Icloud email address disabled

Hi
I have just updated my iPad to latest version, but it says I have to agree to icloud terms but my email address in settings under icloud is old and disabled, it says my password incorrect and that my security question answers are wrong, it asks for my birthdate and says that is wrong. I have set up a new Apple ID but under icloud it shows old one.  I have gone onto Apple support page to try and conic them but that also seems impossible.  I don't know what to do as my iPad constantly pops up telling me to agree to the terms and conditions.

Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

Similar Messages

  • How to disable/deactivate/delete iCloud email address

    Like most people, I have a number of different e-mail accounts for a variety of different reasons (Yahoo, GMail, iCloud/@me). I'm trying to get it down to just one, where all my personal, work, etc. e-mails can go. Ideally, I would have like to have just my iCloud e-mail (mine is an [email protected] instead of an [email protected]) but since I have found it to be impossible to have an Apple ID that is not associated with an outside e-mail address (currently a GMail account), it seems like I won't get my preference, unless anyone here knows something I don't.
    Here's my dilemma. How do I deactivate my iCloud email address? I realize that I could simply stop using it, but I have contacts that I'm not necessarily in consistent contact with, so if they e-mail me, and it doesn't bounce back because the account has been deleted, they'll never know, and I'll never check. Is there anyway to delete/disable/deactivate your iCloud e-mail address so that the account cannot receive e-mails? Like when you delete a GMail account and try to send an e-mail to that address afterwords, you get the mailer-daemon response.

    Your GMail ID is simply the login; you can just use your iClour email address. If Apple are using the GMail address as a contact you can enable forwarding from GMail to your iCloud address. You do have an @icloud.com address as well as an @me.com address. However you cannot make either of these your ID/login.
    You cannot delete an iCloud account nor the primary address. If you want to abandon it you could set up forwarding from iCloud to whatever address you want to use. Go to http://www.icloud.com  , go to the Mail page and click the cogwheel icon at bottom left. In the first pane which opens there is a section to forward mail.

  • How do I move an iCloud email address to a different Apple ID

    I have been previously using an iCloud email address with an Apple ID which is my parents. I now have a new device (new iPad for Christmas ) and am using my own Apple ID. I want to transfer the email address I previously had to my new ID so I own it, and can disable it on the other ID. It doesn't look like this is anywhere on the Apple support site and a web search hasn't led to anything.
    I wonder if it would be possible to delete the email address from the previous account, and then register the name on my new one - i.e. just release and then reclaim it rather than transfer it.
    I have been using the address for some services already so it would be really great if i could keep it exactly the same and not loose associations.
    If anyone has any ideas I'd be grateful for the advice.

    Welcome to the Apple community.
    Sorry that's not possible, you can't transfer the iCloud email address.

  • How do I create a new icloud email address for my apple id?

    Hi there
    How do I create a new icloud email address for my apple id? My original email address is associated with my previous employers.
    When I send email from my Macbook, it seems as if I still work there, which is a problem.
    I would like to use the email address that I created for my iPad.
    When I login with my appleid (for my macbook) I keep getting the old company one, not the new one.
    Is there any way of resolving this? I
    Thanks
    Kelvin

    Welcome to the Apple Community.
    Providing you aren't trying to change you Apple iCloud email address you can make changes at My Apple ID

  • The email address used to Sign into my icloud is no longer active, this is different than my apple id email address though. How can I change my icloud email address to my current apple id email address

    When I received my iphone 4s 3 years ago the my apple id and icloud email addresses were the same, it was a student email from the college I attended. This account is no longer active, but when I changed my apple id email address to a current email (gmail account) the icloud address didn't change over. I now have no ability to sign into icloud on my phone and icloud hasn't been updated in nearly a year. I wanted to figure out this problem before I upgraded to the Iphone 6 this December. Is there any way this is possible?

    Welcome to the Apple Community.
    You should still be able to use your college email address, just log in with your details.

  • I want to use my icloud email address as a new apple ID.  It was an additional email contact address I originally set up for my child.  But now, I'd like to set her up on Family Sharing, using that email as her ID.  Obviously, when I try to use it wh

    I want to use one of my icloud email addresses as a new apple ID.  It was an additional email contact address I originally set up for my child.  But now, I'd like to set her up on Family Sharing, using that email as her ID.  Obviously, when I try to use it when setting up a new apple ID, it says the email is already being used (Yes, by ME) and I need to select a different one.  Can I somehow delete that email address in order to set up a new apple ID using it?  Or is there another way to "re-use" that address for my child's new ID?

