Icloud extra storage

Welcome icloud stuff..
you sent me an email about the verification of the method of payment for my account
that you can not get the money from my account
I bought a 10 GB extra storage
Strange that you've canceled the extra storage
And with that I had actually lost $ 20 from my account
Please note that I use itunes card for that payment
I wish a speedy solution and return the extra storage or my money!
I rely entirely on the cloud and need it sooner!!

Apple does not participate in this forum, this is only for users.
For customer service issues, go here...
https://expresslane.apple.com/Issues.action

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HT4847 how to cancel icloud extra storage billing with 15 days?

On my receipt it says I may contact Apple to cancel my extra storage on icloud with 15 days but, there is no contact phone, e-mail, etc. Anyone know how to do this?

To ask for a refund, contact with the iCloud support > http://www.apple.com/support/icloud/contact If they don't provide help, contact directly with Apple > http://support.apple.com/kb/HE57

Does it take long for icloud extra storage to go on phone

How long does extra storage space take to go on phone

The question makes no sense.
iCloud storage is on the cloud. It cannot go on the phone.
Its space on a server at Apples server farm. Buying More iCloud storage does not increase physical storage space on the phone.

HT4847 iCloud extra storage

Hi I just purchased extra storage space for my iPad 2 and it is still showing 25mg of extra space available. The problem is that I am now unable to take photos on the device as it is displaying a message saying there is not enough storage despite the upgrade. What do I do?

Ok so do I not need the extra storage I recently purchased from iCloud then? I only purchased it thinking I'd get more space. Also why then did I delete photos just now, only for the message to appear I still don't have enough storage? And why did it direct me to settings?

Icloud extra storage space can not be canceled, since the processing is not available. Icloud message reads 'service cancel not available. try later'. this message shows up for days already. How to get rid of this extra storage space I cloud?

what can i do to cancel my extra storage space Icloud?

Go to "Settings > iCloud > Storage > Buy more Storage" on your iOS device and change the plan.

HT4847 how do I cancel my Icloud extra storage purchased in error ?

How do I cancel my I Cloud extra storage purchased in error?

I have called Apple before, I have gone into the Apple Store before, I have done an online chat line support conversation before ... and ... I have been on Apple's forum for users, before and now.
I don't see any shortage or deficiency in the way Apple provides customer support.

Where do I go to get a refund or to cancel my iCloud extra storage?

Where do I go to get a refund or to cancel my iCloud additional storage? I just bought additional storage this afternoon and then found out I can't use it for videos and apps so I now don't need the additional storage. How do I cancel and get a refund?

Apple - Support - iTunes - Contact Us
iCloud- Storage upgrades and downgrades

I purchased iCloud extra storage for music, received an email stating my 5 gig storage is nearly full. How can I get to the 25,000 song storage I purchased separately?

How can I connect my iCloud free 5 gig storage to the $25.00 additional storage I purchased from Apple for 25,000 songs? I received messages stating I have used nearly all of my free storage. Are they dfferent storages? I only have one apple id.

Are you sure you didn't buy iTunes Match and not additional storage? I ask because of the 25,000 songs is a specific detail. Try this link and see if it rings any bells (http://www.apple.com/ca/itunes/itunes-match/) I have Match and I love it but one thing it doesn't do is give you more general storage, just access to all your music. If you only wanted the storage for music you will be fine with Match, if you are still needing storage may want to go through your device settings and turn off some apps from your back up to gain more space (Settings>iCloud>Storage and Backup>Manage Storage). Failing that, you may want to contact Apple and let them know you wanted the Storage bump, not iTunes Match.
Hope this helps.

HT204053 How do I contact apple for an iCloud extra storage refund?

Have 15 days to request a refund....but where do I send my request? Thanks.

