ICloud mail not staying in sync across devices

I upgraded to iCloud on two Macs running Lion and one iPhone running iOS 5.  My mail (Apple Mail 5.2) no longer stays in sync - it used to work seamlessly via MobileMe.  I followed all of the instructions to migrate my mail accounts.  Here are the issues:
If I delete mail on the MBP, it does not delete on the phone...
After deleting messages they reappear within mail (as READ mail) on the MBP and on the iPhone
I cannot access my old sent mail (prior to iCloud move)...mail keeps trying to open but is never able
I checked all the mail settings on MBP and phone and they seem right, but I'm unclear about IMAP vs. "IMAP enabled" as referenced in another post.  I see that some folks are having mail sync issues, but I've not found any posts that specifically spell out the above issues.  I have not yet synced the phone with iTunes since the migration.  Will do that next.  Also have not yet tried deleting the account on the iPhone as I want to understand the IMAP issue first.  Another thing that I'm unsure about is why iCloud defaulted to my @mac address (vs @me).  I read an article that said I could change that, but I don't know if that's appropriate at this point.  Perhaps that is the underlying issue!!
Thanks in advance for any suggestions.

Update:  I spent an hour on the phone with AppleCare on Sunday and the problem is now resolved.  In case I'm not the only one out there with this issue, I will share the solution that worked in my case.  In a nutshell, I had to empty the trash folder in my iCloud account.  I have it set to autodelete every 30 days, but should probably do it more frequently.  What I noticed when talking with the advisor is that no mail had entered my trash can since the migration to iCloud.  Even though I knew that I couldn't permanently delete mail from the inbox, I hadn't noticed that it wasn't staying in the trash.  In fact, it wouldn't go to the trash at all.  I would hit delete, and it would go into space....then reappear in the inbox a minute later.
We tried a number of things before the advisor had the idea of clearing out the trash can.  We first verified that I was able to delete email while logged into icloud.com.  Then we set up a new user and linked the Mail app to my iCloud account, and the same issue presented...except in this case, there was no trash can even present because it was a new account and I could not delete any trash.  We tried removing the iCloud association and then setting it back up - no change.  Of note is that my Gmail account continued to work fine in terms of deleting mail.  The problem was specifically with the iCloud trashcan.  Once it was cleared out, I was able to delete a weeks worth of email. 
For what it's worth, I am still unable to look at my MobileMe sent mail, which I occasionally like to do.  A new new folders were created during the iCloud migration:  MobileMe Sent mail, recovered mail, deleted, and junk.  These folders appear to be empty now, but earlier in the week I could view the message headers, though the messages would not load.  Now I don't have access to them at all.  So a word of caution to anyone that really needs copies of their sent mail on MobileMe....you may need to copy that mail to a new folder before migrating!

Similar Messages

  • Gmail on mac mail not staying in sync

    I've been having issues using my gmail account on the mail app, and they have persisted even since the recent update.  Sometimes, mail that I read on another device (iphone/iPad/gmail.com) and then either delete or move to all mail will still appear in my inbox on the mac Mail app.  I try to synchronize the account and quit and relaunch mail but this doesn't work.  the only thing which TEMPORARILY helps is removing the account all together and the re-adding it, but after a while the sync gets out of whack again.  Its hard to say exactly, but I believe this is mostly for mail i sent to All Mail rather than delete.  I have two gmail accounts and they both have this issue.  I did notice the mail app had created a label called Archive which I removed on my gmail settings b/c I kept confusing it with Gmail's own All Mail label.  I don't see why this would cause the problem, especially since the last Mail update is suppossed to fix issues for users with custom Gmail settings, but i'm not sure.  Anyone else having these issues?  Can anyone shed any light on this?  It's becoming very frustrating!
    Laurence

    I've been having issues using my gmail account on the mail app, and they have persisted even since the recent update.  Sometimes, mail that I read on another device (iphone/iPad/gmail.com) and then either delete or move to all mail will still appear in my inbox on the mac Mail app.  I try to synchronize the account and quit and relaunch mail but this doesn't work.  the only thing which TEMPORARILY helps is removing the account all together and the re-adding it, but after a while the sync gets out of whack again.  Its hard to say exactly, but I believe this is mostly for mail i sent to All Mail rather than delete.  I have two gmail accounts and they both have this issue.  I did notice the mail app had created a label called Archive which I removed on my gmail settings b/c I kept confusing it with Gmail's own All Mail label.  I don't see why this would cause the problem, especially since the last Mail update is suppossed to fix issues for users with custom Gmail settings, but i'm not sure.  Anyone else having these issues?  Can anyone shed any light on this?  It's becoming very frustrating!
    Laurence

  • ICloud mail not being pushed to iOS devices

    Hello there,
    I've been having an issue with receiving new iCloud mail messages on my iPhone and iPad. They are not being automatically pushed to my iOS devices. They arrive normally to my MacBook and iCloud.com.
    I've tried the steps on the offical support page and it recommends deleting the iCloud account and then readding it.
    My question is:
    If I do this, will all my photos automatically redownload to the 'My Photo Stream' album in Photos?
    Thanks.

