ICloud had been hacked. Cannot log in to my iCloud

My iCloud account had been hacked and now I cannot log in to my iCloud account. The people who hacked it has been change my password. What should I do now????

Hello Yen Japan,
It sounds like someone has unauthorized access to your Apple ID and has changed the password. I would recommend resetting your password with this article:
Apple ID: Changing your password
http://support.apple.com/kb/ht5624
Go to My Apple ID (appleid.apple.com).
Click “Manage your Apple ID” and sign in.
If you have two-step verification turned on, you'll be asked to send a verification code to the trusted device associated with your Apple ID. If you're unable to receive messages at your trusted device, follow the guidelines for what to do if you can't sign in with two-step verification.
Click "Password and Security".
In the "Choose a new password" section, click Change Password.
Enter your old password, then enter a new password and confirm the new password. Click Save when done.
The next time you use an Apple feature or service that uses Apple ID, you'll be asked to sign in with your new Apple ID password.
If you are able to reset your password, you may want to look into a security enhancement option we have called Two Step Verification. Here is some more information about that:
Frequently asked questions about two-step verification for Apple ID
http://support.apple.com/kb/ht5570
If you are unable to reset your password, I would advise you to contact our iTunes Account Security team direcly for your region with this article:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for using Apple Support Communities.
All the very best,
Sterling

Similar Messages

  • TS3899 I was asked to change my password as I had been hacked.  Now, I cannot get my mail on my ipad.  I have deleted the acct. and readded it. But It will not recognice the new password. Please help!!

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    It was through Gmail.  They blocked an attempt to log in to my acct from Bankok or some place like that.  So...I created  a new password but now cannot get email for my ipad.  Cannot get my ical to recognize my email acct etc. 

  • My Apple ID had been hacked

    My Apple ID had been hacked & I can't do anything. How do I log out my icloud & sign in a new Apple ID.
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    DO NOT create a new Apple ID. Contact Apple Account Security to recover your Apple ID. http://support.apple.com/kb/HT5699

  • Has my iCloud account been hacked?

    Hi,
    Since this morning I am having big problems with my iCloud account. When I woke up I opened the mail app on my iPhone which says my password is not correct.. Strange, as I have nothing changed at all! I never have to enter my password (it's saved in the keychain and on my iPhone)..
    So I gave up my password in the mail settings on my iPhone to make sure it's right. However, it was rejected! Then I opened up the maill app on my MacBook (with the right password stored in keychain) but I either got the message "IMAP-server 'p01-imap.mail.me.com' did not accept the password.
    Then I tried it on iCloud.com, but it says that my account has been disabled because of security reasons and it asked me to set up a new password at iforgot. It gave me the option the send the password to my email which was not an option as I have no acces. Second option was answering the secret question..... unfortunately the answer was not accepted as well. I am quite sure the answer was good because I always have 2 answers to secret questions (but there is a change I have set an other answer which I don't know).
    Anyway, my password is correct for 100%. It has always been that password and I use that password for an other email account as well. I really don't know what to do now. Has my iCloud account been hacked? This password is only used for my iCloud and Gmail and I am always really carefull with my passwords.
    Please help me.
    many thanks
    (I hope my english is fine enough)

    What you have experienced, though annoying, doesn't necessarily mean someone has hacked your account, though if you were finding that you were blocked because the sending limit had been reached that might indicate that you had been hacked.
    What can happen is that when people receive emails which appear to come from their own address but they haven't sent they naturally tend to be concerned: however it's most unlikely that anyone has hacked their account, they've just been targeted by one of two common spammers' techniques: both arise because it's all too easy to forge the 'from' address on messages to be something other than the real one.
    There are two methods. One is that the sender has forged the 'from' address to be the same as the 'to' address (so other people will see it coming from themselves, not you), presumably in the hope of confusing spam filters. It's harmless, if extremely annoying. Delete it (never ever answer spam or try to unsubscribe from it), and you don't need to be worried about it.
    The other problem is that a spammer is forging your address as the 'from' address on a whole batch of messages. The first thing you hear about this is when you start getting bounce messages because the spam has been sent to non-existent addresses and is being bounced to you. There's no point at all in responding to it. It's infuriating but normally stops after a bit as they move on to another forged address.
    There isn't really anything you can do about it: closing the account isn't really worth the hassle unless you are totally swamped, because you will have to tell everyone your new address. Apple can't really do any more than they already are about spam. However changing your password on general principles is a good idea.

  • Every time I boot up I receive the message that "iCal cannot log in to your iCloud account because you password is incorrect-" I do enter it correctly but the same error message comes up the next time the computer boots up.  How do I correct this issue?

    How do I correct the problem that every timeI boot up I receive the message that “iCal cannot log in to your iCloud accountbecause you password is incorrect…” I do enter it correctly but the same errormessage comes up the next time the computer boots up?  Thanks.

    Hello jwpg,
    Thank you for the details of the issue you are experiencing after restoring an iCloud backup.  I recommend the following articles for an issue like this:
    iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
    http://support.apple.com/kb/TS5207
    iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
    http://support.apple.com/kb/TS5223
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • I recently opened an email from a friend who's account had been hacked.  Do I need to take any virus protection action?

    I recently opened an email from someone who's account had been hacked. Am I in jeopardy of a virus?  Do I need to take action?

    Very unlikely.
    Even IF sender send out some sort of malicious software, it was probably most likely to point user to download some sort of windows application (like fake anti-virus etc.) which wouldn't work on a mac.

