ICloud mail issues in Northern CA?

So I am finally part of the 1%!  Any word on when the issues will be resolved?

I am in the exact same boat:
I was a MobileMe subsciber who migrated to iCloud
MobileMe ID was [email protected]; Apple ID [email protected]
All iCloud services work as intended EXCEPT mail
I can access iCloud Mail by:
Mail.app in Lion
When I access my iCloud mail on my iOS devices, I get "The user name or password for 'iCloud' is incorrect."  I know for a fact the password is correct, and all other services work.
When I access iCloud online, again all services EXCEPT mail work.  Here, I get the "Cannot Load Mail." message
Has anyone resolved this; or is this an Apple issue?  This is driving me crazy.

Similar Messages

  • ICloud Mail issues: "Cannot Load Mail" and "Cannot Get Mail"

    I'm currently experiencing issues when trying to access iCloud Mail which is visible in two places:
      - on a iOS device (iPad and iPhone): when opening Mail.app and trying to check my iCloud Inbox:
          "Cannot Get Mail" "The user name or password for 'iCloud' is incorrect."
       - on http://www.icloud.com: when clicking the Mail icon:
         "Cannot Load Mail" "Help Apple improve iCloud by reporting this problem." [Reload] [Report to Apple] [Close Mail]
    Oddly enough synching Contacts and Calendar items works fine on the iOS device (so username and password are obviously correct), and logging onto http://www.icloud.com using these credentials with use of all other application icons (Contacts, Calendar, Find my iPhone) seems to work also.
    I created a "free" me.com account to enable "Find my iPhone" when iOS 4 was released (which doesn't include mail), and already had a Apple ID. Presumably these got merged now, maybe contributing to the issue?
    iCloud is only available to me through the web or my iOS devices, I currently don't have Lion installed.
    Suggestions?

    I am in the exact same boat:
    I was a MobileMe subsciber who migrated to iCloud
    MobileMe ID was [email protected]; Apple ID [email protected]
    All iCloud services work as intended EXCEPT mail
    I can access iCloud Mail by:
    Mail.app in Lion
    When I access my iCloud mail on my iOS devices, I get "The user name or password for 'iCloud' is incorrect."  I know for a fact the password is correct, and all other services work.
    When I access iCloud online, again all services EXCEPT mail work.  Here, I get the "Cannot Load Mail." message
    Has anyone resolved this; or is this an Apple issue?  This is driving me crazy.

  • Searching iCloud mail issue-attachments get lost

    When using the browser based icloud mail, I search for an email that's in my inbox somewhere.  It will find the most recent mail in that conversation and show previous emails in that conversation in the body of that message.  It won't however contain any attachments sent with those previous linked messages, just the attachment name. Nor will the search bring up the orginal email that did contain the attachment. However if I manually scroll through my inbox though I can find the previous emails with the attachments, it just doesn't show in the search. Any ideas

    A related issue, more serious in a way-I've had 6 emails from a contact today & some yesterday, none of which show up in a search when using his name, the latest to show up being emails he sent me on Dec 30 2012.  Am I missing something with the search feature? Thanks

  • TS4002 iCloud Mail Issues

    Why doesn't the text in my incoming email show? Why don't new emails show? There is a number on my "mail" icon showing new mail but, there is no new mail in my inbox. My iPhone shows the mail but it is not showing up on my MacBook.

    Hi nmcreat,
    Seems like the problem is with the sender - when I download attachments from my iCloud mail, it downloads with its proper name.

  • ICloud mail issues

    Can't believe apple is taking this so lightly - lots of us rely on iCloud for business purposes - its really making me think staying with apple after this - let's have some honesty please -

    An other very annoying issue with Mountain lion is that
    1. in Mail, the application keeps putting my iCloud account on top of all times and if I change the order once in a while it changes back. It's a problem as it keeps preparing new e-mails from the accoun ton tope
    2. also when replying to anybody it always uses the same sender account as shown on top of list of mail accounts. though it's been set up in Mail preferenses to reply from the same address it was sent to.
    3. is there a way to sort mailboxes in preferenes as it seems the mail accounts are fixed in preferences.

