ICloud Mail Archive Only

Problem Application: Mail
Locations of Problem:
- Devices (iPhone 6, latest iOS; iPad Air 1st Gen, latest iOS)
- Computer (MacBook Pro 13", mid 2014, running Yosemite)
Problem Experience: email sent to my @icloud.com address is unable to be trashed. Instead, messages may only be placed into archive.
Question: How can I change settings to be able to place mail into trash?

Hello TellMe2,
Thanks for the question. If I understand correctly, you do not see the option to delete email in iCloud. I would recommend that you read this article, it may be able to help the issue.
iCloud: Delete email
If you don’t see the Move to Trash button in the toolbar, choose Preferences from the Action pop-up menu , click General, then turn off “Show Archive icon in the toolbar.”
Thanks for using Apple Support Communities.
Have a good one,
Mario

Similar Messages

HT4847 In preparing for iCloud storage to be reduced to 5GB, I have deleted all my emails (via internet to iCloud) including all inboxes, sent mail, archived etc. HOWEVER my iPhone (under Settings iCloud Storage and Backup Manage Storage says I have 8.5 G

In preparing for iCloud storage to be reduced to 5GB, I have deleted all my emails (via internet to iCloud) including all inboxes, sent mail, archived etc. HOWEVER my iPhone (under Settings>iCloud>Storage and Backup>Manage Storage says I have 8.5 GB. Please help!

The only thing I can think of that may cause this would be storage buffering. See http://support.apple.com/kb/HT4873.

Mail appears in iCloud mail inbox but other folders (sent, archive etc) have no mail in them.

The move form mobileme to icloud seems to have worked for all services apart from mail. OSX Mail and IOS5 mail (iphone 4 & Ipad1) seems to be syncing correctly with iCloud and can see all the mail in all folders (sent, archive and personal folders. But for some reason iCloud mail only shows the mail in the inbox even though it is correctly syncing to the other devices.
Anybody else had this problem? Any advice/ideas would be appreciated?

Hi. I managed to resolve this problem today. I used the express lane for icloud.
http://www.apple.com/support/icloud/contact/
Online chat with support who checked my icloud mail account. They reset something at the icloud server and my emails have now appeared in all folders with everything working ok.
Hope this works for you.

HT4597 I can no longer access my mac mail in the Mail program - only on icloud. I would like to have both my aol account and mac account in one place like it was. Anything I can do?

I can no longer access my mac mail in the Mail program - only on icloud. I would like to have both my aol account and mac account in one place like it was. Anything I can do?

iCloud's mail server settings are different from MobileMe's. Strictly speaking Lion 10.7.2 is required for iCloud, and on that Mail is set up automatically.
Snow Leopard cannot access most of iCloud's facilities, however you can set Mail up manually to access your email. The method is described here:
http://www.wilmut.webspace.virginmedia.com/notes/icloudmail.html
The situation with iCloud and Snow Leopard is described in detail here:
http://www.wilmut.webspace.virginmedia.com/notes/icloudSL.html
iCloud cannot access your AOL account (the MobileMe facility for checking external POP accounts does not exist in iCloud) - you will have to do this in the Mail application in the usual way. You could of course set up forwarding from your AOL account to iCloud (assuming they provide this facility) but you will not be able to reply using iCloud's SMTP server with anything other than the iCloud address as the 'From' address.

HT4061 as of lately my iCloud mail box as been full of junk mail ....... in iCloud preferences you can only send 99 different address directly to trash? what Virus & Malware do you recommend for my iMac, iPad and iPhone ............ thank you !!!!

as of lately my iCloud mail box as been full of junk mail ....... in iCloud preferences you can only send 99 different address directly to trash? what Virus & Malware do you recommend for my iMac, iPad and iPhone ............ thank you !!!!

as of lately my iCloud mail box as been full of junk mail ....... in iCloud preferences you can only send 99 different address directly to trash? what Virus & Malware do you recommend for my iMac, iPad and iPhone ............ thank you !!!!

TS4003 Now have iCloud mail. But the 'Sent' folder messages (only) did not transfer from MobileMe Mail

Now have iCloud mail. But the 'Sent' folder messages (only) did not transfer from MobileMe Mail.

