ICloud mail server information

I have a mail database program I am trying to set up to use my me.com email account to send out monthly emails to our clients. The database program is My Mail List by Avanquest. Our computer guy installed it for me and now he has disappeared and can't be contacted.   It is requiring me to set up Email Preferences with server information:
SMTP Mail Server:   which I think should be smtp.mail.me.com
POP3 Mail Server:
Domain Name:
User ID:
Can anyone help me find this information? I have been struggling trying to find this information all week.
Thanks for your help!

Hi Klaus,
Thanks for responding. My boss uses a Mac, thus we have apple email addresses. However, I'm on a PC.
He's running version 10.7.5

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TROUBLESHOOTING TIPS RE: iCLOUD MAIL SERVER DROPOUT

Here's what I learned throughout this and I will post a discussion in a separate thread for the rest of the folk out there.
MYTHS AND FACTS RE: iCLOUD MAIL SERVER DROPOUT- WHAT I'VE LEARNED
Hopefully this troubleshooting helps everyone that has had or having issues, for now and for the future...
Firstly, the Apple system status is a bit of a myth. Because it is a global community of people using iCloud, it does not always update in real time. The Apple techs check this when there is issues, as do the public, so odds are unless every single person is having issues around the globe, then it won't reflect an issue. http://www.apple.com/au/support/systemstatus/
Apple technicians work in territories. For example, I live in Australia so I had to deal with a tech supervisor who looks after Australasia and who is based in Singapore. They don't get a notification if a group of people in Canada are having problems, even if they are identical to mine, unless as above, the whole world is having issues.
CHECK THESE FORUMS as a first step measure to work out if the problem seems to be just you and your account, or a wider community. Particularly before you make any major change to your email accounts, passwords, computers or phones.
If you get an issue in the next week or so (and keep in mind for the future) Error Message: "MY NAME" returned the error "[AUTHENTICATIONFAILED] Authentication failed." Your username/password or security settings may be incorrect. Would you like to try re-entering your password?" and this happens multiple times when you know the password is correct, then odds are that the server is down and you are best to wait it out. Try checking your mail via iCloud to test. If you can send it through there, odds are that the glitch has nothing to do with your password or issues with your account and rather than make changes, try and wait it out.
If all of your folders in your email disappear, if they are IMAP folders, then log into iCloud mail in your web browser to check that they are still there. It just means that your mail client (Mac Mail, Outlook for Mac etc) can't access the IMAP folders via the server. Don't panic until they are gone from every device you use your email on.
Be wary of deleting ANYTHING from your computer unless you are backing it up first. For example, I had a tech guy on the first day of the server drop out, who gave me the wrong advice of deleting EVERYTHING from my keychain. This resulted in me having massive security issues for web browsers and thus, I couldn't log into my iCloud mail in my browser. Not only did I have to re-install my OS Maverick to fix it (which took 10 hours) but I could have muddled through this mess by continuing to work using web mail.
If everyone seems to be having a mail server problem based on online community discussions, then you are not alone and TELL your Apple tech this. Send copies of the links to the various conversations. Push them (nicely) to investigate internally what is going on and don't let them rely on the System support status. It also helps to put in a report to Apple down the track.
Make sure that you can get a copy of Apple tech guys email address. Thankfully, even though I was on the phone to them for in excess of 7 hours over the past two days, I could update my guy via email and also send him screen shots of things that did or didn't work using my iPhone. We would keep in contact and all I would have to do is send him an email and he would call me back straight away. No holding or dealing with any call centre issues, which is probably the only reason why I didn't lose my cool too much.
If you can get into your iCloud through your web browser, you have the options under the inbox and then the little wheel thing down the bottom (preferences) to put a vacation message, like an out of office. Put that on and explain you are having email issues and give another email address or your contact number. At least the people that you need to contact will know that things could get lost in cyberspace. I wish I had of known this earlier.
You can also forward emails emails to another email address under preferences. Also very handy.
Become friends with your tech guy rather than enemies. If you don't feel like your tech guy knows what he's talking about, politely request to speak to a supervisor. I would be having a nervous breakdown right now (small business owner, lost two days of billable hours so I am financially behind) if I didn't have a good relationship with the guy that has been helping me. We are a good team, with me updating him with the information, via these forums, to find a proper solution to the issue and to rectify the wrong information I was given by the previous Apple tech guy I spoke to.
Ask them to replicate your issue on their side of the fence to troubleshoot. For example, my tech guy Levi replicated my issue with websites by intentially removing the system certificate from his computer and he realised that was what the problem was, and thus he could quickly find out how to fix it.
Back up your stuff regularly. It might be annoying but it is peace of mind if know you are only going to lose a minimum of a week's worth of stuff.
Apple has an engineering team and tech guys raise 'tickets' to them with information on what has happened to their clients. I don't know much about this but I would assume it is having the engineering team investigate to stop this happening in future. They can only work with the feedback they get I suppose. I would also suggest doing the Apple Care survey so they also get feedback. We need to explain to them that we are asking for communication first and foremost - whilst it is inconvenient, if we all knew when and where they would be doing server upgrades (which the rumours indicate that this is what happened) then I don't feel everyone would be so frustrated.
Using your computer is like raising a child - you know when something is not right, even if you are not experienced at it yet. Sure, you may not know the lingo but trust your instincts and tell your tech guy. I have learned more in the past two days about computers and Mac's than ever before and I know when I can confidentially say that strange things were happening to my Mac and where Apple went wrong in guiding me. Don't always take a blanket or easy explanation if you don't think it is right; odds are it will result in making changes to your product that do more harm than good.
Keep a record of notes of how much time you have spent on the issue (including phone calls to Apple), what they have told you to do and at what time, changes to passwords, troubleshooting tips and the contact details (and reference numbers) of who you speak to. I'm not sure if Apple provides compensation for these issues or anything along these lines, but I certainly will be informing them so they can try and better their service to me in the future.
Anyway, I hope that helps everyone a bit - these are just things that I have learned and if anyone else has any tips please feel free to add them.