  • ICloud Mail on my Mac won't show correct time zone.

    In Settings I have time zone set to central time but mail keeps displaying pacific time. My Mac is displaying central time, so it appears to be an iCloud mail issue. The time zone is correct on my other devices (iPad and iPhone). But on my desktop iMac and my MacBook Pro it does not work.

    I am having the same problem. The time displayed on my outgoing mail from my Mac is Pacific time although I am in the Eastern time zone.

  • Issue installing iCloud Mail/Contacts/Calendar

    Hi,
    I recently purchased a new Computer. I tried to set up iCloud Mail, Contacts & Calendar, using the iCloud Control Panel 3.1 for Windows. When I attempt to configure those Services in Outlook 2013, the iCloud Control Panel gives me an Error.
    I know that it is working with the iCloud Control Panel 2.1, so a Download Link would solve my issue.
    Error message: "Outlook does not have a default profile configured"
    Equipment:
    Microsoft Outlook 2013
    Windows 8.1
    iCloud Control Panel 3.1 for Windows
    Thanks for any help in advance.

    This explains how to view your Outlook profile(s), and if you have more than one profile, how to set one as your default: http://office.microsoft.com/en-us/outlook-help/turn-on-or-off-profile-prompt-HA1 01821056.aspx.
    At any rate, 2.1.3 and 3.1 are the only iCloud control panels available from Apple at this point.

  • ICloud mail address setup issue

    I have a @mac.com Apple ID with @me.com iCloud mail address. When setting up iCloud on my iPhone 4, the email address always defaults to ****@mac.com, when infact I need the email address to be @me.com. The @mac.com address is not actually an email, just the ID. The @me.com address was just setup after the release of iCloud, and is associated with the @mac.com ID. If I go to iCloud.com, I can sign in with either the @mac or the @me.com and both bring me to the same Apple ID @mac.com....man this is long winded..
    So, how can I use iCloud with my iPhone if it defaults to a non-existant address and won't let me change it? Anyone else had this issue?

    Ooops... Found this
    https://discussions.apple.com/message/16561259#16561259

  • Anyone experiencing mail issues with icloud?

    Anyone having trouble with Icloud mail workings?

    Yea the icloud mail service seems to be down, cant access it on any device or on the website directly, on the website you get a message asking you to report it to apple.

  • ICloud mail syncing issues

    My daughter and I have seperate iCloud mail accounts.  Her mail messages have started to show up in my mail  --  on my phone, iMac and on the web.  (My messages are still there too.)  This began after I bought a song for her from iTunes.  She does not have her own iTunes account but rather I buy her songs on her iPod using my account, just to have some parental control.  After buying it on iTunes, I saw her iPod in the list of devices associated with my iTunes account.  I may have made some changes in the "Summary" tab to create this problem.  Please help seperate our email accounts.  THANKS. 

    What you describe is not technically possible, so something else must be going on
    Firstly, do you actually have completely independent iCloud accounts, which were setup independently using separate AppleIDs, or are you actually using different iCloud email aliases within the same iCloud account?
    If you are using different iCloud aliases within the same account then you will receive each other's email. Aliases are not separate email accounts. All email to all aliases goes into the same InBox.
    iTunes and iCloud are separate, so her iPod appearing in your iTunes is to be expected.
    When you check in a Settings > iCloud on your devices are you each signed in to your respective iCloud accounts?

  • Issues sending iCloud mail via Mac Mail client

    I'm running OS X Yosemite and use the Mac Mail client to handle mail for my iCloud (mac.com), wish.edu, Gmail, and Outlook accounts.  All work fine and always have... until a few weeks ago.  I came to figure out that while sending email through my iCloud account will show up as a sent email in the sent folder (on my MacBook Pro as well as the web interface and IOS devices) the messages do not get received on the other end.  No error messages.  No returns.  Everything looks normal on my end but the emails never get delivered.
    I logged out of iCloud and logged back in.  I checks the outgoing server info and passwords. I restarted (a lot).  When I run tests, emails sent from the Mac Mail client on my laptop don't get there.  They do get received when sent via the iCloud web interface as well as from my iPhone and iPad.  I even downloaded PostBox and set it up with the exact same settings as Mac Mail, and it sends the iCloud mail just fine.
    This is driving me nuts.  I love Mac Mail, and have used it for years.  I don;t want to have to abandon it for this.  Help?