Your first theory may be correct.
If you haven't already, change your password on your .mac account. That will stop any further action by the other fellow. Even if you can't tease out the detail of what happened exactly, you can at least fix the problem with the password change.
Also if you left on good terms, contact the new owner of the workMac and ask if s/he used your .mac account.

Outlook 2013 installed in English only- But Showing a Strange E-mail Archive Folder, in a Different Language

Dear Outlook IT Professionals:
Has anyone experienced seeing a strange e-mail archive folder (in a different language, other than English), within an English only version Outlook 2013?
Basically, I found an e-mail archive folder, which is in another language, in my e-mail Inbox; that I did not create, and its properties seems to be hidden. Therefore, I am unable to see the archive folder's attributes. This Microsoft Outlook
was installed the English language only, but the language of the archive folder is either Japanese, or Chinese.
I have disabled RSS Feeds, even before seeing the strange archive folder, then I just verified that it is still disabled; so this cannot not be the culprit.
I don't want to automatically assume that this is a security issue, so any logical technical explanations/suggestions would be greatly appreciated.

Hi,
Security programs may cause such issue, please temporaily disable all your security programs to check the issue again.
In addition, we can start Outlook with /cleanviews switch in case it is caused by a corrupt view. To do this, exit Outlook, press Windows key + R, type
outlook.exe /cleanviews in the Run dialog and press Enter.
Also try /resetfoldernames switch to check the result. Use it with the same way above,
outlook.exe /resetfoldernames.
Hope it helps.
Regards,
Steve Fan
TechNet Community Support

HT4436 If I only want iCloud mail can I block everything else?

If I only want iCloud mail can I block everything else?

You can decide what data you want to sync to iCloud in Settings>iCloud on your iOS device. Just leave everything but Mail set to Off.

ICloud mail: iPhone creates Deleted Messages folder for Trash mail?

I had a problem with one iCloud email account which I've spent half a day truing to sort so though I'd post what happened here in case anyone knows how it happened or in case anyone has the same problem. The problem centres around the Trash folder.
On all the other accounts (all iCloud email) the folders are replicated and all work. So Sent, Archive, Drafts and Trash are there. Deleting a mail on the iPhone, on the Mac or the Cloud puts the mail in the Trash (with the bin icon) and it's visible on all three devices in the same location (albeit the phone uses the Deleted Messages name for trash which is a bit dumb IMO considering it's called Trash everywhere else!!).
One account though seems to be in a mess. In the Cloud the folder structure is correct and all with the icons. The first problem is when adding the account to the phone.
First up, when selecting the various behaviours you can see the Deleted Messages icon with the bin icon to select for deleted messages (I do think this is confusing though - why not use the same folder name as appears in IMAP mail - Trash???) BUT there is also a folder called Trash that the phone can see in IMAP but that doesn't exist in the iCloud folder structure. Why this folder is even visible I don't know because on iCloud mail there are no user created folders at all, just the default icons and folder names.
When I send a message to the address on the iPhone and delete it from there the iPhone creates a Deleted Messages folder that is visible on iCloud mail. When I select the bin/trash icon on mail on the phone the mail is in there. The bin / Trash folder on iCloud remains empty and the Deleted Messages folder has the deleted mail.
So the first issue seems to be that the phone is seeing a folder that isn't there or that somehow the correctly named Trash folder with the icon has become named Trash when the phone sees it, and has a generic folder icon. Either way, I can't delete this Trash folder.
How it seems to have got fixed was that after trying all manner of things I went to Preferences on iCloud. I told iCloud to store messages in Deleted Messages. I then deleted the Deleted Messages folder then suddenly this Trash folder the phone had been seeing became visible. I then deleted that too and on checking back the Preferences had defaulted back to Trash, the only available option now.
Having gone back to the iPhone the bin icon is still next to the Deleted Messages folder but that Trash folder had gone. There were no other user defined folders either
I then tested sending messages to the account and deleting them from the phone, Mac and Cloud and they all went to the right place (Trash) and were all visible.
I'd had a problem ages ago where random mailboxes were appearing under the separate email names BELOW where the default boxes are listed and below any On My Mac folders. I'm wondering whether at some stage, with an old Google hangover, whether I'd selected 'Use this Mailbox for' when these random boxes appeared which might have renamed or messed with the routing of boxes in the Cloud.