You can cancel an iCloud storage upgrade within 15 days of buying:
Apple have made this as difficult as possible. However two posters have managed to achieve this. Elizellen was able to use Express Lane to get a refund:
https://discussions.apple.com/message/19323996#19323996
However if you use Express Lane may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare. julia22 managed to find a way round that by phoning them - please see this post:
https://discussions.apple.com/message/16968425#16968425
it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mmd602084a
and expand 'Downgrade your storage for the next plan year'.

HT201318 Can someone tell me if the iCloud extra storage can be shared as Family Sharing?

I have an iPhone 5, I want to upgrade my iCloud storage but would like to also share the storage with my 2 family members Is this possible?

Hi Khuram1981 - thank you thank you thank you! All sorted! dont suppose you know how to fix another problem I have??? for weeks now, since updating to ios5 I think, for some reason every time I have tried to log onto app store it says CANNOT CONNECT TO ITUNES STORE. It's nothing to do with my computer, and I've been to the Geniius bar but they couldnt help and nothing I seem to do lets me update my Apps and even worse, I cant even buy any more. Any suggestions?
Again thank you SO much for helping with other problem = a real relief.
Chatterwind xx

Multiple Apple ID's and iCloud (purchased extra storage)

My mom and dad want different iCloud accounts (so the contacts etc are not merged) They have bought the extra 20GB of iCloud storage for my Mom's phone. Here's the setup and apple ID's... My question is how to split these and keep the extra iCloud storage on my mom's phone.
Dad's iPad ID: [email protected]
Mom's iPhone ID: [email protected]
iCloud extra storage ID: [email protected]
I want to change Mom's iPhone to: [email protected]
and change the extra iCloud storage to: [email protected]
I've already tried to change the ID of the iCloud but it will not let me because the email address for [email protected] is already used.
I hope this makes sense to someone!

Hey rich!
I'm taking a risk here and assuming that when you say "iPad ID" and "iPhone ID" you are referring to the iCloud ID on the mentioned device, right?
If so,
the extra storage was purchased with your dad's iCloud account and that's where it stays.
Dad's iCloud ID can stay on his iPad, along with his extra storage.
Go to Settings->iCloud and delete Dad's iCloud ID from Mom's phone.
Log in to iCloud on Mom's phone with Mom's iCloud ID.
(Does she already have this iCloud ID? If not, it may be taken by someone else and she would have to create a new one for her.)
You cannot move the extra storage to Mom's iCloud ID. MAYBE, just MAYBE iTunes can do it, but I seriously doubt it. Contact them for assistance. (apple.com/support/itunes and select Contact iTunes)
I don't fully understand the need to purchase extra storage for just one device. Now, if you had multiple iOS devices (like for your business), then I can see it. I back up a 32g iPad and a 16g phone using less than half of 1G of my iCloud storage.
Good luck

I just purchased extra storage for my iCloud. How and where do I access it? I purchased movies and audio books to find out that I didn't have enough storage (the reason for the extra storage purchase). I have no idea where to find them now. Help?!

How do I use my iCloud???
I purchased 4 movies and 2 audio books from iTunes only to find out my iPad2 didn't have enough storage, so I purchased more storage from iCloud.
My iTunes account only shows the 4 movies that need to still be downloaded (not the two books) After purchasing 20GB from iCloud I am still receiving the "There is not enough available storage. You can manage your storage in Settings" message. I have gone to my Settings, where it shows I have the new, extra storage. I have set all the iCloud settings as shown on the Apple website. In my iCloud settings, it shows I have 17GB available out of 25GB. In my General settings, it shows that I have a capacity of 28.6 GB, while my Available is 2.9GB. (????)
I don't know why I still can't download the movies. I wouldn't know where to go (how to get to) the iCloud if I could...
Also, iTunes has sent me receipts for the movies and audio books I purchased as well. Where are they???
Thank you SO very much for any assistance you can offer me!

