ICloud mail service outage a travesty

Without a doubt, when its finally (if ever) up and running I am dropping and going with reliable service. This outage prevented me from receiving critical messages. No customer service. Apple has blown it for a long time account holder and customer. Flush.

First, have you read this: http://support.apple.com/kb/TS4009
Second, it is only sepculation from my side (that is why I am writing the folowing lines in italic):
There were a lot of threads about this issue since yesterday and also a lot of my private contacts and one of my family members also received the same message since yesterday. They all still have several gigabites of free storage space available, that is why I am thinking that something happened in Apple's iCloud data centers.
I personally would recommend to contact Apple's support team and would not start to delete several messages and other stuff. As the screenshot shows, you still have plenty of storage capacity so in my opinion there is no reason for deleting.

Similar Messages

How do I add rules to a folder in iCloud mail service?

I have mail organized into an automatic spam filter in icloud mail that tosses it into a folder already. What I want to do is move some mail on a conditional rule statment like "If from: [email protected]" Move to "folder1" if mail from [email protected] is already in another folder like folder2. How do I do this?

You'll need to use a 3rd party image editor or Preview (its annotation feature):
Some Image Editors That Support layers:
Photoshop Elements 11 for Mac - $79
Rainbow Painter - $30
Imagerie - $38
Acorn - $50
Pixelmator - $60
Seashore - Free
GIMP for Mac - Free
Xee 2.1 - free
Also watermarking apps can add text to your photo. For a list of potential candidates go to MacUpdate.com and search from "watermark".
Happy Holidays

After icloud mail server outage no emails displayed correctly in icloud mail in BROWSER...

hi! after the outage all is working fine again, BUT in the browser the emails in INPUT are empty with the date 01.01.1970... you can only see the emails where it comes from! cheers....

Same here... on the web app at icloud.com I see more than 50 emails without content, all dated 1.1.1970. The mail clients on OS X and iOS show a couple of those "without content" from 1970, but the new ones (from yesterday and today) are displayed just fine. I can read them, delete them, all fine.
The web app doesn't show one single message since tuesday correctly, they're all empty. And it's impossible to delete them, or do anything with them.
The messages I lost (the ones that don't even show content on my Mac, iPhone or iPad) are all from friends and family - so the loss of the content isn't a problem. But it does bother me that I can't delete them.
If someone managed to get rid of those emails from the past, please let me know ;))
The problem with the web app seems to be some weird server glitch, I hope it will get sorted by Apple eventually.

ICloud Mail Outage should cause minimal damage

I am among the throngs of disappointed users who finally got iCloud mail service back within the past few hours.
Just a note to everyone that outgoing email servers will typically make attempts at delivery every hour for two or three days before notifying the sender that delivery failed. Given that the outage here was less than two days in duration, everyone should receive all of their emails, albeit with a significant time delay.
If some impatient servers gave up after one day, then the sender might question the error message and resend the message.
On the whole, email loss should be minimal.
Nevertheless, iCloud service needs to be far more reliable than this for anyone to use it as their primary email account.

I have a similar issue, in that my email has been down since yesterday. None of the test emails I have sent, including one just sent, have shown up. I can sign into iCloud on the web, but it is not synchronized with any of my other devices, nor are any of them synchronized with each other.

Using iCloud mail in Snow Leopard - AND restoring old mail system

I use Snow Leopard and cannot upgrade to Lion since my MacBook Pro is too old.
Apple discontinued my traditional Mail service last week and said it is now transferred to iCloud.
1. Is there any way I can get my traditional Mail service restored since I like it better than the "improved?" iCloud-based mail service.
2. What I don't like about the new iCloud-based mail service is...
a. Sent mail does not always appear in my Sent folder.
b. When wanting to file a recent mail message away, I have to scroll thru all the folders AND many, many sub-folders. The system does not let me hide the sub-folders so I don't have to scroll so long.
c. It seems as if the iCloud mail speed is much slower than the old non-iCloud mail service.
d. It is very hard to make to Contacts for ease in sending mail
3. IF there is no way to get my traditional mail service restored, is there a way to get the "classic" look if I am forced to use the iCloud mail system?
Any help would be appreciated. Thanks
Valueman

Tomovich wrote:
But the archive and junk files are not shown like that online.
Display differences are cosmetic, ignore it.