That's the way it works. Push notifications are only triggered when you get "new" mail. Other actions, like deleting, reading, moving to a folder do not trigger a Push notification. Those actions only change things when you open the mail app.

ICloud mail has disappeared

I appear to have accidentally deleted my entire iCloud mailbox - although am unable to find any of the emails in my archive or trash. I was using Mail.app on OS X Lion and was sending an email containing a couple of attachments that didn't end up sending. When I next checked my inbox all my emails had gone. My iPad and iPhone are also displaying 0 emails and the same occurs when I log on to iCloud via the browser. Is there a way of getting the emails back?

Hi Elliot have you actually solved this problem? Accidentially the same thing happened here.
Every Mac or iOS device I turn on ... syncs and gone is the mail. Is there any hidden undelete feature in iCloud?
The only other way I could think of is to actually retrieve the inbox from mail.app from a time machine backup i.e. or another back up. But I do wonder, if it is possible to easily exchange the inbox folder and hope that it syncs with the IMAP server.

TROUBLESHOOTING TIPS RE: iCLOUD MAIL SERVER DROPOUT

Here's what I learned throughout this and I will post a discussion in a separate thread for the rest of the folk out there.
MYTHS AND FACTS RE: iCLOUD MAIL SERVER DROPOUT- WHAT I'VE LEARNED
Hopefully this troubleshooting helps everyone that has had or having issues, for now and for the future...
Firstly, the Apple system status is a bit of a myth. Because it is a global community of people using iCloud, it does not always update in real time. The Apple techs check this when there is issues, as do the public, so odds are unless every single person is having issues around the globe, then it won't reflect an issue. http://www.apple.com/au/support/systemstatus/
Apple technicians work in territories. For example, I live in Australia so I had to deal with a tech supervisor who looks after Australasia and who is based in Singapore. They don't get a notification if a group of people in Canada are having problems, even if they are identical to mine, unless as above, the whole world is having issues.
CHECK THESE FORUMS as a first step measure to work out if the problem seems to be just you and your account, or a wider community. Particularly before you make any major change to your email accounts, passwords, computers or phones.
If you get an issue in the next week or so (and keep in mind for the future) Error Message: "MY NAME" returned the error "[AUTHENTICATIONFAILED] Authentication failed." Your username/password or security settings may be incorrect. Would you like to try re-entering your password?" and this happens multiple times when you know the password is correct, then odds are that the server is down and you are best to wait it out. Try checking your mail via iCloud to test. If you can send it through there, odds are that the glitch has nothing to do with your password or issues with your account and rather than make changes, try and wait it out.
If all of your folders in your email disappear, if they are IMAP folders, then log into iCloud mail in your web browser to check that they are still there. It just means that your mail client (Mac Mail, Outlook for Mac etc) can't access the IMAP folders via the server. Don't panic until they are gone from every device you use your email on.
Be wary of deleting ANYTHING from your computer unless you are backing it up first. For example, I had a tech guy on the first day of the server drop out, who gave me the wrong advice of deleting EVERYTHING from my keychain. This resulted in me having massive security issues for web browsers and thus, I couldn't log into my iCloud mail in my browser. Not only did I have to re-install my OS Maverick to fix it (which took 10 hours) but I could have muddled through this mess by continuing to work using web mail.
If everyone seems to be having a mail server problem based on online community discussions, then you are not alone and TELL your Apple tech this. Send copies of the links to the various conversations. Push them (nicely) to investigate internally what is going on and don't let them rely on the System support status. It also helps to put in a report to Apple down the track.
Make sure that you can get a copy of Apple tech guys email address. Thankfully, even though I was on the phone to them for in excess of 7 hours over the past two days, I could update my guy via email and also send him screen shots of things that did or didn't work using my iPhone. We would keep in contact and all I would have to do is send him an email and he would call me back straight away. No holding or dealing with any call centre issues, which is probably the only reason why I didn't lose my cool too much.
If you can get into your iCloud through your web browser, you have the options under the inbox and then the little wheel thing down the bottom (preferences) to put a vacation message, like an out of office. Put that on and explain you are having email issues and give another email address or your contact number. At least the people that you need to contact will know that things could get lost in cyberspace. I wish I had of known this earlier.
You can also forward emails emails to another email address under preferences. Also very handy.
Become friends with your tech guy rather than enemies. If you don't feel like your tech guy knows what he's talking about, politely request to speak to a supervisor. I would be having a nervous breakdown right now (small business owner, lost two days of billable hours so I am financially behind) if I didn't have a good relationship with the guy that has been helping me. We are a good team, with me updating him with the information, via these forums, to find a proper solution to the issue and to rectify the wrong information I was given by the previous Apple tech guy I spoke to.
Ask them to replicate your issue on their side of the fence to troubleshoot. For example, my tech guy Levi replicated my issue with websites by intentially removing the system certificate from his computer and he realised that was what the problem was, and thus he could quickly find out how to fix it.
Back up your stuff regularly. It might be annoying but it is peace of mind if know you are only going to lose a minimum of a week's worth of stuff.
Apple has an engineering team and tech guys raise 'tickets' to them with information on what has happened to their clients. I don't know much about this but I would assume it is having the engineering team investigate to stop this happening in future. They can only work with the feedback they get I suppose. I would also suggest doing the Apple Care survey so they also get feedback. We need to explain to them that we are asking for communication first and foremost - whilst it is inconvenient, if we all knew when and where they would be doing server upgrades (which the rumours indicate that this is what happened) then I don't feel everyone would be so frustrated.
Using your computer is like raising a child - you know when something is not right, even if you are not experienced at it yet. Sure, you may not know the lingo but trust your instincts and tell your tech guy. I have learned more in the past two days about computers and Mac's than ever before and I know when I can confidentially say that strange things were happening to my Mac and where Apple went wrong in guiding me. Don't always take a blanket or easy explanation if you don't think it is right; odds are it will result in making changes to your product that do more harm than good.
Keep a record of notes of how much time you have spent on the issue (including phone calls to Apple), what they have told you to do and at what time, changes to passwords, troubleshooting tips and the contact details (and reference numbers) of who you speak to. I'm not sure if Apple provides compensation for these issues or anything along these lines, but I certainly will be informing them so they can try and better their service to me in the future.
Anyway, I hope that helps everyone a bit - these are just things that I have learned and if anyone else has any tips please feel free to add them.

