Icloud has my old e-mail address for id but i have forgotten password
icloud on my iphone has still my old e-mail address as its ID, but I have forgotten password and I want to change the ID to my me e-mail address, but when I go to my icloud on my iphone and try to delete, it asks for my password. Can anyone help?
Greetings Jim,
You can reset the password of your old Apple ID using the steps in this article -
If you forgot your Apple ID password - Apple Support
If you want to change the Apple ID in use on your iPhone, use the steps in this article -
Sign in with a different Apple ID on your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L
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Hi gms12286!
This article should be able to help you achieve this goal:
Apple ID: Changing your Apple ID
http://support.apple.com/kb/ht5621
Thanks for coming to the Apple Support Communities!
Cheers,
Braden -
Has anyone an e-mail address for EE. The EE site is so not user friendly.
Has anyone got an e-mail address for EE. The EE site is so not user friendly.I found it once having clicked here there and everywhere but can not find it again.
Please read below Dear Sir/Madam, EE ACCOUNT 07946733914 PAY AS YOU GO I have been an EE customer since December 2014 having migrated from T-Mobile.Your website is so frustrating. The links work some of the time not all of the time, although when I want to top up it works every time. Where do I find my account number on the site? Why doesn’t it show every time I access my account? When I log in I have to press enter to be able to put in my log in detail which means I get an error message.I usually spend between £20 and £30 per year but have topped up that sum in the last 2 months. Because of that I tried to buy the £1 talk & text pack with 25 minutes and 50 texts. The site accepted all the steps but the pack has not activated.Because of this I tried to access, via my account links, View Top up History. It only shows my last top up on 25/07/2015. That is not acceptable I need to see all my top up history.On several occasions I tried to access, again through the link on my account, View Usage. I eventually got a response which showed I had texted 207 times on 31/07/2015. This inaccurate record showed these messages were to two numbers.As a result of the above just before 10am on Sunday 02/08/2015 I contacted your customer services and spoke to a male who sounded Indian. Again your help line is so frustrating over 3 minutes of select from the following to find none of them covered the help I need so I decided to select I am leaving EE. I pointed out to your representative the problems I was having and he put me on hold while he checked my account. After a minute or so he came back to me and said he would have to transfer me to someone else. Again I was put on hold and after a little while another man came on the phone. He checked with me what my call was about and then put me on hold while he checked my account. He came back on after a while and said he could see there was a problem and counted the texts I had sent since my top up on 25th. I think he said it was 43 or something like that. He then said he would have to speak to his manager about the problem and again I was put on hold After a minute or so he came back and told me his manager was very busy and his manager would phone me back. We agreed a time of 1pm that day Sunday.I am still waiting for that call.I have checked the records on my mobile phone and since I topped up on 25/07/2015 I have sent 29 text messages.So what do I need.EE to buck up and:Give me accurate recordsYour website to work every timeMy account number to show on my accountA link either from my home page or account where I get the phone number and an e-mail address at which I can contact you. Clicking on several links on the web site I did eventually find them once but have not been able to find them again.An explanation as to why your site shows I sent 207 texts on 31/07/2015.How accurate is your system.How often am I being charged for ‘Ghost texts’?Clean up your site so help means help and not just link you to something that does not help.I know I don’t spend much with you and may not be as valued to you as someone who spends a lot of money with you. But if something is worth doing it is worth doing right. The most cost effective way is to do it right the first time.I have just tried to get a copy of the detail your site gave me for 25th but now get an error message. A disgruntled customer Ronald Lambert
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Windows sends my e-mails thru old e-mail address that i no longer have
windows explorer sends my e-mails thru a disfunct e-mail address. [email protected] was killed when i left comcast. how can i update the e-mail with them?
ive had that problem...if you email the support they'll reset it for you but u need to know all the information on the account to verify it before they'll reset the account password.
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HT5622 Forgotten security question keeps asking me for it but I have forgotten it
I have forgotten security question how do I change it
Hi Kylefoy123,
Welcome to the Support Communities!
The article below should help you reset your Apple ID security questions:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
If you require additional assistance with this, click on the link below for guidance:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers!
- Judy -
I have changed my apple e-mail address in itunes and apple successfuly but now, every time I use my iphone 5 it is asking me to sign in but it still has my old e-mail address there so when I enter my password it says wrong id or password. In settings it will not allow me to change to my new password. How do I get around this problem please?
Welcome to the Apple Community.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account") -
I've tried to go into manage my account it only has my current e-mail address and I can't click forgot password for the old apple id because that e-mail is no longer active.
I hope that makes sense..Do a backup.