Why is the refreshing button on iCloud Mail all the way below at the left corner?

The refreshing button on iCloud Mail service is at the left corner in the bottom. I sometimes click the windows start button instead of refreshing button. They are so close. At all e-mail services, the refreshing button comes at the top and close to all other most necessary buttons. It has to be changed because it *****.

Welcome to the Apple Community.
This is a user to user community, Apple are unlikely to read your comments, if you have any suggestions that you think might enhance iCloud you can send Apple your feedback here.

Now with iCloud mail, do I delete my Mac and Me Mail accounts on my devices?

My computer and Iphone had email accounts for Mac mail and Mobileme (I think they are duplicates when mac changed to me and I just left them).
Now with Icloud uploaded and configured for all my devices, it appears that both accounts are there but one appears never to be connected and they both quite often ask for my password in that pop up window. So my questions are.
1. Can I eliminate (delete) one from my Mac Laptops? Which one if the answer is yes.
2. On my Iphone: there is only an Icloud and Mac mail accounts (mobileme never came over). Should I keep both?
Any help and guidance would be greatly appreciated as its a bit confusing as to how it all ties together.
Skip

iCloud uses your mac mail account. If you haven't already done so, here is the sequence to follow:
1. If you have a Mac, upgrade it to 10.7.2.
2. Upgrade any iDevices to 10.5
3. Go to iCloud.com and follow the process to transfer your mail account to iCloud.
It sounds like you've done most of that. The rejected password issue is due to the fact that iCloud is experiencing some intermittant growing pains problems. It kind of comes and goes. If you've managed to connect once, your solid. Just be a little patient as the iCloud mail service usually comes back fairly quickly.
Steve

Proposed solution to ongoing, indefinite, iCloud mail outage

Temporary solution as follows:
https://accounts.google.com/NewAccount
Using google drive is an effective, reliable, means of syncing docs across all devices (not just iWork). Drive app is available on App Store for iOS.

acplaird wrote:
Icloud Mail appears to have been down here in France for the past 3 hours however the Status page continues to show that all iCloud services are operating as normal. It would be really helpful if the status page was more accurate (or should that be more honest?). As it is it I have wasted the past 3 hours checking all confidurationas I control. If iCloud were a free service lack of candour re outages might be tolerable but when you pay for a service
iCloud is a free service, who are you giving your money too, and for what?

I loaded all of my Entourage emails into Mac Mail. Can I now upload them to mail service in iCloud?

I loaded all my Entourage emails into Mac Mail. Can I now upload them to mail service in iCloud? MacBook Pro / Mountain Lion

Remember that the move/copy is taking place over the internet so it will take a while. I would copy instead of moving just in case of a failure.

Can not active mail service in iCloud pannel

I have a old @me.com account, but non active. after I have transfered my appleID to icloud, I cannot active mail service, anyone can help me? thanks a lot!

iphone 4 ios 7.2.1

When iCloud for PC will be a reliable mail service?

I like Apple products. I use iCloud for PC via Safari. I never know, if my mail service is in a good mood, and I can open my mail. That is an everyday problem, I get error messages that it cannot load my mail. When I am in rush it is a real problem.
When iCloud for PC will be a reliable mail service?