    No, only photos from the last 30 days will be redownloaded; older photos are no longer in iCloud and will be lost.  If you want to save your photo stream photos save them to your camera roll first (open your my photo stream album, tap Select, tap the photos, tap the share icon -- box with upward pointing arrow, then tap Save to Camera Roll).

  • Photostream not staying in sync across my devices

    I've had this problem repeatedly ever since I first started using Photostream, and nothing I do prevents it from eventually happening.
    On my iPad and my iPhone it shows I have 84 images in my Photostream.  On my MacBook Air it shows I have 28 photos on my photostream.
    Basically my iPhoto seems to keep 'loosing' images in the photostream.  I've gone in and deleted all photos from my photostream, then manually add a handful that I want to keep in there, after which all my devices appear to be in sync...
    Effectively after a few months, When trying to go into iPhoto to check on some photos, I will again notice that my iPhoto is missing several photos that my iPhone and iPad both have.  I have repeated the process of removing all photos from Photostream, then re-adding them 3 seperate times now, and in the end they eventaully always end up out of sync...
    All 3 devices are regularlly connected to Wifi & they are all signed into the same Apple Id...  None of the items in questions are videos...

    Log out of iCloud in the System/iCloud preference pane and disable Photo Stream in iPhoto's Photo Share preference pane.  Then log back in and re-enable, respectively.  See if that will  jump start Photo Stream on your Air.
    OT

  • Mail not showing as read across devices

    I have my macbook, iphone, and (new) imac all setup as icloud accounts for email.  All email is coming through just fine on each device.  However on the new imac messages which have been "read" on the iphone or on the macbook are still showing up as unread in mail on the imac.  Any clues?

    I'm have the same problem with an iCloud @me.com email address across my iphone, new iPad, and MacBook Pro. Everything is running the lastest and greatest software/OS updates.

  • Photos will not sync across devices in iOS 8.1

    I have iOS 8.1.1 on both my iPad and my iPhone 5. After installing the new iOS and selecting 'iCloud Photo Library (Beta)' on both devices, the 'my photo stream' folder has disappeared and photos will not sync across devices. Everything was fine prior to installing the new iOS. Can anyone help me to fix this? Thank you!

    Hi sueb21,
    Welcome to the Apple Support Communities!
    If you are using iCloud Photo Library Beta there are some differences from what you may be use to. Please read over the attached article for information on how your pictures are now organized and for how you can turn it off if you choose to do so.
    iCloud Photo Library beta FAQ - Apple Support
    What happened to the My Photo Stream and Camera Roll albums?
    The Camera Roll and My Photo Stream album are replaced with an All Photos album, which gives you the same compact scroll view, now with all your photos and videos organized by the date they were added. Learn more about finding photos in iOS 8.
    After you enable iCloud Photo Library, all your original photos and videos are organized in one library. My Photo Stream will upload recent photos to share with your other devices, but iCloud Photo Library stores your originals. See how to upload originals below.
    Have a great day,
    Joe

  • "Sent" and "Trash" mailboxes not syncing across devices

    My "In Box" syncs across devices, but the "Sent" and "Trash" boxes do not. How do I ensure that all my mailboxes are syncing across all my devices, so that conversations can move back and forth regardless of which device I am using at the moment?

    Hello Mr Majik.
    The following Knowledge Base article provides some great recommendations for working with your issue:
    iCloud: Troubleshooting Documents in the Cloud
    http://support.apple.com/kb/TS3991
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • Collections do not sync across devices - bookmarks do ???

    Hello.  I am trying to sync my books & PDF's between my iPhone 4S & iPad2.  Both are running iOS 5.0.1 and all apps are up to date.  Both have "sync bookmarks", "sync collections", & "online audio & vidoe" checked.  I am using iCloud and both devices are backed up nightly....
    I have manually pulled books and PDF's to each device; what is strange is that when I bookmark on one devicee (say the iPhone), the bookmark is recognized almost instantly on the other device (iPad).... BUT, when I add a book or pdf to one device, it doesn't automatically sync to the other device.....??

    Let me revise my last post - Books purchased in the library DO sync across devices; items I place in iBooks from email, etc.. do NOT sync.

  • I have a BT internet pop account and have been told this cannot sync across devices with iCloud. Is this true?

    I have a BT internet pop account and have been told this cannot sync across devices using icloud. Is this true and are there ways round it?

    That's correct. iCloud handles only its own email, and has no relationship with other accounts. It's in the nature of a POP service that messages are downloaded from the server to the machine - it was really designed for single-computer use in the days when a second computer was an unheard-of luxury. You can usually set the email client to leave message on the server either permanently or for a specified period, so that other devices can also access the messages, but of course they won't see replies or sent messages.
    IMAP (which is what iCloud uses) is the better protocol to use - the messages live on the server and the various computers and devices read them from there, like webmail - and a service which provides that will behave in exactly the same way as iCloud but independently of it. You should ask BT if they can provide an IMAP version of the account - some ISPs provide both, some don't.

