Icloud is broken

Anyone else having issues with icloud and photostream? I noticed the other day I have two sets of folders for icloud on my pc now. One labeled Icloud Photos, the other PhotoStream. When I try to upload photos to my phone through Icloud, only half the photos upload. It also has been a pain to remove photos from devices and PC. There is no more photostream reset on the Icloud website. I can't even find photos that I have just taken on my pc photostream. This used to work flawlessly, now its just a hassle. Can we stop changing this stuff? I mean the shared folders were a nice add, but the photostream is broken. I'm goin to try and reinstall everything.

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ICloud account broken? email never worked.

I have a very old account from my days before iCloud. I have the feeling that during the transition period some error accured. iCloud email never worked for my account.
If I try to activate iCloud email on my iPhone (iOS 7) i get a error message "Cannot get Mail - user name or password is incorrect". However all other services like Calendar and iMessage still sync, so the user and password can't be the problem.
If I log onto iCloud.com I get a message: "Can't load Mail - There was a problem loading the application"
I considered making a new account, but all my iTunes purchases were made with this account and using a different account for app store is really messy.
Here is the error report from iCloud.com:
IS FATAL
true
APPLICATION NAME
mail
TITLE
Mail could not be loaded
MESSAGE
There was a problem loading the application due to a possible network error or missing resources. Please try again.
LOG
Thu, 24 Oct 2013 08:32:49 GMT: DEBUG: MAIL in main()
Thu, 24 Oct 2013 08:32:49 GMT: DEBUG: Creating local CK.AccountPreferences object
Thu, 24 Oct 2013 08:32:49 GMT: WARN: Attempting to process mailprefs from CloudOS…
Thu, 24 Oct 2013 08:32:49 GMT: WARN: Rejecting mailprefs from CloudOS because timeZone information is unavailable in mailprefs
Thu, 24 Oct 2013 08:32:49 GMT: DEBUG: Creating local CK.User object
Thu, 24 Oct 2013 08:32:49 GMT: DEBUG: --> Request 1:   POST to https://p01-mailws.icloud.com:443/wm/preference?clientBuildNumber=1T.111546&clie ntId=6EEA665E-4152-41E9-82A7-FBE4C50901D8&dsid=287592105, headers: Content-Type=text/plain, body: (omitted)
Thu, 24 Oct 2013 08:32:49 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1382603569296/1
          wmsid: 109
          params: {"locale":"en-us","timeZone":"Europe/Vienna"}
Thu, 24 Oct 2013 08:32:49 GMT: DEBUG: SC.Object:sc1404:dispatch('load content')
Thu, 24 Oct 2013 08:32:49 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)
Thu, 24 Oct 2013 08:32:49 GMT: DEBUG: SC.Object:sc2860:dispatch('noContent')
Thu, 24 Oct 2013 08:32:49 GMT: DEBUG:   "6.2 pop up View" handled event 'noContent' with a transition to "6.2.2 No Content"
Thu, 24 Oct 2013 08:32:49 GMT: DEBUG:     -> entering "6.2.2 No Content"
Thu, 24 Oct 2013 08:32:52 GMT: DEBUG: APPLICATION: Received applicationWillBecomeActive
Thu, 24 Oct 2013 08:33:19 GMT: WARN: REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive:
                                                            Status:0
                                                            Request:/wm/preference
                                                            Wmsid:109
                                                            Redirect Count:1
                                                            Timeout Redirect Count:1
                                                            ResponseText:Oops...rawRequest is null
Thu, 24 Oct 2013 08:33:19 GMT: DEBUG: --> Request 2:   POST to https://p01-mailws.icloud.com:443/wm/preference?clientBuildNumber=1T.111546&clie ntId=6EEA665E-4152-41E9-82A7-FBE4C50901D8&dsid=287592105, headers: Content-Type=text/plain, body: (omitted)
Thu, 24 Oct 2013 08:33:19 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1382603569296/1
          wmsid: 109
          params: {"locale":"en-us","timeZone":"Europe/Vienna"}
Thu, 24 Oct 2013 08:33:49 GMT: ERROR: GIVING UP ON RETRIES, CoreMail.MailRequest.willReceive:
responseText: Oops...rawRequest is null,
this._redirectCount: 1
Thu, 24 Oct 2013 08:33:49 GMT: DEBUG: <---------------- Request in: /wm/preference-list-->1382603569296/1,httpStatus: 0,round trip time: 29991ms, wmsid: 109