Logachov wrote:
This service is not free for me. Actually I pay $40 per year for iCloud plan.
In any case I belive that a product cann't be unreliable even if it is free. And that is particularly true of Apple products. Right?
You're totally wrong, iCloud services are free, you may have elected to purchase extra storage but the services you use (and could use without extra storage) are free, Please check your records before misleading others.
And please note these terms below, they are what you agreed to when you chose iCloud, did you read them first?
APPLE DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, AND YOU AGREE THAT FROM TIME TO TIME APPLE MAY REMOVE THE SERVICE FOR INDEFINITE PERIODS OF TIME, OR CANCEL THE SERVICE IN ACCORDANCE WITH THE TERMS OF THIS AGREEMENT.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. APPLE AND ITS AFFILIATES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. IN PARTICULAR, APPLE AND ITS AFFILIATES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS MAKE NO WARRANTY THAT (I) THE SERVICE WILL MEET YOUR REQUIREMENTS; (II) YOUR USE OF THE SERVICE WILL BE TIMELY, UNINTERRUPTED, SECURE OR ERROR-FREE; (III) ANY INFORMATION OBTAINED BY YOU AS A RESULT OF THE SERVICE WILL BE ACCURATE OR RELIABLE; AND (IV) ANY DEFECTS OR ERRORS IN THE SOFTWARE PROVIDED TO YOU AS PART OF THE SERVICE WILL BE CORRECTED.
APPLE DOES NOT REPRESENT OR GUARANTEE THAT THE SERVICE WILL BE FREE FROM LOSS, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND APPLE DISCLAIMS ANY LIABILITY RELATING THERETO.
There you go, no guarantee of any kind that your email will work, or even exist tomorrow!

ICloud 30+ hour outage- try failover not FAIL

Apple support just told me they hope "by the WEEKEND" to get iCloud mail back up and running? I think they better call SunGuard and restore from back up! In the amount of time This outage has gone on Tulane payroll was already restored from Hurricane Katrina!
Dear Apple forget your new iPhone spend the development money on back up/restore and support! Oh and word of advice don't back up to "the cloud" environment because that is a FAIL for your company!

That's not the type of impression we want to make with our 4G LTE service dianefrommd! Where are you located? Are you experiencing any difficulties with other 4G devices in that area? Are there any others in the area with the same equipment experiencing similar difficulties? I'm pleased to hear that a resolution ticket was opened. What were the results? What was the indication given as to why the ticket was closed? We appreciate you reaching out to us via a different support platform. Please be aware that we have the same options for troubleshooting here as we do with our other support channels.
Jonathan_VZW
Please follow us on twitter @VZWSupport

IOS 8.1 Does Not Download All iCloud Mail/ Keeps Cache?

Hello,
I have setup and enabled an iCloud e-mail account on all of my devices and was successfully able to use the Mail app in Mac OS X Yosemite to copy mail from my Yahoo! inbox to my iCloud inbox. All e-mail copied from Yahoo! Mail appears in the OS X Yosemite Mail app as well as in the iCloud.com site, however, my iPad Air 2 and iPhone 5 both running iOS 8.1 does not download all of the mail from iCloud. I have tried the following on both iOS 8.1 devices with no success.
- Disable iCloud mail and re-enable
- Sign completely out of iCloud and sign in again, then reconfigure all iCloud services including mail
The result of both steps is that the incomplete list of e-mail in the iCloud inbox just reappears in the Mail app instead of downloading from iCloud again. It looks like the incomplete list of e-mail is stored on the iOS device and signing out of or disabling iCloud mail just hides it; re-enabling or signing in merely shows it again. This appears to work differently than my Yahoo! Mail configuration where if I sign out of or delete the Yahoo! account and reconfigure, iOS downloads a fresh copy of all e-mail in the inbox and all other folders. Here are my two questions:
- How do I get my iPhone and iPad Air 2 to download ALL e-mail from my iCloud mail account?
- Are my suspicions true? Does iOS actually store a cached copy of iCloud mail on the device when the service is disabled and just "redisplays" it when re-enabled?
Thanks!

I had the same problem. My iCloud it's a mess since the iOS 8.1 update.
Probably your iCloud isn't working too.

