Icloud email down since friday
is anyone else having issues with their email? I am getting a password error all of a sudden on all devices (iphone, upad, mba and imac). I changed my password and can login on to the icloud site so I know thats not the issue. Started a chat with apple support on Sunday afternoon, who told me there was maintenance happening and that service could be down for 24-48 hours from friday and that service would be back up sunday night. Guess what..........we are now at end of day monday and service is still down. Is anyone else having this issue? or is it just me?
I'm been a paying mac.com customer for years. Nice of them to convert to a free service but 'service' has gone down the tubes.
Getting right to it:
- Mail went bye bye on Saturday night
- Spent 8 hours yesterday researching trying solutions
- 6:30pm last evening got appt at Genius bar at my local Apple store
- Full hour there (45 mins of which was on the phone with specialist after specialist)
- Ultimately, they said it is being escalated to a super-dooper specialist and they will call me today at noon Eastern (umm... an hour ago) NOTHING
Would be nice if:
a) acknowledge that they have a problem; instead it's "we never saw this problem before"
b) system status was updated and accurate
c) a way to get back in touch with Apple, no ticket #, no phone number nothing
[the part you can take from this] I've tried everything and CAN get onto iCloud just fine, can view calendary and phonebook just fine (in the iCloud). The problem is obviously that their Mailserver is offline.
I work in IT and deal with DR situations, scheduling migrations, etc. constantly so understand the difficulties; If it was indeed system maintenance, notice would have been handy; if it was a failure, I would think that the service would be back by now; if this is actually a cloud, they ought to be able to bring the workload up elsewhere.
I will update this with the Apple response once resolved, hopefully it will help others but based on what I've read it will just magically start working at some point in the future.
Similar Messages
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Why is icloud email down? My wife has been unable to check her email all day. It says affecting 1.1% of users but I know 3 other people who have the same problem.Bizarre? Never seen Apple have this long of an outage on email access. Must be security breach.
Still, this is pretty poor. I've used my apple email account for business and home use since .mac and its generally been more reliable than other services I've tried, but I can't lie, this is a difficultiy for me. I was always happy to pay for a good reliable service, so I'm hoping this isn't a sign of things to come, now that they have moved to a free to use model. Needless to say, I'm not too happy with apple right now...
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HT1277 2012, Sept 11, I can't access the icloud email server since early this morning
2012 Sept 11; I'm unable to access the iCloud mail server since early this AM. Is there a problem with the mailservers?
Current
iCloud: Mail & Notes - Users Affected: <1% - Next Update: 09/11/2012 13:00 PDT
09/11/2012 10:54 PDTUsers may be unable to access iCloud mail. Normal service will be restored ASAP. -
It doesn't matter what I'm on, whether it's my iPhone or my Macbook, my iCloud email WILL NOT WORK. I need it to work as well, because finals are this week and I'm trying to get ahold of my professors about them...REALLY aggervating.
Working for me, also iCloud system status shows everything is working right now: http://www.apple.com/support/icloud/systemstatus/. Not sure why yours isn't working but you may want to get a free gmail account to use until you can figure it out: https://accounts.google.com/SignUp.
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Pop email problem since Friday
HI everyone,
I got my z10 a couple of months ago and am with T mobile/EE in the UK. Everything worked fine til Friday last week. Since then, my Pop email account has been able to pick up emails but not send them - a clock appears instead of a tick to say they are sent. Going into set up, I am told that the settings are wrong and I need to check them and try again. My hotmail account works fine, but I can no longer access the junk email, which should be a blessing, you might say, but because I get so much rubbish sent, my hotmail is set to exclusive so I do need to check the junk daily to see if anyone not in my address book has contacted me. I can live without this, however, but the other issue with my pop account is doing my head in.
T mobile say it is a work-related issue and the settings must have changed. My phone is not a work phone but a private one, but I am part of a franchise so I do have an account loosely related to work though they don't really oversee it. The IT people at head office at any rate say that nothing has changed there and the ports and smtp address etc are still the same and that the other 700 franchisees have not reported any issues with their phones. In the mean time, my phone does not work properly but I am stuck with it on contract as T mobile say they only guarantee phones with non-pop accounts. I see there is a known issue with pop accounts on the z10 but does anyone have any idea when the fix is rolling out to the UK? T mobile told me fixes come out instantaneously across the world but I can see little evidence of this. If there is not a fix and I cannot take it back to t mobile to change it, can I send it to Blackberry?
Thanks for any advice you can offer,
SarahThe same problem here!
Since the last software update yesterday!
I have 1 Hotmail account (works fine) and 2 pop accounts (I can receive but not send!). -
Is iCloud email down today?
iCloud seems to be working, but when I try to get email I get a message that says "cannot load email." Anyone know what's up?