Try System Preferences/iCloud and sign out. Then sign in with your new Apple ID. -
How do I clear an old e mail address from my iCloud account on my iPhone?
How do I get rid of my iCloud account on my phone with an old e mail address? I can't remember the password!
if find my device is turned on you must reset password at iforgot.apple.com in order to delete account and add a new one.
Peace, Clyde -
Someone is using my e-mail address for Apple ID
Hello
I have an e-mail address that I do not use to any Apple devices.
For about 1 week ago I received a mail in Italian saying this:
Dear G******* M******,
You entered gio**** @gmail.com as primary email address for your Apple ID. To complete the task, we have to verify that email address actually belongs to you. Click on the link below and sign into your account using your Apple ID and password.
Check now>
Why did you received this email?
This email is sent when someone adds or changes a contact email address in your Apple. If you have not made any changes do not worry. Your email address can not be used as a contact address for an Apple ID without your verification.
For more information, see the frequently asked questions .
Thank you,
Apple Customer Care
so the problem is that I'm in Greece and someone has put my e-mail address for their Apple ID in Italy...
What can I do?
The problem is that I ignored the e-mail thinkink that if I don't click the verification button noting will happen but instead today I received more than 10 e-mails saying the same thing...
What can I do to prevent these e-mails? and to make the person who is using my e-mail to change it?
Thank you in advance
<Link Edited By Host>I think you misunderstood me. I don't want an account. I only created one to write here. What I need is for itunes to contact this user and ask him to change his account. I can't believe how it's possible for someone to use my email as his.
I'm sorry if I sound harsh, but I have this mail adress for 12 years and never had something like this before. -
I accidentally set up two accounts. One account with my old e-mail address which I've been using for years and has all of my purchases on it. Now I have a new account with my current e-mail address. How do I disable this new account? I need to disable the new e-mail address account so that I can add it as an additional e-mail to my old account. THEN, how do I make this new e-mail address my primary e-mail for this old account?
Did yoo go to Settings>iTunes and App Stores and sign out and sign back in?
Next see:
Frequently Asked Questions About Apple ID -
I have attempted to upgrade os4 to os7. At the end, it threw an error that i had to turn off "Find my iphone" on my phone, which seems to be impossible at that stage as i could not access beyond the upgrade screen.
I thin chose to set up as new iphone, but icloud has taken an old expired email address for which i do not know the password. icloud will not recognise my current itunes email and password, so i now have os7 but am unable to restore from my itunes back up.
Desperately need help please... Any help appreciated
ThankyouIf you don't know your password, don't know your security questions and don't have a rescue address or don't receive a reset email, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
My e-mail has changed, but I purchashed some songs in iTunes using my old e-mail address as my account name... so when I try to play the sonngs I bought and paid for - it keeps asking me to authorize my PC first, but I don't remember the password! And since the old e-mail address is no longer active, I can't even chenge the password- becasue it's sends the link to do so via e-mail! Even when I use the "ask personal questions" option to verify and it asks me for my date of birth, I put it in and it still won't acccept.
Hello there, loupar.
The following Knowledge Base article offers up just how to change your Apple ID for the App Store on your iOS device:
iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht1311
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
When I purchased my I pad at the store they advised me to log on with my hot mail address we did this and apparently found out that my Itunes account had been hacked. I was then told that apple would cancel my hotmail account and that I had to use a new email address which I did logged on everything has changed apart from the Icloud account which is still keeping the old e mail address as my id. Please can someone explain how to change this. When I look on my i pad there is a red bar that says delete account I was wondering if I deleted this would everything be ok if I started over again?
Thank you in advance for any help.Welcome to the Apple Community.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > iTunes & App store, scroll down and tap your ID)
If you are using iMessages or FaceTime, you will also need to log out and into your ID there too. -
iCloud has my old Apple ID and is prompting for a password, but I want to put in the new id, I can't because it is grey and there is no edit option. I'm prompted for a password to an account that doesn't exist. Anyone know what I can do to fix this or why this is happening.? I had no issue putting in my new Apple ID everywhere else, I could sign out of the old and inactive account and then sign back in using my new and proper one. However, after the update to 7.3 it did a whole welcome to yr iPad and a set up thing and it went to set up iCloud and had my old Apple ID in grey where I can't change or edit it, it wants the password, when I put in the old password, it say yr Apple ID is incorrect but yet it won't let me change it??????? Anyone???
Sign out and back into your apple id from Settings>iTunes and App stores>(Your apple ID)>Sign Out and then sign in again with the new address. Close app store from running in the background (or restart the phone if your unsure how to do this). If when trying to update any apps they are still asking for the old apple ID, delete and re-install those apps.
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