Tried port 465 but it wouldn't work.
Went to our help desk and here's the reply I got (paraphrased slightly cuz the person at the help desk was trying hard to be helpful and I don't want to get him/her in trouble):
I presented this question to the university team and then waited for a long time to get the following reply:
we do not allow relay from non-university IP addresses.
port 25 for smtp is a standard worldwide.
For the most part, that went right over my head and didn’t answer anything, but I hope it means something to you.
I called him to get more clarification, but all I really got out of it was that, if you don’t use exchange which is secure via port 443, then your other option is to use smtp. And then he said something about how relay, iron ports, and authenticated accounts work together to make it secure. I know it makes me sound a lot more inept than I am, but all that made little sense to me. What I gather, is… that by selecting SSL when configuring your client, it makes it so that your login info and mail content is safe. Sorry, I can’t provide a more cohesive and comprehensive explanation, but I think the bottom line is that they have combined a non-secure protocol with other stuff to make it secure.
So, I'm hoping that checking SSL and using port 25 somehow solves the problem to the satisfaction of our IT professionals at the University ...
Again, thanks for taking the time to educate the rest of us!

HT4759 I want to use icloud mail on both iPhone 4s AND my pc. icloud mail on PC is mega glitchy and frustrating because my PC is ancient, I run XP, & these DO NOT MEET req's for iCloud. Is there a email platform that will run well on both XP and iPhone?