Thu, 24 Oct 2013 08:34:24 GMT: DEBUG: <-- Response 2: 0 (timed out), headers:   body: (empty)
Thu, 24 Oct 2013 08:34:24 GMT: DEBUG: <---------------- Request in: /wm/preference-list-->1382603569296/1,httpStatus: 0,round trip time: 125181ms, wmsid: 109
Thu, 24 Oct 2013 08:34:24 GMT: ERROR: retrieveResponseError:
                              ServerPreferencesDataSource.retrieveResponse
                              error:-1/0
                              guid:serverPrefsGuid
Thu, 24 Oct 2013 08:34:24 GMT: ERROR: Bootstrap error: Preferences.RefreshError
ORIGIN
server
TYPE
error
APP STATECHART
SC.Statechart:sc951
initialized: true
name: cloudos-statechart
current-states: [
    active.application.displayingCurrentApp
state-transition:
    active: false
    suspended: false
handling-event: false
BUILD NUMBER
1T.111208
TIME
Thu Oct 24 2013 10:34:26 GMT+0200 (CEST)        (1382603666186)
HOST
www.icloud.com
USER AGENT
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/30.0.1599.101 Safari/537.36
DSID
287592105
ENVIRONMENT
PROD
RECENT LOG MESSAGES
Thu, 24 Oct 2013 08:32:49 GMT: DEBUG: MAIL in main()
Thu, 24 Oct 2013 08:32:49 GMT: DEBUG: Creating local CK.AccountPreferences object
Thu, 24 Oct 2013 08:32:49 GMT: WARN: Attempting to process mailprefs from CloudOS…
Thu, 24 Oct 2013 08:32:49 GMT: WARN: Rejecting mailprefs from CloudOS because timeZone information is unavailable in mailprefs
Thu, 24 Oct 2013 08:32:49 GMT: DEBUG: Creating local CK.User object
Thu, 24 Oct 2013 08:32:49 GMT: DEBUG: --> Request 1:   POST to https://p01-mailws.icloud.com:443/wm/preference?clientBuildNumber=1T.111546&clie ntId=6EEA665E-4152-41E9-82A7-FBE4C50901D8&dsid=287592105, headers: Content-Type=text/plain, body: (omitted)
Thu, 24 Oct 2013 08:32:49 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1382603569296/1
          wmsid: 109
          params: {"locale":"en-us","timeZone":"Europe/Vienna"}
Thu, 24 Oct 2013 08:32:49 GMT: DEBUG: SC.Object:sc1404:dispatch('load content')
Thu, 24 Oct 2013 08:32:49 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)
Thu, 24 Oct 2013 08:32:49 GMT: DEBUG: SC.Object:sc2860:dispatch('noContent')
Thu, 24 Oct 2013 08:32:49 GMT: DEBUG:   "6.2 pop up View" handled event 'noContent' with a transition to "6.2.2 No Content"
Thu, 24 Oct 2013 08:32:49 GMT: DEBUG:     -> entering "6.2.2 No Content"
Thu, 24 Oct 2013 08:32:52 GMT: DEBUG: APPLICATION: Received applicationWillBecomeActive
Thu, 24 Oct 2013 08:33:19 GMT: WARN: REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive:
                                                            Status:0
                                                            Request:/wm/preference
                                                            Wmsid:109
                                                            Redirect Count:1
                                                            Timeout Redirect Count:1
                                                            ResponseText:Oops...rawRequest is null
Thu, 24 Oct 2013 08:33:19 GMT: DEBUG: --> Request 2:   POST to https://p01-mailws.icloud.com:443/wm/preference?clientBuildNumber=1T.111546&clie ntId=6EEA665E-4152-41E9-82A7-FBE4C50901D8&dsid=287592105, headers: Content-Type=text/plain, body: (omitted)
Thu, 24 Oct 2013 08:33:19 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1382603569296/1
          wmsid: 109
          params: {"locale":"en-us","timeZone":"Europe/Vienna"}
Thu, 24 Oct 2013 08:33:49 GMT: ERROR: GIVING UP ON RETRIES, CoreMail.MailRequest.willReceive:
responseText: Oops...rawRequest is null,
this._redirectCount: 1
Thu, 24 Oct 2013 08:33:49 GMT: DEBUG: <---------------- Request in: /wm/preference-list-->1382603569296/1,httpStatus: 0,round trip time: 29991ms, wmsid: 109
Thu, 24 Oct 2013 08:34:24 GMT: DEBUG: <-- Response 2: 0 (timed out), headers:   body: (empty)
Thu, 24 Oct 2013 08:34:24 GMT: DEBUG: <---------------- Request in: /wm/preference-list-->1382603569296/1,httpStatus: 0,round trip time: 125181ms, wmsid: 109
Thu, 24 Oct 2013 08:34:24 GMT: ERROR: retrieveResponseError:
                              ServerPreferencesDataSource.retrieveResponse
                              error:-1/0
                              guid:serverPrefsGuid
Thu, 24 Oct 2013 08:34:24 GMT: ERROR: Bootstrap error: Preferences.RefreshError

