ICloud has my old email address and will not let me turn off "find my iphone".
I am in the process of restoring my Iphone, but in order to do that I have to turn off "Find My iPhone." the ICloud email is old and I dont have the password to access it anymore. I use a new email. How do I turn off Find My iPhone and restore the phone?
iCloud: Change your iCloud password
Similar Messages
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I have another account that i can't delete off my phone because lost my recovery key and password. How do i get rid of this account? it will not let me turn off find my iphone and delete account. Can anyone help?
Hello aweirandyski.1975,
Thanks for using Apple Support Communities.
From what you're describing appears to be Activation Lock, a security measure provided by Apple that makes it harder for people to use a lost or stolen device. You will need to enter the password for the Apple ID the device is prompting you for.
iCloud: Activation Lock
http://support.apple.com/kb/PH13695
Take care,
Alex H. -
When I open iCloud from System Preferences it is recognizing and old email address I longer use and will not let me log in with my new apple ID. I've tried to change my apple ID and password, but it automatically brings up the old one. How do I change that?
Sign Out of iCloud (in System Preferences) then Sign In with the new ID and password.
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Hi
I changed email addresses but iCloud sill has my previous address registered. It also is not recognising either my original password or my new password. How can I get my new email address into the iCloud system, and also lodge a new password with them?
I'm using an ipad and all else is ok but not icloud.Welcome to the Apple community Ross.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock. -
I have changed my email address which I sucesfully did on my laptop,however when I connect my iphone it still has my old email address and will not accept either my old or new password.Do I have to uninstall and reinstall again.Please help.Any suggestions.Regards Mark
Settings > Store > Sign out.
Sign in with the new credentials. -
I have forgotten my password for icloud, have an invalid email address and do not know my security answers. How can I transfer all my data from my old iphone to the new one?
In this case you won't be able to do that?
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I just changed my user name to my e-mail address on my iMac. It works fine there but when I try to use my iPhone it still shows my old user name and will not let me enter??
There is no user name needed to "enter" or use iPhones...
Assuming you mean your iTunes Store account ID:
Settings > Store > tap ID > sign out > sign in with new ID -
How do I download CC once I have put in redemption code? It keeps telling me that it has already been redeemed/activated and will not let me go any further.
if you've used your adobe id to pay for a cc subscription, download the cc desktop app and install it, Download Adobe Creative Cloud apps | Free Adobe CC trial
use the desktop app to install your subscribed programs. -
How do i deactivate a device through icloud if the device is broken and i am unable to turn on find my iphone? Also i do not own a apple id as ive been using a family members due to problems when trying to make one?
Hey tyjox,
Thanks for the question. After reviewing your post, it sounds like you need to deactivate Find My iPhone on a device that does not work. You will need to work with the family member of the account the iPhone is registered with. I would recommend that you use this article to help you resolve or isolate the issue.
iCloud: Remove your device from Find My iPhone
http://support.apple.com/kb/PH2702
Remove an iOS device you no longer have
If you no longer have the iOS device because you gave it away or sold it, you need to remotely erase it before you can remove it.
Sign in to icloud.com/#find with your Apple ID (the one you use with iCloud).If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.
Click All Devices, then select the device.
Click Erase [device], then enter your Apple ID password. Because the device isn’t lost, don’t enter a phone number or message.If the device is offline, the remote erase begins the next time it’s online. You’ll receive an email when the device is erased.
When the device is erased, click Remove from Account.All your content is erased and someone else can now activate the device.
Thanks for using Apple Support Communities.
Have a nice day,
Mario -
My iphone 4 is locked on one application and will not close or turn off my phone please help!
my iphone 4 is locked on one application and will not close or turn off my phone please help!
If you mean that the iphone froze in some random app you have ....the solution is easy .
Press and hold both Home Button and On/OFF button for about 15 seconds . The device should turn off and on again .
If not than please wait until the battery goes out and try the above step again whilst device is off .
Hope it helps -
My location services appears to be locked. They are in light grey and will not let me turn them on and off. New app requiring GPS i can't use due to this. How can i reset or fix?
Double check your restrictions for location service.
settings - genral - restricitons. -
I recently changed my email address for the Apple Id and it was accepted but now when the App store comes up it still shows my old email address and no password will work. iCloud and Facetime are fine. Don't know why it stays there or how to alter it.
1. Sign out of old ID
2. Sign in with new ID
Settings>AppStore>Apple ID -
How do I delete and iCloud account that has a former email address and I can't remember the password. All attempts to recover the password have failed!!
Hello there, Gary7023.
The following Knowledge Base article made prove useful for you with the issue you're having:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D. -
My i Could ID has an old email address as the user name, my Apple ID has been updated to my new email address as the user ID.
i CLoud shows how to change the PW but not the UID. MY MAC Mini shows everyday that there is a problem, but yet the cloud seems to play my music fine.
Please Helplllaass wrote:
What is a UID?
Sound somewhat like a girly thing... -
ICloud has my old email address, how do i change it?
Cannot sign im to icloud due to old email address has not been updated
To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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