I NEED to use icloud mail on both iPhone 4s AND my PC. I need to use both.
Trying to use icloud mail on PC is mega glitchy (STOP SCRIPT WARNINGS EVERY FEW MINUTES) and frustrating because:
1. my PC is ancient (but nicely refurbished/fast)
2. I run XP (with both Firefox and Chrome- newest versions)
3. thusly, I DO NOT MEET SYSTEM REQUIREMENTS for iCloud.
In my passed attempts I found that
1. Yahoo doesn't work well on iPhone
2. Gmail doesnt work well on iPhone.
I must be missing something... an app or... maybe a donated/ NEW FREE MAC! (That would be sweet! Ha.)
Is there an email platform that will run well on both XP and iPhone?
or... Please say it isn't true: I would love a Mac tablet or desktop. We have no money for a mac. SOL? Is this iCloud apple tech only for wealthy middle class and above who can afford to have the newest and best of everything?

@Naiks, having suffered through unsuccessful synching attempts for Calendar and Contacts myself, l would suggest you try the following:
UNINSTALL iCloud control panel from your PC. Seems silly, but do it.
Go into Outlook, and look at the very top menu. Click FILE, then ACCOUNT SETTINGS, then click the popup box.
You will see a list of all your email accounts. Make sure that ONE of them has a checkmark against it. If not, select the account your want as your default, and click "set as default.
Exit out of Outlook and reboot your machine.
Now reinstall iCloud, check CALENDAR and CONTACTS, and do as instructed when prompted.
Reboot for good luck and now launch OUTLOOK. All that remains is to locate your iCloud Contacts and Calendar files, and make them your default.
IMPORTANT: Don't panic if you can't find your contacts -- they're there. Click CONTACTS and you'll see you have several available contact files. Locate the one label "iCloud" in grey type. Right-click on it, select PROPERTIES, then click the Outlook Address Book tab. Check the box that says something like "Make this my default Outlook Address Book." Keep clicking "apply" and "okay" until you've exited out of the dialog box maze.
You may have to do something similar with your Calendar files. I dd not, but if you need to, do it.
Everything should now sync pretty seamlessly.
I didn't have the exact same problem as you, but my dilemma was close enough. Good luck!
Arthur P. Johnson

How to receive emails on both, icloud mail and hotmail

Hello
I use my hotmail account as my Apple ID (since im not able to use my icloud account(@me), and to only have 1 account for everything on Apple),
and i use my icloud account (@me) for Mail.
When i receive mails from especially Apple (for example, some one comments on this question) then i only receive a mail on my hotmail account,
which is bad because i dont check it often, since ive almost totally moved to icloud.
My question is: What do i do, to (also) receive these kind of mails on my icloud(Mail) ?
Sincerely

Do you have any idea of how i do that?
I've been looking around Hotmail.com(which is now Outlook.com) but havent found it.
I would appreciate if you could give me some clues..

Pdf attachments do not come through on iCloud mail but they do on other email accounts on same device

I have several email accounts set up that appear on all my devices: iMac, iPhone and iPad. I use 2 email accounts for work purposes, and good thing I use two. I receive pdf attachments in non-apple email accounts, but the same email sent to my iCloud address comes through minus the attachment and shows only "winmail.dat". I am using the same device to read the email from the different accounts, but the problem is consistent with all my apple devices. This has to be a setting in iCloud mail but I can not figure it out. Please help.

Basic troubleshooting steps clearly outlined in the User Guide are restart, reset, restore from backup, restore as NEW.
If the basic troubleshooting steps don't work, then you'll need to bring your phone into Apple for evaluation and probable replacement.

How to change my iCloud account with only access to the Apple ID

Hello everyone
Im using my previous company ipad and i dont have access to the registered iCould account.
How to change my icloud account to a new email account that i own.
I have access to the Apple ID Account but i dont have access to the iCloud account in it.
The Security Question was made by the tech admin of the company not by me, so not even that way its possible.
Thank You in advance,
Frederico

I wish Apple improves this Security measures so that it lets remove features with both logins, Apple or iCloud credentials.
Also the iCloud needs improvements, it should use the Apple ID not some other different login. The email part of icloud should be in iCloud but most people don't use iCloud mail so the rest of the features should be in the same email credentials as Apple ID.
This way im not sure if i take the risk on Restoring the iPad, i could end up beeing locked out of my own device.
All this hierarchic credentials are confusing. I would only need the Apple ID that is being used on the iPad to clean it up or turn off options like iCloud account currently on the device.

ICloud Mail Archive Only

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