Just a minor suggestion. Since icloud and itunes store accounts are different, you can keep the old ID for itunes and use a new ID for icloud.

My iPad won't accept my billing info and iCloud's broken pls help?

I can't delete my iCloud account and I can't get it to qaccept my billing info? I have a iPad air

Hi Go to itunes bottom of page sign out then sign back in that may help . Cheers Brian

ICloud is broken - why does the system status say green?

Mail not working on iPhone, iPad, mac or iCloud yet status says everything is ok. Rubbish.

Totally baffled now. A raft of email pdates to this topic on Apple Support
Communities just hit my iPhone as emails - ending a 3 day drought - but
nada to Apple Mail.
They must be working on it a piece at a time.

Journals iCloud upload broken

Hi,
when i try to publish my new journals (either from the iPhone or iPad) to icloud, all I get is an endlessly spinning wheel. I can activate/deactivate publish and/or show on startpage, but it never shows up enywhere. "Show in Safari" is greyed out forever, too.
Anyone else here with this problem, or is it an issue with my iCloud account?
Best,
Ralf

Nope, it doesnt appear to be related to traffic or load. I can upload immediatley from 4 iCloud accounts which I have for my family members, these are basic 5GB limit accounts. As soon as I put the details in for my own account which was a paid up MobileMe account which was transfered to iCloud and has 25GB of iCloud storage it fails to upload anything.
Just tried this with another iCloud account which has 25GB of storage and got the same results.
These tests were carried out on 3 different iOS devices all with the same result. It would appear that there is a bug preventing migrated MobileMe accounts with additional storage from taking the Journal upload. These accounts work perfectly with other documents from pages and numbers.

I currently have 883 contacts in the ICloud but when i setup my Icloud account in Outlook 2007 it does not show any contacts folder.

