Icloud email disappearing intermittently ...need help from Apple!

Two instances which happen intermittently:
1) Email from a legit sender flashes enough to read but disappers when response is clicked on  - no trace of original email found anywhere.
2) Email that are deleted are not in Trash - disappears automatically with no trace.
I asked this question many times but not received an answer from Apple yet.   Does any one else have this problem?  Is there a solution to prevent this intermittent anomaly? 
Thanks.

Hi,
Contacting Apple for Support and Service
Carolyn

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