Icloud keeps using my old email which is cancelled

I am trying to change the email for my i-cloud account . I can change it, but the next time I try to log in it keeps showing me the old email and sending the verification to that email, eventough I had alternative email accounts

Go to Settings>icloud, scroll to bottom of screen and tap Delete Account. Then log in using a different ID.

Similar Messages

Icloud keeps using my old email address

Since the ios7 conversion my iPad will only use my old email address & I can't figure out how to change it. It's only not switching over for icloud.

Go to Settings>icloud, scroll to bottom of screen and tap Delete Account. Then log in using a different ID.

App Store keep using an old email and so I can't update

App Store keep using an old email and so I can't update how can I update my Apps?

Hi I have tried your suggestion thank you but I had no luck . So I logged a case with Apple and they said the following:
I have gone through your issue and I would like to inform you that you cannot update or transfer you purchased items from one account to another account. I have good news for you can access your purchases from your old email address by contacting our Account Security Team.
for a faster resolution you need to contact our Account Security Team (AST) via Phone to schedule a call at your preferred time and they will verify the identity of your account and help you right away. To contact an Account Security Advisor, follow the on screen steps provide in the below articles:
Contact Apple ID Account Security
http://support.apple.com/kb/HT204169
you also have an option to call them directly by calling the below phone number:1-800-275-2273
Note: Please ask you need to speak to an account security advisor and provide the case number

My ipad keeps using my old email account for I cloud, even though the emal account was canceled two years ago. How do I change the account number which pops up on my ipad?

When I got my ipad, i was still using an old isp, but i changed isp when we moved. When i attempt to use cloud features, i get prompted for the password for the old email account which I turned off 2 years ago, What should I do?
Thanks,
my active email accounts are [email protected] and [email protected]

Hi vegasbob,
You need to do the following:
1.     Go to Manage Your Apple ID https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
2.     Sign on with your current Apple ID and password
3.     Change your Apple ID to the old email address, but do not verify it - Save Changes
4.     Go to Setting>iCloud on your iPad, and scroll to the bottom of the screen and click on Delete Account
5.     It will ask you for your password to turn off Find My iPhone, type in your current password
6.     Delete iCloud account
7.     Go back to Manage Your Apple ID and sign in with the changed ID and current password
8.     Change your Apple ID back to your current ID - Save Changes
9.     Go back to Settings>iCloud and sign on with your current Apple ID
You should be all set.
Cheers,
GB

Mail keeps using an old email address as the "reply-to" despite having deleted the account long ago

Any advice? I am running into the problem on my Mac Book and iMac and am running OS 10.8.2 on both machines.

• Changing which is the default mailbox that comes up when you click on "New Message" is not going to solve this conundrum.
Have you tried this, or is this a deduction?
I am wondering if the problem might be in how your service provider is identifying you. Try this. Send yourself an email. When you receive it, look at Mail / View / Message / All Headers. There might be a clue in all the text you will get.

I am having serious issues trying to alter my old iCloud account with an old non-functioning email to my new apple id with a new email address. The message keeps coming up on all my apple products with my old email (which is not available anymore).

I am having serious issues trying to alter my old iCloud account with an old non-functioning email to my new apple id with a new email address. The message keeps coming up on all my apple products with my old email (which is not available anymore).

I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option?

I have an apple ID, I'm trying to use this to update and download apps etc. however, whenever I try this, it keeps asking me to use my old ID, which is attached to an email that no longer exists! I can't download or update anything! Help!

I have an apple ID, I'm trying to use this to update and download apps etc. however, whenever I try this, it keeps asking me to use my old ID, which is attached to an email that no longer exists! I can't download or update anything! Help!

You can log out of the currently logged in account by taping on the id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and you can then log back in.
If you updated your existing account with a new email address then that shoud 'refresh' it on it
If you created a new account then any content that you purchased/downloaded via the old account will remain tied to that old account, and only that old account can redownload its content and download updates to its apps. You should be able to update an account's email address via this page : http://appleid.apple.com

HT204053 i want to change my icloud id on my iPhone, but it won't let me now that i have upgraded. I no longer have the password and the problem is It is using an old id which the email isn't valid and the security question does not think my birthday is

I want to change my icloud id on my iPhone, but it won't let me now that i have upgraded. I no longer have the password and the problem is It is using an old id which the email isn't valid and the security question does not think my birthday is valid. I cannnot delete the account because "find my iphone" wants the password linked to this old account. But when i go into the find my iphone app it is using my corect Apple ID. How do i fix this?

