgraded to prime LMS 4.2.2 (from 4.0.1) and can not perform system or device upgrade. Using wireshark I can see why. it looks like LMS is trying to go to this old web link http://cco.cisco.com/cgi-bin/login to get software. I believe this was fixed years ago in bug CSCto46927.
Can I reapply bug fix CSCto46927 on 4.2.3 or is there another fix?
Thanks.

"It is fixed now and the issue should resolve for all the LMS server's."
Are you sure?
The error message is missed, so I asume the web page is answered correctly,
but something is wrong with package checking.
For example, at my LMS 4.2.3 the ASA package is 7.0. After checking it shows there is no package to update (Popup - "No updates available in Cisco.com for selected products")
Tcpdump shows:
            284259296
            Cisco Prime LAN Management Solution 4.2
                    283418817
                    LMS Inventory Config And Image Management Device Package Updates
                            ASA(7-1)
                            ASA(7-1)
                                7
                                4.2.2
                                1
So there is an update to 7.1. Same problem with NAM (my ver is 6.0) and the newswest at cisco.com is NAM 6.1,
On the other hand the " 4.2.2" is weird.
If a have a newer (patched) version, the packages are not available to me??
Dont understand...

Macbook is stuck loading iCloud after system update

I updated my computer last night and after it rebooted iCloud asked me for my password. After trying to enter it several times I ended up clicking "forgot password", ever since it has been stuck on the loading screen. I have tried to force close but nothing happens. I even tried to let it die to see if it would start the process over, but it's still on the loading screen.

Hello, keenjellybean.
Thank you for visiting Apple Support Communities.
Here is a troubleshooting article that I would recommend going through when experiencing this issue.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
Cheers,
Jason H.

ICloud bkup & system update fail thru proxy

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