    Hi All,
        I have a requirement where i have to send the Pdf format of the billing document as a mail to the customer. And my client wants to send the mail via outlook so that they can modify the body content for each mail. Right now i have achieved the functionality of sending the mail with Pdf attachment form SAP.
    Can anyone please help me by providing some information about how to send mail from SAP via Outlook.
    Thanks!
    Praveenkumar T.

  • Can't send iCloud mail from Outlook 2011

    I have recently installed Office 2011 for Mac on my Macbook Pro and I want to set up my iCloud mail on it.  I can receive mail just fine but I can't send mail at all.  I keep getting error code 17092 saying that the SMTP server doesn't recognize any of the authentication methods supported by Outlook.  How can I fix this problem or do I have to just use the native Mail app?  Any help will be greatly appreciated, thanks!

    I was having the same issue. I was able to fix by login into appleid.apple.com and setting my @me as the primary email adress.( Make sure you verify it) The deleted your i cloud account on you Iphone, Ipad or Touch then added it again. You should be able to send email using icloud

  • TROUBLESHOOTING TIPS RE: iCLOUD MAIL SERVER DROPOUT

    Here's what I learned throughout this and I will post a discussion in a separate thread for the rest of the folk out there.
    MYTHS AND FACTS RE: iCLOUD MAIL SERVER DROPOUT- WHAT I'VE LEARNED
    Hopefully this troubleshooting helps everyone that has had or having issues, for now and for the future...
    Firstly, the Apple system status is a bit of a myth. Because it is a global community of people using iCloud, it does not always update in real time. The Apple techs check this when there is issues, as do the public, so odds are unless every single person is having issues around the globe, then it won't reflect an issue. http://www.apple.com/au/support/systemstatus/
    Apple technicians work in territories. For example, I live in Australia so I had to deal with a tech supervisor who looks after Australasia and who is based in Singapore. They don't get a notification if a group of people in Canada are having problems, even if they are identical to mine, unless as above, the whole world is having issues.
    CHECK THESE FORUMS as a first step measure to work out if the problem seems to be just you and your account, or a wider community. Particularly before you make any major change to your email accounts, passwords, computers or phones.
    If you get an issue in the next week or so (and keep in mind for the future) Error Message: "MY NAME" returned the error "[AUTHENTICATIONFAILED] Authentication failed." Your username/password or security settings may be incorrect. Would you like to try re-entering your password?" and this happens multiple times when you know the password is correct, then odds are that the server is down and you are best to wait it out. Try checking your mail via iCloud to test. If you can send it through there, odds are that the glitch has nothing to do with your password or issues with your account and rather than make changes, try and wait it out.
    If all of your folders in your email disappear, if they are IMAP folders, then log into iCloud mail in your web browser to check that they are still there. It just means that your mail client (Mac Mail, Outlook for Mac etc) can't access the IMAP folders via the server. Don't panic until they are gone from every device you use your email on.
    Be wary of deleting ANYTHING from your computer unless you are backing it up first. For example, I had a tech guy on the first day of the server drop out, who gave me the wrong advice of deleting EVERYTHING from my keychain. This resulted in me having massive security issues for web browsers and thus, I couldn't log into my iCloud mail in my browser. Not only did I have to re-install my OS Maverick to fix it (which took 10 hours) but I could have muddled through this mess by continuing to work using web mail.
    If everyone seems to be having a mail server problem based on online community discussions, then you are not alone and TELL your Apple tech this. Send copies of the links to the various conversations. Push them (nicely) to investigate internally what is going on and don't let them rely on the System support status. It also helps to put in a report to Apple down the track.
    Make sure that you can get a copy of Apple tech guys email address. Thankfully, even though I was on the phone to them for in excess of 7 hours over the past two days, I could update my guy via email and also send him screen shots of things that did or didn't work using my iPhone. We would keep in contact and all I would have to do is send him an email and he would call me back straight away. No holding or dealing with any call centre issues, which is probably the only reason why I didn't lose my cool too much.
