ICloud has a different email/password than App Store - how do I fix it??

how do I fix this so that I can access iCloud on my ipad

Count us into the mix.   The issue is on my mother's iPad2.  
Most of the time her password works, and has been verified on appleID.apple.com.
It works fine on the iCloud website  -- from her PC web browser and iPad.
She can also purchase and update apps using her password.
The only issue seems to be with Facetime.
Any suggestions for a cure are appreciated.
David

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