TROUBLESHOOTING TIPS RE: iCLOUD MAIL SERVER DROPOUT

Here's what I learned throughout this and I will post a discussion in a separate thread for the rest of the folk out there.
MYTHS AND FACTS RE: iCLOUD MAIL SERVER DROPOUT- WHAT I'VE LEARNED
Hopefully this troubleshooting helps everyone that has had or having issues, for now and for the future...
Firstly, the Apple system status is a bit of a myth. Because it is a global community of people using iCloud, it does not always update in real time. The Apple techs check this when there is issues, as do the public, so odds are unless every single person is having issues around the globe, then it won't reflect an issue. http://www.apple.com/au/support/systemstatus/
Apple technicians work in territories. For example, I live in Australia so I had to deal with a tech supervisor who looks after Australasia and who is based in Singapore. They don't get a notification if a group of people in Canada are having problems, even if they are identical to mine, unless as above, the whole world is having issues.
CHECK THESE FORUMS as a first step measure to work out if the problem seems to be just you and your account, or a wider community. Particularly before you make any major change to your email accounts, passwords, computers or phones.
If you get an issue in the next week or so (and keep in mind for the future) Error Message: "MY NAME" returned the error "[AUTHENTICATIONFAILED] Authentication failed." Your username/password or security settings may be incorrect. Would you like to try re-entering your password?" and this happens multiple times when you know the password is correct, then odds are that the server is down and you are best to wait it out. Try checking your mail via iCloud to test. If you can send it through there, odds are that the glitch has nothing to do with your password or issues with your account and rather than make changes, try and wait it out.
If all of your folders in your email disappear, if they are IMAP folders, then log into iCloud mail in your web browser to check that they are still there. It just means that your mail client (Mac Mail, Outlook for Mac etc) can't access the IMAP folders via the server. Don't panic until they are gone from every device you use your email on.
Be wary of deleting ANYTHING from your computer unless you are backing it up first. For example, I had a tech guy on the first day of the server drop out, who gave me the wrong advice of deleting EVERYTHING from my keychain. This resulted in me having massive security issues for web browsers and thus, I couldn't log into my iCloud mail in my browser. Not only did I have to re-install my OS Maverick to fix it (which took 10 hours) but I could have muddled through this mess by continuing to work using web mail.
If everyone seems to be having a mail server problem based on online community discussions, then you are not alone and TELL your Apple tech this. Send copies of the links to the various conversations. Push them (nicely) to investigate internally what is going on and don't let them rely on the System support status. It also helps to put in a report to Apple down the track.
Make sure that you can get a copy of Apple tech guys email address. Thankfully, even though I was on the phone to them for in excess of 7 hours over the past two days, I could update my guy via email and also send him screen shots of things that did or didn't work using my iPhone. We would keep in contact and all I would have to do is send him an email and he would call me back straight away. No holding or dealing with any call centre issues, which is probably the only reason why I didn't lose my cool too much.
If you can get into your iCloud through your web browser, you have the options under the inbox and then the little wheel thing down the bottom (preferences) to put a vacation message, like an out of office. Put that on and explain you are having email issues and give another email address or your contact number. At least the people that you need to contact will know that things could get lost in cyberspace. I wish I had of known this earlier.
You can also forward emails emails to another email address under preferences. Also very handy.
Become friends with your tech guy rather than enemies. If you don't feel like your tech guy knows what he's talking about, politely request to speak to a supervisor. I would be having a nervous breakdown right now (small business owner, lost two days of billable hours so I am financially behind) if I didn't have a good relationship with the guy that has been helping me. We are a good team, with me updating him with the information, via these forums, to find a proper solution to the issue and to rectify the wrong information I was given by the previous Apple tech guy I spoke to.
Ask them to replicate your issue on their side of the fence to troubleshoot. For example, my tech guy Levi replicated my issue with websites by intentially removing the system certificate from his computer and he realised that was what the problem was, and thus he could quickly find out how to fix it.
Back up your stuff regularly. It might be annoying but it is peace of mind if know you are only going to lose a minimum of a week's worth of stuff.
Apple has an engineering team and tech guys raise 'tickets' to them with information on what has happened to their clients. I don't know much about this but I would assume it is having the engineering team investigate to stop this happening in future. They can only work with the feedback they get I suppose. I would also suggest doing the Apple Care survey so they also get feedback. We need to explain to them that we are asking for communication first and foremost - whilst it is inconvenient, if we all knew when and where they would be doing server upgrades (which the rumours indicate that this is what happened) then I don't feel everyone would be so frustrated.
Using your computer is like raising a child - you know when something is not right, even if you are not experienced at it yet. Sure, you may not know the lingo but trust your instincts and tell your tech guy. I have learned more in the past two days about computers and Mac's than ever before and I know when I can confidentially say that strange things were happening to my Mac and where Apple went wrong in guiding me. Don't always take a blanket or easy explanation if you don't think it is right; odds are it will result in making changes to your product that do more harm than good.
Keep a record of notes of how much time you have spent on the issue (including phone calls to Apple), what they have told you to do and at what time, changes to passwords, troubleshooting tips and the contact details (and reference numbers) of who you speak to. I'm not sure if Apple provides compensation for these issues or anything along these lines, but I certainly will be informing them so they can try and better their service to me in the future.
Anyway, I hope that helps everyone a bit - these are just things that I have learned and if anyone else has any tips please feel free to add them.