    If you can get into your iCloud through your web browser, you have the options under the inbox and then the little wheel thing down the bottom (preferences) to put a vacation message, like an out of office. Put that on and explain you are having email issues and give another email address or your contact number. At least the people that you need to contact will know that things could get lost in cyberspace. I wish I had of known this earlier.
    You can also forward emails emails to another email address under preferences. Also very handy.
    Become friends with your tech guy rather than enemies. If you don't feel like your tech guy knows what he's talking about, politely request to speak to a supervisor. I would be having a nervous breakdown right now (small business owner, lost two days of billable hours so I am financially behind) if I didn't have a good relationship with the guy that has been helping me. We are a good team, with me updating him with the information, via these forums, to find a proper solution to the issue and to rectify the wrong information I was given by the previous Apple tech guy I spoke to.
    Ask them to replicate your issue on their side of the fence to troubleshoot. For example, my tech guy Levi replicated my issue with websites by intentially removing the system certificate from his computer and he realised that was what the problem was, and thus he could quickly find out how to fix it.
    Back up your stuff regularly. It might be annoying but it is peace of mind if know you are only going to lose a minimum of a week's worth of stuff.
    Apple has an engineering team and tech guys raise 'tickets' to them with information on what has happened to their clients. I don't know much about this but I would assume it is having the engineering team investigate to stop this happening in future. They can only work with the feedback they get I suppose. I would also suggest doing the Apple Care survey so they also get feedback. We need to explain to them that we are asking for communication first and foremost - whilst it is inconvenient, if we all knew when and where they would be doing server upgrades (which the rumours indicate that this is what happened) then I don't feel everyone would be so frustrated.
    Using your computer is like raising a child - you know when something is not right, even if you are not experienced at it yet. Sure, you may not know the lingo but trust your instincts and tell your tech guy. I have learned more in the past two days about computers and Mac's than ever before and I know when I can confidentially say that strange things were happening to my Mac and where Apple went wrong in guiding me. Don't always take a blanket or easy explanation if you don't think it is right; odds are it will result in making changes to your product that do more harm than good.
    Keep a record of notes of how much time you have spent on the issue (including phone calls to Apple), what they have told you to do and at what time, changes to passwords, troubleshooting tips and the contact details (and reference numbers) of who you speak to. I'm not sure if Apple provides compensation for these issues or anything along these lines, but I certainly will be informing them so they can try and better their service to me in the future.
    Anyway, I hope that helps everyone a bit - these are just things that I have learned and if anyone else has any tips please feel free to add them.

    Tried port 465 but it wouldn't work.
    Went to our help desk and here's the reply I got (paraphrased slightly cuz the person at the help desk was trying hard to be helpful and I don't want to get him/her in trouble):
    I presented this question to the university team and then waited for a long time to get the following reply:
    we do not allow relay from non-university IP addresses.
    port 25 for smtp is a standard worldwide.
    For the most part, that went right over my head and didn’t answer anything, but I hope it means something to you.
    I called him to get more clarification, but all I really got out of it was that, if you don’t use exchange which is secure via port 443, then your other option is to use smtp.  And then he said something about how relay, iron ports, and authenticated accounts work together to make it secure.  I know it makes me sound a lot more inept than I am, but all that made little sense to me.  What I gather, is… that by selecting SSL when configuring your client, it makes it so that your login info and mail content is safe.  Sorry, I can’t provide a more cohesive and comprehensive explanation, but I think the bottom line is that they have combined a non-secure protocol with other stuff to make it secure.
    So, I'm hoping that checking SSL and using port 25 somehow solves the problem to the satisfaction of our IT professionals at the University ...
    Again, thanks for taking the time to educate the rest of us!