Cancel your storage upgrade
If you upgrade or renew your storage but no longer need it, you can cancel. If you cancel your storage plan within 15 days of an upgrade or within 45 days after a yearly payment, you can contact Apple for a full refund. After this period, you can downgrade your storage for the following year.
Note: Partial refunds are available where required by law.
From here > http://help.apple.com/icloud/?lang=en#mma3518f8580
HelpKimIsAlreadyTaken wrote:
Since I purchased about $70 worth of movies and books and they won't load onto my iPad, do you think iTunes will refund my money?
If you make more room on your Device perhaps you can View/ use the purchases...
However if you would prefer a Refund... you can always ask... be sure to explain your situation...
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note:
It is stated that all sales are final

I only have 16 gb iphone but 64 gb ipad - how can i use extra storage on icloud for all my music on itunes

My Iphone 4 has only 16 GB storage (used 13,5 GB) but my ipad has 64 GB - I have bought ekstra 15 GB storage on icloud but I can'nt seem to use it for all my downloaded/bought music .
how can i use the extra storage on icloud for all my music on itunes ?

Welcome to the Apple Community.
You can't use iCloud storage for your music, take a look at these alternatives.
iTunes Match
iTunes in the Cloud

HT4759 my phone is not backing up automatically on icloud like it says it is, I even tried to do it manually.I bought extra storage and It is still saying i have no room on the phone. I tried to back up to I cloud with extra stroage I have 13.mg left stil

I know it saounds crazy maybe but I dont know much about this kind of thing.. I dont know how to get the storage fixed. I purchased the extra storage on Icloud a while back and it still isnt backing up like it says it is.. I took alot of apps off that i use even. I wanted to try to get more storage for the 7.1 and it says to manage storage so I deleted apps and it still didnt work so I looked to see if it has backed up anything. It says it did but the storage in Iclous was the same as it was two montths ago. I am not sure what I am doing wrong. I am sure it is simple and I am over looking it.

Hello reneep44,
Thanks for using Apple Support Communities.
These two articles explain what iCloud backs up and how to manage the storage.
iCloud: iCloud storage and backup overview
http://support.apple.com/kb/PH12519?viewlocale=en_US
Here’s what iCloud backs up:
Purchase history for music, movies, TV shows, apps, and booksYour iCloud backup includes information about the content you have purchased, but not the purchased content itself. When you restore from an iCloud backup, your purchased content is automatically downloaded from the iTunes Store, App Store, or iBooks Store. Some types of content aren’t downloaded automatically in all countries, and previous purchases may be unavailable if they have been refunded or are no longer available in the store. For more information, see the Apple Support article iTunes in the Cloud availability by country. Some types of content aren’t available in all countries. For more information, see the Apple Support article Which types of items can I buy in my country?.
Photos and videos in your Camera Roll
Device settings
App data
Home screen and app organization
iMessage, text (SMS), and MMS messages
Ringtones
Visual Voicemail
Managing your iCloud storage
http://support.apple.com/kb/ht4847
You can also free up storage space by moving or deleting old email messages that you no longer need.
Have a nice day,
Mario

My Apple ID needs to be updated on my iphone in icloud. iCloud account information Apple ID is incorrect. How do I update it without losing anything, including my extra storage that I paid for???

I recently updated my Apple ID with a new email address. Now my iCloud account does not match my Apple ID.
On my iphone, when I press Settings> iCloud> Account> iCoud Account Information: Apple ID
The Apple ID is shown as my old email address, and there is no option to press this and change the sign in information. Therefore, I cannot backup my iphone.
I tried to delete iCloud, but the warning said that everything would be deleted from my iphone if I deleted iCloud. I obviously want what is on my iphone or I wouldn't care about iCloud at all. How do I update my Apple ID on my iphone for iCloud without losing anything on my iphone, including the extra storage that I paid for?

If the Account name is wrong in Settings>iCloud you'll have to scroll to the botom and tap Delete Account, then sign back in using the correct ID.

Icloud extra storage

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