Tried port 465 but it wouldn't work.
Went to our help desk and here's the reply I got (paraphrased slightly cuz the person at the help desk was trying hard to be helpful and I don't want to get him/her in trouble):
I presented this question to the university team and then waited for a long time to get the following reply:
we do not allow relay from non-university IP addresses.
port 25 for smtp is a standard worldwide.
For the most part, that went right over my head and didn’t answer anything, but I hope it means something to you.
I called him to get more clarification, but all I really got out of it was that, if you don’t use exchange which is secure via port 443, then your other option is to use smtp. And then he said something about how relay, iron ports, and authenticated accounts work together to make it secure. I know it makes me sound a lot more inept than I am, but all that made little sense to me. What I gather, is… that by selecting SSL when configuring your client, it makes it so that your login info and mail content is safe. Sorry, I can’t provide a more cohesive and comprehensive explanation, but I think the bottom line is that they have combined a non-secure protocol with other stuff to make it secure.
So, I'm hoping that checking SSL and using port 25 somehow solves the problem to the satisfaction of our IT professionals at the University ...
Again, thanks for taking the time to educate the rest of us!

ICloud mail server settings

IMAP information:
For the incoming mail server I wish to add the server name: imap.mail.me.com but the field containts other information and the field is grey so I cannot edit the field.
Where do I find the original field so that I will be able to change the server name?
Thanks in advance for any support regarding this matter!

http://support.apple.com/kb/ht4864
iCloud: Mail server settings for email clients

HT4597 my mail has stopped working on my macbook is the incoming mail server information different

Hi I usually use mail on my macbook to view my emails has the account information changed like the incoming mail server information?

You have been using MobileMe's email settings, which sometimes continue to work for a time after migration but then get turned off. iCloud's mail server settings are different. Strictly speaking Lion 10.7.2 is required for iCloud, and on that Mail is set up automatically.
Snow Leopard cannot access most of iCloud's facilities, however you can set Mail up manually to access your email. The method is described here:
http://www.wilmut.webspace.virginmedia.com/notes/icloudmail.html
The situation with iCloud and Snow Leopard is described in detail here:
http://www.wilmut.webspace.virginmedia.com/notes/icloudSL.html

Mail, Snow Leopard and iCloud mail server settings

If I use the iCloud suggested settings as per:
ENTERING iCLOUD MAIL SERVER SETTINGS IN SNOW LEOPARD
as per Roger Wilmut's suggestions - http://www.wilmut.webspace.virginmedia.com/notes/icloudmail.html,
will all my other incoming and outgoing mail accounts still work as usual?
Thanks

Whatever you enter in your settings for your iCloud mail account, they will not affect any other mail account you have set up in your mail application.

TS4002 icloud mail server status

Probelms connecting to my me.com mailbox, anyone know anything?

This problems seems to come and go - Never had this issue with Mobileme
Keeps prompting for password
I even re-created the account
Interestingly mail works for my iPhone and iPad - only seems to be an issue (every other day) on the MAC
Probably different iCloud Mail server - suspect it is overloaded
Wish I had stayed on Mobileme!

