ICloud full, cannot access iCloud drive and cannot deleter files...

I am getting messages saying that my iCloud is full.  Okay, I get it.  So I look up how to free up space and find all the instructions on how to not have apps sync (which I've done) and to delete photos (which I've done), yet it's still full.  I'm sure there are plenty of audio files on there that could be taken off as I do have iTunes Match however, I cannot for the life of me figure out HOW to delete any files off iCloud.  I have tried accessing iCloud Drive on various computers and I get error messages and pop screens telling me to reload - shocker.  So, how in the **** am I supposed to figure out what is taking up all this space on my iCloud and then, how do I delete it?  I don't really "save" anything so I'm not sure what to do.  Anyone else having the same issue and if so, any solutions?  I do not want to buy more space but I want to be able to back up my phone.  Technology is great when works, but this isn't working and it's frustrating.  Thanks for anyone that has any helpful advice.

The following may have something that will help: Manage your iCloud storage - Apple Support

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