    "Well, then I want to be able to merge that one and the one my purchases are on..."
    This is exactly what I want to do but don't think I can:
    I noticed the following :
    If you attempt to create an Apple ID which is the same as your @icloud email address from the online facility, it does not allow you (can't use an Apple associated email address as your Apple ID). However - if you start a fresh device - such as a new iPhone, iPad (must be mobile it seems), and then create an iCloud account and Apple ID from the prompts when setting up the mobile device, it IS possible to have your Apple ID and @iCloud email address as the same. I know because I just did it!
    Unfortunately for me, the result I got above is not for one of my own ID's but a friends, and I would VERY much like to do the same - my current Apple ID is a completely different email address from my iCloud account. Trying to get them the same in my situation is a major bother - I think that if I wipe a device (such as an iPhone5 that is mine) and try to setup as I did my friend's device, then I will get a conflict because the iCloud email I have ALREADY exists. This is my worry and I will not attempt this until I get the new iPad 4 soon to test this.
    There is an inconsistency here between the two methods of creating Apple ID's and iCloud accounts.
    Overall in my opinion, the Apple ID system as currently available from Apple is not designed very well, and should be addressed.
    Best wishes -

  • I created an Apple ID for my daughter with her own gmail address, but I want her Apple ID and primary email address to be an iCloud email address. How can I do this? I can't set up an icould email address for her without first creating an Apple ID?

    I have created an Apple ID for my daughter with her own gmail address as the primary email address, but I want her Apple ID and primary email address to be an iCloud email address. How can I do this? I can't set up an icould email address for her without first creating an Apple ID right?
    I'm not good with computers so please explain in simple way...:)
    I also wonder what the best way is to set up accounts for children in a family. I dont want them to be able to purchase apps etc through the parents accounts, also some things we like to share as a family and others we don't want to share. Is there any good. clear, simple explanation from Apple Support about these issues? Or best to go to Apple store and go to genius bar or one to one advise?
    thanks

    You can set up an iCloud account which makes the iCloud email address you choose the Apple ID and thus the login for it:
    https://discussions.apple.com/message/22283348#22283348
    though I have to say I think it's more sensible if the ID is another address, both for security reasons (so people don't know what the login is) and as a contact address from Apple if the account were to stop working and they needed to contact you. So personally I would to to System Preferences, enter the GMail address which is an ID, and then choose a nerw @icloud.com address.
    If she has her own iCloud account she will need either her own computer or her own user account on your Mac to be able to make use of it. You should note that under Apple's terms of use Apple IDs are only available to children of 13 and over.
    As to purchasing apps, this is nothing to do with iCloud: it's iTunes, and the login can be different. So you can all sign into the same iTunes account but have different iCloud accounts. Or she can have her own iTunes account if she is of suitable age (credit card needed for purchasing apps).
    If you have other children you should be aware that any one Mac or device can create only three iCloud accounts - this is tied to the serial number, not the user account, and once reached cannot be bypassed. You can of course sign into an iCloud account created on another device.

  • I have not been able to sync my mail with iCloud on my MacBookPro (Lion OS).  Everything else has been syncing fine for the past two months, but when I go to System Pref/iCloud/and try to check Mail, it asks me to choose an iCloud email address. When I

    I have not been able to sync my mail with iCloud on my MacBookPro (Lion OS).  Everything else has been syncing fine for the past two months, but when I go to System Pref/iCloud/and try to check Mail, it asks me to choose an iCloud email address. When I put in my regular @me.com email, it says that address already exists (of course it does - it's mine!) and wants me to choose another one.  But I want it to sync with my stuff.  What can I do?  I haven't been able to find help anywhere online...  Thanks!

    You should have signed in with that address in the first place, but there is a workaround: go to System preferences>Mail, Contacts@ Calendars and add your @me.com address as an account there.

  • How can I use my iCloud email address in iPhoto

    If I try to setup my iCloud email address in iPhoto it wants me to log in with the email itself when the email address is registered with my Apple ID which is not the @me.com. If I try to setup the iCloud account with my Apple ID it sets up that email account.

    Hey chris.milne,
    Thanks for the question. Yes, your iCloud account is definitely an Apple ID:
    iCloud: Apple ID
    http://support.apple.com/kb/PH2570
    The email address you use to access many Apple resources, such as the Apple Online Store, the iTunes Store, the App Store, the Mac App Store, and also iCloud features. If you’ve purchased products from any online Apple locations, or if you’ve turned on iCloud on any devices with iOS 5 or later installed, then you have an Apple ID.
    Thanks,
    Matt M.

  • How do I move my icloud email address to a different Itunes ID

    Good Day
    I was wondering if it is possible to move an icloud email address linked to a current apple ID to a different apple id ?

    I'm afraid this is not possible.

  • How do I change Icloud email address on Ipad

    How do I change my Icloud email address on Ipad?