If you still have access to your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email account and verify it. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. You can now go to Settings>iCloud and sign in with your correct iCloud ID and password.
If you don't have access to your old email address, you will have to contact Apple to have them reset the password so you can disable Find My iPhone and sign into your iCloud account. You can either go to https://expresslane.apple.com, select "More Products and Services", then "Apple ID", then on the next page select "Other Apple ID Topics", then "Lost or forgotten Apple ID password" and click "Continue"; or you can contact Apple Support (http://www.apple.com/support/icloud/contact/).

My iCloud account shows an old email address i no longer use even though I've updated my apple id with my new email information. How do I get the old email account off my iCloud

my iCloud account shows an old email address i no longer use even though I've updated my apple id with my new email information. It keeps asking me my old password to the old email address which is NOT a valid email any longer. I'm unable to manage my iCloud until this is resolved. HELP

If your Apple ID is the one that you use for making all of your purchases, it should, automatically appear in FaceTime already. How a no longer valid email address got there to begin with is a mystery to me, if in fact you do have, and have been using another Apple ID.
Go to Settings>FaceTime>Apple ID. Tap the old email address and sign out, sign in with your Apple ID. It should be verified and allow you to select it as the address that you can be reached by for FaceTime.
If that does not work, time FaceTime off, restart your iPad and then start all over again.

I am unable to change or delete my iCloud ID, it is prompting sign in using an old email address that used to be my Apple ID, others have had this same problem but the answer seems to be to delete the iCloud account but I can't do that.

I am unable to change or delete my iCloud ID, it is prompting sign in using an old email address that used to be my Apple ID, others have had this same problem but the answer seems to be to delete the iCloud account but I can't do that, because when I select delete account it prompts me to sign in on the old email address which doesn't exist anymore!! Please help!

Welcome to the Apple community.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID, verify the changes, enter the password as requested on your device and then turn off "find my phone".
You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.

My old iphone is using my old email adress for icloud so i am not able to gain access. how can i fix this?

my old iphone is using my old email adress (which is deactivated) for icloud and i can not remember the password. how can i fix this?

Hi 87rach,
Is the old email address a different Apple ID, did you change your Apple ID from that old address to the one you are using now?
GB

HT4864 Can i use my old email address on ICloud?

Can i use my old email address on ICloud?

iCloud mail handles only its own emails - you can't collect mail from other accounts as you could with MobileMe - so all you can do is set up forwarding from other accounts to iCloud. However you can only use the iCloud address as the 'From' address when using its outgoing server, so when you are using your Mac or iPhone you are better off setting up other accounts separately in the Mail app. Only when using iCloud webmail will this then be an issue.

I am having trouble, my icloud is using an old Apple ID, and i can no longer access that email account, or know the password to that, how do i switch it?

I am having trouble, my icloud is using an old Apple ID, and i can no longer access that email account, or know the password to that, how do i switch it to my new Apple ID?

Having the email address is not necessary. It is just the username for the device. All you need is that Apple ID and password. Now, if you forgotten the password, then you have more work to do. Since that email is no longer active, you would need to send the reset to your rescue email, if you remember that. Or you will need to contact Apple Security for help. Apple ID: Contacting Apple for help with Apple ID account security

I am trying to set up my new replacement phone and the iCloud account is using my old email that is no longer activated, so I am not able to reset my password in order to set up messaging, etc. What do I do??

I am trying to set up my new replacement phone and the iCloud account is using my old email that is no longer activated, so I am not able to reset my password in order to set up messaging, etc. What do I do??

Try to change your Apple ID back to your old email address (http://appleid.apple.com) in order to set up and activate the phone. After the set up please sign out of iCloud and turn off "Find My iPhone" (Settings > iCloud) - do that on all your devices -, then change your Apple ID to your new address again and then add your iCloud account on you devices again.

HT201363 Hello, i can't remember the answers to my security questions. Itunes gives me an option to resend answers to my old email which i don't remember as welll.somehow system doesn't give me my primary email which i usually use..so how can i solve this

Hello, i can't remember the answers to my security questions. Itunes gives me an option to resend answers to my old email which i don't remember as welll.somehow system doesn't give me my primary email which i usually use..so how can i solve this issue?

Hello Arnas333
You would need access to that account in order to reset the questions. If you do not have access to it, then you will need to contact iTunes Store support in order to resolve the issue.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Regards,
-Norm G.

Icloud keeps using my old email which is cancelled

Similar Messages

Maybe you are looking for