HT4864 problems with iCloud mail server on the mail, but it does not fix it when I put the password in, keeps asking me for password. When I go into iCloud to access it from safari, it accesses the icloud fine with my password. I have reset all the settin

I am running os x 10.7.5, on a macbk, I have been using all the apps fine and not changed anything or run any software updates, suddenly my mail dows not think it can connect with the outgoing server for icloud and requests my password, which I give, but it repeatedly asks again and again. I have tried re-setting all the mail for icloud up again, and it thinks its ok, except the box keeps flagging up can't access outgoing server. I have checked it all a number of times, and I can access the icloud stuff including mail from http when I log in there. Anyone know why my mac will not accept my icloud password? suddenly I cannot get any icloud mail in or out, but I changed nothing. Why does it do this and why can't i fix it?

No carrier "automatically" unlocks at end of contract - many won't do it at all, even if requested. I don't know what your carrier's policy is since you didn't say what country you're in.
However, if I understand you correctly, you didn't change carriers so it doesn't matter if it was unlocked or not. Try the following steps, as needed:
1. Reset phone - press both home and sleep/wake buttons for at least 19 seconds until the Apple logo appears
2. Settings > General > Reset > Reset Network Settings
3. Restore phone in iTunes using a backup
4. Replace SIM card (don't care what Telstra says)
5. Restore phone in iTunes as new, without using a backup
6. Take phone to Apple.

Icloud mail server not connecting

Cannot connect to mail server on icloud. Help

If this is happening on your iPad, try going to Settings>iCloud, turn Mail off, then after a few seconds turn it back on.

ICloud mail server - Unable To Send With Apple Mail client

OS X 10.10.2
Mail v 8.2
iCloud mail
I am still able to receive messages but suddenly unable to send. Messages stay stuck in Outbox.
Mail Connection Doctor reports no problems:
If I setup MS Outlook for Mac 2011 with this iCloud account, I am able to send and receive like a champ.
Once it starts working, is there a way to change the outgoing mail server to use SSL, i.e., turn SSL to "ON" ?

Yes, I did. It doesn't show up in the logs because, I'm unable to send a message - it goes to the outbox immediately. And this led me to the conclusion below.
And by the way, I did get in touch with Apple Support who went through a number of troubleshooting scripts (including trying to use GMail's mail servers) and ultimately had me reinstall OS X from scratch. None of this worked.
Now this problem of being unable to send mail via my iCloud account, from the Apple Mail client, started only around the end of Feb. What I finally figured was that iCloud mail was using random ports on my machine to invoke its SMTP port. Everytime I would disable the firewall on my router completely, iCloud mail was able to send just fine. Recall that incoming was (and still is) working fine. Anyway, I installed wireshark to ID the ports that were being used when the firewall was down. I set up triggers on my router to open these up, turned on the firewall, but it just isn't working. I will have to play around with wireshark and see if I can figure out what ports need to be opened. Unless you or someone else knows. If I figure it out, I will post it here. Mind you, that I need to figure out not only the source ports that need to access port 587 but also what the real target port is (because I don't think it is just 587 as Apple claims).
By the by, when I asked the Apple Technician (some guy who I was transferred to after 3 other people - the one who asked me to reinstall Yosemite) if there was a way to change the outgoing mail server to use SSL, i.e., turn SSL to "ON", he said no there wasn't and why would one need to secure the traffic to Apple's SMTP server anyway? Seriously?

ICloud mails server down?

anyone else having trouble with Mac mail server now?

If you happen to attend the iPhone 5 roll out today do me a giant favor and welcome them to the stage with loud boos. This is total BS.

Question: iCloud Mail Server

I have a sync conflict in Mail since I moved to iCloud. I'm unsure which SMTPserver I should be using. AOSSMTP or smtp.me.com:
Does anyone know the correct choice?

They are both wrong:
iCloud (.me or .mac) smtp server is: smtp.mail.me.com

After icloud mail server outage no emails displayed correctly in icloud mail in BROWSER...

hi! after the outage all is working fine again, BUT in the browser the emails in INPUT are empty with the date 01.01.1970... you can only see the emails where it comes from! cheers....