Tried port 465 but it wouldn't work.
Went to our help desk and here's the reply I got (paraphrased slightly cuz the person at the help desk was trying hard to be helpful and I don't want to get him/her in trouble):
I presented this question to the university team and then waited for a long time to get the following reply:
we do not allow relay from non-university IP addresses.
port 25 for smtp is a standard worldwide.
For the most part, that went right over my head and didn’t answer anything, but I hope it means something to you.
I called him to get more clarification, but all I really got out of it was that, if you don’t use exchange which is secure via port 443, then your other option is to use smtp. And then he said something about how relay, iron ports, and authenticated accounts work together to make it secure. I know it makes me sound a lot more inept than I am, but all that made little sense to me. What I gather, is… that by selecting SSL when configuring your client, it makes it so that your login info and mail content is safe. Sorry, I can’t provide a more cohesive and comprehensive explanation, but I think the bottom line is that they have combined a non-secure protocol with other stuff to make it secure.
So, I'm hoping that checking SSL and using port 25 somehow solves the problem to the satisfaction of our IT professionals at the University ...
Again, thanks for taking the time to educate the rest of us!

HT204053 Is it possible to have two (or more) different icloud mail accounts (not alias) under the same apple id? If not what is you best advice for all family members to have their own e-mail and still share the purchases under the same apple id. Thanks

Is it possible to have two (or more) different icloud mail accounts (not alias) under the same apple id? If not what is you best advice for all family members to have their own e-mail and still share the purchases under the same apple id. Thanks

mannyace wrote:
Thanks for the response.
So I basically won't run into any trouble? I
There should be no issues. Its designed to work like that. You don't change Apple IDs just because you get a new device.
mannyace wrote:
Thanks for the response.
Is there any chance that the phones can fall out of sync?
Unlikely. But nothing is impossible. Though I don;t see how that would happen. As long as both are signed into the Same Apple ID / iCloud Account they will be N'Sync. (Bad Joke)
mannyace wrote:
Thanks for the response.
If I get a message or buy an app or take a photo on the iPhone 5, how do I get those things onto the iPhone 6?
If you buy an App, you have 2 ways to get it to the iPhone6: If Automatic Downloads is enabled in Settings->iTunes & App Store, it will automatically download to the iPhone 6 when you buy it on the 5 and vice versa if you buy it on the 6, it will download to the 5.
Alternatively, you can simply go to the App Store App->Updates->Purchased and look for the App there and download it. Purchased Apps will not require payment again. i.e They'll be free to download to the iPhone 6 once purchased.
SMS Messages will sync over using Continuity as long as they are on the same Wifi network. Otherwise, restoring the iPhone 5 backup to the iPhone 6 will transfer all messages received up until the backup was made onto the iPhone 6.
Images, can be transferred either through Photo Stream
My Photo Stream FAQ - Apple Support
Or any Cloud service you want such as Dropbox, or One Drive.
mannyace wrote:
Also, something i forgot to ask initially: Should I update the iPhone 5 to iOS 8 first or does that not matter?
If you want the Continuity features as explained above you need to update the iPhone 5 to iOS 8. Otherwise its not all that important.

ICloud mail service outage a travesty

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