    I think that rockmyplimsoul has you covered but just in case you want to change the email address associated with your Apple ID, go here: http://www.apple.com/support/appleid/
    Then follow steps in above thread.
    Regards,
    Steve

  • Is there a way to change the icloud email address associated with your Apple ID?

    I had an Apple ID long before iCloud came around.  Naturally, my username was my email address, let's say [email protected]  I signed up for an @me email address when they started just to try it out, but never used it.  Either by default or by my own decision, my @me account became the same as my old email address: [email protected]  Later, Apple issued the @icloud email addresses, so I now have: [email protected] as well.  I want to set up a different icloud address, one that I would actually use, let's say [email protected]  Then, I would like to associate that address with my Apple ID and delete the oldaddress@icloud address altogether.  Can I do this and if so how?
    Thanks for the advice.

    Since your Apple ID is already associated with the current iCloud account (and the account cannot be delete, it can only be abandoned), you can't use it to create another.  You would need to create a new Apple ID with a new non-Apple email address to create a new iCloud account.  You can still use your current ID for everything else; the iCloud ID does not need to be the same as the ID you use for other services (iTunes, etc.).
    You would then have to migrate your iCloud data to the new account and turn on your iCloud data syncing.  When you turn Mail to On, you can create your new @icloud email address (but type carefully since once created it cannot be changed).  You @me iCloud email address would remain associated with the iCloud account you are leaving but it sounds like you don't want to use it anyway.  You can set up email forwarding to forwared email sent to your @me address to your new @icloud address while your contacts transition to your new address.
    If that sounds like something you want to do, I can give you the steps to migrate your data to the new account.

  • I need to change my iCloud email address.  I changed it for my Apple id but I can't log out of iCloud to change it there.  Find my iPad is activated so I can't delete my iCloud account.  I don't have the email address the iCloud login has anymore.

    I need to change my iCloud email address.  I changed it for my Apple id but I can't log out of iCloud to change it there.  Find my iPad is activated so I can't delete my iCloud account.  I don't have the email address the iCloud login has anymore so I can't have the password sent there.  To sum it up, iCloud has an old email for the account log-in.  I don't remember the password for the old email.  I have Find My iPad activated so the iCloud account cannot be deleted.  And I am already logged out of iTunes & App Store. 

    If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple IDand that ID is a previous version of your current ID, not an entirely different one.
    This feature has been introduced to make stolen phones useless to those that have stolen them.
    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
    You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
    This article provides more information about Activation Lock.

  • Can you have multiple iCloud email addresses?

    How many iCloud email addresses can I have for one apple id?

    You can only have a single iCloud email account for each iCloud Account (ID).  You can add up to three email alias address to the account, but they will all receive email in the same inbox.  This explains more about alias addresses: http://help.apple.com/icloud/#/mm6b1a490a.

  • How do I get an iCloud email address for an iCloud account that is already set up?

    When I set up my wife's iCloud account, I used her regular email address.  Now, when I try to iMessage her from my iPhone (4s), I am successful when I am on a wifi but not via my cellular connection.  I can iMessage other users.  I believe this is due to her not having an iCloud email address on her iCloud account.  I suspect that when my message is sent via cellular, it tries to go to her actual email address which fails.  She is able to iMessage me regardless of my connection from her iPad (4th).
    Does anyone know how to add an iCloud address to an existing iCloud account?
    Thanks,
    Dave

    Thanks Jim.  I'm pretty sure it is set up correctly.  The only issue the ipad has is it dies not receive messages from my iphone when the iphone is not on wifi.  She can send/receive imessages to/from others and from my iphone when it is on wifi.  

Maybe you are looking for

  • How to set the parameter ID value for a range

    I am trying to call transaction KSB1 (Display actual line items for cost center) by supplying all the default values for the selection options/parameters and skipping the selection screen from the calling program. However, for the cost center range,

  • Signing in to iBooks

    I have downloaded Mavericks on my iMac.  After opening iBooks, I try to sign in, but nothing happens after clicking on STORE and SIGN IN.  How do I sign in and have the books tat are on my iPhone be available through iCloud?

  • About clsid and more in object tag for deployment

    I've found it a bit hard to get up-to-date information about the best-practice for writing applet/object/embed tags in html when deploying java applets. Anyway, I found this. <!--[if !IE]> Firefox and others will use outer object --> <object classid=

  • Number of counts ?

    Hi Could you please let me know how to capture , number of counts , Number of Lines ..this type of keyfigure in Report ? Regards

  • GI storage locatio issue.

    Hello SAP Guru's I have a problem with storage location determination I wonder if anyone can help. If I create a planned order the storage location for the component (TNKS) is determined correctly from the material master MRP2 screen "Prod. Stor. Loc