The email works in the IMAP account but no contacts to be found in the standard folders or IMAP.
Additionally, it looks like the export function in the ICloud is broken. When I select all contacts, they all get highlighted but when I export the file, the file is named something like "name of my first contact plus 883 more) but all I really get is the first contact.
Is there something i'm missing?
how do i get to see my ICloud contacts in Outlook?

deltajane wrote:
My iphone4 and my ipad mini were synced to my computer, but now I don't seem to be able to see all of my content nor my photo stream. I did see everything there several weeks ago, so I know it worked. How do I access those from my computer. I can't find how to sign on.
This is the article that will assist with this part of your post:
http://support.apple.com/kb/ht4486
deltajane wrote:
I signed on to iCloud, but it only shows the icons for Mail, Contacts, Calendar, Notes, Reminders, Find Phone, Numbers, Pages and Keynotes. Where's everything else ?
What you've outlined in this part of the post is all that icloud stores for you outside of the backup. If you want to restore from the icloud backup you will then have for all practical purposes a carbon restoration back to your device if you restore from the icloud backup.
deltajane wrote:
I want to delete photos that are on my iphone, by doing so from the computer, not my phone.
Syncing your device with itunes will then enable you to remove whatever photos you wish to remove from your device deleting them with the computer and not the iphone.

Pages quits on startup with iCloud turned on

After upgrading my iPad Air 16GB to 7.0.4, iPages would no longer run. The app would start to load then quit. Reloaded the system and restored the software to the iPad and then started Pages. Without iCloud the app would start and run. Turning on iCloud would terminate the app.
I reloaded the system again and this time set it up as new and loaded only Pages. Same behavior. Pages quits on startup if iCloud is turned on. I found references to similar problems with iCloud and Numbers, Keynote and Pages going back to September. I tried logging in with a different account on iCloud and Pages ran okay. So some problem with the iCloud account. I logged into the account using safari and tried to open some of the files using the Pages web version. Some of the files would not open. I tried to download the files using select all and got non-sensical messages about different devices modifying the files and asking me to resolve the conflict. I did this for hundreds of files one at a time. I ws finally able to download some files and I then decided to clean out all the files on iCloud. I slected all and hit downoad and waited, after a while Safari reported a communication error and I was back where I was with no files downloaded. So I startd downloading them in small batches. Out of each group of 7 or 8 one or two would be bad. They could not be opened on the web or from another instance of Pages running on an iMac. the double step of downloading the file then deleting it in the web browser was taking too much time - I had over 700 files in iCloud. I started to use the Pages app on the iMac to move the files to a local folder - one at a time. Moving them also removed the file from iCloud.
Threre was no way to deal with folders so files that I had grouped into folders had to be moved out and then moved to the machine one at a time. Eventually I moved all the files over and was left with a strange structure that looked like a folder but was more like a bundle containing a plist and other system files. I was able to delete that using the web interace and my iCloud was empty!
I got pages running on the iPad and was finally able to get it to burp one time and continue to run with iCloud enabled. It moved a file I had created on the iPad into iCloud and I was able to access it on the iMac. I then moved twenty or so files from the iMac into iCloud and they eventually sunk with the iPad and I was able to open and edit the file.
My conclusion. iCloud is broken and not fit for professional use. The files you have in iCloud are not backed up and you are in danger of random corruption of your data. The tools you have to deal with the iCloud store are non-existent. Having to open each file in Pages and move it to a local folder one at a time is unacceptable. The lack of any folder level support is ridiculous. Of course maybe I just couldn't find the tutorial on doing file management in iCloud, Is any body else having this problem?

Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/Containers/com.apple.iWork.Pages
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

ITunes Quick Links Purchased link is Blank. Can't access my iCloud purchases

I'm running iTunes 11.1.3, but when I try and access my previously Purchased (iCloud) music, (or movies) and click the Purchased link, under QuickLinks, I get nothing. Just ablank screen. it's not like it's accessing the cloud, and my library is empty, but like the link to iCloud is broken and not even seeing any of my purchased, but not downloaded content. My MacBook Pro is authorized, and I've even deauthorized it, and logged off and on a number of times but nothing seems to work. Can anyone help me? Thanks in advance

UPDATE: It seems that I am able to access my other content (movies, tv shows, apps and books) when I when i click the individual Subject Links at the top of the Itunes Store window, then click Purchased under Quick Links within each individual sections, i.e., I click Movies tab at the top of Itunes, then under Movies Quick Links, click Purchased and can access my content.
The problem lies with my purchased Music.
I cannot access previously purchased, but not yet downloaded, Music, either through the quick links, purchased link at the home screen, nor at the music screen.
I apologize for all the detail, but I find being specific is important.
Once again, thank you in advance for any help you may provide.