Hello, johnplano.
Thank you for visiting Apple Support Communities.
Looking at the date and time of your post and our system status site, it does look like there was an issue with iCloud mail and has since been corrected.
Monday, May 5, 2014
iCloud Mail - 0.05% of users were affected
Mail may have been slow or unavailable. When Mail became available, affected users may have experienced delays with incoming messages.
If you ever experience an issue in the future, you can check the system status of Apple Services via the link below.
Apple Services, Stores, and iCloud
Cheers,
Jason H. -
What about icloud mail down since yesterday?
I can#t access icloud mail since yesterday afternoon CET. What is the matter?
Yes, poor service from Apple on this one. This time yesterday % withput Mail was 0.17 Now it is 1.1%. That must be quite a number of users. Why are not more people kicking up a fuss? Mail out for over 24 hours is bad.
I am having to use other email providers.
David -
TS3276 ICloud email down?
What's up with ICloud mail? Has anyone received an answer from Apple?
I'm on Mountain Lion. I've already tried Snow Leopard as well as Lion (my MacBook Pro orginally came with Snow Leopard, upgraded to Lion when it was released.) The problem with iCloud is only the email part. I can access the iCloud website/Find My iPhone/etc. on the website as well as all my devices. The only problem lies with the email. I get the spinning then "Cannot Load Mail" on the iCloud site/Email portion, and on iPhone "Username/Password may be incorrect," but everything is correct.
I've read A LOT of people having the same problem, but theirs seem to get resolved within several days. It's been over 2 weeks for mine. -
Icloud email down - when will it be back so i can migrate off it ?
two days now ..what a joke ..
Try both actions in '''[http://en.wikipedia.org/wiki/Safe_mode safe mode with Networking]'''. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: [http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-including-safe-mode Windows 8], [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 Windows 7], [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-vista Windows Vista], [http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true" Windows XP], [http://support.apple.com/kb/ht1564 OSX]
; If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates. -
How can i change my icloud email adress?
Quick question so when i turned on imail in icloud settings, it made me make an icloud email. I was wondering how can i delete that icloud email adress since i chose one at random to test it. Thanks
Log into your Apple ID and change it there. http://appleid.apple.com
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ICloud email has been down since 6:10pm
No iCloud email since 6:10pm September 10th.
If I set up an auto response to use my alternate email or forward mac mail to another address
will this help until they work it out?
Definitely unhappy I'm paying Apple for premium experience and getting no answers from support.
Hoping they figure it out today. This is now affecting my income.I've noticed this as well since about 10:30 EST. I used to have emails forwarding from another address and when I switched that off the other address is receiving emails instantly so it's definitely a problem on Apple's end. It's good to see that at least one other person is reporting the problem here, but it would be even better if Apple would update the status page. I can be very patient if I know it's a known issue for them, but hate seeing that all is up and running normally from their point of view when it isn't.
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TS3899 Haven't received emails on iCloud since Friday?
Is this the servers? I can't get emails on any of my devices. Apple says the problem was solved at 3:30 today but mine is still down! In m eyes this isn't good enough from Apple!
There are countless users posting that they can'd receive (some can't send) emails via icloud email addresses. I can only guess that the system is down in some parts of the world.
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ICloud mail down in Florida since 11am?
My mac, my macbook air, and iphone can not send or receive email
I've been down since midday 17 April over here in Perth.
It's incredibly frustrating, as some important and urgent email was apparently sent to the iCloud account, which I've missed.
I can't get a straight answer from anyone about when it will be up again. -
Not sure what is going on with AOL email and FireFox, but I have not been able to access my AOL email account via FireFox since Friday. I know others are having the same issue. I have no problem if I use Google.
Does it work in a New Private Window?
Clear the cache and remove cookies only from websites that cause problems.
"Clear the Cache":
*Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
*Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
*Do NOT click the Reset button on the Safe Mode start window
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes -
I am administrator for Mac. My husband and i both have separate iPhones with separate contacts. Since i0S 6.1 update these contacts are now shared which we do not want. I have set up separate iCloud email and account for my husband. How do i ensure that i
You can continue to use the current AppleID for iTunes, but your husband can create a new AppleID to use to create a new iCloud account that will be his own and not overlap with yours. If you do not have another email address to use for an AppleID, just get a free Gmail account and use that.
You can have as many AppleIDs as you want (or at least, as many as you have email addresses for). You can use a separate AppleID for the store, another for iCloud, and even another for iMessage if you wish.
You will want to keep the current one as the shared one for the store as all your previous purchases are permanently tied to it, and thus you need that AppleID to update or redownload your current purchased content.
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