  • When I used Safari to go to the American Express web site a request came up asking me to register my Amex card.  I thought this was strange so I called Amex and they saw it when they went online and they said it was my iPad that had been hacked.  Is there

    When I used Safari to go to the American Express web site a request came up asking me to register my Amex card.  I thought this was strange so I called Amex and they saw it when they went online and they said it was my iPad that had been hacked.  Is there an app to protect my iPad when I am online with sensitive information?

    I located some suggestions for flushing the cache.
    There are really three ways you can flush the DNS cache on your iPad.
    1) Simply turn the iPad off and on again using the power button. A simple reboot will go a long way.
    2) Turning on Airplane mode and then turning it off again will also clear the DNS cache and should be enough to fix the problem. Tap on your Settings icon, then swipe Airplane mode to On and then back off. Since Airplane mode disables the wireless features of your iPhone, iPad, or iPod touch to comply with airline regulations, this will generally do the trick.
    The third method would reset all your network settings and I'm pretty sure you don't want to do that right now.

  • I have a pc and cannot log in to my iCloud account

    I have a pc and cannot log in to my iCloud account

    Have you tried syncing with your own computer. The one you used to sync the photos to your iPad in the first place?
    Do you have a backup of your iPad on your own computer? Or in iCloud?
    If your iPad is stuck to the Apple ID and password used by the different laptop have the owner of that laptop remove your device from their iCloud account. They can go to iCloud.com on their laptop, enter their Apple ID and password and then remove your iPad from their account.
    Once you sign into your own Apple ID and password and then sign in to your iCloud account, many of your lost items should come back. Specifically these include your Contacts andCalendar entries.

  • Cannot send any more yahoo mails after my account had been hacked.

    My yahoo account has been hacked. I changed my password. Now I can receive e-mails, but are unable to send an e-mail from any of my apple devices.
    Can send it from Windows. My account was hacked yesterday. Any suggetions? Thank you !!

    Did you change your password in Settings > Mail, Contacts, Calendar > your yahoo account on your iPad? If you didn't you need to put in the new password there. If you have changed the password on your iPad I suggest deleting your email account on the iPad and setting it up again.

  • Email and icloud has been hacked

    my email has been hacked by hacker. hacker has changed my password email and forgot pass. i lost icloud account. now, i need do?

    Hi Tony,
    If you are unable to access your iCloud email account you can reset the password using the steps in this article -
    If you forgot your Apple ID password - Apple Support
    Once you have recovered access to your account, you may want to consider enabling two-step verification for your account to improve security. See this article -
    Frequently asked questions about two-step verification for Apple ID - Apple Support
    Thanks for using Apple Support Communities.
    Sincerely,
    Brett L 

  • My iPhone 5 had been hacked. And put in lost mode. Trying to reset.

    I have an iPhone 5 when I fell asleep my phone was fine and when I woke up it was in a lost/ erased mode. I tried typing in my Apple ID and password to deactivate it. But it stated that wasn't the Apple ID used to put it in lost mode and it need to be the same Apple ID. I've been work wit apple but they haven't been able to reset phone yet. I have summited my proof of purchase and everything but idk what is the hold up is. Does anyone know how to reactivate my phone so I'm not stuck using my old phone. They told me my iPhone 5 could just be an expensive paper weight. Please help.

    I'm assuming you bought the phone new. Most likely your ICLOUD ID was hacked. The reason you can't reset it is the hacker changed your password. Contact Apple Account Security by calling Apple's number for your country. http://support.apple.com/kb/HE57. Ask for the Account Security Team.

  • HT204053 This just started. I cannot log on to my iCloud mail account and .me mail does not work.

    My two .me mail boxes just stopped working and I cannot sign in to my iCloud Mail.
    Is there a system problem?
    Many thanks for any help.

    http://www.apple.com/support/systemstatus/
    Seems there's been an issue for a couple of hours. If they fix it soon, I don't think a several-hour outage is the type of thing that affects AAPL. I've got my fingers crossed they'll fix it soon.

  • I think my icloud has been hacked and someone is seeing my text messages

    I think that my icloud or iphone has been hacked.  I think that someone is seeing my text messages that shouldn't be.  How can I tell or how do I fix it

    Text messages are not sent to Apples icloud so not possible there.
    If you are using Verizon's messaging there may be a way to view your text messages from a computer and another device on your account. But you have to turn on Verizon's integrated messaging and the person must have your password to view them from the web.
    Good Luck

  • How do I delete an old icloud account off my phone if the email address had been hacked and the password has been changed?

    My old email was hacked and since then my passwords have been changed. I have a new apply ID which if fine, but my phone is asking me for my old apple ID password before I can delete it from my ICloud. The problem is I cant reset the password and my birthday verification isnt working. I am unable to do anything in icloud because it is forever telling me my password is wrong. my new apple ID seems to be working on every other part of my phone. Any ideas what to do?

    Well you can try this, but I'm not sure it's going to work if this is an entirely new ID.
    Go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Tap edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • I think my icloud has been hacked.

    I have been getting fake FB msg via my cloud although it says its coming from gmail.  I have changed passwords on all email and icloud accounts but the msgs keep coming if i turn the icloud mail back on my phone.  I have checked to see if anything was set up to forward but I can't find any trace of anyone.
    Please help!

    The msgs only show up on my iphone not on my icloud mail account, gmail or hotmail accounts when i log in on my laptop.  They only come through on my iphone. I have no way to block them if its just spam but I can't imagine how it could be spam.....

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