Same here... on the web app at icloud.com I see more than 50 emails without content, all dated 1.1.1970. The mail clients on OS X and iOS show a couple of those "without content" from 1970, but the new ones (from yesterday and today) are displayed just fine. I can read them, delete them, all fine.
The web app doesn't show one single message since tuesday correctly, they're all empty. And it's impossible to delete them, or do anything with them.
The messages I lost (the ones that don't even show content on my Mac, iPhone or iPad) are all from friends and family - so the loss of the content isn't a problem. But it does bother me that I can't delete them.
If someone managed to get rid of those emails from the past, please let me know ;))
The problem with the web app seems to be some weird server glitch, I hope it will get sorted by Apple eventually.

HT1338 I am unable to activate iCloud mail

I have set the protocols in the email, tried to add the me.com email and have been unsuccesssful in receiving email at either of these addresses

Troubleshooting information.
iCloud: Account Troubleshooting
iCloud Mail Server Information
iCloud - Mail Troubleshooting

Can not receive Mac mail -error Outlook cannot find the server. Verify the server information is entered correctly in the Account Settings, and that your DNS settings in the Network pane of System Preferences are correct. Account name: "MacMail"

Can not receive Mac mail -error Outlook cannot find the server. Verify the server information is entered correctly in the Account Settings, and that your DNS settings in the Network pane of System Preferences are correct. Account name: "MacMail"
What are the correct mail account settings and more importantly the correct DNS settings
Thank you for any help you may be able to provide
Cheers
Chris (iMac i7)

Do not delete the old account yet. sign up for an iCloud account if you haven't.
I understand .mac mail will still come through. Do not delete the old account yet.
You cannot use .mac or MobileMe as type of Account, you have to choose IMAP when setting up, otherwise Mail is hard coded to change imap.mail.me.com to mail.me.com & smtp.mail.me.com to smtp.me.com, no matter what you try to enter.
iCloud Mail setup, do not choose .mac or MobileMe as type, but choose IMAP...
On second step where it asks "Description", it has to be a unique name, but you can still use your email address.
IMAP (Incoming Mail Server) information:
          •          Server name: imap.mail.me.com
          •          SSL Required: Yes
          •          Port: 993
          •          Username: [email protected] (use your @me.com address from your iCloud account)
          •          Password: Your iCloud password
SMTP (outgoing mail server) information:
          •          Server name: smtp.mail.me.com
          •          SSL Required: Yes
          •          Port: 587
          •          SMTP Authentication Required: Yes
          •          Username: [email protected] (use your @me.com address from your iCloud account)
          •          Password: Your iCloud password
Also, you must upgrade your password to meet the new criteria: 8 characters, including upper and lower case and numbers. If you have an older password that does not meet these criteria, when you try to setup mail on your mac, using all of the IMAP criteria listed above, it will still give a server error message. Go to   http://appleid.apple.com         then follow directions to change your password, then go back to setting up your mail using the IMAP instructions above.
Thanks to dpepper...
https://discussions.apple.com/thread/3867171?tstart=0

HT2954 CAnnot change the incoming mail server for iCloud account

I cannot recieve mail because the imap setting is wrong, but I cannot highlight it to change.

Hi, was it maybe setup as a MobileMe or dot Mac account in the first place?
You cannot use .mac or MobileMe as type of Account, you have to choose IMAP when setting up, otherwise Mail is hard coded to change imap.mail.me.com to mail.me.com & smtp.mail.me.com to smtp.me.com, no matter what you try to enter.
iCloud Mail setup, do not choose .mac or MobileMe as type, but choose IMAP...
On second step where it asks "Description", it has to be a unique name, but you can still use your email address.
IMAP (Incoming Mail Server) information:
          •          Server name: imap.mail.me.com
          •          SSL Required: Yes
          •          Port: 993
          •          Username: [email protected] (use your @me.com address from your iCloud account)
          •          Password: Your iCloud password
SMTP (outgoing mail server) information:
          •          Server name: smtp.mail.me.com
          •          SSL Required: Yes
          •          Port: 587
          •          SMTP Authentication Required: Yes
          •          Username: [email protected] (use your @me.com address from your iCloud account)
          •          Password: Your iCloud password
Also, you must upgrade your password to meet the new criteria: 8 characters, including upper and lower case and numbers. If you have an older password that does not meet these criteria, when you try to setup mail on your mac, using all of the IMAP criteria listed above, it will still give a server error message. Go to   http://appleid.apple.com         then follow directions to change your password, then go back to setting up your mail using the IMAP instructions above.
Thanks to dpepper...
https://discussions.apple.com/thread/3867171?tstart=0
http://x704.net/bbs/viewtopic.php?f=19&t=5807&p=69967#p69967

ICloud mail server information

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