  • HT204053 Is it possible to have two (or more) different icloud mail accounts (not alias) under the same apple id? If not what is you best advice for all family members to have their own e-mail and still share the purchases under the same apple id. Thanks

    Is it possible to have two (or more) different icloud mail accounts (not alias) under the same apple id? If not what is you best advice for all family members to have their own e-mail and still share the purchases under the same apple id. Thanks

    mannyace wrote:
    Thanks for the response.
    So I basically won't run into any trouble? I
    There should be no issues. Its designed to work like that.  You don't change Apple IDs just because you get a new device.
    mannyace wrote:
    Thanks for the response.
    Is there any chance that the phones can fall out of sync?
    Unlikely. But nothing is impossible.   Though I don;t see how that would happen. As long as both are signed into the Same Apple ID / iCloud Account they will be N'Sync. (Bad Joke)
    mannyace wrote:
    Thanks for the response.
    If I get a message or buy an app or take a photo on the iPhone 5, how do I get those things onto the iPhone 6?
    If you buy an App, you have 2 ways to get it to the iPhone6: If Automatic Downloads is enabled in Settings->iTunes & App Store, it will automatically download to the iPhone 6 when you buy it on the 5 and vice versa if you buy it on the 6, it will download to the 5.
    Alternatively, you can simply go to the App Store App->Updates->Purchased and look for the App there and download it. Purchased Apps will not require payment again. i.e They'll be free to download to the iPhone 6 once purchased.
    SMS Messages will sync over using Continuity as long as they are on the same Wifi network. Otherwise, restoring the iPhone 5 backup to the iPhone 6 will transfer all messages received up until the backup was made onto the iPhone 6.
    Images, can be transferred either through Photo Stream
    My Photo Stream FAQ - Apple Support
    Or any Cloud service you want such as Dropbox, or One Drive.
    mannyace wrote:
    Also, something i forgot to ask initially: Should I update the iPhone 5 to iOS 8 first or does that not matter?
    If you want the Continuity features as explained above you need to update the iPhone 5 to iOS 8. Otherwise its not all that important.

  • Can anything be done to ensure/improve iCloud mail reliability in sending/receiving?

    The tl;dr version of my question: is there anything I can do from an end-user perspective to improve the odds that my iCloud mail messages will be properly delivered to others, or incoming mail properly received by me? I like iCloud, but this is something I never worried about with Gmail, though I would prefer to stay with a single service for personal information management (i.e., iCloud) as opposed to going to Gmail or Outlook.com for mail/contacts/calendars.
    The slightly longer version:
    I was formerly a Gmail user for many years. All of my hardware is Apple made, so iCloud makes sense, including for mail. I have multiple third-party email accounts forwarding to my @icloud.com address.
    I have had intermittent reports of missing or delivered-to-spam messages which I sent from my @icloud.com address over the past couple months. Messages were sent from either the Mail.app on my MBP running Mavericks or from the native Mail app on iPhone. Software on both devices is always kept up to date. Messages appeared in my iCloud Mail sent folder without issue. No delivery delay/failure notifications were received by me for the messages which were reportedly not delivered.
    The recipients in question had nothing to gain from lying and playing the "I never got the email" card. The destination addresses to which I was sending these messages were both institutional Exchange accounts (three delivered to spam, one not delivered at all) or Gmail accounts (one, with the recipient subsequently receiving my original message without issue when I forwarded it from my own separate Exchange account).
    Thanks in advance.

    For the first part, that does beg the question whether this is something that is more of a problem with iCloud than it is other providers, for whatever reason.
    I'm not a huge fan of anecdotal "evidence" in general, but iCloud mail does seem to have the worst reputation for missing messages when compared to Gmail or even Outlook.com, at least going by a quick search. For other iCloud mail users, does this ever concern you? Any former iCloud users who left for similar reasons?

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