On My Mac & iCloud

Is it possible to store all of my emails, which I have in the "On My Mac" folder on my MBA, on iCloud, for the purpose of being able to refer to them (or just read them) on my iPhone4 ? If yes, what's the best/safest way to do this ?
Thanks in advance.

Thanks, igmackenzie, for responding. Not quite clear which folder you have in mind (by the way, I've just updated my signature, I am on 10.7.3). The one within the Inbox or the one where the iCloud is broken down to : Archive, Deleted Messages . . . etc. ?
On my MBA, I keep all my mails organized strictly by "Received" and "Sent" and would like to keep it that way. I am suspecting that I am missing something quite basic here, about my whole setup :-)
What I really want is to be able to sync all my folders (mailboxes) in the Mail app. with my iPhone4 and keep them synced at all times. Is that doable ?

Inviting people to photo stream?

Hi,
has anyone here invited people to a photo stream from inside Aperture? I have tried it multiple times form different devices but I keep getting an error message. The invitation email gets sent out but after clicking on the "join photo stream" link, it says "An error occurred, please try again later." I'm trying for months now but I think iCloud is broken.
I've tried all the usual trouble shooting. Any help appreciated.
p.

Not yet. Improved sharing and collaboration is coming. You can read more in this Adobe blog post http://blogs.adobe.com/creativecloud/coming-soon-to-creative-cloud/.
Also please share any ideas or suggestions you have here http://forums.adobe.com/community/creative_cloud?view=idea.

Every single song I delete from iCloud on my Mac remains listed in the Music app on my iPhone 4S, and then becomes broken -- What the heck?

Hello,
So this is annoying me to no end because I just spent $25 to sign up for iTunes Match and so far its wasted my time and given me nothing but a massive headache. This is obviously a major bug on the SERVICE END, not mine.
Starting with an empty iTunes library on my Mac, I began ripping my CDs in iTunes Plus AAC format the other night with the intent of matching & uploading my entire music library into iCloud for streaming & downloading to my iPhone 4S on the go. Simple in theory, right? After some basic tag editing -- changing genres, a simple alteration to a title here, deleting the composer there -- and then updating iTunes Match (Store > Update iTunes Match), I notice I'm getting duplicates of a bunch of my songs appearing on my iPhone. I haven't downloaded anything to the device, they're all just listed with the cloud icon next to them.
So I'm thinking, whatever, I screwed something up. I'm only several CDs into the process so I'll just delete the iTunes library and start over again. Shift + right click, delete everything. Do you want to delete these songs from iCloud as well? Yes. Update iTunes Match. There are 0 songs in iCloud. Okay.
The songs are still showing in my iPhone Music app. Strange. Swipe to delete does nothing, they're not on the device. They're pointing to files in the cloud that are either no longer there or somewhere that I cannot access anymore. Broken aliases. The album artwork still shows up, but playing the songs just kicks me back to the album menu. Navigating to Settings > General > Usage > Music shows me there is no data on the device. 0 bytes.
One thing I notice is that sometimes after syncing a handful of these broken songs will show up in a "Purchased" playlist on my iPhone within the iTunes browser -- I haven't purchased any music from the iTunes store, not one song -- and inspecting them with right click > Get Info reveals them as Stream files, not iTunes Plus AAC files.
Turning iTunes Match off and on again both from within iTunes and on my iPhone does nothing.
Syncing wirelessly or via USB does nothing.
Backing up and restoring my iPhone does nothing.
Double clicking the Home button and quitting the Music process, then opening it again does nothing.
Hard resetting the iPhone does nothing.
This is something that's happening with my Apple ID on the service end, not locally or on the user end. As long as iTunes Match is turned on in my iPhone settings, all of this broken music -- everything I've matched to iCloud and deleted -- shows up. I've done everything within the parameters of proper usage, and iTunes tells me there is nothing in iCloud after it updates but my phone keeps seeing crap that isn't -- or shouldn't be -- there.
I WANT to use iTunes Match, I just paid 25 freaking dollars for it, but its completely busted for me right now and I know ripping and matching some more CDs is just going to make it worse and populate my iPhone with an even bigger broken library. I just ripped and matched one more CD an hour ago without editing any of the tags, just let iTunes Match do its thing, and then after right clicking and following the prompts to delete the 18 songs both from both iTunes AND iCloud its still showing up on my iPhone. Busted like all the others.
Can we please get an update on this as soon as possible? This is driving me nuts and I don't know what else to do.

