ICloud has lost 3 months of my husband's emails.

My husband has lost 3 months of emails from his laptop, iPhone and iPad. They disappeared as he was reading emails. Neither apple support not Genius bar have been able to retrieve them from iCloud. Apple support took them all off iCloud and reloaded them in the expectation that they would surface again.
They have been wiped from their too. Anyone else experiencing this challenge?

Helen2020 wrote:
Because the led him to believe iCloud was all that backup he needded-NOT.
iCloud was never advertised as a backup system, you may have wished to believe that it could be but it wasn't (clearly)
Dropbox is also not a backup system, you still have no backup.
Use Time Machine or some other backup system, taking the easy way out is how data gets lost in the first place.

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