  • Syncing across devices

    I updated to Yosemite on my two Macs.  I have previously uodated my iPad and iPod Touch to ios8.  Now I can't sync across devices.  What happened?

    Firstly, MobileMe is dead, and there is no question of paying for it.
    Your signature says you have 10.6.6 - is this correct? If it isn't please correct it to prevent confusion. if it is, you should firstly get the 10.6.8 combo updater to get it as high as Snow Leopard will go.
    If you want to use iCloud's full facilities you need to upgrade to Lion: this is $29.99 in the Mac App Store (which you will need 10.6.8 to access). Your Mac will need to meet the requirements:
    Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
    2GB of memory
    OS X v10.6.6 or later (v10.6.8 recommended)
    7GB of available space
    and your iPad will need to be running iOS5.
    If you have not migrated your MobileMe account to iCloud, go to http://me.com (on your Mac) and follow the link to migrate: you need to do so as a matter of urgency as we don't know for how much longer this will be possible.
    That done, in theory you should be able to access your email in Mail at the same server settings, but this hasn't worked for everyone: you can set Mail up manually to access your iCloud email:
    Entering iCloud email settings manually in Snow Leopard or Leopard
    Once migrated, your mail will also be available at http://icloud.com
    Strictly speaking Snow Leopard cannot sync your calendars: there is an unsupported hack which has worked for some people.
    If you can't, or don't want to, upgrade to Lion you might be interested in BusyCal, which is an iCal-like calendar application with extra facilities: it can sync with the iCloud Calendar while running on Leopard, Snow Leopard or Lion. A single user licence (two machines allowed) is $49.99.

  • HT4847 5 days ago received email warning that iCloud storage was almost full & syncing betwn devices would stop when it reached 5GB.Bought 10GB more, to my amazement the storage only a few minutes later is 10.26 out of the 15GB available.How is that possi

    5 days ago received email warning that iCloud storage was almost full & syncing betwn devices would stop when it reached 5GB.Bought 10GB more, to my amazement the storage only a few minutes later is 10.26 out of the 15GB available.How is that possible?

    My daughter has had her Razr for about 9 months now.  About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!

  • Calendar won't sync across devices and other issues

    Hello all,
    I am running latest versions of IOS 8 on IPAD Air2, iPhone5S and latest Yosemite on IMAC intel last year model.
    There are few issues here....
    In Mavericks when I edited an event in calendars it would show up almost immediately on my phone. No more. In Yosemite I would edit an event and it seems like a 50/50 chance it would RETAIN in the Yosemite calendar. And if it does, it does no sync across devices. This is a pain in my ***.
    Second issue is when I use the 'shutdown' feature top left corner of OS X, the unit would begin to shut down then the spinning logo would keep spinning and unit would never shut down. The energy saver would take effect. I come from work thinking it was shut down, press the power button on back and the unit 'wakes' and continues with spinning shutdown logo.
    Third issue, my iPhone randomly asks for the iCloud password, even though it is enable across all of my three devices.
    Other than these issues I love Yosemite and IOS 8, but these are really kicking me from behind.
    I appreciate any and all help!
    Thanks

    OK, are you sure the events you are adding are added to an icloud calendar, only iCloud calendars will sync. Tap the calendar button to make sure all your calendars are iCloud calendars. Are changes making it to iCloud.com

  • HT201306 Since updating to iod7, my iBooks app no longer syncs across devices. Please advise.

    Since updating to iod7, my iBooks app no longer syncs across devices. Please advise.
    Frankly, the new iOS7 has many flaws that have shown up.

    Hi mgoksoy,
    Cheers for your reply.
    It doesn't appear to affect every 4S. I don't know if theres specific batches it affects or maybe its location based, but i have a friend who has the same phone as me and theirs did exactly the same thing only after doing the firmware update. I'm pretty confident it is a bug. Looking around on google, it seems like its happening to a lot of other 4S users.
    I have done a settings reset, didn't fix it. Did a settings and content reset, didn't fix it. Did a full recovery back to the backup i did when i first purchased it, didn't fix it. None of these things changes the firmware.
    I am pretty appalled that apple would release a firmware upgrade with such an obvious problem for 4S users. Did they not test it first? Now i am finding multiple texts from people asking me things hours after they messaged me because the sounds don't work. Not impressed.

  • ICloud mail not working. I can send but cannot receive. Is the system down?

    iCloud mail not working. I can send but cannot receive. Is the system down?

    Same here. I can send mails from iCloud.com Webmail, but cannot receive.
    A message that you sent could not be delivered to one or more of
    its recipients. This is a permanent error. The following address
    failed:
    "[email protected]":
    SMTP error from remote server after RCPT command:
    host: mx1.icloud.com.akadns.net
    5.1.1 unknown or illegal alias: [email protected]
    On iOS 6 device I can't receive, neither send mails.
    https://dl.dropbox.com/u/2234051/IMG_0001.PNG
    However, if I change to @me.com, everything works fine.

  • Why does icloud mail not display clearly?

    Why does my ipad 2 with icloud mail not clearly display my mail?

    Depends on what "not display clearly" means.

Maybe you are looking for