It's a slightly convoluted process.
Disable iTunes Match on your iPhone
Settings > Music > Itunes Match
Now, make sure you've killed the Music app by double-tapping the home button, and deleting the app there where it is running. Important step. The app should not be active.
Next step:
Settings > General > Usage (it takes a while to load) > then delete the Music app there
Power your phone down, and back up again.
Sync your music via iTunes like you always have ...
... and this should fix your problem.

My phone is broken and I have yet to understand how to get iCloud to wipe it clean from my laptop. Can anyone talk me through it?

I am trying to wipe my broken iPhone 4 and have signed into iCloud on my laptop, but seem to be going around in circles trying to find a simple option to wipe my phone. It keeps telling me to install iCloud, which I have. Help!

I should also add that my Mac will not recognize my phone so I have no way to communicate with it. What can I do??

My ifone is broken and i want to get into my pics from icloud, my ifone is broken and i want to get into my pics from icloud

my ifone is broken can i get in to my icloud pics from my laptop

You can only access photo stream photos from the last 30 days as older photos are no longer in iCloud (even though they may be on your device). To do this, set up iCloud on your computer as explained here: http://www.apple.com/icloud/setup/pc.html, check Photos, click Options and check My Photo Stream.
If the photos were in your camera roll when you last backed it up, restoring the backup to a replacement iPhone should recover them. If the backup is an iCloud backup, be sure to do this soon as Apple will delete the backup after 180 days.

How do i deactivate a device through icloud if the device is broken and i am unable to turn on find my iphone? Also i do not own a apple id as ive been using a family members due to problems when trying to make one?

How do i deactivate a device through icloud if the device is broken and i am unable to turn on find my iphone? Also i do not own a apple id as ive been using a family members due to problems when trying to make one?

Hey tyjox,
Thanks for the question. After reviewing your post, it sounds like you need to deactivate Find My iPhone on a device that does not work. You will need to work with the family member of the account the iPhone is registered with. I would recommend that you use this article to help you resolve or isolate the issue.
iCloud: Remove your device from Find My iPhone
http://support.apple.com/kb/PH2702
Remove an iOS device you no longer have
If you no longer have the iOS device because you gave it away or sold it, you need to remotely erase it before you can remove it.
Sign in to icloud.com/#find with your Apple ID (the one you use with iCloud).If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.
Click All Devices, then select the device.
Click Erase [device], then enter your Apple ID password. Because the device isn’t lost, don’t enter a phone number or message.If the device is offline, the remote erase begins the next time it’s online. You’ll receive an email when the device is erased.
When the device is erased, click Remove from Account.All your content is erased and someone else can now activate the device.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

Apple recently replaced my broken iPhone 5 with a new one. I backed up all my stuff in iCloud. When I set up the new phone I apparently used a back up from an earlier date. Now I am missing some of my stuff. How do I go back and use the most current I cln

Apple recently replaced my broken iPhone 5 with a new one. I backed up the contents of my phone with iCloud.
When setting up my new phone I used an iCloud back up from an earlier date. Now I am missing some of my most recent stuff. How
Do I go back to use the proper iCloud back up to set up my new phone?

Tap settings> general> reset> erase all content and settings...then you'll have a chance to setuo your phone again

Icloud is broken

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